West Corporation

www.west.com

West Corporation Reviews

Updated January 30, 2015
Updated January 30, 2015
400 Reviews
2.6
400 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
West Corporation CEO and Director Tom Barker
Tom Barker
156 Ratings

Review Highlights

Pros
  • For my position the option to work from home and my general career is great (in 15 reviews)

  • Flexible schedule, they really worked with me to find a training class that met my schedule (in 25 reviews)


Cons
  • I thought the negative reviews were typical call center complaints (in 17 reviews)

  • Most upper management is lazy and their managers are either blind or just as allowing it (in 16 reviews)

More Highlights

Employee Reviews

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  1.  

    Senior System Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Senior Software Engineer in Omaha, NE
    Current Employee - Senior Software Engineer in Omaha, NE

    I have been working at West Corporation

    Pros

    Great pay
    Work life balance
    Relax environment
    Technically challenging and advanced technology stack

    Cons

    Omaha , not the most exciting place to be

    Advice to ManagementAdvice

    Keep doing what yo re doing

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Intense customer service and technical support call center. Focus is almost exclusively on production and performance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AT&T Technical Care Representative in Niles, OH
    Former Employee - AT&T Technical Care Representative in Niles, OH

    I worked at West Corporation

    Pros

    Plenty of hours available. Overtime is plentiful. Decent comraderie among coworkers. Generous starting wage. Solid training program. Tools needed to execute duties are accessible and appropriate. Easy to get hired. Good place to just crank out hours and make money.

    Cons

    Vast majority of incoming calls are from frustrated customers. Must be able to tolerate regular customer hostility. Very difficult to advance. High pressure environment. Constant scrutiny and evaluation from management. Incessant policy and procedure change. Tremendous turnover/burnout rate.

    Advice to ManagementAdvice

    Give recognition to hard working employees. Reward good work with the option to take short breaks after tough calls. Allow agents to focus on quality of interactions rather than quantity of resolved issues.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Training for job was comprehensive and thorough,Management after becoming a tenured agent was inadequate and inconsistan

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at West Corporation part-time (less than a year)

    Pros

    Great for people who need a flexible shift. Good starting pay.

    Cons

    Inconstancy between training and what is actually expected on the job. Policies are constantly changing.

    Advice to ManagementAdvice

    Offer more positive and timely feedback to customers. Anticipate areas of needed approval for employee.

    Recommends
    Negative Outlook
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  5.  

    West Corporation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Chicago, IL
    Current Employee - Sales in Chicago, IL

    I have been working at West Corporation full-time (more than a year)

    Pros

    Great company, great room for growth, great people, great opportunity

    Cons

    The pay is a little concerning but it is not an obsticle

    Advice to ManagementAdvice

    The employees could use more base and commissions pay but overall it is an amazing place to work!

    Recommends
    Positive Outlook
  6. 1 person found this helpful  

    Keeps you busy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IS Manager
    Current Employee - IS Manager

    I have been working at West Corporation

    Pros

    Great training ground if you do not have a strong resume for enterprise class organizations. Spend a few years here and you will have a resume' that gets you in the door of most large companies in Omaha.

    Cons

    Entrenched Sr Leadership makes it difficult to change company culture. Growth opportunities can be limited. Office politics are a constant struggle.

    Advice to ManagementAdvice

    Invest your employees, quit accepting high turnover as a part of doing business.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    Every day is a new opportunity to further my career.

    Current Employee - Production Assistant
    Current Employee - Production Assistant

    I have been working at West Corporation full-time (less than a year)

    Pros

    helping customers with our service
    helping agents help the customers on the phone

    Cons

    sometimes customer just want to rant and do want to be helped

  8.  

    Excellent place to work, lots of opportunity and great people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Omaha, NE
    Current Employee - Director in Omaha, NE

    I have been working at West Corporation full-time (more than 8 years)

    Pros

    Great opportunities for advancement, competitive pay in the Omaha market, diverse technology and customer solutions. There are both technical and management career paths.

    Cons

    Some times the Company is viewed in the Omaha market as a call center only company when there are many other facets of the business.

    Advice to ManagementAdvice

    Market the non-call center functions.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Fun place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at West Corporation

    Pros

    Steady full time employment. Our employees are what makes this company. It's like a big family

    Cons

    The pay could be better and annual pay raises for staff would help with cost of living.

    Advice to ManagementAdvice

    Take care of your employees and reward those that show dedication and loyalty to the company with annual pay raises.

    Recommends
    Neutral Outlook
  10.  

    Great co-workers and good managment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Omaha, NE
    Current Employee - Business Analyst in Omaha, NE

    I have been working at West Corporation

    Pros

    Not micromanaged. Allowed to do my job without having someone constantly looking over my shoulder.

    Cons

    West has not given raises in 2 years. Cost of living has surpassed the increase that would be provided by a salry

    Advice to ManagementAdvice

    Keep up the good work.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    I have been working at West Corporation full-time (more than 10 years)

    Pros

    Flexible working conditions and ability to think independently

    Cons

    I have no Cons to submit.

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