Western Governors University Reviews

Updated August 26, 2015
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3.4
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Western Governors University President Robert Mendenhall
Robert Mendenhall
105 Ratings

Pros
  • Some people get to work from home eventually (in 60 reviews)

  • Flexible hours and opportunities to work from home (in 9 reviews)

Cons
  • Low pay for people with Masters degrees (in 12 reviews)

  • Upper management will change the entire structure of the company on a whim (in 10 reviews)

More Pros and Cons

181 Employee Reviews

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  1. WGU

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Student Mentor in Saucier, MS
    Former Employee - Student Mentor in Saucier, MS
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Western Governors University (More than 3 years)

    Pros

    Awesome place to work as it is all done remotely. With a secure internet connection you have the ability to work from anywhere.

    Cons

    There aren't any cons to this job that I have experienced

    Advice to Management

    Keep up the good work you have been doing providing affordable education.


  2. Helpful (1)

    Evaluator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Flexible, Work from home, great team

    Cons

    Sometimes the student submissions are slow


  3. Helpful (1)

    Anonymous

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Western Governors University full-time (More than 8 years)

    Pros

    Great culture and job/life balance

    Cons

    Extremely low compensation for employees with degrees which is interesting for a university that prides itself in creating opportunities for students to earn more.

    Advice to Management

    If you expect your employees to possess a degree in higher education, reward them for having one.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Manager Software Engineering

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in American Fork, UT
    Current Employee - Anonymous Employee in American Fork, UT
    Recommends
    Positive Outlook

    I have been working at Western Governors University full-time (More than 5 years)

    Pros

    Great work life balance, great benefits, matching 403C. Emphasis on student graduation, non-profit organization

    Cons

    Could provide more training opportunities


  6. Helpful (1)

    Mentor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Work from home (obviously); set own hours; flexibility, one-on-one time with adult students. Focus on teaching.. so if you don't want to do research, you're fine. Good for adult students who need structure and "cheer-leading". Mentors/faculty who generally care for and advocate for their students.

    Cons

    Lack of respect by management for experience, education or knowledge. Lack of input or faculty governance at all. Lack of academic freedom - must teach "consultant/expert"-designed courses" and use "approved" resources, books, etc.. Good amount of micro-managing and "activities" that make faculty feel like we teach kindergarten instead of college adults. Lack of appropriate performance evaluation; instead "ranked" based on number of phone calls and students passing assessments. Little or no interest in quality performance measures. Constant pressure to pass, retain and graduate students ... always more, more, more. Little advancement opportunity for most. No tenure or "sr" professor-type status. Salary scale is a secret... faculty are not aware of salary range.. considered confidential.


  7. Helpful (2)

    Enrollment Counselor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enrollment Counselor in Salt Lake City, UT
    Former Employee - Enrollment Counselor in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Western Governors University full-time (More than 3 years)

    Pros

    Western Governors University is a steady low stress work environment. I worked generally 40 hours a week, but occasionally came in early to catch up on emails.

    Cons

    The only con that I can think of is that as a not for profit, there is limited compensation

    Advice to Management

    I would have stayed if I were paid better


  8. Great Company, Rough Department

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Coordinator in Salt Lake City, UT
    Current Employee - Marketing Coordinator in Salt Lake City, UT
    Recommends
    Positive Outlook

    I have been working at Western Governors University full-time (More than 3 years)

    Pros

    WGU is a great company. They're changing lives of thousands of people each year. Great benefits. Full medical, dental, and vision insurance. They'll also match your contribution to your 403(b) up to 3%.

    Cons

    The Marketing Dept leadership is very cliquey and likes to micro-manage. The CMO worries too much about what people are doing rather than trusting his employees to do what they were hired to do. The pay is average or below average since WGU is non-profit.

    Advice to Management

    Part of the great service WGU offers to students is affordable tuition but in order to keep it that way they can't pay their employees competitively. It is a pleasure to work for them but the Marketing management needs to be a bit more transparent, include lower-level employees in things, and not to micro-manage us.


  9. Helpful (2)

    Database

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Database Analyst in Salt Lake City, UT
    Former Employee - Database Analyst in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Western Governors University (More than a year)

    Pros

    I loved how open minded people were. People were open to suggestions and solutions. It was a wonderful place to work. Learned a lot of skills at this place.

    Cons

    The hardest part was not everyone on your team was located at the same place. So therefore it wasn't easy to get to know everyone as well as one would like.


  10. Helpful (1)

    Student Mentor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Student Mentor - Faculty
    Former Employee - Student Mentor - Faculty
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Western Governors University full-time (More than a year)

    Pros

    Able to work from home. Can set your hours, to a degree

    Cons

    Micromanaged. Poor pay. Lack of opportunity for advancement. Must work some evenings.

    Advice to Management

    Use a better method to measure Student Mentor success. Allow more flexibility and don't micromanage.


  11. Helpful (9)

    An organization filled with promise... and disappointment.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Western Governors University full-time (More than a year)

    Pros

    The organization's mission is fantastic. The difference the university is able to make in the lives of its students is incredible. At WGU, the C-suite executive team is very approachable. The HR department goes to great lengths to try to keep employees happy and compensation competitive.

    Cons

    Despite its origins as a start-up organization, the company now has a very close-minded culture. I intentionally used the word "company" there because the university is very corporate. It is run like a business. I found the culture there to be very stifling. Things are only done one way and management is not interested in changing that. Despite an approachable executive team, middle management leaders tend to play favorites, and the standards for one employee are not the same for another. While the company goes to great lengths to accommodate students, employees are treated as expendable.

    Advice to Management

    If you're truly committed to making WGU a great place to work, there needs to be a paradigm shift internally in upper management. Once the organization realizes that if you treat your employees like your students, they will pay it forward. There is no reason why the company needs to beat people down. A lot of fantastically talented people work there, but will leave if changes aren't made.



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