Pros

the flight benefits are good, my fellow co workers are goodand they have a nice new campus to visit

Cons

no communication, call centre management awful and they are bullies, poor communication skills and people hide behind "our culture" ALL THE TIME!!

Advice to Senior Management

I've worked here for a year and if it wasn't for the flight benefits I would have been long gone. They have said in the past that they have never done layoffs. No they don't, they build files on you and for any reason ( and I mean MINOR) they will terminate your employment. They do this so they don't look bad, and there is really no where an employee can go. There PACT (non unionized organization) is NOT biased. As kind as they are they still need there jobs too so no one will really go to bat for you. There are no second chances at Westjet. If you make mistakes your gone. They are business and they want to make money, they need to cut cost so they need to cut employees. Your co worker is there one minute on the phones with you and the next they are being escorted out the doors. This is the Westjet no one sees. Don't be fooled by "our culture". It's call centre management bullies and intimidates. They are really just another big organization.