West Corporation Reviews

Updated August 26, 2014
Updated August 26, 2014
345 Reviews

2.5
345 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
West Corporation CEO and Director Tom Barker
Tom Barker
144 Ratings

Review Highlights

Pros
  • For my position the option to work from home and my general career is great (in 13 reviews)

  • working at west is ok if you needed a very flexible schedule and good benefits (in 17 reviews)


Cons
  • I thought the negative reviews were typical call center complaints (in 15 reviews)

  • Most upper management is lazy and their managers are either blind or just as allowing it (in 15 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Decent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Enterprise Risk Analyst  in  Omaha, NE
    Former Employee - Enterprise Risk Analyst in Omaha, NE

    I worked at West Corporation full-time for more than 3 years

    Pros

    Good work-life balance and opportunities for advancement; benefits are satisfactory. Recent changes in upper management, since moving back to a publicly traded company, have helped the company move forward and become profitable.

    Cons

    Training can be hard to come by, depending upon the department you work in.

    Advice to ManagementAdvice

    Offer affordable (or free) training opportunities, to keep employee turnover under control.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Working at West has been a very rewarding experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Huntsville, AL
    Current Employee - Customer Service Representative in Huntsville, AL

    I have been working at West Corporation full-time for more than 3 years

    Pros

    Friendly atmosphere; staff is very helpful.

    Cons

    Calls can be challenging, but the reward of helping the callers is worth it.

    Advice to ManagementAdvice

    Make sure the systems work seamlessly.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    EIT is a joke.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at West Corporation

    Pros

    Trying to think of one pro and draw a blank.

    Cons

    Enterprise IT (EIT) including Mgmt is clueless. The only thing I saw the EIT group excel in is talking about people they didn't like. Good ole boys all going down with the ship.

    Advice to ManagementAdvice

    Outsource EIT

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    No accountability

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative  in  Spokane, WA
    Former Employee - Technical Support Representative in Spokane, WA

    I worked at West Corporation full-time for more than a year

    Pros

    Flexible schedule, pay was a bit better that mcdonalds, and co workers were nice and offered what little help they could

    Cons

    Management sucked, little to know advancement opportunity, they forgot to pay me several times, as in forgot my entire paycheck, they kept firing my supervisor, I had 5 different ones in my yeah there, didnt pay very well and werent willing to invest in theor employees, anf the insurance was terrible.

    Advice to ManagementAdvice

    Fire all who dont pass a competency exam, and maybe give everyone a raise so that they don't have such a high turnover rate.

    Disapproves of CEO
  6.  

    Job duties, work atmosphere, and coworkers are great but lower management is lacking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SME  in  Omaha, NE
    Current Employee - SME in Omaha, NE

    I have been working at West Corporation full-time for more than 5 years

    Pros

    Great starting pay
    Schedule flexibility
    Great work atmosphere
    Hire within
    Fair with expectations
    Coworkers are wonderful
    Easy Job

    Cons

    Management does not do anything about Supervisors mistreating agents
    Medical benefits are not that good (but at least they are offered) Dental and Vision is good.
    Supervisors have favorites whom get promoted over better candidates

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    A hire and fire factory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Omaha, NE
    Former Employee - Customer Service Representative in Omaha, NE

    I worked at West Corporation full-time for less than a year

    Pros

    They paid their employees on a regular basis.

    Cons

    Managers are incompetent and the indicators the company used to measure customer satisfaction had high reliability and almost no validity (I'm a trained Sociologist - I know). You don't measure customer satisfaction by how fast a call center person can get the caller off the line and on to the next caller. That breeds fast transfer times on the "hard calls" and irate callers who have difficult issues to resolve.

    Advice to ManagementAdvice

    If you want customer satisfaction, you measure it properly. You might want to listen to a TRAINED employee with a background in creating indicators that properly measure what they are supposed to measure rather than letting that person go and continuing your charade. By the way, the company that I answered calls for at West no longer exists - I'm still working (elsewhere, of course).

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Customer service rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Reno, NV
    Former Employee - Customer Service Representative in Reno, NV

    I worked at West Corporation part-time for less than a year

    Pros

    Learning new skills and meet people

    Cons

    I need more hours. Bad management

    Advice to ManagementAdvice

    Teach better

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Call agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at West Corporation

    Pros

    Dollar sale comission is only plus

    Cons

    Everything horrible place to work overall

    Advice to ManagementAdvice

    Get better support team

  10.  

    it could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Beaumont, TX
    Current Employee - Customer Service Representative in Beaumont, TX

    I have been working at West Corporation part-time for less than a year

    Pros

    a paycheck every two weeks

    Cons

    customer service representatives need more money and benefits.

    Advice to ManagementAdvice

    give more money to your customer service representatives and maybe you all will have workers at west that will be more dedicated to their job

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Decent Pay, poor job security

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at West Corporation

    Pros

    Set hours, clean facilities and holidays off

    Cons

    No job security, laid off people without a care in the world

    Advice to ManagementAdvice

    Try not to commit fraud, it upsets your clients

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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