West Corporation

  www.west.com
  www.west.com

West Corporation Reviews

Updated December 15, 2014
Updated December 15, 2014
381 Reviews
2.5
381 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
West Corporation CEO and Director Tom Barker
Tom Barker
151 Ratings

Review Highlights

Pros
  • For my position the option to work from home and my general career is great (in 15 reviews)

  • Flexible schedule, they really worked with me to find a training class that met my schedule (in 25 reviews)


Cons
  • I thought the negative reviews were typical call center complaints (in 17 reviews)

  • Most upper management is lazy and their managers are either blind or just as allowing it (in 16 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    an okay place to work

    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at West Corporation as a contractor (less than an year)

    Pros

    make your own hours and pay is okay depending on what client you re working for, it's a check

    Cons

    supervisors hard to get a hold of

    Recommends
    Positive Outlook
  2.  

    great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Analyst in Omaha, TX
    Current Employee - Software Analyst in Omaha, TX

    I have been working at West Corporation

    Pros

    nice environment, flexible . good co workers. oppertunity to grow.

    Cons

    salary. work life balance. old technologies. raise.

    Advice to ManagementAdvice

    work life balance.

  3.  

    great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Outbound Suctomer Representative in San Antonio, TX
    Former Employee - Outbound Suctomer Representative in San Antonio, TX

    I worked at West Corporation full-time (more than 3 years)

    Pros

    all good especially when you consider not having a college degree. The pay is above minimum wage and it's a comfortable environment with lots of opportunities to excel to management.

    Cons

    No sunday hours for telemarketing.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Redundant easy job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at West Corporation

    Pros

    Easy work, not complicated, in & out

    Cons

    Revolving door, employees don't get their own desk, redundant work, low pay

    Advice to ManagementAdvice

    Don't treat workers like expendable cattle

    Neutral Outlook
    No opinion of CEO
  6.  

    It's a job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Huntsville, AL
    Current Employee - Customer Service Representative in Huntsville, AL

    I have been working at West Corporation full-time

    Pros

    They have good benefits and decent pay for someone without a college degree. Unlimited overtime is also a big plus. They also offer tuition reimbursement.

    Cons

    The management isn't that great, unorganized, and high turnover rates. I've had 4 different supervisors and I've only worked there for 6 months

    Recommends
    Neutral Outlook
  7.  

    Not bad for those new to working from home and seeking part-time only.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at West Corporation part-time (more than 10 years)

    Pros

    Good for those newly starting work at home, someone on disability or caring for someone disabled.

    Cons

    Low pay, The average pay is 8 to 9 per hour, possibly more during peak season such as holidays.
    On most you will have to stalk for hours and it is impossible to get full-time hours.

  8.  

    ok job high turn over rate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Pensacola, FL
    Former Employee - Customer Service Representative in Pensacola, FL

    I worked at West Corporation full-time (less than an year)

    Pros

    can work as many hours as possible. great incentives and pay rate

    Cons

    high turn over rate, poor health benefits, poor managment

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Was good just didn't get any acknowledge

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Agent in San Antonio, TX
    Current Employee - Sales Agent in San Antonio, TX

    I have been working at West Corporation full-time (less than an year)

    Pros

    Laid back environment. Got to watch tv while on job

    Cons

    Hard to get any raise. Same routine every single day

    Advice to ManagementAdvice

    Pay raise and offer better benefits

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    A company with good opportunity but terrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Manager AT&T in Omaha, NE
    Former Employee - Customer Service Manager AT&T in Omaha, NE

    I worked at West Corporation full-time (more than an year)

    Pros

    If you can survive in the company for more that 9 months there is opportunity to get into a supervisor position. But you have to survive the inexperienced and incompetent management that uses the disciplinary system as a means of suppression. So you have to survive and constantly have you job description change daily or even weekly with more work added..

    Cons

    The management supervisors, area managers, directors all seem to be on the same page. Write up every employee until they quit or they are terminated. They are always inconsistent in their disciplinary actions. You can be called in for doing something and the management will do the same thing themselves the same day. No one writes management up.

    Advice to ManagementAdvice

    Stop hiring whoever survives long enough and start looking at turnover under some management as a warning flag and not a sign that the manager is doing good. You have poisoned the well of potential candidates in some cities so much that you now have to go to other cities because you have gone through too many cattle (people) in your call centers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Good and Bad

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Resolution Specialist in Huntsville, AL
    Current Employee - Resolution Specialist in Huntsville, AL

    I have been working at West Corporation full-time (less than an year)

    Pros

    good paying job and good people to work with.

    Cons

    it was hard trying to get a schedule change from full time to part time people still in school and the supervisor made some poor choices sometimes. They would send a lot of people home if the call volume was low then the rest of us would end up in a never ending queue and sometimes we had to stay over 30 mins past our shifts.

    Recommends
    Neutral Outlook
    No opinion of CEO

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