West Corporation Reviews

Updated April 1, 2015
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2.7
435 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
West Corporation CEO and Director Tom Barker
Tom Barker
172 Ratings

Pros
  • For my position the option to work from home and my general career is great (in 15 reviews)

  • Flexible schedule, they really worked with me to find a training class that met my schedule (in 25 reviews)

Cons
  • I thought the negative reviews were typical call center complaints (in 17 reviews)

  • Most upper management is lazy and their managers are either blind or just as allowing it (in 16 reviews)

More Pros and Cons

Employee Reviews

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  1. Account Services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at West Corporation

    Pros

    Management is great and if you have PTO available you can call in and not get written up.

    Cons

    You work more thank what you get paid for

    Advice to ManagementAdvice

    To work.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. I love my job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Appleton, WI
    Current Employee - Anonymous Employee in Appleton, WI

    I have been working at West Corporation full-time (more than 8 years)

    Pros

    Great teams, good culture and benefits. I feel like I make a difference at work.

    Cons

    Health insurance is somewhat expensive.

    Advice to ManagementAdvice

    Continue to teach and develop.

    Recommends
    Positive Outlook
    Approves of CEO
  3. When your life requires flexibility this employer allows.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - WAH Customer Service in Rio Grande City, TX
    Former Employee - WAH Customer Service in Rio Grande City, TX

    I worked at West Corporation part-time (more than a year)

    Pros

    Nice atmosphere for a work at home disciplined person/agent.

    Cons

    This is a work at home employer that I find has no cons.

    Advice to ManagementAdvice

    Thank you for testing my strengths and weaknesses and providing the mentoring to become better.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. Medco

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at West Corporation

    Pros

    Nice hours and benefits packages

    Cons

    Some unprofessional supervisors others are ok

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6. I worked at West Corporation

    Pros

    Working at this company privilege the experience to adapt to a variety of situations and individuals with the efficiency of working in a team environment that's supportive and appreciative with commission bonuses and promotions. I made Quality Assurance Supervisor wit in a year.

    Cons

    This company has good benefits, and the office culture is decent and professional. You must come to work with a good work ethic and stay focused with a positive attitude, especially on the "under the weather" days.

    Advice to ManagementAdvice

    My advice to this company is to always stay respectful and appreciative to the employees in mutual retrospect for the company to flourish into the entirety of its successes.

  7. Sr. Systems Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at West Corporation

    Pros

    unlimited opportunities to learn new technologies

    Cons

    the department that I am in is extremely under-staffed

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8. Opportunity around every corner

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Omaha, NE
    Current Employee - Director in Omaha, NE

    I have been working at West Corporation full-time (more than 8 years)

    Pros

    The best thing about working for West is the being able to make a real and tangible impact on a multi-billion dollar company

    Cons

    Interdivisional collaboration. We run so fast, work so hard, and have some of the most talented people in the communications technology industry, but suffer from being TOO LEAN. Meaning that there is not enough collaborative innovation amongst all our different BUs.

    Advice to ManagementAdvice

    Make yourself more visible, reward your employees, and continue to challenge yourself to put a premium on inclusion and engagement!

    Recommends
    Positive Outlook
    Approves of CEO
  9. It's a decent company to work for, good exposure in technology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Engineer in Omaha, NE
    Current Employee - Network Engineer in Omaha, NE

    I have been working at West Corporation full-time (more than a year)

    Pros

    Good exposure to latest technology, nice friendly work colleagues

    Cons

    Lot of red tape, less opportunities to succeed and grow

    Advice to ManagementAdvice

    Adequate compensation should be provided as per skill-set

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10. Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Remote Support Specialist
    Former Employee - Remote Support Specialist

    I worked at West Corporation part-time (more than a year)

    Pros

    The ability to work from home

    Cons

    West is not partnered in all states for work at home usage.

    Advice to ManagementAdvice

    n/a

    Recommends
    Positive Outlook
    Approves of CEO
  11. CSR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at West Corporation full-time (less than a year)

    Pros

    Good Money, great scheduling, lots of OT, and fabulous bonuses

    Cons

    Messy environment. This company has no idea how to retain employees. The environment was very unprofessional and turn over is ridiculous. People in management roles would improve with both diversity and people management training,

    Advice to ManagementAdvice

    Not worth giving advice

    Doesn't Recommend
    Neutral Outlook

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