West Business Services

  www.westbusinessservices.com
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West Business Services Reviews

Updated July 15, 2014
Updated July 15, 2014
81 Reviews

2.2
81 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
John Sanley
30 Ratings

Review Highlights

Pros
  • Advancement opportunities, great benefits and a lot of PTO (in 4 reviews)

  • Good benefits, descent pay, incentives, friendly workplace, (in 4 reviews)


Cons
  • Training class is 3 weeks long but mine and my classmate's memory of was that it was a waste of time and company money (4 trainees, (in 4 reviews)

  • Hourly pay sucks, the actual job of being an inside sales person is not fun or challenging here (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Worst job ever deceptive

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at West Business Services

    Pros

    Flex schedule otherwise none really a horrible place full of lowlifes

    Cons

    Management treat you like pawns who are replaceable at any time they constantly hire to get rid of tenured reps and supply bottom of the barrel telemarketing positions absolutely no job security can be fired at any time I have been here for over a year one of the worst job experiences of my life would rather work at Pizza Hut

    Advice to ManagementAdvice

    Take care of tenured wraps give out raises

  2.  

    It was okay. I liked my co workers and some management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at West Business Services

    Pros

    I liked the co workers. Games were fun as they encouraged you tO MAKE SALES WITH INCENTIVES.

    Cons

    Selling things to people that they really didn't need was not my cup of tea

    Neutral Outlook
  3.  

    Good place to start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Appleton, WI
    Former Employee - Anonymous Employee in Appleton, WI

    I worked at West Business Services full-time for more than 10 years

    Pros

    Good place to get experience to move on to another job with better pay. Benefits are satisfactory, vacation time is nice.

    Cons

    Easy to get stuck in a rut. Hard to get promoted as managers don't leave or change positions often leaving little room to advance.

    Advice to ManagementAdvice

    Appreciate the hard workers more than you do.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Good job if you need a job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Appleton, WI
    Former Employee - Sales Associate in Appleton, WI

    I worked at West Business Services full-time for more than 5 years

    Pros

    Vacation time is plentiful and earned very early. Potential to make some ok money depending on the program you work on. The last program I was on was my favorite and would have loved to stayed.

    Cons

    Hourly pay is not the greatest. Some of middle and lower management lack people skills and the ability to coach people effectively. Fast burnout rate if you are easily frustrated.

    Advice to ManagementAdvice

    Filter through management a little better. Listen to the employees regarding what they would like to see from the company.

    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    CSR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at West Business Services

    Pros

    It pays. The benefits are good.

    Cons

    The company only cares about themselves and no one else. Management is standoffish and they don't like to confront problematic employees. They get rid of hard working people and keep the people that barely do anything.

    Advice to ManagementAdvice

    Get your stuff together and not in 2 years.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Not Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative  in  Appleton, WI
    Former Employee - Inside Sales Representative in Appleton, WI

    I worked at West Business Services full-time for less than a year

    Pros

    Bonus structure recently increased per month, managers are fairly nice and reasonable.

    Cons

    Hourly pay sucks, the actual job of being an inside sales person is not fun or challenging here.

    Advice to ManagementAdvice

    Do not hire college graduates and expect them to stick around making $11 an hour.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Working with an ok company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager  in  Omaha, NE
    Former Employee - Account Manager in Omaha, NE

    I worked at West Business Services full-time for more than 5 years

    Pros

    There are lots of great people to work with. Most managers are really great to work for.

    Cons

    If you are not a part of the popular group you will never move up. If you are too good at your job, you will never move up.

    Advice to ManagementAdvice

    Create more opportunities for growth within the company.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Bottom of the Barrel Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager  in  Appleton, WI
    Former Employee - Sales Manager in Appleton, WI

    I worked at West Business Services full-time for more than 5 years

    Pros

    There are really no pros to a place like this

    Cons

    Management with zero sales experience. Company was owned by some old man from Kimberly Clark who made millions off the backs of others.
    Thousands are fired each year. Appleton's revolving door

    Advice to ManagementAdvice

    Get a job in sales before you think you know anything

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Ok...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at West Business Services

    Pros

    Good benefits (vaca time).. pay isn't great but there is an opportunity for bonuses and some teams payout pretty well but other teams you won't make much extra.

    Cons

    The extra vaca time is needed at this job.. Lots of micromanagement.

  11. 2 people found this helpful  

    By far the worst company I have ever worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Middleton, WI
    Former Employee - Sales Associate in Middleton, WI

    I worked at West Business Services full-time for less than a year

    Pros

    Nothing, I was only given the freedom to take as many breaks but it was deducted from my bonus later on.

    Cons

    Poor Management, favoritism is played in the work place by all managers. The Script given to all Reps is designed to talk in circles, basically lying on the phone. Under paid employees. Benefits are horrible

    Advice to ManagementAdvice

    In my 7 month tenure at West Business Services working for "American Express Open" I was told to lie on the phone and when I was handed my termination it was for taking an inbound application which is my job, after my manager physically got me the paper application and supervised the whole sale he handed me my termination with a smile on his face. My advise to anyone is do NOT work for West Business Services. "Business Consultant"....more like glorified telemarketer that scams business owner into taking an application and receives a pat on the back after doing so.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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