West Corporation Reviews

Updated February 24, 2015
29 reviews filtered by
  • Pensacola, FL
  • Any Job Title
1.5
29 Reviews
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West Corporation CEO and Director Tom Barker
Tom Barker
14 Ratings

29 Employee Reviews

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  1. Horrible experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Pensacola, FL
    Former Employee - Customer Service Representative in Pensacola, FL

    I worked at West Corporation full-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Decent wages for the area.

    Cons

    Employees are treated like dirt. You are continually told that you are replaceable, that you're just a number to the company, and that your statistics are all that matters about you. Also, terrible benefits. No retirement plan, no dental or vision, not even real health insurance but just a discount card.

    Advice to Management

    Treat employees with dignity, and you might not have such a frightening turnover problem.

  2. billing clerk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Billing Clerk in Pensacola, FL
    Former Employee - Billing Clerk in Pensacola, FL

    I worked at West Corporation full-time (more than 8 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    this company west corp" has high turnover..do not keep employees...

    Cons

    a person can work some overtime

    Advice to Management

    high turn0ver

  3. Helpful (1)

    ok job high turn over rate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Pensacola, FL
    Former Employee - Customer Service Representative in Pensacola, FL

    I worked at West Corporation full-time (less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    can work as many hours as possible. great incentives and pay rate

    Cons

    high turn over rate, poor health benefits, poor managment

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  5. Helpful (5)

    West Corporation in Pensacola FL is a horrible company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Pensacola, FL
    Former Employee - Customer Service Representative in Pensacola, FL

    I worked at West Corporation full-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    It was pretty easy to get hired. Paid training.

    Cons

    During the time I was there they would fire people over 3 monthly scorecards e.g time spent on calls, 24 hour callbacks, 7 day callbacks, 30 day callbacks. Many of these things the cust rep has no control over. I was fired after 6 months for things I had no control over. I moved to Pensacola for the job. West Corp is a col and uncaring company. I don't know how At&T keeps putting up with them having to train 20 to 90 new employees every month because the fire just about everybody within their first 6 months.

    Advice to Management

    I don't thik they would care about my advice. They know that they have everybody job scared and they like it that way.

  6. Helpful (1)

    West

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Pensacola, FL
    Current Employee - Customer Service Representative in Pensacola, FL

    I have been working at West Corporation full-time (more than a year)

    Pros

    The pros there is always hours to be had.

    Cons

    The benefits suck, the supervisor's are unprofessional, and its messy. You can only get 1.50 total in raises. So once you cap out your done. Your pay is pretty much what you see.

    Advice to Management

    Needs to screen there staff a little better. Plus enforce a dress code. Some people that come in there with there baggy pants and showing undergarments you do not want to see.

  7. Helpful (1)

    Good Temp Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Pensacola, FL
    Current Employee - Customer Service Representative in Pensacola, FL

    I have been working at West Corporation full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good pay for the area - Pensacola. Flexible Scheduling

    Cons

    Horrible pay based on the industry
    Horrible Health Plan
    No job security whatsoever
    Management lacks experience in the industry
    Job Satisfaction based on line group.
    At&t line group was mine

    Advice to Management

    Listen to your employees when something goes wrong.

  8. Helpful (1)

    Revolving Door

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in Pensacola, FL
    Current Employee - Customer Service in Pensacola, FL

    I have been working at West Corporation part-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    West has good pay and benefits for a high school grad. Good part time job for college student. Great flexible hours with exchangeable between workers.

    Cons

    Employees are a the bottom of list when it comes to value for company.. Sales are the driving force. Make the sale or hit the road. Sales are only part of the job. Changes the standards for performance when they want. They add additional workload at will with no extra pay.

    Advice to Management

    Get in the boat with the workers. High turnover for a reason. Stop reinventing the wheel. Keep a steady program and stop making changes weekly.

  9. Helpful (3)

    Not very good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Associate in Pensacola, FL
    Current Employee - Customer Care Associate in Pensacola, FL

    I have been working at West Corporation full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Set your own schedule ever week

    Cons

    Everything besides schedule. This company is very bad

    Advice to Management

    Provide a more knowledgable eadership team

  10. It was okay, great for college students

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Pensacola, FL
    Former Employee - Customer Service Representative in Pensacola, FL

    I worked at West Corporation full-time (less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Overtime
    Work-Life Balance
    Good Hours
    Flexible Hours
    Good Training

    Cons

    Pay was not that great
    Bonuses depends on customers behalf and it could not be your fault
    High Turnover
    No room for growth

    Advice to Management

    I really don't have any advice for management; compensation could be better

  11. Helpful (2)

    easier than flipping burgers

    Current Employee - CAE in Pensacola, FL
    Current Employee - CAE in Pensacola, FL

    I have been working at West Corporation part-time (less than a year)

    Recommends
    Recommends

    Pros

    laid back, higher than minimum wage, flexible

    Cons

    theres none at the moment

    Advice to Management

    none

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