West Marine Reviews

Updated October 12, 2014
Updated October 12, 2014
85 Reviews
3.0
85 Reviews
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Recommend to a friend
Approve of CEO
West Marine President & CEO Matthew Hyde
Matthew Hyde
32 Ratings

Review Highlights

Pros
  • The best reason to work here is the short commute if you live in Santa Cruz, and the Employee discount (in 16 reviews)

  • Really none associate discount about the same as shopping around online (in 8 reviews)


Cons
  • Expect low pay, low hours, no benefits and high expectations (in 7 reviews)

  • It is as though they do everything to keep many from achieving a full time status (in 4 reviews)

More Highlights

Employee Reviews

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  1.  

    It was very long hrs and easy wk stand up all day

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Picker/Packer/Quality in Rock Hill, SC
    Former Employee - Picker/Packer/Quality in Rock Hill, SC

    I worked at West Marine full-time (less than an year)

    Pros

    The best reason to work here was that we had Fridayand the weekend off

    Cons

    The challenges was that we had to wk from 3am until done that's means we didnt get out I wk until 10-11 clock at night that's was a challenge

    Advice to ManagementAdvice

    The advice I shares with upper management was how we can do our job and not be so stressful and get the product out in a timely manner

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Doesn't get IT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Watsonville, CA
    Current Employee - Anonymous Employee in Watsonville, CA

    I have been working at West Marine full-time (more than an year)

    Pros

    There are good people working at West Marine. Socially enjoyable, and culturally positive. Benefits are not bad. Reverse commute or short commute or most employees.

    Cons

    Antiquated IT infrastructure, poor IT management practices, lip-service to work/life balance. Location is not great, pay is below industry standard. No promotion prospects.

    Advice to ManagementAdvice

    Management doesn't know how to do IT; what is important, what is not, and why. IT is always in fire-fighting mode and how to get on track and up to industry standards.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    OK if you are into boating.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Aquatunist in Miami, FL
    Former Employee - Aquatunist in Miami, FL

    I worked at West Marine full-time (more than an year)

    Pros

    Great employee discounts on most merchandise, Generous Paid Time Off plan.On line training available offers good information on products and marine equipment. Best place to work IF you own a boat and do NOT need a real job to support a family. Also better than having no job. Pay is slightly above minimum wage.

    Cons

    If you are not an avid boater there is nothing that makes this a preferred employer unless you live a block away from the store or depend on Metro rail for transportation. Crazy work schedule required in businesses that open 12 hour 7 days a week. No human comfort for employees during brakes. Fridge, microwave and coffee maker provided but you may need to eat lunch standing up. Possible to get promoted to "Key Holder" or team leader which there is referred to "Assistant Manager", just need to ask. Many managers know more about bait than leading people.

    Advice to ManagementAdvice

    Do not bother.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    The company emphasizes customer service and product knowledge. Great products and value to customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Falmouth, MA
    Current Employee - Sales Associate in Falmouth, MA

    I have been working at West Marine part-time (more than 5 years)

    Pros

    Fun place to work, especially if you are into boating or fishing. Great training available on products.

    Decent discounts on merchandise

    Cons

    Seasonal employment only, low pay. In the five years I have worked there, pay increases almost nil.

    Advice to ManagementAdvice

    Skeleton crews in the off season mean little to no hours for part time employees. This also results in over burdened managers with inadequate staffing at times. If the company values it's employees, even a small increase in payroll during off season would make a big difference work/life balance. Also, because product knowledge needed for this business is so extensive, keeping a trained staff would be better for the customers instead of a revolving door situation seasonally.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    To many changes in upper Mgmt.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor
    Former Employee - Supervisor

    I worked at West Marine full-time (more than 3 years)

    Pros

    Good benefits and had good work hours.

    Cons

    It was a seasonal business that had hourly associates in a panic for their hours out of boating season. No training on products that are marketed.

    Advice to ManagementAdvice

    Demand and offer better training from and for your Operations Mgrs. Then there is a better chance that knowledge will filter down in the ranks..

    Neutral Outlook
    No opinion of CEO
  7.  

    Decent company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at West Marine

    Pros

    Fun job environment and good co workers

    Cons

    Perpetually understaffed and pay structure weak for what you need to know to be a good associate

    Advice to ManagementAdvice

    Review the business model and consider adding payroll. You maybe surprised that in increase in payroll will be offset by a decrease in shrinkage !

    Recommends
    Negative Outlook
    No opinion of CEO
  8.  

    West Marine has it's best days behind them.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at West Marine part-time (more than 8 years)

    Pros

    Good discounts on products. Good benefits if you can get them. Usually only management get benefits.

    Cons

    West Marine used to be a different company to work for. In the last few years, the company has taken a sharp downward turn. They are consumed with profit to the detriment to all employees. Sales plummet while they count nickles from their cost cutting measures. The biggest change has been in the disposable workforce. Expect low pay, low hours, no benefits and high expectations.

    Advice to ManagementAdvice

    The "YES" man network of managers is killing your business. There is definitely a good old boy network in the management structure. Stop keeping and promoting bad managers at all levels. Your prices are too high and your store stock levels are terrible. Product quality is lacking. No one wants West Marine knock-offs of name brand products.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Unappreciative managers and upper staff.Ok place to work but not for long term more like a prison.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Port Supply in Jacksonville, NC
    Former Employee - Port Supply in Jacksonville, NC

    I worked at West Marine full-time (more than an year)

    Pros

    Good discount. Decent hours decent benefits and enjoying working with boats and boat parts

    Cons

    Overworking their employees for an embarrassing pay grade.benefits sounds good at first but once enrolled they hit you with restrictions and problems actually using the health benefits. No promotion structure in port supply.store associates are promoted and given raises while port supply hub assistants do all the same work as the manager but none of the perks such as raises our even being told you are doing a good job.most people worked with don't have children and there for don't understand the needs of a working mom or dad and their desire to support their families.

    Advice to ManagementAdvice

    Tell your employees when they are doing a good job don't just hit them with what they did wrong.promote appropriately with in organization and show appreciation when deserved.Be more understanding about family issues.stop being so greedy and only focused on filling the CEO's pocket.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Neutral Feelings

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Watsonville, CA
    Current Employee - Anonymous Employee in Watsonville, CA

    I have been working at West Marine full-time (more than 8 years)

    Pros

    Great people working in the trenches. Fairly friendly environment. Location is pretty good, too.

    Cons

    Not sure management really appreciates the people working for them. We want growth but don't seem willing to jump high enough to get there.

    Advice to ManagementAdvice

    N/A

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Legacy policy, and Legacy management practices make this a 1 stop shop for facepalmism....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Engineer in Watsonville, CA
    Former Employee - Systems Engineer in Watsonville, CA

    I worked at West Marine full-time (more than an year)

    Pros

    The best reason to work here is the short commute if you live in Santa Cruz, and the Employee discount.

    Cons

    Legacy hardware with no real roadmap on replacement 13 year old+ (Director of Infrastructure lacks vision or the ability to retain talent). Environment in a constant state of disarray. Management micromanages engineers. Revolving door of talented engineering staff over the past 3 years should be proof enough of the lack of intelligence in IT management.

    Advice to ManagementAdvice

    Replace IT management (Infrastructure) with competent intelligent people. Create sustainable policy and process that is in line with at 2014 (even 2005 would be a step up!). Develop employees internally and actually invest some time / money in them. When listening to employees speak. Actually hear what they have to say, not just "NOTING" their words. Try to look at things from the boots on the ground perspective, in addition to the "30000 foot above the tarmac perspective".

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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