West Corporation Reviews

Updated June 27, 2015
463 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
2.7
Rating Trends
Recommend to a friend
Approve of CEO
West Corporation CEO and Director Tom Barker
Tom Barker
180 Ratings

Pros
  • For my position the option to work from home and my general career is great (in 15 reviews)

  • Flexible schedule when working at home (in 25 reviews)

Cons
  • NOTE: NONE were in an actual call center (in 17 reviews)

  • Upper management always felt out of touch with the department, which is relatively small compared to others (in 16 reviews)

More Pros and Cons

463 Employee Reviews

Sort: Popular Rating Date
  1. okay place to be working

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bound Call Center Representative in New Braunfels, TX
    Current Employee - Bound Call Center Representative in New Braunfels, TX

    I have been working at West Corporation (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Iong hours/ shifts overlap something awful

    Cons

    Long hours/ shifts overlap something awful

    Advice to Management

    Long hours / help more on floor


  2. Interactive Services Director

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Omaha, NE
    Former Employee - Anonymous Employee in Omaha, NE

    I worked at West Corporation

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Passionate, smart people throughout most departments and all levels of the organization. People work hard despite the lack of clarity around roles.

    Cons

    No vision or strategy in place and company lacks the discipline to choose a path and stick to it. The culture is very negative and somewhat hostile which is causing a lot of staff to leave.

    Advice to Management

    Work on culture in meaningful ways to improve satisfaction of employees. Provide direction that every employee can get behind , otherwise we are all just guessing.


  3. Good Company, doesn't meet it's Great Potential

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Advanced Technical Support in Reno, NV
    Former Employee - Advanced Technical Support in Reno, NV

    I worked at West Corporation full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Paid training, reasonable hours, good starting pay.

    Cons

    Untrained management, poor management work ethic, poor human resources work ethic.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Customer Care Tech

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Technician in Byron, GA
    Former Employee - Customer Care Technician in Byron, GA

    I worked at West Corporation full-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    West Corp has a friendly atmosphere, it stays busy so that time goes by faster, and the pay is pretty good.

    Cons

    The training period that they say they are going to train you gets shortened before they throw you onto the floor.

    Advice to Management

    Management was pretty good to me so I don't really have much advice for them. Maybe give a few extra mins for breaks or bathroom breaks.


  6. TRU B

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in El Paso, TX
    Current Employee - Customer Service Representative in El Paso, TX

    I have been working at West Corporation full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    super flexible can do whatever i want, great hours and pay good

    Cons

    The managers and west chat, having to wait 30 min and keep a cust calm for 30 min for a simple answer or adjustment

    Advice to Management

    get it together


  7. Customer Service Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Omaha, NE
    Former Employee - Customer Service Representative in Omaha, NE

    I worked at West Corporation full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    We all worked as a team to better our customer base with the necessary knowledge so as to educate them as well.

    Cons

    Some co-workers came in late and that disrupts our plans of action.

    Advice to Management

    Not understanding the question.


  8. Resepect

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Huntsville, AL
    Former Employee - Customer Service Representative in Huntsville, AL

    I worked at West Corporation

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Tanya is better teacher than Sam she make everyone feel welcome.

    Cons

    They should offer better health benefits

    Advice to Management

    Managers should not talk about other staff memebers in front of new employees


  9. CSR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rockton, IL
    Former Employee - Anonymous Employee in Rockton, IL

    I worked at West Corporation (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Open schedule. I loved that anyone could pick up your hours if you needed time off!!!

    Cons

    The client I worked for was Bank of America. I felt like they tricked people into getting loans.

    Advice to Management

    I Think management did great job!


  10. Disorganized. Terrible Pay

    Current Employee - Surgical Sales Representative in San Antonio, TX
    Current Employee - Surgical Sales Representative in San Antonio, TX

    I have been working at West Corporation (Less than a year)

    Pros

    Allows you to dress casually.

    Cons

    Disorganized. Treats employees as if they were prisoners. No freedom allowed.


  11. CCA - healthcare

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CCA in San Antonio, TX
    Current Employee - CCA in San Antonio, TX

    I have been working at West Corporation full-time (More than a year)

    Recommends
    Recommends

    Pros

    it's a good place to start if you have no customer service experience. Training was great, I was well prepared.

    Cons

    No raises, there not a lot of opportunities for promotion, some of the people here do not know how to act like adults



Showing 463 of 471 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.