West at Home

www.westathome.com

West at Home Reviews

Updated January 13, 2015
Updated January 13, 2015
135 Reviews
2.9
135 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Tom Barker
18 Ratings

Review Highlights

Pros
  • I really do enjoy the flexible hours (in 11 reviews)

  • Very flexible schedule that you choose yourself (in 7 reviews)


Cons
  • the pay is by talk time and/or the agent's state minimum wage (in 13 reviews)

  • There are no benefits at all, such as PTO (in 10 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    I Don't Recommend Working At West

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Response
    Current Employee - Direct Response

    I have been working at West at Home part-time (less than an year)

    Pros

    The only thing I can think of that's positive in a flexible schedule.

    Cons

    I have had nothing but problems since I've been working at West. First off, they said they had competitive wages but unless you're talking your entire shift, it's minimum wage. Second, trying to train is like pulling teeth. Every day I've had something go wrong & I've had to email support which wastes time. There's only so much time for training too. Not enough, in my opinion. To get mine done in time, I had to speed read everything just to finish, not actually learning, & then go back on my own free time without pay to actually take in what I'm supposed to be doing. It's ridiculous. Thirdly, it was hard for me to come up with money for a background check, a land line phone, & a headset. Lastly, it took months to go from the application process to working on my own.

    Advice to ManagementAdvice

    It's clear they don't care about their employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Working Hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Virtual Customer Service Representative in Huntsville, AL
    Former Employee - Virtual Customer Service Representative in Huntsville, AL

    I worked at West at Home part-time (less than an year)

    Pros

    Company has very flexible hours that you can get to choose to work around your schedule and fairly easy employment process.

    Cons

    They do not provide enough hours for you to sustain your employment there. They announce via email when work becomes available but as soon as you go to log in to add your hours to work they are gone. You basically have to be glued to your computer or become a vulture looking out for hours to work so that you can sustainable income and keep your job. They tell you how many hours you need to work a month to stay employed. That's not a way to live your life always searching for work and picking up the scrapping hours just to make a living.

    Advice to ManagementAdvice

    Need to have a better system for issuing work hours to stop the very high turnover of employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    It was okay, this company needs more organization.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representativwe in Omaha, NE
    Current Employee - Sales Representativwe in Omaha, NE

    I have been working at West at Home part-time (more than an year)

    Pros

    Good work at home company, it is legit.

    Cons

    You have to fight for hours because are skim. I was constantly watching the schedule for openings.

    Recommends
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Nice

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cus Service Representative in Columbia, MO
    Current Employee - Cus Service Representative in Columbia, MO

    I have been working at West at Home part-time (less than an year)

    Pros

    paid training, fun projects to work on, easy job,

    Cons

    not a lot of money

    Advice to ManagementAdvice

    more hours

    Recommends
    Neutral Outlook
  6.  

    Working with this company has been a very satisfied experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AGT in Omaha, NE
    Current Employee - AGT in Omaha, NE

    I have been working at West at Home part-time (more than 3 years)

    Pros

    I have the opportunity to work from home. Pals are great and the hours when they are available are to my convenience.

    Cons

    There are weeks when there are not enough hours.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Great if money isn't the reason your work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Home Agent in Omaha, NE
    Former Employee - Home Agent in Omaha, NE

    I worked at West at Home (more than an year)

    Pros

    at home position, nice customers and nice hours sometimes

    Cons

    substandard training (but you are paid), rude pals consistently and pins for stuff you have no control over. yuck.

    Advice to ManagementAdvice

    train your supervisor staff about internal customers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    TRAINING --- SECRETS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CCP in Dallas, TX
    Current Employee - CCP in Dallas, TX

    I have been working at West at Home part-time (less than an year)

    Pros

    If your are looking for a job working from home and you do not want to succeed this job is for you!!
    The Training is horrible and is done by a PAL --PALS ARE NOT COACHES, Pals are just ccps. When you ask questions like who is the account manager you will never receive an answer. Working on the Health Ins. FSA program I will never sign up for this particular insurance. Not with lack of training that was required. The Pal was a terrible trainer and I am sure under paid for the training. She was nice, etc., but certainly was NOT organized and some days she was 30-45 mins late to show up. No organizational skills whatsoever and no pc experience with the applications. This is sad what West at home is doing to there PALs.

    Cons

    you do get paid for training and by the way they do not tell the truth about hours. So if your looking for a very part time job this is the job for you!!! Don't worry they don't care

    Advice to ManagementAdvice

    work on your at home virtual applications --work on better training. You wont ever expand in the work at home industry with your setups.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Home Based Agent
    Former Employee - Home Based Agent

    I worked at West at Home (less than an year)

    Pros

    Its supposed to be less spending on gas, lunch, etc

    Cons

    Hardly ever any work, the training modules dont prepare you.

    Doesn't Recommend
    Neutral Outlook
  10. 2 people found this helpful  

    Very disappointing experience

    • Work/Life Balance
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at West at Home part-time

    Pros

    Training seemed thorough and trainers were very friendly and helpful and seemed to know all the answers.

    Cons

    Management seemingly had no communication and training had nothing to do with the work we did even though when completing training I felconfident and positive that I had the tools to work.

    Advice to ManagementAdvice

    I guess you can't tell someone to care.
    I had to quit because I started having trouble with my computer and I was having to take so much time without getting paid to get logged in. I respectfully quit and thanked them and found out later that they had reported my ending of employment as being terminated. Felt like I was a number since it seemed no one communicated my issues to maybe resolve them and giving a bad mark in the end.

    Doesn't Recommend
  11. 3 people found this helpful  

    Great company but not many hours!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Home Based Agent in Stafford, VA
    Current Employee - Home Based Agent in Stafford, VA

    I have been working at West at Home part-time (less than an year)

    Pros

    I love working for this company. Great flexibility and support.

    Cons

    Not many hours 10 or less a week during the low call volume times.

    Advice to ManagementAdvice

    Stop hiring so many people and keep the employees you already have.

    Recommends
    Neutral Outlook
    No opinion of CEO

Work at West at Home? Share Your Experiences

West at Home

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.