West Corporation Reviews

Updated October 21, 2014
Updated October 21, 2014
353 Reviews
2.5
353 Reviews
Rating Trends

Recommend to a friend
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West Corporation CEO and Director Tom Barker
Tom Barker
142 Ratings

Review Highlights

Pros
  • For my position the option to work from home and my general career is great (in 13 reviews)

  • Flexible schedule, they really worked with me to find a training class that met my schedule (in 20 reviews)


Cons
  • I thought the negative reviews were typical call center complaints (in 16 reviews)

  • Most upper management is lazy and their managers are either blind or just as allowing it (in 16 reviews)

More Highlights

Employee Reviews

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  1.  

    Not the best for someone looking for a professional atmosphere but great starter for young adults or elders for extra $.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representativeo in Rocky Mount, NC
    Former Employee - Customer Service Representativeo in Rocky Mount, NC

    I worked at West Corporation full-time (more than an year)

    Pros

    Definitely the job if you are looking for the hours to pick up sometime to make extra cash and get involved in learning how to multitask with data.

    Cons

    Coaches do not seem to know anymore than some of the reps. can be frustrating when who suppose to be put in to place to help is unorganized and do not seem to have your best interest at heart to be able to complete task to the fullest. It sucked to have to work one day every weekend, why not some form of rotation.

    Advice to ManagementAdvice

    I think there is enough employees where individuals can have full weekends off every other weekend without having to work every weekend unless posting to be off. Also I think the pay scale for the rocky mount location could be better and should push for a more professional atmosphere but with keeping the atmosphere relaxing.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Need to do more for their employess

    Current Employee - Subject Matter Expert in Universal City, TX
    Current Employee - Subject Matter Expert in Universal City, TX

    I have been working at West Corporation full-time (more than 3 years)

    Pros

    Will work around your schedule, somewhat

    Cons

    Unable to advance to better positions

  3.  

    Management could do better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Tulsa, OK
    Former Employee - Account Manager in Tulsa, OK

    I worked at West Corporation full-time (more than an year)

    Pros

    Good Salary and Benefits. Training was very detailed and well prepared. The Trainer actually did an a great job. Great Attitude. Great Guy.

    Cons

    Working with people who think that they can say anything that they want without worry. Chances to move up if you are of color will not happen at all. Everyone else will get inter-office promoted, not those of color, they won't even be considered.

    Advice to ManagementAdvice

    Allowing Favoritism and not being forward thinking in hiring in Management for people of color for management positions should be something that is focused on and actively pursued.

    No opinion of CEO
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  5.  

    ok

    Former Employee - Customer Service in Universal City, TX
    Former Employee - Customer Service in Universal City, TX

    I worked at West Corporation full-time (less than an year)

    Pros

    open late and flexible hours

    Cons

    not a place to build your career

  6.  

    Customer Care Associate

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Customer Care Associate in Huntsville, AL
    Current Employee - Customer Care Associate in Huntsville, AL

    I have been working at West Corporation full-time (less than an year)

    Pros

    Flexible schedule, they really worked with me to find a training class that met my schedule.

    Cons

    They require you to work weekends.

    Approves of CEO
  7.  

    Did not enjoy working there.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at West Corporation

    Pros

    The pay was decent. There was plenty of opportunity for overtime.

    Cons

    Training did not prepare me for what I experienced once I hit the floor.

    Advice to ManagementAdvice

    Train your employees better.

  8.  

    Its a job, not a career!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Advocate in Rocky Mount, NC
    Current Employee - Customer Service Advocate in Rocky Mount, NC

    I have been working at West Corporation full-time (more than an year)

    Pros

    The pay is good, and the overtime is there. Once you get a hang of things its not hard.

    Cons

    Egos run the place, and it's definitely not a place for a career opportunity.

    Advice to ManagementAdvice

    On the Job Training could be a lot more specific and hands on. Most people feel unprepared after the training and are left to drown once they hit the production floor. It would also help to give advocates their opening and ending scripts prior to taking calls. My final point is this, being told how replaceable you are does nothing for employee moral. When a person doesn't feel value in something they usually don't put in much effort or pride into it.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Going Strong and Staying the Course

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Rio Grande City, TX
    Current Employee - Customer Service Representative in Rio Grande City, TX

    I have been working at West Corporation part-time (more than an year)

    Pros

    Work @ Home
    Superb Coaching/Mentoring
    Pay
    Scheduling Flexibility (Exception: required weekly hours dependent on management)
    Environment diversity
    Self-potential career

    Cons

    There are pros and cons to everything. When you make list of pros and cons, realize that some of those cons are what make many of the pros possible.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    good place to work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at West Corporation

    Pros

    good entry level pay, nice co-workers, paid training

    Cons

    stressful during high call volumes

  11.  

    Good job to start but I wouldn't recommend to make it a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Analyst in Omaha, NE
    Current Employee - Software Analyst in Omaha, NE

    I have been working at West Corporation full-time (less than an year)

    Pros

    Good starting place because of the learning opportunities. I would recommend this employer for short term.

    Cons

    Pay is not competitive when compared to other companies and benefits are worst in this company like medical or health insurance

    Recommends
    Positive Outlook
    No opinion of CEO

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