Westec InterActive Security

www.westecnow.com
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Westec InterActive Security Reviews

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2.3
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Gerald Vento
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4 Employee Reviews

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  1. A great place to work, so long as you are detail oriented and ok with longer hours

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Atlanta, GA
    Former Employee - Project Manager in Atlanta, GA

    I worked at Westec InterActive Security full-time (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Nice folks to work with, easy job

    Cons

    Sales support can be overwhelming if you don't manage expectations, even if you are in a position that is not related to sales.


  2. This was the worst company I have ever worked for in all of my working days.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Help Desk in Coppell, TX
    Current Employee - Help Desk in Coppell, TX

    I have been working at Westec InterActive Security

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    The company was very lenient in letting employees take off for family emergencies, which is extremely rare in corporate America.

    Cons

    The supervisors were unqualified (they lacked experience and competency). Being the face for poor customer service and getting cursed out by clients who had 45 minute wait times was no fun. Of course this was all due to the company being poor fiscal managers, which resulted in roughly eight people handling technical issues. In addition to being under-staffed, they had extremely poor pay considering the work load. HR will not verify employment or return the calls of employers seeking to verify their former employees work history. Small company scandal and drama.

    Advice to Management

    I have not worked there in years; based on the open lines of communications with current miserable employees, it is accurate to say nothing has changed. You could reduce your turnover rate by appointing qualified supervisors, increasing pay, or by expanding your help desk staff. Without help desk the company will tank, act like you appreciate them.


  3. Good idea...really poor execution.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management in Coppell, TX
    Former Employee - Management in Coppell, TX

    I worked at Westec InterActive Security

    Doesn't Recommend
    Doesn't Recommend

    Pros

    The people in the front lines that are fighting the good fight have good esprit de corp...and they are all looking for other jobs. There was a time when the company would provide incentives...but the constant beating the employees take from dissatisfied customers overshadows any crumbs now tossed to them.

    Cons

    The business plan and products are poorly conceived. The sale performance is abismal. Wages were cut by 5% for staff making less than $100K on 1/1/09. No more 401K contributions. Management has their head in the sand. Marketing plans and concepts are not shared with employees. As of this review (1/5/09), the website still has 2 high level VP's that were sacked on 12/1/08!! No attention to detail at all. Products are unstable and in need of constant repair. The model recycles used equipment that is not properly bench tested causing repeat trips to sites to repair the same things over and over. Profit margins cannot exist given the waste, waste, waste.

    Advice to Management

    The current model will not work. The products are too unstable. Get rid of the sophmoric micro mangement and learn to READ your databases.


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  5. Cracks are showing in the foundation, and getting bigger!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Westec InterActive Security

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    The company tries to be flexible on the work and home life balance part. If an employee needs a little flexibility, generally Westec will work with you. The concept of the service they provide is a good one.

    Cons

    Where to start? As noted in another review, all employees lost 5% of their pay and a matching 401K contribution when the economy went bad. To date, none of those have ever been fully or even partially restored. Yet the employees are told how well the company is doing, how Westec is the only company making a profit in the sector, and we should all be proud of that. Customer service is numbers driven, not results driven. It is not uncommon for cases to be closed without being properly resolved just to keep the numbers down. The financial software is burdensome and bills are slow to get paid, while customers get late and inaccurate invoices. The overall morale seems low these days. Long time employees complain about not seeing a pay raise in years. Even though management says the door is always open, there is no transparency about changes or company direction. Changes sometimes take place with no notice or reasons, and employees just find out about it after the fact. There is no formal job review process in place, unless you get coached or written up, nor is there even any sort of an organization chart. Managers won't go the extra mile to back up their employees. Customers can demand just about anything from Westec and Westec will bend over backwards to meet those demands regardless of what it means to the company or the employees.

    Advice to Management

    Maybe if we got some of our sacrifices back that we gave up a few years ago, plus a bit more transparency from the upper management, the morale might increase.



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