West Corporation Reviews

Updated September 1, 2015
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2.8
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West Corporation CEO and Director Tom Barker
Tom Barker
187 Ratings

Pros
  • For my position the option to work from home and my general career is great (in 15 reviews)

  • Flexible schedule when working at home (in 25 reviews)

Cons
  • NOTE: NONE were in an actual call center (in 17 reviews)

  • Upper management always felt out of touch with the department, which is relatively small compared to others (in 16 reviews)

More Pros and Cons

494 Employee Reviews

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  1. Just a number

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support in El Paso, TX
    Former Employee - Tech Support in El Paso, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Outside of a steady paycheck however small, can't really see any pros. We were outsourced for ATT tech support so did not get anything there. West offered very little in the form of perks to employees.

    Cons

    Long hours, 40 to 50 calls a day, supervisors constantly on your azz for one thing or another. They are under a lot of pressure as well so crap rolls down hill. They will write you up for just about anything.

    Advice to Management

    I don't think that management really cares quite frankly. The GM's were changed out quite often, almost as much as the employee. My advice is for management to make it a better place to work and stop making the place feel like a sweatshop.


  2. Direct Sales Manager - InterCall

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at West Corporation full-time

    Pros

    people, culture, upward mobility, industry experience

    Cons

    attrition, volatile and commoditized industry


  3. Systems Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Systems Analyst in Omaha, NE
    Current Employee - Senior Systems Analyst in Omaha, NE
    Recommends
    Positive Outlook

    I have been working at West Corporation full-time (More than a year)

    Pros

    -Good leadership -Quickly growing company in the tech industry -Great career experience -Atmosphere is slowly shifting from 1980s office mentality to a more modern organizational health focused culture -Lots of career growth opportunity

    Cons

    -Much lower average pay than competing companies in the industry -Terrible on-call schedules -Rarely work less than 55 hours a week, often more -Benefits are very sub-par compared to majority of tech company offerings -Dress code reflects 1980s corporate culture


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  5. Good pay, high stress

    Former Employee - Production Team Lead in Findlay, OH
    Former Employee - Production Team Lead in Findlay, OH

    I worked at West Corporation full-time (More than a year)

    Pros

    The pay for the job is pretty good, especially when project allows for overtime. The training programs are very thorough and if you take the time to learn your job it will be relatively easy.

    Cons

    There is really not much leeway for mistakes. If a project is ending it is very easy to be terminated for something small. This is a very high stress environment depending on the project you are working.


  6. job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Rocky Mount, NC
    Current Employee - Anonymous Employee in Rocky Mount, NC

    I have been working at West Corporation full-time (More than a year)

    Pros

    Loved my hours and the days that I worked, you could also pick up hours if overtime is needed

    Cons

    Sometimes the steps that you receive are not fair


  7. Programmer Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Programmer Analyst
    Current Employee - Programmer Analyst
    Doesn't Recommend

    Pros

    Great work environment & good people. There seems to be a lot of work. It's a good starter job.

    Cons

    Pay is wildly out of scope with expectations. You often work over 40 hours/week, each team member takes turns every few weeks being on-call for an entire week. Utilizes proprietary languages that doesn't have the best documentation/support.


  8. Customer Service rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in El Paso, TX
    Current Employee - Customer Service Representative in El Paso, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pros for this company are paid training and the salary is decent compared to other telemarketing companies in the El Paso, TX area.

    Cons

    Some customers can be rude so if working with upset customers is unacceptable then this is probably not the job for you. The trainers do their best to prepare you for these calls but be prepared to hear some really angry people during your calls every day.

    Advice to Management

    I would recommend that the systems used to process purchase orders and customer information be updated but from what I heard the systems have been upgraded since I last worked here.


  9. PM

    Former Employee - Anonymous Employee in Omaha, NE
    Former Employee - Anonymous Employee in Omaha, NE

    I worked at West Corporation (More than a year)

    Pros

    There are knowledgeable people that have been there for years

    Cons

    No training for new hires, mgmt still has a call center mentality, resistant to change


  10. Manager of Network Design

    Current Employee - Senior Network Engineer
    Current Employee - Senior Network Engineer

    I have been working at West Corporation full-time (More than 3 years)

    Pros

    Insane amount of new technology. One of the most advanced networks in the US.

    Cons

    Crazy busy. You will drink from the firehose here


  11. Company is the best at what they do

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Call routing technology is better than any competitor

    Cons

    Management is a little top heavy - too many VPs



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