West Marine Reviews

Updated July 22, 2015
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2.9
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Recommend to a friend
Approve of CEO
West Marine President & CEO Matthew Hyde
Matthew Hyde
52 Ratings

Pros
  • As everyone else has said employee discount (in 16 reviews)

  • What started as a lark, part time to pay for my boating habit (great associate discount) became a career (in 8 reviews)

Cons
  • While the discount is great it's not really good enough to offset the low pay (in 7 reviews)

  • unless you are in a superstore it's impossible to work full time, in smaller stores you are often working all alone (not good) (in 4 reviews)

More Pros and Cons

128 Employee Reviews

Sort: Popular Rating Date
  1. Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at West Marine

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Peers are responsible and very knowledgeable

    Cons

    Employee compensation could be more.


  2. Great place to work as long as it's not in IT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Watsonville, CA
    Former Employee - Anonymous Employee in Watsonville, CA

    I worked at West Marine full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great work environment (except for IT), great company functions, quality of work life balance surveys are actually done

    Cons

    All of these are IT specific - The organization has no concept of how to resource plan, musical CIOs (three in the past 18 months), people leading don't listen to the people that work for them, system maintenance is not optional, backup validation is essential.

    Advice to Management

    Appreciate and listen to the people that work for you. They're not dumb. Resource planning is important in keeping your team from working 60+ hours per week (average) over the course of a year.


  3. Can be awesome but be careful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Everything
    Current Employee - Everything

    I have been working at West Marine (Less than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Decent benefits, great associate discount, if you have a good team then work is fun until you stop drinking the kool-aid.

    Cons

    Salaries for management are ridiculous since they changed the pay structure. Now instead of your salary being based on the cost of living in your area it is based on the average rate of pay in your area. So if you live/work in a tourist town with bartenders, wait staff and others that depend on tip money...you are screwed. Corporate worries about crazy things that don't add to your sales and you aren't a team player if you speak your peace.

    Advice to Management

    Stop worrying about chats and thinking that we have control over our customers when they walk out the door. Pay us what we are worth instead of undercutting us at every turn.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Cares for it's employee's, but can't keep up

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager

    I have been working at West Marine part-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    generous employee discount and access to deep discount employee purchases direct from vendors, flexible schedules, easy to work around. Company cares for the well being of associates.

    Cons

    Always new issues from an IT standpoint that brings issues to the store, limited assistance from home office, poor benefits, low pay.

    Advice to Management

    Care more about associates being knowledgeable and less about capturing customer data


  6. Retail Sales Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Specialist in Sausalito, CA
    Current Employee - Retail Sales Specialist in Sausalito, CA

    I have been working at West Marine (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Collegial work environment. Good company support for functional areas

    Cons

    Pay does not match qualifications

    Advice to Management

    Listen more closely to bottom-up input


  7. not a great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lift Operator in Rock Hill, SC
    Former Employee - Lift Operator in Rock Hill, SC

    I worked at West Marine (More than 3 years)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    pay there was decent at best

    Cons

    company is too focused on making money not on retaining good employees

    Advice to Management

    treat the people that work there like they are actually important


  8. Great place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Grand Rapids, MI
    Current Employee - Assistant Manager in Grand Rapids, MI

    I have been working at West Marine full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Happy fun customers who are buying for their Hobbes, sport or fun.

    Cons

    Once in a while a customer bullies the staff. They are intolerant, impatient or unwilling to hear, wait or figure things out and take it out on employees.

    Advice to Management

    Create a corporate wide bullying policy for America to apply towards poor customer behavior. We as a society don't allow it with our children or public in general.


  9. Do not work for corporate West Marine

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Compliance Officer in Watsonville, CA
    Current Employee - Store Compliance Officer in Watsonville, CA

    I have been working at West Marine full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    There is a common bond with fellow sufferers at West Marine.

    Cons

    Most of the staff are overwhelmed with work. Trying to get the IT departments attention is difficult by no fault of their own. While the IT staff appear capable of handling the needs of the company, there is enough work for 2 or 3 times more staff. Due to their workload we can't get what we need from the IT department. It wouldn't surprise my department if the IT staff walked out again. If you work in IT stay away. If you like average pay with great people, apply as needed.

    Advice to Management

    Listen to your employees. Realize it's not your employees fault the IT staff can't provide what your department needs.


  10. West Marine Review

    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at West Marine

    Pros

    Close to home; Good pay; Friendly people

    Cons

    Long working hours; lots of travel


  11. Helpful (3)

    No respect, no work-life balance, no investment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wife of A Frazzled Employee
    Current Employee - Wife of A Frazzled Employee

    I have been working at West Marine

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They carry nice products? Beyond that, nothing.

    Cons

    The bottom line is the only line with this company.Upper management talks a great game, then turns around and continues bad business practice as usual. They ask for SME opinions, then ignore everything they are told. They demand ridiculous amounts of after hours work, to fix outdated systems they refuse to upgrade, with no compensation and little gratitude.

    Advice to Management

    Stop lying to and treating your employees like serfs! Your business practice of chewing up and spitting out employees is unethical and infuriating. Promote an investment in your business systems and the people who keep your lights on!



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