West Corporation Reviews

Pros

good pay; own schedule; co workers are pretty helpful

Cons

unsanitary stations. feels like school environment and less like a workplace

Pros

Cutting-edge technology
Lots of opportunities to learn
Stable job
Good Work/Life balance - depends on your manager

Cons

Not much place to grow

Pros

The only benefit of working at West Corp. is the 17 days of vacation after working there a year. I also liked my coworkers too.

Cons

You have to brown nose in order to get ahead. Pay is terrible. Management is uneducated and ignorant. Having a higher education and intelligence means nothing to this company. I would NEVER recommend anyone to work here. Workforce practices were often unethical(I should have gone to HR).

Advice to Senior Management

Take care of your high quality workers because they are all leaving to work elsewhere. Hire educated management, and take care of them. Then they will help make a positive contribution to the company rather than turn all valuable employees away.

Pros

Relaxed, Flexible hours, Parking and location

Cons

Ignorance, Low pay, No future, and Telemarketers

Advice to Senior Management

Get out of Omaha, see the world, learn about diversity

Pros

Unlimited overtime, pay ok, incentives

Cons

Terrible turnover, lack of communication about rules and policies

Advice to Senior Management

Needs to communicate more and appreciate employees more

Pros

Good Team work and supportive manager

Cons

Pay scale should be raised.

Advice to Senior Management

Increase the pay as well/

Pros

Some of the people are really great to work with.

Cons

The company has to come together, there is no consistency in promotions, internal transfers, salary offers, bonuses, performance adjustments just to name a few.

Advice to Senior Management

Get involved in grooming your employees for the next level. Dont leave it up to posting, take responsibility and get your team working together.

Pros

Salary pretty good compared to similar positions at other companies.

Cons

Not much room for advancement.

Advice to Senior Management

Management should treat employees more fairly when it comes to promotions--not just let them recommend their buddies for promotions.

Pros

Very collaborative. Worked hard and played hard. Learned a great deal in my discipline. Great boss and team members.

Cons

Senior leadership (EVP and above) was invisible. Paid below market. Under resourced therefore expected to work a lot of hours. Mission and vision are not communicated well.

Advice to Senior Management

Communicate and be visible.

Pros

1. If you like to talk, this is a call center so you'll be doing alot of that.
2. Bonus parameters are very easy to reach(calls, payments, up to two latenesses per month)
3. Not at all labor-intensive
4. Better than being unemployed, I guess.

Cons

1. Management changes rules often without rhyme or reason
2. Bonus parameters are very easy(Why is this bad? If it's very simple then almost eveyone does it: My team had 15 ppl and every month 8-9 bonused which cut into monthly pool of bonus funds so everyone got less)
3. High turnover
4. Management is by and large incompetent and your cubicle neighbor usually knows more than they do.
5. No fault-attendance policy.
6. Favoritism to the degree that supervisors will take gossip as fact and discipline you for it.

Advice to Senior Management

If you(glassdoor reader) look as all the West Corp reviews they're quite consistent. They should 1) Promote more competent managers. 2) Address the turnover, 11 out of 15 rep on my team were there less than 10 months. Your company is like a revolving door and that should raise red flags. Management was quick to use the: "If you don't do X, you get placed on a PIN" for nearly everything...that's infantilizing. Your site managers think they only way to motivate people to hold their jobs over their head. 3) It's unlikely that employees clocking in one minute early is going to ruin this Fortune 1000 company's profit margin.