West Corporation Reviews

Updated April 15, 2015
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2.7
441 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
West Corporation CEO and Director Tom Barker
Tom Barker
176 Ratings

Pros
  • For my position the option to work from home and my general career is great (in 15 reviews)

  • Flexible schedule, they really worked with me to find a training class that met my schedule (in 25 reviews)

Cons
  • I thought the negative reviews were typical call center complaints (in 17 reviews)

  • Most upper management is lazy and their managers are either blind or just as allowing it (in 16 reviews)

More Pros and Cons

Employee Reviews

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  1. Treated like a person not a number.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at West Corporation full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    When you hit your goals the bonus that you can ear is usually pretty good. Lots of room to grow with the company and they provide excellent onsite training.

    Cons

    There is a great deal of bitterness from people who dont hit their numbers and expect to not get in trouble or at least talked to and then the complaining goes everywhere

    Advice to Management

    Keep up the great training, make sure to take you time and listen to associates that are not hitting their #'s and ask "Why do you think....." then listen before answering.

  2. supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at West Corporation full-time

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Easy to get hired, they promote from within, have many opportunities to move to other line groups if the one your working on gets shut down.

    Cons

    Low pay, managment doesn't always do whats best for the group, managment at times doesnt seem to care about the agents.

  3. sales representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Nail Technician in Hampton, VA
    Former Employee - Nail Technician in Hampton, VA

    I worked at West Corporation full-time (more than 5 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Flexible hours and kept you busy.

    Cons

    they closed the business permanently

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Account Services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at West Corporation

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Management is great and if you have PTO available you can call in and not get written up.

    Cons

    You work more thank what you get paid for

    Advice to Management

    To work.

  6. CSR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at West Corporation part-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Easy going work place; easy to change schedule by posting

    Cons

    Swearing gets out of hand on the floor
    Bonuses are hard to qualify for
    Not many advancement opportunities

    Advice to Management

    Need more professionalism on the floor

  7. Technical Customer Service Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Customer Service Associate in Reno, NV
    Current Employee - Technical Customer Service Associate in Reno, NV

    I have been working at West Corporation full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    - Easy to get job
    - Pays more than minimum wage

    Cons

    - Horrible benefits
    - Highly 'High school' like office politics
    - Forced overtime with no options

  8. I love my job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Appleton, WI
    Current Employee - Anonymous Employee in Appleton, WI

    I have been working at West Corporation full-time (more than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great teams, good culture and benefits. I feel like I make a difference at work.

    Cons

    Health insurance is somewhat expensive.

    Advice to Management

    Continue to teach and develop.

  9. When your life requires flexibility this employer allows.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - WAH Customer Service in Rio Grande City, TX
    Former Employee - WAH Customer Service in Rio Grande City, TX

    I worked at West Corporation part-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Nice atmosphere for a work at home disciplined person/agent.

    Cons

    This is a work at home employer that I find has no cons.

    Advice to Management

    Thank you for testing my strengths and weaknesses and providing the mentoring to become better.

  10. Medco

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at West Corporation

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Nice hours and benefits packages

    Cons

    Some unprofessional supervisors others are ok

  11. I worked at West Corporation

    Pros

    Working at this company privilege the experience to adapt to a variety of situations and individuals with the efficiency of working in a team environment that's supportive and appreciative with commission bonuses and promotions. I made Quality Assurance Supervisor wit in a year.

    Cons

    This company has good benefits, and the office culture is decent and professional. You must come to work with a good work ethic and stay focused with a positive attitude, especially on the "under the weather" days.

    Advice to Management

    My advice to this company is to always stay respectful and appreciative to the employees in mutual retrospect for the company to flourish into the entirety of its successes.

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West Corporation

 
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