West Corporation Reviews

Updated September 16, 2014
Updated September 16, 2014
343 Reviews
2.6
343 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
West Corporation CEO and Director Tom Barker
Tom Barker
139 Ratings

Review Highlights

Pros
  • For my position the option to work from home and my general career is great (in 13 reviews)

  • working at west is ok if you needed a very flexible schedule and good benefits (in 17 reviews)


Cons
  • I thought the negative reviews were typical call center complaints (in 15 reviews)

  • Most upper management is lazy and their managers are either blind or just as allowing it (in 15 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Nowhere to Really Go...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Spokane, WA
    Current Employee - Anonymous Employee in Spokane, WA

    I have been working at West Corporation full-time for more than 8 years

    Pros

    Fairly flexible schedules and accomodating for people with children.

    Cons

    No room for advancement
    Tenure and loyalty means nothing here. I have seen very lazy people advance due to the management liking them. You must be a "yes" person to advance. Has a High School mentality.

    Advice to ManagementAdvice

    This is supposed to be a professional business, yet the mangement conducts themselves like they are in high school. Very immature and base their advancement decisions on if they like the person's personality or the way they dress, not on someone taking initiative, showing loyalty to the company, and being responsible. The management is not truthful and never takes responsibilty, they would rather put the blame off on someone else, so they are not the bad guy.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Good solid company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Omaha, NE
    Current Employee - Customer Service Representative in Omaha, NE

    I have been working at West Corporation full-time for more than 5 years

    Pros

    there are several managers that will help you reach your goals as best they can

    Cons

    there is not much compensation for doing good

    Advice to ManagementAdvice

    salary suitable for employees that don't revolve your door would keep more of your valued employees working for you.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    If its flexibility you seek this is a good place to be.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bilingual Customer Care Representative  in  Rio Grande City, TX
    Current Employee - Bilingual Customer Care Representative in Rio Grande City, TX

    I have been working at West Corporation part-time for more than a year

    Pros

    Detailed Reading materials/OJT for servicing available.

    Cons

    1/2 hour increment slots vary depending on servicing needs.

    Advice to ManagementAdvice

    Thanks for your consideration in these turbulent economic times.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    It was okay, great for college students

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Pensacola, FL
    Former Employee - Customer Service Representative in Pensacola, FL

    I worked at West Corporation full-time for less than a year

    Pros

    Overtime
    Work-Life Balance
    Good Hours
    Flexible Hours
    Good Training

    Cons

    Pay was not that great
    Bonuses depends on customers behalf and it could not be your fault
    High Turnover
    No room for growth

    Advice to ManagementAdvice

    I really don't have any advice for management; compensation could be better

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    A place for a "JOB"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director
    Current Employee - Director

    I have been working at West Corporation full-time

    Pros

    Steady but slow growth
    Benefits are OK but not outstanding

    Cons

    It is full of "good ol' boy" organizations
    Much of the Senior staff has overstayed their value

    Advice to ManagementAdvice

    Those that have already made their millions should go away.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Unprofessional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at West Corporation part-time for more than 3 years

    Pros

    the co- workers are friendly and schedule flexible if you are in school or disable

    Cons

    The pay is too low no room for advancement

    Advice to ManagementAdvice

    appreciate your employees

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Decent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Enterprise Risk Analyst  in  Omaha, NE
    Former Employee - Enterprise Risk Analyst in Omaha, NE

    I worked at West Corporation full-time for more than 3 years

    Pros

    Good work-life balance and opportunities for advancement; benefits are satisfactory. Recent changes in upper management, since moving back to a publicly traded company, have helped the company move forward and become profitable.

    Cons

    Training can be hard to come by, depending upon the department you work in.

    Advice to ManagementAdvice

    Offer affordable (or free) training opportunities, to keep employee turnover under control.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Hell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Production Team Leader  in  Reno, NV
    Former Employee - Production Team Leader in Reno, NV

    I worked at West Corporation full-time for more than 3 years

    Pros

    Coworkers were great. The IT staff was always there and willing to help

    Cons

    Company values there is NONE

    Doesn't Recommend
    No opinion of CEO
  10.  

    EIT is a joke.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at West Corporation

    Pros

    Trying to think of one pro and draw a blank.

    Cons

    Enterprise IT (EIT) including Mgmt is clueless. The only thing I saw the EIT group excel in is talking about people they didn't like. Good ole boys all going down with the ship.

    Advice to ManagementAdvice

    Outsource EIT

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Hit and Miss

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reports Specialist
    Former Employee - Reports Specialist

    I worked at West Corporation full-time for more than 8 years

    Pros

    I met a lot of good people here. I will miss them greatly and only hope they get to move up or find better opportunities outside the company.

    Cons

    I am honestly shocked that company is still standing. Top down needs a major restructure. Most upper management is lazy and their managers are either blind or just as allowing it. There isn't really any move up opportunities. The bad managers only hire the butt smoochers into roles continuing the bad management trend.

    Advice to ManagementAdvice

    Hire Undercover Boss and fix your house!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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