West at Home
2.8 of 5 99 reviews
www.westathome.com Omaha, NE

West at Home Reviews

Updated Apr 6, 2014

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2.8 99 reviews

                             

40% Approve of the CEO

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Tom Barker

(10 ratings)

56% of employees recommend this company to a friend
99 Employee Reviews
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Review Highlights

Pros:
  • "I really do enjoy the flexible hours"
    in 6 reviews
  • "If you need to pick up hours own your own time"
    in 3 reviews
Cons:
  • "15 cents per talk minute if you don't get get a straight hour of talk you get a minimum wage adjustment"
    in 10 reviews
  • "There are no benefits and advancement to different project unless a current project had ended"
    in 9 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
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  • Senior Management
         
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  • Approves of CEO

 

nice for first at home jobs

Customer Service Representative (Current Employee)
Lithonia, GA

I have been working at West at Home as a contractor for less than a year

Prospic k your own hours, paid training, get help improving and with problems easily

Conshard to get 40 hrs, system may mess up and it can take a while to start after applying

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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legit work at home job

Anonymous Employee (Current Employee)

I have been working at West at Home part-time for less than a year

Proswork at home, legit, flexible, easy to read scripts...your paycheck depends on how many hours you work...so its totally up to you how much you want to earn on your paycheck...

Consgetting hours is the luck of the draw...you have to stock the computer to sign up for hours. Sometimes you may get lucky and they post hours for the week so you can go ahead and schedule for the week but mostly its signing up in 30 minute increments for that particular day. no room for growth...pay isn't good.

Advice to Senior ManagementMore training on products

Yes, I would recommend this company to a friend

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It was great, except for the technical difficulties

Sales/Customer Support (Former Employee)
Roanoke, AL

I worked at West at Home part-time for less than a year

ProsFlexible hours, you could pick up the hours, but if you needed time off for technical difficulties and such, you had to put them up for someone else to pick up.

ConsIt got to where I had many more troubles in technical stuff than I had realized, so I had to depart.

Advice to Senior ManagementHave some sense to upgrade facilities and servers, beef up capacity, recommend cable internet over TelCo DSL. Recruit very technically saavy users of computers and have experience in customer service and sales.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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enjoy the flexible hours

Customer Service Representative (Current Employee)

I have been working at West at Home part-time for more than a year

Prosi enjoy picking my own hours, work is interesting, i think the support is good from coaches etc.

Conspay is below other work at home companies , no benefits

Advice to Senior Managementnothing really

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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reliable

Customer Service Representative (Current Employee)
Atlanta, GA

I have been working at West at Home part-time for more than 5 years

Prosworked here for over 6 years, good work at home stability

Constraining could be more hands on

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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I enjoyed working at West at Home.

Sales (Former Employee)
Orlando, FL

I worked at West at Home part-time for more than a year

ProsI enjoyed this work as it was a work from home job. I was able to pick the hours that I wanted to work. Hours were available around the clock. I was able to earn additional income with job.

ConsHours were capped at so it could only be a part time job. Sometimes the work was monotonous.

Yes, I would recommend this company to a friend

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I love it and really enjoy having a split schedule. I am able to get a lot accomplished in a day.

Anonymous Employee (Current Employee)

I have been working at West at Home full-time for more than 3 years

ProsIt's great to work from home. I really do enjoy the flexible hours.

ConsManagement doesn't show that they appreciate some of their employees.

Yes, I would recommend this company to a friend

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A roller coaster ride to be sure. It is either feast or famine with the work load here.

Customer Service (Current Employee)

I have been working at West at Home as a contractor for more than 8 years

ProsAble to work at home, generally good job, met some really nice people. Don't rely on it for your only income, use as a fairly stable source of extra money.

ConsThey lose lines and you are displaced until such time as they feel they can put you on something else.

Advice to Senior ManagementBe more open with everyone. Let us know what's up, we are all adults.

Yes, I would recommend this company to a friend

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Helped make ends meet

Customer Service Representative (Former Employee)
Atlanta, GA

I worked at West at Home part-time for more than 3 years

ProsThe flexibility of making your own schedule and being able to work from home was really nice. Having taxes taken out of my income and getting a W-2 at the end of the year instead of a 1099 was great. It is a great way to make additional income if you are already financially secure.

ConsWhen I first started with West you could remove and pick up hours easily. Eventually you weren't able to remove hours but had to post hours for shift pick-ups by others. It was so hard to get someone to pick up hours. There was no way to get tie off for vacations, life events or emergencies. I was not able to speak with anyone in the human resources department if I had an issue that needed addressing. There are no benefits and advancement to different project unless a current project had ended.

Advice to Senior ManagementI find that management rarely listens to the advise or grievances of employees.

No, I would not recommend this company to a friend

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A real money maker when I needed it!

Customer Service Representative (Current Employee)

I have been working at West at Home part-time for more than 5 years

ProsAllowed me to maintain old and new work skills; Allowed me to Work from Home when I needed to be there on a full time basis for my family and still contribute money to the family.

ConsLack of growth and new clients with company; the lack of steady hours sometimes which could lead to a lack of steady income for someone who depends on it

Advice to Senior ManagementTry to obtain a variety of new clients, not just sales clients, and Make sure to put your long time agents at the top of the todem pole :)

Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at West at Home reviews and ratings — including employee satisfaction and approval rating for West at Home CEO Tom Barker. All 99 reviews posted anonymously by West at Home employees.