West Corporation

  www.west.com
  www.west.com

West Corporation Reviews in Huntsville, AL

Updated November 18, 2014
Updated November 18, 2014
369 Reviews
2.5
369 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
West Corporation CEO and Director Tom Barker
Tom Barker
149 Ratings

Review Highlights

Pros
  • For my position the option to work from home and my general career is great (in 13 reviews)

  • Flexible schedule, they really worked with me to find a training class that met my schedule (in 20 reviews)


Cons
  • Most upper management is lazy and their managers are either blind or just as allowing it (in 17 reviews)

  • I thought the negative reviews were typical call center complaints (in 16 reviews)

More Highlights

12 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good and Bad

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Resolution Specialist in Huntsville, AL
    Current Employee - Resolution Specialist in Huntsville, AL

    I have been working at West Corporation full-time (less than an year)

    Pros

    good paying job and good people to work with.

    Cons

    it was hard trying to get a schedule change from full time to part time people still in school and the supervisor made some poor choices sometimes. They would send a lot of people home if the call volume was low then the rest of us would end up in a never ending queue and sometimes we had to stay over 30 mins past our shifts.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Customer Care Associate

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Customer Care Associate in Huntsville, AL
    Current Employee - Customer Care Associate in Huntsville, AL

    I have been working at West Corporation full-time (less than an year)

    Pros

    Flexible schedule, they really worked with me to find a training class that met my schedule.

    Cons

    They require you to work weekends.

    Approves of CEO
  3.  

    Customer service rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Huntsville, AL
    Current Employee - Customer Service Representative in Huntsville, AL

    I have been working at West Corporation full-time (more than an year)

    Pros

    Flexible schedule.The fact that shift can be posted is great.

    Cons

    No benefits,bad insurance plan for employees

    Doesn't Recommend
    Disapproves of CEO
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  5.  

    Working at West has been a very rewarding experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Huntsville, AL
    Current Employee - Customer Service Representative in Huntsville, AL

    I have been working at West Corporation full-time (more than 3 years)

    Pros

    Friendly atmosphere; staff is very helpful.

    Cons

    Calls can be challenging, but the reward of helping the callers is worth it.

    Advice to ManagementAdvice

    Make sure the systems work seamlessly.

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Passes the time till you find something better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CCP in Huntsville, AL
    Former Employee - CCP in Huntsville, AL

    I worked at West Corporation full-time (less than an year)

    Pros

    Flexible work schedule, pay better than minimum wage, potential for bonuses

    Cons

    Lots of requirements, compliance and weekly check-ups on what you are accomplishing.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Huntsville, AL
    Former Employee - Customer Service Representative in Huntsville, AL

    I worked at West Corporation full-time (less than an year)

    Pros

    Being able to trade shifts.

    Cons

    Ridiculous policies, strict dress code, extremely stupid coworkers.

    Doesn't Recommend
    No opinion of CEO
  8. 1 person found this helpful  

    Never Knew I'd Excel As A Call Center Agent (United Healthcare Line Group)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Professional in Huntsville, AL
    Former Employee - Customer Care Professional in Huntsville, AL

    I worked at West Corporation full-time (less than an year)

    Pros

    -Fast-paced back-to-back calls. therefore days at work fly by quick
    -Mind stays engaged constantly documenting and navigating several screens to achieve first call resolution
    -Great pay for sitting all day
    -A diversity of co-workers from different lifestyles to meet
    -Excellent paid training

    Cons

    -Breaks are limited depending on how long you work per day (not a big issue. Just watch how much you drink so you don't have to pee all day)
    -For an 8 hour day you'll get roughly two 10 minute breaks and one 30 minute lunch
    -Easy to get fired since you have to fight a battle on four fronts: Average Call Handle Time, Quality, Customer Service, and Efficiency (time on the phone versus time clocked in).
    -Whether or not you keep the job depends on you always providing 100% correct information, 150% customer service (UES), meeting established call center metrics on a daily basis
    -Constantly changing job metrics will make those who can't adapt quickly not want to work here.
    -Depending on who's team you get assigned to, you'll either love or hate your job. I lucked out with a great supervisor.
    -Fast-paced job environment can prove unbearable and too stressful for the faint of heart

    Advice to ManagementAdvice

    Establish a limit as to the amount of claims and members agents are allowed to handle per call.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    An "ok" place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Huntsville, AL
    Former Employee - Anonymous Employee in Huntsville, AL

    I worked at West Corporation

    Pros

    Salary pretty good compared to similar positions at other companies.

    Cons

    Not much room for advancement.

    Advice to ManagementAdvice

    Management should treat employees more fairly when it comes to promotions--not just let them recommend their buddies for promotions.

    No opinion of CEO
  10. 1 person found this helpful  

    Good people, but void in leadership.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Operations Supervisor in Huntsville, AL
    Former Employee - Operations Supervisor in Huntsville, AL

    I worked at West Corporation

    Pros

    -Collaboration - emphasis on teamwork
    -Variety of work- each job has a variety of tasks and challenges
    -lateral movement within the company - if you are willing to move, lots of emphasis on taking a variety of positions within the business

    Cons

    -Pay is relatively low
    -Benefits packages have been declining through the recession
    -Managers are over-promoted
    -Feedback and development are not emphasized

    Advice to ManagementAdvice

    If you want to be successful, you need to pick a strategy and work it. Quit riding the fence and choose a business to focus on.

    Disapproves of CEO
  11. 1 person found this helpful  

    truly a nightmare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative in Huntsville, AL
    Former Employee - Customer Service Representative in Huntsville, AL

    I worked at West Corporation

    Pros

    it's easy to get a job there, all you need is one year at a previous employer and a little customer service experience.

    Cons

    there are too many ways to get fired, they hold your job over your head all the time, you cant use your time off when you want to, management acts like they are too good to help out, promotions are given only to those who suck up to other managers

    Advice to ManagementAdvice

    Promotions should be given to those who truly deserve them, not to people who are friends. also, realize that people have lives outside of west and dont act like you're all that because you're a manager. Your job is at stake too.

    Doesn't Recommend
    No opinion of CEO

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