WestJet Reviews

Updated April 16, 2015
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Employee Reviews

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  1. Sorry I left

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Station Manager
    Former Employee - Station Manager

    I worked at WestJet full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great senior management. Great stock program and profit share.

    Cons

    Winter operations. They leave the remote bases to handle this pretty much on their own. Had to struggle for support.

    Advice to Management

    Keep it going!

  2. Plenty of opportunity to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Architect in Calgary, AB (Canada)
    Former Employee - Business Architect in Calgary, AB (Canada)

    I worked at WestJet

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    As with any organisation, WestJet has gone from a startup to an entrepreneurship to a bureaucracy, with typical growing pains. Amongst this, the company provides ample opportunity to grow within the organisation. I personally went from a front line position to an internal senior consulting position within ten years.

    Their mantra is to take your job seriously, but NOT yourself. Something we could all learn from.

    The company culture is very welcoming, warm, highly motivated, encouraging and fun.

    The head office is a beautiful campus with lots of light, great facility.

    Flight benefits are a huge boon if you can take advantage of them.

    Cons

    Can be chaotic, and you will sometimes be pushed to your limits - learning to say no diplomatically is required.

    As with any organisation, your experience will depend greatly on your immediate leadership. Ensuring the company and role are a good fit for you, is just as important as ensuring you are for them.

    The head office is located at the Calgary airport, but has no access to the airport due to the new runway. There is a employee bus that runs regularly to the airport however.

    Profit share has been a little stingy of late, and no longer is a real incentive. The profit share parties are a lot of fun though.

    Advice to Management

    Keep it up, watch out for the silos and empire building within the organisation.

  3. Mixed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Analyst in Calgary, AB (Canada)
    Former Employee - Senior Analyst in Calgary, AB (Canada)

    I worked at WestJet full-time (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Cheap flights, some great people, great reputation in the industry

    All of this has changed drastically over the years as the company grows

    Cons

    Very political in the office; salaries are very low in the market (especially compared to oil companies); profit share spread too thin now

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  5. Helpful (2)

    The Magical World of WestJet

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Coordinator in Calgary, AB (Canada)
    Former Employee - Marketing Coordinator in Calgary, AB (Canada)

    I worked at WestJet full-time (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    If your employee ID is 4 digits or less you would have been lucky to work here. It was at a time when the culture was the true identity of the company. Today you'd be lucky if anyone remembers your name, gives you a hug or cares about your WestJet future, as it's "every owner for themselves".

    Cons

    Slogan of company should be: WE ONLY CARE ABOUT MAKING MONEY
    Travel benefits are no longer benefits, it's more like winning a lottery for a seat
    Do yourself a huge favour and take the pay increase anywhere else before you accept the decrease that comes with any job at WestJet.

    Advice to Management

    The only thing managed at WestJet is EGO. The true heros are the front-line people who deserve ALL the credit but sadly only receive minimum wages and increasing expectations to do more.

  6. Helpful (1)

    Great Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - TAC Agent in Calgary, AB (Canada)
    Former Employee - TAC Agent in Calgary, AB (Canada)

    I worked at WestJet part-time (More than 5 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Awesome people
    fun work environment
    Outside during summer
    Physical job makes you stronger and feel good
    Having the Flight benefits is amazing and your parents will love you too
    Whatever it costs you always do the Stock options i saved so much money that i would have otherwise wasted
    everyone has a team mentality so it makes the hard times easier. you would think that when it starts snow and flights are hours late and every pan in the book has gone out the window that everyone would hate each other but some how magically it puts everyone in a good mood and they just put their heads down and crush through the work.

    Cons

    Cold during the winter
    Management system could use some serious work
    the training at the beginning is two weeks which is really only enough to teach you how not to get killed most the actual learning is done on the job
    the HR department is pretty much useless, they are simply former TAC crew who got a promotion. this inevitably leads to an HR department who has no idea how to talk to employees. I'm pretty sure that is literally the opposite of what HR is supposed to be like.

    Advice to Management

    Wipe the board and hire people who are actually qualified not just "put in their years"
    Management has a habit of not really thinking about how the rest of the employees will react to a new manager. You have to remember this is not a normal work environment, these people who word down here are not the soft office type. they are loud and opinionated, you need to have someone who will command respect from them not simply ask them to do something.

    There is a serious lack of communication when new procedures are implemented (think of the cone positions) most of the time if you provided the proper information and the reasons why things were happening most of the employees would be totally fine with the decision but when it is perceived to have no good reason, of course no one will like it.

  7. Helpful (1)

    Micro Managed in call centre

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Centre Full Time Sales Agent in Calgary, AB (Canada)
    Former Employee - Call Centre Full Time Sales Agent in Calgary, AB (Canada)

    I worked at WestJet part-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Growing company with great shares

    Cons

    Very intense. Certainly not a relax atmospher

  8. Great Employer, lives their values

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Calgary, AB (Canada)
    Former Employee - Customer Service Agent in Calgary, AB (Canada)

    I worked at WestJet full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Enjoyed helping people and being empowered by the company to make decisions that allowed me to do my job to the best of my ability.

    Cons

    Pay is not the best, however the perks like profit share and rewarding work environment make up for it.

    Advice to Management

    Don't lose the culture that makes the company great as you grow.

  9. It might not be the golden days, but it's still pretty good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Calgary, AB (Canada)
    Current Employee - Anonymous Employee in Calgary, AB (Canada)

    I have been working at WestJet full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Twice yearly profit share, top notch employee share purchase plan and employee engagement and culture is still strong. Exciting changes are happening in this fast growing company.

    Cons

    The base compensation is lower than similar jobs in industries but profit share and the share purchase plan can help bring that up. Many changes are currently happening that are affecting some employees negatively (new crew bases for example).

  10. Helpful (1)

    Don't live up to their reputation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant in Calgary, AB (Canada)
    Current Employee - Flight Attendant in Calgary, AB (Canada)

    I have been working at WestJet full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Flight benefits are great if you can afford to travel on a low wage. Work life balance is manageable.

    Cons

    Sub par health/dental benefits, if you want something decent, it'll come out of your paycheck.
    Although the profit share is a nice thing to have it's still not enough to make a decent living (unless you've been there for 10 years +).
    The employee share purchase plan is a good idea (they match 100% of 20% of your base salary), it's mostly used as a RRSP since WestJet don't provide their employees with one.
    WestJet never got rid of their bad apples and it's showing. New talented people leave the company or are dissatisfied and the crazies stay. The workforce is also aging.
    They constantly use the culture to make people work more for less and if you hurt yourself outside of work you can kiss your pay goodbye. The whole "we take care of our people" (one of their values) is a myth.

    Advice to Management

    Clean up the house and go back to a more honest and hands on approach with front line employees.

  11. Great company...........needs work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at WestJet

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Flight benefits,reputation,salary and benefits and the people

    Cons

    not well organized
    too much work to do in too little time

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