West Corporation
2.5 of 5 313 reviews
www.west.com Omaha, NE 5000+ Employees

West Corporation Reviews

Updated Jul 9, 2014
All Employees Current Employees Only

2.5 313 reviews

                             

33% Approve of the CEO

West Corporation CEO and Director Tom Barker

Tom Barker

(130 ratings)

35% of employees recommend this company to a friend
313 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "For my position the option to work from home and my general career is great"
    in 13 reviews
  • "working at west is ok if you needed a very flexible schedule and good benefits"
    in 14 reviews
Cons:
  • "I thought the negative reviews were typical call center complaints"
    in 14 reviews
  • "Upper management is only about production and making their numbers"
    in 14 reviews
  • Show more review highlights

Reviews

    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

    1 person found this helpful  

    Tedious

    Customer Care Associate (Former Employee)
    Omaha, NE

    ProsThe people are great. Helpful and fun. Great first time job or someone looking for part time work.

    ConsEverything is so rigid and new and different approaches to problems aren't rewarded or even wanted. often reprimanded for not following the scripts to a T. Management was very self centered, and numbers orientated not really worried about being the most helpful to the customer.

    Advice to Senior ManagementThere's an opportunity to be rave worthy customer care representatives but the scripts should be guidelines and not mandatory. Customers want quick prompt service, not a forced script from a human being. They can get that from a computer prompt.

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Great Starter Job

    Customer Service Representative (Former Employee)
    Beaumont, TX

    ProsFlexible schedule, decent coworkers, relaxed environment. You could easily pick up more hours if needed. A very easy job, nothing too advanced.

    ConsLittle chances to promote. It seemed like you have to know somebody to actually get ahead. Slow days workers are forced to go home. Although the environment was relaxed it did seem like it was micro managed.

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Great people and environment

    Anonymous Employee (Current Employee)
    Omaha, NE

    ProsGreat environment and co-workers. Immediate management is terrific. I have expanded my knowledge quite a bit.

    ConsCorporate management does not look out for their employees. Raises are a rare thing at West. It is very hard to stand out in the company.

    No, I would not recommend this company to a friend

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    it was very strict and very micro managed but i enjoyed my time there

    Anonymous Employee (Current Employee)

    Prosovertime, spectrum, training, incentives, flexibilty

    Consmanagement, half hour lunch, time off, parking, advancement

    Advice to Senior Managementbenefits

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    1 person found this helpful  

    OK JOB

    Anonymous Employee (Former Employee)

    ProsFlexible Schedule and Decent Pay

    ConsUnprofessional Management and showed favoritism

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    1 person found this helpful  

    Pit Stop

    Anonymous Employee (Current Employee)
    Niles, OH

    ProsFlexible schedule & dress code. The job itself can present a challenge as the rules change frequently but that just keeps you on your toes, which is a good thing.

    Conspromotions within depends on who likes you. it has nothing to do with your ability to do the job or even your willingness to learn. the incompetent and the lazy run this show. it's appalling.

    Advice to Senior Managementstop hiring warm bodies. give this business an element of sophistication -put a little more care into who works for you by making the hiring process a little more stringent. Oh, and b-t-w, these folks aren't just legs you stand on whilst you make your millions; they're people with families & responsibilities; show some respect.

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Network Engineer Design Team

    Network Engineer (Current Employee)
    Omaha, NE

    ProsGreat place to work. All cool technologies and devices at one place.

    ConsHighly Corporate environment in network.

    Advice to Senior ManagementStop micro managing everything

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    If its flexibility you seek this is a good place to be.

    Bilingual Customer Care Representative (Current Employee)
    Rio Grande City, TX

    ProsDetailed Reading materials/OJT for servicing available.

    Cons1/2 hour increment slots vary depending on servicing needs.

    Advice to Senior ManagementThanks for your consideration in these turbulent economic times.

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    It was okay, great for college students

    Customer Service Representative (Former Employee)
    Pensacola, FL

    ProsOvertime
    Work-Life Balance
    Good Hours
    Flexible Hours
    Good Training

    ConsPay was not that great
    Bonuses depends on customers behalf and it could not be your fault
    High Turnover
    No room for growth

    Advice to Senior ManagementI really don't have any advice for management; compensation could be better

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Good solid company

    Customer Service Representative (Current Employee)
    Omaha, NE

    Prosthere are several managers that will help you reach your goals as best they can

    Consthere is not much compensation for doing good

    Advice to Senior Managementsalary suitable for employees that don't revolve your door would keep more of your valued employees working for you.

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at West Corporation reviews and ratings — including employee satisfaction and approval rating for West Corporation CEO Tom Barker. All 313 reviews posted anonymously by West Corporation employees.