West at Home

  www.westathome.com
  www.westathome.com

West at Home Reviews

Updated November 25, 2014
Updated November 25, 2014
126 Reviews
2.6
126 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Tom Barker
18 Ratings

Review Highlights

Pros
  • I really do enjoy the flexible hours (in 11 reviews)

  • Very flexible schedule that you choose yourself (in 7 reviews)


Cons
  • the pay is by talk time and/or the agent's state minimum wage (in 13 reviews)

  • There are no benefits at all, such as PTO (in 10 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Great company but not many hours!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Home Based Agent in Stafford, VA
    Current Employee - Home Based Agent in Stafford, VA

    I have been working at West at Home part-time (less than an year)

    Pros

    I love working for this company. Great flexibility and support.

    Cons

    Not many hours 10 or less a week during the low call volume times.

    Advice to ManagementAdvice

    Stop hiring so many people and keep the employees you already have.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    West At Home is a very good company however the pay is low and hours can be difficult to get.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative-Sales in Phoenix, AZ
    Former Employee - Customer Care Representative-Sales in Phoenix, AZ

    I worked at West at Home part-time (more than 3 years)

    Pros

    Work at Home. No commute necessary.

    Cons

    The pay is very low and you have to spend more time trying to get hours than actually working.

    Advice to ManagementAdvice

    You should have scheduled roll-out times for shifts. Also, go back to being contract agents and offer commissions. Then agents could have the potential to earn a decent living. The way it is now, even working full time you cannot make a living at this job.

    Doesn't Recommend
    No opinion of CEO
  3.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Hampton, VA
    Former Employee - Customer Service Representative in Hampton, VA

    I worked at West at Home part-time (more than an year)

    Pros

    work at home, set your own hours so if you are a night owl or using this as a second job you won't have to worry about schedule, good pay

    Cons

    when you first start if you are not used to the system you may have some trouble. lack of opportunity to move up in the company

    Advice to ManagementAdvice

    n/a

    Recommends
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Great work at home job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Omaha, NE
    Former Employee - Customer Service Representative in Omaha, NE

    I worked at West at Home part-time (more than 3 years)

    Pros

    working from home office, choose your own hours which , good training, friendly management, and the option to cross train on additional contracts.

    Cons

    Pay is minimum wage, during off-peak seasons on some lines there are a lack of hours. Spent lots of time off the clock stalking the schedule to grab hours.

    Advice to ManagementAdvice

    Perhaps regular reviews and pay raises to increase employee loyalty.

    Recommends
    Positive Outlook
  6.  

    It's been a while, but pay was fair; training was terrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Independent Contractor
    Former Employee - Independent Contractor

    I worked at West at Home as a contractor (more than an year)

    Pros

    This was my first 'online job' about 7 years ago and may have improved since then. Pay was about what you'd make for minimum wage on a part time basis. It had a good scheduling system, with plenty of access to block in hours you wanted to work without having to bid against others too much for the time slot.

    Cons

    No real way to advance, or at least there didn't used to be. When this company went from hiring independent contractors to full time employees my paperwork got lost and nothing I could do put me back in the pool for being rehired and I suddenly found myself without a job. I can only hope that's improved since then.

    Advice to ManagementAdvice

    Treat the employees as human beings, not as an ID #.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Working the DR line was fun and flexible as a 2nd job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Respnse Representative in Dallas, TX
    Current Employee - Direct Respnse Representative in Dallas, TX

    I have been working at West at Home part-time (more than an year)

    Pros

    A great place to work from home. 24/7 flexible hours of the DR line. hoping to get again back on this line and work my minimum so I can

    Cons

    Stalking for hours was a bit time consuming, so you have to factor all of that into time worked.

    Advice to ManagementAdvice

    hourly base is minimum wage, would like to see a more competitive hourly wage.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Good Beginning but Dissapointing End

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Home Based Agent in Stafford, VA
    Former Employee - Home Based Agent in Stafford, VA

    I worked at West at Home part-time (more than an year)

    Pros

    Flexible schedule, work from home and no commute.

    Cons

    Being forced to take time off because you couldn't pick up hours to work a shift. The selection of 1 hour available per day at certain times. Stalking for hours every few hours to make a schedule because there is no real schedule posted at a certain time of day. This is too time consuming then ending up with less than 10 hours per week most of the time or less. Frustrating to try to count on a check but the company is consistently hiring new agents to work. I often wonder how others are getting so many hours each week. I've been consistantly working for the HALO program a full year. Do not apply if this is to be your main source of income. When it's popping with hours that's ok but down time / slow time will come. Be prepared to not know when the company will be closed or have no hours available at all. No one will tell you when the slow period is approaching so you can prepare yourself financially to find something else to do. That was most disappointing to me. The slow period comes to a dead hault & there is no one to ask about this.

    Advice to ManagementAdvice

    Consider a more organized approach to putting out a schedule for employees to have an opportunity to work. Consider letting agents know that a slow period is coming up, i.e., right after Christmas week all through the month of January. Have a schedule system that is consistent such as post them for example at 2pm daily or every Friday for the next week like it was when I started a year ago.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    not that great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Atlanta, GA
    Former Employee - Customer Service Representative in Atlanta, GA

    I worked at West at Home full-time (more than an year)

    Pros

    well you could work at home, you can pick hours, when there any available, the training was good on one project, horrible on the other i worked

    Cons

    minimum wage, the second project i worked was like a kindergarten, people jumping you for everything, threatening to fire or take away hrs, the first project was very good. but be careful which line you choose

    Advice to ManagementAdvice

    pay decent wages, treat employees as people

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    It's an easy company to work for, but they do not offer a lot of hours.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at West at Home

    Pros

    You are able to choose your own schedule and work from home which means no commute to work.

    Cons

    Not enough hours. Minimum wage pay.

  11.  

    Easy going, fantastic opportunity.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at West at Home part-time (less than an year)

    Pros

    Work from home, in your own office at your own pace. Take calls no cold calling. You get paid during training period

    Cons

    I didnt find and cons as to working for wrst at home. It was very explainitory and thought through. The training was very easy.

    Advice to ManagementAdvice

    Keep up the good work.

    Recommends
    Positive Outlook
    Approves of CEO

Work at West at Home? Share Your Experiences

West at Home

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.