Western Federal Credit Union Reviews

Updated August 15, 2015
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2.3
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John A Bammarito
7 Ratings

23 Employee Reviews

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  1. Not worth the hassle

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Western Federal Credit Union full-time

    Pros

    Nice Pension, Good Salary, Excellent Benefits

    Cons

    Growing Too Fast. Communication Gaps, Manual Processing leads to mistakes.Low Morale

    Advice to Management

    Need more staff.


  2. Great place to work..in theory.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Service Representative
    Former Employee - Member Service Representative
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Western Federal Credit Union full-time (Less than a year)

    Pros

    The training is really great, some of the people are great(many of which no longer work there but we keep in touch), they offer some good products, and the benefits are pretty great.

    Cons

    As with many financial institutions the turnover is nonstop. The back office is short staffed, leading to long response times, things not being handled properly, and poor member service. When something goes wrong or doesn't make any sense, coworkers would just say "that's the Western way." Branches do not have consistency. Some branches are polished and others are far too laid back and unprofessional. (Rap in the lobby and girls wearing Jordan's) Managers that are too lenient with staff, and go against policy(on many occasions) both with members and employees. Depending on your location it can be hard to move up, because there are few positions in each branch, some do not have tellers and MSRs, only one or the other. To move up from an MSR will take 3 years, this is policy. Most people leave because of the pay and better opportunities. Incentive pay is probably close to the lowest in the industry.

    Advice to Management

    Make sure all of your branches are on the same page. Small things like branches not donating to wear jeans when they should, not caring if you are browsing the internet all day, constantly coming in late/taking many breaks/long lunches, it really isn't a surprise that some branches don't even come close to their goals. Managers not taking things like this seriously makes your employees not take it seriously either, which is disappointing because other branches seem like an entirely different institution. It is difficult for someone who wants to work hard to take it seriously when their peers and superiors do not. Also, there should be levels to each position(Teller I,II&III, MSR I&II,etc) people need to feel like they are growing to be happy professionally and want to stay.


  3. Helpful (1)

    lots of changes needed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager
    Current Employee - Branch Manager
    Doesn't Recommend
    Neutral Outlook

    I have been working at Western Federal Credit Union full-time (More than a year)

    Pros

    growing company with potential in the future large variety of loan products offered low fees for members offer free checking accounts

    Cons

    huge disconnect between upper management and branch level branch goals are outrageous pressure is intense support is minimal each role in the branch is multipurpose so it feels very hectic and unproductive

    Advice to Management

    provide more branch support have goals fit the ACTUAL potential in the area listen to staff concerns TRUST your people value your employees pay better


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  5. Helpful (1)

    Not for everyone

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Western Federal Credit Union (Less than a year)

    Pros

    Good benefits, relatively nice people who try to live up to the mission of the company.

    Cons

    The fast-paced training leaves much to be desired. A lot of details are left out of the processes before you are faced with real-time on the job decision-making in front of members and other departments. Also, a lot of employees appeared over-extended and expected to know things that they were not trained on. Company is run too lean for amount of growth.

    Advice to Management

    Take more time to develop employees according to their learning style and experience, not just by "the book".


  6. Helpful (2)

    mangement

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at Western Federal Credit Union full-time

    Pros

    pay is about average but benefits are great

    Cons

    They are a company growing to big to fast. They talk about work life balance however management expected to work 6 days a week. They run a lean staff and expect you to be a manager, teller, and banker. Upper management no clue what is going on in the retail branches. NO structure at all.


  7. Helpful (2)

    Commercial bank disguised as credit union

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Employee in Los Angeles, CA
    Former Employee - Branch Employee in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Western Federal Credit Union full-time (Less than a year)

    Pros

    The pay was pretty decent so was the initial training (for branch employees) Also, the company offers 100% tuition reimbursement.

    Cons

    There are several cons to working at Western. Primarily, you are micro- managed to death. Conference calls every day, your regional manager expects you to write down and report every interaction you have with a member. It's basically like working at a bank instead of a credit union. It's a sales environment but, you're told that you're offering "sales through service". Also, there is no work life balance, you're expected to be at work 10+ hours a day & work Saturdays with no day off.

    Advice to Management

    Focus on employee retention.


  8. Helpful (2)

    review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Western Federal Credit Union full-time

    Pros

    Growing company ,cannot develop

    Cons

    They do not promote


  9. Great place to learn and grow!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor
    Former Employee - Supervisor
    Recommends
    Positive Outlook

    I worked at Western Federal Credit Union (More than 5 years)

    Pros

    100% Education Reimbursement. Able to pilot new projects and learn hands on.

    Cons

    Fast paced, not for everyone. Great place for self-starters.


  10. Helpful (4)

    Not Everything that Glitters is Gold

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Torrance, CA
    Former Employee - Anonymous Employee in Torrance, CA
    Negative Outlook
    No opinion of CEO

    Pros

    Nice offices. Up to date computer technology, hardware, and software. Very nice and hard working office staff. I didn't personally experience micromanaging.

    Cons

    Disorganized. Deadlines are not met. The staffs in some units are over-burdened with more responsibilities than are reasonable forcing overtime on weekends and creating a subdued though strained working environment. Management "seem" nice but too often have "gossip" sessions, dispelling the appearance of a professional working environment.

    Advice to Management

    Stop the politics and favoritism. Spend a lot less time gossiping about employees. Try to create a sincere professional working environment. Review the work that is completed rather than waiting 2 to 3 months to peruse over a part of what has was sent to you weeks earlier. Meet deadlines. There is a relationship between efficiency, quality of the work being produced, and achieving goals. In the department I worked in, the managers seemed oblivious to this. Become cognoscente of the responsibilities being performed by staff. And cut down on the long drawn out unnecessary reports. IT can provide a lot of what you need rather than burdening employees who are already overworked with the task of itemizing every single one of their responsibilities. Staff is clearly overloaded. There is a clear disconnect which keeps some managers and supervisors in a perpetual fog. Most of all, stop the unnecessary manipulations to extract information from employees. Just ask employees what it is that you need.


  11. Helpful (2)

    Not Everything That Glitters is Gold

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Torrance, CA
    Former Employee - Anonymous Employee in Torrance, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Management "seemed" nice. There was no micromanaging. Updated Software. Updated technologies. Great looking offices. The place is very clean. Nice workstations.

    Cons

    No follow through (in the department I was assigned to). Though everyone smiles and is very polite, the managers I was assigned to spent a lot of time each day whispering about employees. Goals are unmet. They talk the walk. Politics and favoritism are king. Employees have too many responsibilities and there's an unusual obsession with having employees complete a myriad of reports.

    Advice to Management

    Become acquainted with all of the responsibilities each of your employees has been appointed. You might actually learn that many employees are overloaded which would explain why the credit union demands employees work overtime- including working on Sundays! How about setting goals, monitoring progress and once employees complete a project, how about reviewing it and preparing it for finalization? In the department the manager and her two supervisors spent an inordinate amount of time gossiping each day about staff. Its evident they have no concept about projecting professionalism.



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