West Corporation

www.west.com
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West Corporation Reviews

Updated February 26, 2015
Updated February 26, 2015
413 Reviews
2.6
413 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
West Corporation CEO and Director Tom Barker
Tom Barker
164 Ratings

Review Highlights

Pros
  • For my position the option to work from home and my general career is great (in 15 reviews)

  • Flexible schedule, they really worked with me to find a training class that met my schedule (in 25 reviews)


Cons
  • I thought the negative reviews were typical call center complaints (in 17 reviews)

  • Most upper management is lazy and their managers are either blind or just as allowing it (in 16 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good place to work and great job security

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer
    Current Employee - Senior Software Engineer

    I have been working at West Corporation

    Pros

    There is great job security here. To my knowledge there has never been a lay-off. If you are a software developer you will have the opportunity to use your problem-solving skills to build interesting systems related to telephony technologies.

    Cons

    The medical insurance is kind of pricey if you have a family.

    Advice to ManagementAdvice

    West has a bad reputation in Omaha among IT workers as a place to work. Most of this is undeserved. Management should work on finding out what has caused this bad reputation to build and to fix it.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great place to work because of the people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at West Corporation

    Pros

    They promote from within 95% of the time.

    Cons

    Very judgmental senior executive team.

    Recommends
    Negative Outlook
    Disapproves of CEO
  3.  

    Wouldn't want to work there again

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Validation Associate in Sherman, TX
    Former Employee - Validation Associate in Sherman, TX

    I worked at West Corporation

    Pros

    Competitive pay and medical benefits

    Cons

    Unreasonable expectation set fourth by management for Validation Associate to receive any bonus. Only a few really successful Associates that don't like to share their secrets.

    Advice to ManagementAdvice

    Make the bonus amount equal to particular teams of people so that the seasoned employee will be motivated to help newcomers be the best they can be.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5.  

    Up and dowm

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Subject Matter Expert in Omaha, NE
    Current Employee - Subject Matter Expert in Omaha, NE

    I have been working at West Corporation

    Pros

    Work for ESPN linegroup. Watch games relaxed atmosphere

    Cons

    The pay, lack of communication

    Doesn't Recommend
    Negative Outlook
  6.  

    Senior System Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Senior Software Engineer in Omaha, NE
    Current Employee - Senior Software Engineer in Omaha, NE

    I have been working at West Corporation

    Pros

    Great pay
    Work life balance
    Relax environment
    Technically challenging and advanced technology stack

    Cons

    Omaha , not the most exciting place to be

    Advice to ManagementAdvice

    Keep doing what yo re doing

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Horrible experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Pensacola, FL
    Former Employee - Customer Service Representative in Pensacola, FL

    I worked at West Corporation full-time (more than 3 years)

    Pros

    Decent wages for the area.

    Cons

    Employees are treated like dirt. You are continually told that you are replaceable, that you're just a number to the company, and that your statistics are all that matters about you. Also, terrible benefits. No retirement plan, no dental or vision, not even real health insurance but just a discount card.

    Advice to ManagementAdvice

    Treat employees with dignity, and you might not have such a frightening turnover problem.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Not what you sign on for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Agent in Appleton, WI
    Former Employee - Sales Agent in Appleton, WI

    I worked at West Corporation full-time (more than 5 years)

    Pros

    time off pretty abundant after first year
    ability to move to other lines of business decent
    hours are good

    Cons

    Pay, they start people lower and lower every year or try to
    Pay increases are a lie had 2 in 7+ years because of the "economy" but yet execs were getting them and business was "growing"
    Once promoted still no job security, office politics were out of control
    Overtime will get you written up most of the time

    Advice to ManagementAdvice

    be honest, stop telling clients and employees a song and dance

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    The mystery of the "reports" call times ....TOO FAST....NO....NOT FAST ENOUGH..&...Cash $$$$$$ BONUS $$$$$$ lol NOT!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cust Serv Representative/Sales Representative in Universal City, TX
    Former Employee - Cust Serv Representative/Sales Representative in Universal City, TX

    I worked at West Corporation full-time (more than a year)

    Pros

    Its a job! Pay isn't bad.

    Cons

    It seems as though it always comes down to some mystery equation that makes up the numbers to whether or not your getting written up or not! You are also treated like a number. Or like cattle not like you are a human being.
    And they always dangle an incentive that some how is over right before you should get paid bonus ! Or you should have gotten bonus according to rules they have stated but in the end there is some bs loop hole screwing you out of your money!!!

    Doesn't Recommend
    No opinion of CEO
  10.  

    stressful dealing with customers by phone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Niles, OH
    Current Employee - Customer Service Representative in Niles, OH

    I have been working at West Corporation part-time (more than 5 years)

    Pros

    the hours are not to bad.

    Cons

    you deal with a lot of people that are not happy customers.

    Advice to ManagementAdvice

    they should learn what they want us to know

    Recommends
    Negative Outlook
  11.  

    Intense customer service and technical support call center. Focus is almost exclusively on production and performance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AT&T Technical Care Representative in Niles, OH
    Former Employee - AT&T Technical Care Representative in Niles, OH

    I worked at West Corporation

    Pros

    Plenty of hours available. Overtime is plentiful. Decent comraderie among coworkers. Generous starting wage. Solid training program. Tools needed to execute duties are accessible and appropriate. Easy to get hired. Good place to just crank out hours and make money.

    Cons

    Vast majority of incoming calls are from frustrated customers. Must be able to tolerate regular customer hostility. Very difficult to advance. High pressure environment. Constant scrutiny and evaluation from management. Incessant policy and procedure change. Tremendous turnover/burnout rate.

    Advice to ManagementAdvice

    Give recognition to hard working employees. Reward good work with the option to take short breaks after tough calls. Allow agents to focus on quality of interactions rather than quantity of resolved issues.

    Recommends
    Positive Outlook
    No opinion of CEO

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