West Business Services

  www.westbusinessservices.com
  www.westbusinessservices.com

West Business Services Reviews

Updated November 18, 2014
Updated November 18, 2014
87 Reviews
2.4
87 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
John Sanley
33 Ratings

Review Highlights

Pros
  • Good pay, solid hours, good training (in 5 reviews)

  • Advancement opportunities, great benefits and a lot of PTO (in 4 reviews)


Cons
  • Hourly pay sucks, the actual job of being an inside sales person is not fun or challenging here (in 4 reviews)

  • Even if I did have access to it, I don't work from home like no one else in our department worked from home (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Sales associate

    Current Employee - Sales Associate in Appleton, WI
    Current Employee - Sales Associate in Appleton, WI

    I have been working at West Business Services full-time (less than an year)

    Pros

    Weekday schedule, inbound calls on my team, nice co-workers

    Cons

    Upper management rarely cares about employees, No leniency on being sick/chronic illness/

    Advice to ManagementAdvice

    Care more for the employees that are giving you your enormous paychecks.

  2.  

    West Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Healthcare Sales Representative in Appleton, WI
    Former Employee - Healthcare Sales Representative in Appleton, WI

    I worked at West Business Services full-time (more than an year)

    Pros

    Great friendly culture that rewards achievement.

    Cons

    Sexually harassing sales manager that everyone knew about, but nothing was ever done about it.

    Advice to ManagementAdvice

    Stop letting the client walk all over you. When I worked at WBS there was no kind of wellness program or incentives.
    If someone is not excellent in a position at least try to find a position that suits them better.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Don't waste your time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at West Business Services

    Pros

    Their aren't any good things to say about this company.

    Cons

    High turnover and no direction in the company

    Advice to ManagementAdvice

    Close this facility.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Great place to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Middleton, WI
    Former Employee - Account Manager in Middleton, WI

    I worked at West Business Services full-time (more than an year)

    Pros

    Comfortable Atmosphere, Good Benefits, Fun Environment, Managers are easy to talk to, Beautiful work place, Fun meetings, Higher Ups are easily accessible.

    Cons

    Confusion from Client. There could be major changes on a daily basis based on the clients needs. You have to stay on your toes and be open to rapid change.

    Advice to ManagementAdvice

    Get the facts straight before telling the team about changes

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    It's ok if you need a job and don't mind being just a number at a desk dialing a phone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at West Business Services

    Pros

    You get paycheck every other week!

    Cons

    you work here, you have no life, it sucks

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Work here if it's your only option.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Middleton, WI
    Current Employee - Account Manager in Middleton, WI

    I have been working at West Business Services full-time (less than an year)

    Pros

    Monday - Friday schedule. Bonus potential. The surrounding community is very nice and there are many restaurant and shopping districts in the area.

    Cons

    Management does not care about employees. Treated as, and told you are, just a number. Promises are not kept. Bonus' are constantly shifted. Customer service positions are actually high pressure sales positions. No transparency. Scare tactics are used, even when metrics are met. Lack of support. Lack of punishment.

    Advice to ManagementAdvice

    The division of west I am a part of needs entirely new upper management.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Not bad for starting out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales in Middleton, WI
    Former Employee - Inside Sales in Middleton, WI

    I worked at West Business Services full-time (more than an year)

    Pros

    People are great, work is a little tedious as its business to business solution company. Lots and lots sales stuff. Hard to stay with a perm group unless you were part of one of the major groups.

    Cons

    Pay was always low depending on what department you were in or what position you held. Some of the management made good money, but it did fit your typical business like hierarchy at times.

    Advice to ManagementAdvice

    Keep the good ones, get rid of the bad ones.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Worst job ever deceptive

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at West Business Services

    Pros

    Flex schedule otherwise none really a horrible place full of lowlifes

    Cons

    Management treat you like pawns who are replaceable at any time they constantly hire to get rid of tenured reps and supply bottom of the barrel telemarketing positions absolutely no job security can be fired at any time I have been here for over a year one of the worst job experiences of my life would rather work at Pizza Hut

    Advice to ManagementAdvice

    Take care of tenured wraps give out raises

  10. 1 person found this helpful  

    Good place to start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Appleton, WI
    Former Employee - Anonymous Employee in Appleton, WI

    I worked at West Business Services full-time (more than 10 years)

    Pros

    Good place to get experience to move on to another job with better pay. Benefits are satisfactory, vacation time is nice.

    Cons

    Easy to get stuck in a rut. Hard to get promoted as managers don't leave or change positions often leaving little room to advance.

    Advice to ManagementAdvice

    Appreciate the hard workers more than you do.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    It was okay. I liked my co workers and some management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at West Business Services

    Pros

    I liked the co workers. Games were fun as they encouraged you tO MAKE SALES WITH INCENTIVES.

    Cons

    Selling things to people that they really didn't need was not my cup of tea

    Neutral Outlook

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