West Corporation Reviews

Updated July 23, 2015
472 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
2.7
Rating Trends
Recommend to a friend
Approve of CEO
West Corporation CEO and Director Tom Barker
Tom Barker
182 Ratings

Pros
  • For my position the option to work from home and my general career is great (in 15 reviews)

  • Flexible schedule when working at home (in 25 reviews)

Cons
  • NOTE: NONE were in an actual call center (in 17 reviews)

  • Upper management always felt out of touch with the department, which is relatively small compared to others (in 16 reviews)

More Pros and Cons

472 Employee Reviews

Sort: Popular Rating Date
  1. Programmer Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Programmer Analyst in La Vista, NE
    Current Employee - Programmer Analyst in La Vista, NE

    I have been working at West Corporation full-time (More than a year)

    Pros

    Job is always changing. In less than 2 years I have taken on 6 different job roles including the programmer analyst job. It is great for showing off your experiences to the next company you work for.

    Cons

    You never know when you will be working or for how long. Work is based on business need. The longer that you are there the more the business needs you.


  2. Great Option

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at West Corporation

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent opportunity to be able to balance life and work.

    Cons

    They are unfeeling and unhelpful about major health threats.


  3. ok company, shifting directions, not great benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at West Corporation full-time

    Pros

    Pretty standard office positions - coworkers and supervisor were friendly, and the company is somewhat shifting in their mission from telco to healthcare which is interesting.

    Cons

    Benefits are below average, with less than a week of vacation hours until you've worked at least a year, and about half of the federal holidays are work days. Health benefits are also withheld from the employee for the first 2-3 months of employment, retirement benefits are not that great (50% matching of 401K contribution after 1 year of employment), and you get no paid sick leave, even as a full-time employee.

    Advice to Management

    Have benefits policies more in line with the average, rather then being below-average, to retain quality employees.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Security/ Custodial

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Security/Custodian in Spokane Valley, Spokane, WA
    Former Employee - Security/Custodian in Spokane Valley, Spokane, WA

    I worked at West Corporation (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    ok place to work for.

    Cons

    I have no comments on this subject.


  6. Stable

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Omaha, NE
    Former Employee - Anonymous Employee in Omaha, NE

    I worked at West Corporation (More than 8 years)

    Recommends
    Recommends

    Pros

    Promotes from within based on results

    Cons

    Health insurance benefits not great


  7. Trainer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Trainer in Omaha, NE
    Former Employee - Trainer in Omaha, NE

    I worked at West Corporation full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great people to work with. Team atmosphere.

    Cons

    Management changed frequently. Some managers were to controlling, didn't trust their employees. Poor communication from executive leadership. Seldom saw leaders walking around and talking with employees.

    Advice to Management

    Get to know your employees. If you hire them, trust they have the skills to do the job. Provide more growth opportunities.


  8. Terrible

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Custom in Beaumont, TX
    Former Employee - Custom in Beaumont, TX

    I worked at West Corporation full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Full time hours, $9.00, no dress code

    Cons

    Hard to get benefits, hard to use time off, no space to work, a/c never worked

    Advice to Management

    Stop hiring so many people at once! We were so overstaffed that there was nowhere for any agents to sit then the supervisor would yell at us for not being on the phone. He also played "favorites" and that's not professional at all.


  9. Employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employee Relations Training Coordinator
    Current Employee - Employee Relations Training Coordinator

    I have been working at West Corporation part-time (More than 8 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    at home agent, work 30 min shifts

    Cons

    min hours per work required


  10. Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at West Corporation

    Positive Outlook
    Positive Outlook

    Pros

    Good working conditions, atmosphere and attitudes with help all the time.

    Cons

    Need to meet minimum requirements to get paid any extra commission.


  11. okay place to be working

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bound Call Center Representative in New Braunfels, TX
    Current Employee - Bound Call Center Representative in New Braunfels, TX

    I have been working at West Corporation (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Iong hours/ shifts overlap something awful

    Cons

    Long hours/ shifts overlap something awful

    Advice to Management

    Long hours / help more on floor



Showing 472 of 480 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.