West Corporation

  www.west.com
  www.west.com

West Corporation Reviews in Pensacola, FL

Updated November 28, 2014
Updated November 28, 2014
380 Reviews
2.5
380 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
West Corporation CEO and Director Tom Barker
Tom Barker
151 Ratings

Review Highlights

Pros
  • For my position the option to work from home and my general career is great (in 15 reviews)

  • Flexible schedule, they really worked with me to find a training class that met my schedule (in 25 reviews)


Cons
  • I thought the negative reviews were typical call center complaints (in 17 reviews)

  • Most upper management is lazy and their managers are either blind or just as allowing it (in 16 reviews)

More Highlights

27 Employee Reviews Back to all reviews

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  1.  

    ok job high turn over rate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Pensacola, FL
    Former Employee - Customer Service Representative in Pensacola, FL

    I worked at West Corporation full-time (less than an year)

    Pros

    can work as many hours as possible. great incentives and pay rate

    Cons

    high turn over rate, poor health benefits, poor managment

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 3 people found this helpful  

    West Corporation in Pensacola FL is a horrible company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Pensacola, FL
    Former Employee - Customer Service Representative in Pensacola, FL

    I worked at West Corporation full-time (less than an year)

    Pros

    It was pretty easy to get hired. Paid training.

    Cons

    During the time I was there they would fire people over 3 monthly scorecards e.g time spent on calls, 24 hour callbacks, 7 day callbacks, 30 day callbacks. Many of these things the cust rep has no control over. I was fired after 6 months for things I had no control over. I moved to Pensacola for the job. West Corp is a col and uncaring company. I don't know how At&T keeps putting up with them having to train 20 to 90 new employees every month because the fire just about everybody within their first 6 months.

    Advice to ManagementAdvice

    I don't thik they would care about my advice. They know that they have everybody job scared and they like it that way.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    West

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Pensacola, FL
    Current Employee - Customer Service Representative in Pensacola, FL

    I have been working at West Corporation full-time (more than an year)

    Pros

    The pros there is always hours to be had.

    Cons

    The benefits suck, the supervisor's are unprofessional, and its messy. You can only get 1.50 total in raises. So once you cap out your done. Your pay is pretty much what you see.

    Advice to ManagementAdvice

    Needs to screen there staff a little better. Plus enforce a dress code. Some people that come in there with there baggy pants and showing undergarments you do not want to see.

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  5. 1 person found this helpful  

    Revolving Door

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in Pensacola, FL
    Current Employee - Customer Service in Pensacola, FL

    I have been working at West Corporation part-time (less than an year)

    Pros

    West has good pay and benefits for a high school grad. Good part time job for college student. Great flexible hours with exchangeable between workers.

    Cons

    Employees are a the bottom of list when it comes to value for company.. Sales are the driving force. Make the sale or hit the road. Sales are only part of the job. Changes the standards for performance when they want. They add additional workload at will with no extra pay.

    Advice to ManagementAdvice

    Get in the boat with the workers. High turnover for a reason. Stop reinventing the wheel. Keep a steady program and stop making changes weekly.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Good Temp Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Pensacola, FL
    Current Employee - Customer Service Representative in Pensacola, FL

    I have been working at West Corporation full-time (more than an year)

    Pros

    Good pay for the area - Pensacola. Flexible Scheduling

    Cons

    Horrible pay based on the industry
    Horrible Health Plan
    No job security whatsoever
    Management lacks experience in the industry
    Job Satisfaction based on line group.
    At&t line group was mine

    Advice to ManagementAdvice

    Listen to your employees when something goes wrong.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    Not very good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Associate in Pensacola, FL
    Current Employee - Customer Care Associate in Pensacola, FL

    I have been working at West Corporation full-time (more than an year)

    Pros

    Set your own schedule ever week

    Cons

    Everything besides schedule. This company is very bad

    Advice to ManagementAdvice

    Provide a more knowledgable eadership team

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    It was okay, great for college students

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Pensacola, FL
    Former Employee - Customer Service Representative in Pensacola, FL

    I worked at West Corporation full-time (less than an year)

    Pros

    Overtime
    Work-Life Balance
    Good Hours
    Flexible Hours
    Good Training

    Cons

    Pay was not that great
    Bonuses depends on customers behalf and it could not be your fault
    High Turnover
    No room for growth

    Advice to ManagementAdvice

    I really don't have any advice for management; compensation could be better

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    easier than flipping burgers

    Current Employee - CAE in Pensacola, FL
    Current Employee - CAE in Pensacola, FL

    I have been working at West Corporation part-time (less than an year)

    Pros

    laid back, higher than minimum wage, flexible

    Cons

    theres none at the moment

    Advice to ManagementAdvice

    none

    Recommends
  10. 4 people found this helpful  

    Nightmare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Pensacola, FL
    Former Employee - Customer Service Representative in Pensacola, FL

    I worked at West Corporation full-time

    Pros

    The only reason anyone works there is for a pay check

    Cons

    no stability, a revolving door. demeaning managers. the only incentive they give you for meeting their numbers is being able to keep your job.

    Advice to ManagementAdvice

    stop threatening people that you will fire them if their numbers get low. Instead give them real incentives like most normal companies.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    Virtually create your own schedule and pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Pensacola, FL
    Former Employee - Customer Service Representative in Pensacola, FL

    I worked at West Corporation full-time (more than an year)

    Pros

    I could pick up/drop hours in real time and that gave me a lot of flexibility to do anything I wanted. I was young and single and saving up for grad school so my relationship with West was perfect. I got plenty of overtime if I wanted it, plenty of downtime too (certain parts of the year were heavier than others). I was one of many so I got away with a lot of things that normal jobs wouldn't tolerate such as calling in at the last minute and leaving early without prior notice. I also wasn't forced to work directly with anyone so I worked at my own pace without having to worry about scheduled breaks and meetings.

    Cons

    I put in a LOT of overtime and did my best to satisfy customers (i.e. I tried REALLY hard) but it seemed to go unappreciated by management. Not that I was looking for a raise or promotion, but I felt that the supervisors and even some team leads had pompous attitudes and treated customer service reps like lowly peasants. When my quality assurance scores were low I was written and given coaching, but after I brought my scores up and was in the top 5 scores (out of 100 reps) four weeks in a row, one certificate was put on the bulletin board in my honor. No one told me about it and my name was spelled wrong- I didn't know it was supposed to be mine for about 2 months.

    Advice to ManagementAdvice

    Provide your customer service reps with enough information to make them take ownership of their job. Make incentives be equally as great as punishments or your service reps will eventually feel under appreciated and give a lackluster performance.

    Recommends
    Positive Outlook
    Approves of CEO

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