Western Governors University

www.wgu.edu
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Western Governors University Reviews

Updated March 4, 2015
Updated March 4, 2015
142 Reviews
3.2
142 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Western Governors University President Robert Mendenhall
Robert Mendenhall
87 Ratings

Review Highlights

Pros
  • WOrk from home allows the cost avvoidance of fuel and business dress (in 60 reviews)

  • Flexible hours and opportunities to work from home (in 9 reviews)


Cons
  • Low pay for people with Masters degrees (in 12 reviews)

  • Upper management needs training but does not seem interested in professional and leadership development (in 10 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Love wgu

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Western Governors University

    Pros

    The work environment is always positive and the people are great. There is always opportunity for growth and development.

    Cons

    Wish the pay was higher nut it is a non profit university...

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Evaluator at Western Governors University

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Evaluator
    Current Employee - Evaluator

    I have been working at Western Governors University

    Pros

    Flexibility, raise every year, positive culture, teamwork, lots of feedback on performance, incredible and really affordable benefits

    Cons

    There is no knowledge of or information about how salaries or raises are determined.

    Advice to ManagementAdvice

    Keep up good work.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Anonymous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Western Governors University full-time (more than 5 years)

    Pros

    Great organization and great job; something you can be proud of and feel accomplished at the end of the day.

    Cons

    Salary is 20-30% below national average, leadership has limited experience and stumbles at times, growing pains.

    Advice to ManagementAdvice

    Establish professional development programs for ALL positions; there is a feeling that there is little opportunity for advancement.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Great Flexibility

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Student Mentor in Salt Lake City, UT
    Current Employee - Student Mentor in Salt Lake City, UT

    I have been working at Western Governors University

    Pros

    Create own hours, work from home, rewarding

    Cons

    Low salary, Managers are overloaded and under trained, some course mentors work harder and longer hours and are more helpful to students than others.

    Advice to ManagementAdvice

    Create training that is universal and consistent.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Interview

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Student Mentor - Faculty
    Current Employee - Student Mentor - Faculty

    I have been working at Western Governors University

    Pros

    Great place to work
    Work from home
    Great supervisors
    Great students

    Cons

    No face to face
    Travel
    Professional development

    Advice to ManagementAdvice

    More promotions

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Good Work from Home career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Western Governors University

    Pros

    Work from home.
    Quality of Life

    Cons

    Compensation a little low
    Non-Profit Organization

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Growing too fast for own good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Alumni Manager in Salt Lake City, UT
    Former Employee - Alumni Manager in Salt Lake City, UT

    I worked at Western Governors University full-time (less than a year)

    Pros

    - flexible work environment for most, fair work environment for the rest
    - the mission and foundation of the university is noble and is backed up by an army of caring employees

    Cons

    - trying to grow from $250mm to $2.5B is forcing a fundamental shift in culture that could derail the entire feel of university for the student
    - very limited patience for failed or stalled ideas, out of which come innovative concepts
    - becoming too controlled by numbers and less enamored by student success, which is causing long-term employees to question why they work here still
    - upper management hiring too many contractors to provide expertise rather than relying on the army of experts currently employed by WGU

    Advice to ManagementAdvice

    - create a division where innovation can fail without negative consequences; implement what is good from the failed experiences
    - invite Dr. Mendenhall to retire (with gratitude for all he has done) and hire a CEO who will be accessible
    - build a culture of current and former students who could help with recruiting and program development

    Recommends
    Negative Outlook
    Disapproves of CEO
  9.  

    Good Experience

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Western Governors University

    Pros

    Absolutely great company to work for.

    Cons

    Lack of physical interaction with colleagues.

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great Workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enrollment Counselor
    Current Employee - Enrollment Counselor

    I have been working at Western Governors University full-time

    Pros

    WGU really is a fantastic workplace. Before working here I read reviews on Glassdoor and was a little nervous, however working here I have only experienced positivity and support from my coworkers and managers. I am an Enrollment Counselor, and even though it definitely isn't my dream job, it really is a great job.
    -Low Stress
    -Easy position to learn
    -Supportive managers and coworkers
    -The company buys lunch on occassion and treats their employees well
    -Opportunity to work from home in future employment
    -Some flexibility in work week schedule

    I really think your employment experience at WGU is dependent on the department you work in. Speaking as an enrollment counselor it really is a good job at a good company. The company is also growing a lot right now so its a good time to work here

    Cons

    Pay is a little lower than similar positions at different universities, however you don't have to cold call here which is an advantage. Its also a non-profit so there are some benefits for that if you're paying back student loans
    Have to wait a while in order to move up in the company sometimes.

    Advice to ManagementAdvice

    Great job, keep investing in individuals. Don't be afraid to be real with your employees.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Western Governors University is working to be a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Salt Lake City, UT
    Current Employee - Analyst in Salt Lake City, UT

    I have been working at Western Governors University full-time (more than 5 years)

    Pros

    Open dynamic environment. As a non-profit university focused on student success the work is satisfying. I believe the senior executives are outstanding. Bob Mendenhall, President, has been written up in several magazines as a top entrepeneur. Desireble benefits. Many opportunities to work remotely.

    Cons

    Salaries are based on Utah salaries, and top out. Some positions have high pressure. Not many cons here. Some areas do not have much in the way of career paths.

    Advice to ManagementAdvice

    Improve the ability for employees to advance in more areas. Some areas do really well, some do not.

    Recommends
    Positive Outlook

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