West Corporation Reviews

Updated June 17, 2015
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1.9
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West Corporation CEO and Director Tom Barker
Tom Barker
21 Ratings

Pros
  • For my position the option to work from home and my general career is great (in 15 reviews)

  • Flexible schedule when working at home (in 25 reviews)

Cons
  • NOTE: NONE were in an actual call center (in 17 reviews)

  • Upper management always felt out of touch with the department, which is relatively small compared to others (in 16 reviews)

More Pros and Cons

32 Employee Reviews

Sort: Popular Rating Date
  1. Good Company, doesn't meet it's Great Potential

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Advanced Technical Support in Reno, NV
    Former Employee - Advanced Technical Support in Reno, NV

    I worked at West Corporation full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Paid training, reasonable hours, good starting pay.

    Cons

    Untrained management, poor management work ethic, poor human resources work ethic.


  2. Technical Support Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Reno, NV
    Former Employee - Technical Support Representative in Reno, NV

    I worked at West Corporation full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    West is good place to work for those either just joining the work force and those rejoining. they offer more over time then you can possibly work.

    Cons

    They try to mandate over time. the training is almost never enough to fully understand the job at hand.

    Advice to Management

    Treat your employees with respect, and they will respect you. Don't focus on the rules so much but on the spirit of the rules.


  3. Technical Customer Service Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Customer Service Associate in Reno, NV
    Current Employee - Technical Customer Service Associate in Reno, NV

    I have been working at West Corporation full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    - Easy to get job - Pays more than minimum wage

    Cons

    - Horrible benefits - Highly 'High school' like office politics - Forced overtime with no options


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  5. I got let go because I said something they did not likeep on q messager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cust Serv Representative/Sales Representative in Reno, NV
    Current Employee - Cust Serv Representative/Sales Representative in Reno, NV

    I have been working at West Corporation

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The people were nice and trainning was good learned a lot

    Cons

    Was never given the chance to get on the floor was fired the 4 th week of training unfair no warning just was told I was supended and they had no clue why then I get a call that I was let go 2 days later wow

    Advice to Management

    Give the new people a break mistakes happen warn them they will never know


  6. Terrible

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support in Reno, NV
    Former Employee - Technical Support in Reno, NV

    I worked at West Corporation

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great flexible schedule, which is nice.

    Cons

    No real management, which sucks.

    Advice to Management

    Build a better team from within.


  7. Helpful (1)

    I worked here for six months...never again..

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Reno, NV
    Former Employee - Technical Support Representative in Reno, NV

    I worked at West Corporation full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    a paycheck and that is about it..

    Cons

    A 7 minute bathroom break for the whole day... really? Incompetent supervisors and management.. Working through my breaks and lunch... I just worked here long enough to find another job.

    Advice to Management

    a better training class that actually trains you to be on the floor... Most people in my training class left in three months or less because the training was insufficient...


  8. Pay isn't everything

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Reno, NV
    Current Employee - Technical Support Representative in Reno, NV

    I have been working at West Corporation full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Training was great, pay was great (at first) and the floor managers seemed cool when they came to visit.

    Cons

    As soon as you get into calls, thats where everything breaks down. They're systems are a mess, you can't find or do Anything. Everything takes soo much time to do while you have someone on the line with you explaining the issue, and they aren't nice about it ever. These are some of the meanest people ever, no contest. Its at this point where they pay isnt Nearly enough to put up with the hassle or BS that comes with being with this company.

    Advice to Management

    Stream line your software. Don't track Everything everyone does and rate us based on this. We dont Always need to use all they systems. Work with the company that contracts you in order to clean up your Win95 like software, all 8 of them.


  9. Helpful (1)

    Stilted, lifeless environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Reno, NV
    Former Employee - Administrative Assistant in Reno, NV

    I worked at West Corporation full-time (More than a year)

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Overtime pay and potential for extra hours, tons of really decent people that you will find in the fray, ability to go a full month or more without having to even talk with a supervisor. This is a job where if you need money and you are good with meeting demands and keeping your head down you'll be more than fine.

    Cons

    Completely metric driven, to the point of being absurd. Pigeon-holing common-place with the better employees that stand-out too much. I had a supervisor actually tell me I was too smart to work there. I think she was serious.

    Advice to Management

    Would work on creating an atmosphere that doesn't foster creation of terms like "westicide".


  10. Helpful (3)

    Hell

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Production Team Leader in Reno, NV
    Former Employee - Production Team Leader in Reno, NV

    I worked at West Corporation full-time (More than 3 years)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Coworkers were great. The IT staff was always there and willing to help

    Cons

    Company values there is NONE


  11. Customer service rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Reno, NV
    Former Employee - Customer Service Representative in Reno, NV

    I worked at West Corporation part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Learning new skills and meet people

    Cons

    I need more hours. Bad management

    Advice to Management

    Teach better



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