West Corporation Reviews

Updated September 16, 2014
Updated September 16, 2014
343 Reviews
2.6
343 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
West Corporation CEO and Director Tom Barker
Tom Barker
139 Ratings

Review Highlights

Pros
  • For my position the option to work from home and my general career is great (in 13 reviews)

  • working at west is ok if you needed a very flexible schedule and good benefits (in 17 reviews)


Cons
  • I thought the negative reviews were typical call center complaints (in 15 reviews)

  • Most upper management is lazy and their managers are either blind or just as allowing it (in 15 reviews)

More Highlights

Employee Reviews

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  1.  

    As Customer service associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Huntsville, AL
    Current Employee - Customer Service Representative in Huntsville, AL

    I have been working at West Corporation full-time for more than a year

    Pros

    Help build experience for future position.West has different line group that give you option to choose. Option to transfer from one line to another after 6 months

    Cons

    Management is not organized.The pay is not good:$10.25/Hour.Bonus program are build in such a way that is hard to get.Heath insurance is really bad.

    Advice to ManagementAdvice

    Please review your pay and offer a good insurance to your employees

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    good place to work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at West Corporation

    Pros

    good entry level pay, nice co-workers, paid training

    Cons

    stressful during high call volumes

  3.  

    Good starting point

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources Clerk  in  Youngstown, OH
    Former Employee - Human Resources Clerk in Youngstown, OH

    I worked at West Corporation full-time for more than 3 years

    Pros

    Competitive pay - advancement opportunity

    Cons

    Poor leadership - no evidence of a culture

    Advice to ManagementAdvice

    Internally hire qualified team leaders and not just friends of friends in leadership positions.

    Recommends
    Neutral Outlook
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  5.  

    Good job to start but I wouldn't recommend to make it a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Analyst  in  Omaha, NE
    Current Employee - Software Analyst in Omaha, NE

    I have been working at West Corporation full-time for less than a year

    Pros

    Good starting place because of the learning opportunities. I would recommend this employer for short term.

    Cons

    Pay is not competitive when compared to other companies and benefits are worst in this company like medical or health insurance

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Good Company with Great Technology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager  in  Omaha, NE
    Current Employee - Project Manager in Omaha, NE

    I have been working at West Corporation part-time

    Pros

    Opportunity to work with cutting edge technology.
    Above average 401K match.

    Cons

    Some in management are not qualified to hold those positions and were only promoted due to tenure or friendships with higher ups. High recognition is given to those that work high amounts of overtime which does not lend itself to promoting a healthy work/life balance.

    Advice to ManagementAdvice

    Look to promote the most qualified and avoid promoting based upon tenure alone. Be sure to recognize those who are doing an above average job without working a lot of overtime as those working a lot of overtime have often times created the problems that resulted in the extra hours.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    West Corporation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Associate  in  Omaha, NE
    Former Employee - Customer Care Associate in Omaha, NE

    I worked at West Corporation part-time for more than 10 years

    Pros

    Working from home office
    Your own boss
    Save money on commute, meals and clothes
    Opportunity to use organization talents

    Cons

    It's a virtual world. Not for everyone. People who are able to work independently will thrive in this atmosphere. No supervision.
    Reading scripts verbatim required.

    Advice to ManagementAdvice

    Treat employees as individuals by reaching out occasionally. Don't just send critiques like robots

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    My time with West was pleasant. I was treated fairly and give the opportunity to grow and develop in my career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Employee Relations Coordinator  in  Erie, PA
    Former Employee - Employee Relations Coordinator in Erie, PA

    I worked at West Corporation full-time for more than 10 years

    Pros

    Best group of co-workers I had the pleasure to work with..

    Cons

    Better employee benefit plans should be offered to all employees.

    Advice to ManagementAdvice

    Nothing I can think of.

    Recommends
    Negative Outlook
    Approves of CEO
  9.  

    Employment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Associate  in  Pensacola, FL
    Current Employee - Customer Care Associate in Pensacola, FL

    I have been working at West Corporation part-time for less than a year

    Pros

    Flex hours, good starting pay.

    Cons

    No respect for their employees.

    Advice to ManagementAdvice

    Stand up for your workers or you are next

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Complete chaos in management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Manager  in  Omaha, NE
    Former Employee - Customer Service Manager in Omaha, NE

    I worked at West Corporation full-time for more than a year

    Pros

    The benefits were decent and some of the folks working there were pleasant

    Cons

    It was so screwed up that it was intolerable to work there as a service manager

    Advice to ManagementAdvice

    If we weren't being threatened with termination on a daily basis, it would be a much better place to work. Management promised the moon to AT & T and expected service managers to do more than was humanly possible. A lot of people were working off the clock to try to keep up since overtime was forbidden.

    Doesn't Recommend
    No opinion of CEO
  11.  

    West

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Account Executive  in  Rocky Mount, NC
    Former Employee - Customer Account Executive in Rocky Mount, NC

    I worked at West Corporation full-time for more than a year

    Pros

    Great pay flexible schedule\ paid training

    Cons

    manager sucked.... rumor is he gets paid for each training class. high turnover rate

    Advice to ManagementAdvice

    coaches were awesome upper management was terrible

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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