WestJet Reviews

Updated March 24, 2015
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Employee Reviews

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  1. Mixed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Analyst in Calgary, AB (Canada)
    Former Employee - Senior Analyst in Calgary, AB (Canada)

    I worked at WestJet full-time (more than 3 years)

    Pros

    Cheap flights, some great people, great reputation in the industry

    All of this has changed drastically over the years as the company grows

    Cons

    Very political in the office; salaries are very low in the market (especially compared to oil companies); profit share spread too thin now

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 2 people found this helpful

    The Magical World of WestJet

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Coordinator in Calgary, AB (Canada)
    Former Employee - Marketing Coordinator in Calgary, AB (Canada)

    I worked at WestJet full-time (more than 3 years)

    Pros

    If your employee ID is 4 digits or less you would have been lucky to work here. It was at a time when the culture was the true identity of the company. Today you'd be lucky if anyone remembers your name, gives you a hug or cares about your WestJet future, as it's "every owner for themselves".

    Cons

    Slogan of company should be: WE ONLY CARE ABOUT MAKING MONEY
    Travel benefits are no longer benefits, it's more like winning a lottery for a seat
    Do yourself a huge favour and take the pay increase anywhere else before you accept the decrease that comes with any job at WestJet.

    Advice to ManagementAdvice

    The only thing managed at WestJet is EGO. The true heros are the front-line people who deserve ALL the credit but sadly only receive minimum wages and increasing expectations to do more.

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 1 person found this helpful

    Great Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - TAC Agent in Calgary, AB (Canada)
    Former Employee - TAC Agent in Calgary, AB (Canada)

    I worked at WestJet part-time (more than 5 years)

    Pros

    Awesome people
    fun work environment
    Outside during summer
    Physical job makes you stronger and feel good
    Having the Flight benefits is amazing and your parents will love you too
    Whatever it costs you always do the Stock options i saved so much money that i would have otherwise wasted
    everyone has a team mentality so it makes the hard times easier. you would think that when it starts snow and flights are hours late and every pan in the book has gone out the window that everyone would hate each other but some how magically it puts everyone in a good mood and they just put their heads down and crush through the work.

    Cons

    Cold during the winter
    Management system could use some serious work
    the training at the beginning is two weeks which is really only enough to teach you how not to get killed most the actual learning is done on the job
    the HR department is pretty much useless, they are simply former TAC crew who got a promotion. this inevitably leads to an HR department who has no idea how to talk to employees. I'm pretty sure that is literally the opposite of what HR is supposed to be like.

    Advice to ManagementAdvice

    Wipe the board and hire people who are actually qualified not just "put in their years"
    Management has a habit of not really thinking about how the rest of the employees will react to a new manager. You have to remember this is not a normal work environment, these people who word down here are not the soft office type. they are loud and opinionated, you need to have someone who will command respect from them not simply ask them to do something.

    There is a serious lack of communication when new procedures are implemented (think of the cone positions) most of the time if you provided the proper information and the reasons why things were happening most of the employees would be totally fine with the decision but when it is perceived to have no good reason, of course no one will like it.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 1 person found this helpful

    Micro Managed in call centre

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Centre Full Time Sales Agent in Calgary, AB (Canada)
    Former Employee - Call Centre Full Time Sales Agent in Calgary, AB (Canada)

    I worked at WestJet part-time (more than 5 years)

    Pros

    Growing company with great shares

    Cons

    Very intense. Certainly not a relax atmospher

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. Great Employer, lives their values

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Calgary, AB (Canada)
    Former Employee - Customer Service Agent in Calgary, AB (Canada)

    I worked at WestJet full-time (more than 3 years)

    Pros

    Enjoyed helping people and being empowered by the company to make decisions that allowed me to do my job to the best of my ability.

    Cons

    Pay is not the best, however the perks like profit share and rewarding work environment make up for it.

    Advice to ManagementAdvice

    Don't lose the culture that makes the company great as you grow.

    Recommends
    Positive Outlook
    Approves of CEO
  7. It might not be the golden days, but it's still pretty good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Calgary, AB (Canada)
    Current Employee - Anonymous Employee in Calgary, AB (Canada)

    I have been working at WestJet full-time (more than 5 years)

    Pros

    Twice yearly profit share, top notch employee share purchase plan and employee engagement and culture is still strong. Exciting changes are happening in this fast growing company.

    Cons

    The base compensation is lower than similar jobs in industries but profit share and the share purchase plan can help bring that up. Many changes are currently happening that are affecting some employees negatively (new crew bases for example).

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful

    Don't live up to their reputation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant in Calgary, AB (Canada)
    Current Employee - Flight Attendant in Calgary, AB (Canada)

    I have been working at WestJet full-time (more than a year)

    Pros

    Flight benefits are great if you can afford to travel on a low wage. Work life balance is manageable.

    Cons

    Sub par health/dental benefits, if you want something decent, it'll come out of your paycheck.
    Although the profit share is a nice thing to have it's still not enough to make a decent living (unless you've been there for 10 years +).
    The employee share purchase plan is a good idea (they match 100% of 20% of your base salary), it's mostly used as a RRSP since WestJet don't provide their employees with one.
    WestJet never got rid of their bad apples and it's showing. New talented people leave the company or are dissatisfied and the crazies stay. The workforce is also aging.
    They constantly use the culture to make people work more for less and if you hurt yourself outside of work you can kiss your pay goodbye. The whole "we take care of our people" (one of their values) is a myth.

    Advice to ManagementAdvice

    Clean up the house and go back to a more honest and hands on approach with front line employees.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  9. Great company...........needs work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at WestJet

    Pros

    Flight benefits,reputation,salary and benefits and the people

    Cons

    not well organized
    too much work to do in too little time

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 2 people found this helpful

    Was Good, but don't believe the hype

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - TAC Crew Chief in Calgary, AB (Canada)
    Former Employee - TAC Crew Chief in Calgary, AB (Canada)

    I worked at WestJet full-time (more than 10 years)

    Pros

    The people, Westjet knows how to hire good people.
    The employee share program is absolutely worth it once you can afford it.
    The flight benefits are good.

    Cons

    Middle management is absolutely useless, and a joke at best
    Promotion is poorly handled and is nearly always the young and beautiful for any position over more qualified candidates.
    Constantly understaffed and culture is used to guilt employees into picking up the slack
    The work life balance is skewed in their favour. Westjet first, life comes second.
    WestJet has no idea what to do with an employee who is happy with their position.
    Senior employees are seen as liabilities not assets.

    Advice to ManagementAdvice

    Keep treating airports and employees like chaff and you will get the union you fear..

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. Just another job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Analyst in Calgary, AB (Canada)
    Former Employee - Technical Analyst in Calgary, AB (Canada)

    I worked at WestJet full-time (more than 8 years)

    Pros

    flight benefits and stock options

    Cons

    unrealistic expectations, poor project planning, lack of direction and leadership. You are forced into roles that you do not have the skills for.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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