Western Union Reviews

Updated March 5, 2015
89 reviews filtered by
  • Denver, CO Area
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2.9
89 Reviews
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Western Union President, CEO and Director Hikmet Ersek
Hikmet Ersek
148 Ratings

89 Employee Reviews

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  1. Great challenging work experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Senior Project Manager in Englewood, CO
    Former Contractor - Senior Project Manager in Englewood, CO

    I worked at Western Union as a contractor (less than a year)

    Pros

    Collaborative work environment. Great global diversity and different cultures. It was ever dynamic, ever-changing environment. Non stop to deliver projects on time and on budget.

    Cons

    Western Union has decided to outsource IT staff to TaTa in India. Yes, the company is trying to save money but at what cost? Western Union is financial services company. The customer financial data should stay in the USA. Also, the IT jobs should stay in USA. It is more efficient working with Agile team locally.

    Advice to ManagementAdvice

    Boosting customer satisfaction with a balanced, personalized approach. Social media engagement could improve company performance. Social media strategies should extend beyond promotional discounts. Responsive customer service representatives were also an important aspect of customer satisfaction. Many firms are trying to use social media to expand the reach of their brands, but this should not be done at the expense of customer service. Walmart is becoming competitor. Let us not forget that Western Union is USA company and should be very vigilant on innovation in this very competitive market. We do not want Western Union to eventually disappear as a brand. Western Union can be awesome company!

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful

    Slowly dying

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager in Englewood, CO
    Former Employee - Senior Manager in Englewood, CO

    I worked at Western Union full-time (more than a year)

    Pros

    Reasonably good salary and strong benefits

    Cons

    Sr. management is too terrified to do anything new, gets in each others way, and is too slow on everything.

    Advice to ManagementAdvice

    Time for a big change at the top.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 3 people found this helpful

    Slow but steady decline.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Denver, CO
    Current Employee - Director in Denver, CO

    I have been working at Western Union full-time (more than 10 years)

    Pros

    Good work life balance. Strong compensation.

    Cons

    Lack of strategic vision. No culture. People are in it for themselves. No focus on customers.

    Advice to ManagementAdvice

    Try something new.

    Doesn't Recommend
    Negative Outlook
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  5. 2 people found this helpful

    Self-serving and hypocritical leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Englewood, CO
    Current Employee - Anonymous Employee in Englewood, CO

    I have been working at Western Union

    Pros

    Modern office look and fun campus events

    Cons

    Overworked employees that look like zombies due to lack of support, appreciation and development from leadership.

    Advice to ManagementAdvice

    Stop thinking about yourselves and listen to your internal and external customers

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 2 people found this helpful

    Vice President

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President in Denver, CO
    Former Employee - Vice President in Denver, CO

    I worked at Western Union full-time (more than 10 years)

    Pros

    Salary and benefits are better then average

    Cons

    Culture and senior leadership needs help

    Advice to ManagementAdvice

    Change in senior leadership

    Doesn't Recommend
    Positive Outlook
  7. 2 people found this helpful

    Busy but boring

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Englewood, CO
    Former Employee - Anonymous Employee in Englewood, CO

    I worked at Western Union full-time (more than 3 years)

    Pros

    Opportunity to work with people from all over the world.

    Cons

    Little delegation of responsibility. Worked on some interesting projects but upper level managers would then take over the project leaving the "worker bees" with little opportunity for growth and exposure during decision making process. With no opportunity for development, work became boring. Disengagement among employees was the norm.

    Doesn't Recommend
    Negative Outlook
  8. Challenging work, real world impact, future looks promising

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AML Compliance Analyst in Denver, CO
    Current Employee - AML Compliance Analyst in Denver, CO

    I have been working at Western Union full-time (more than 3 years)

    Pros

    Exciting and impactful work
    Constantly challenged to find solutions to important issues

    Cons

    Work/Life balance can be difficult depending on department

    Advice to ManagementAdvice

    Continue to execute on the plans set for the next several years. It looks promising

    Recommends
    Positive Outlook
  9. Great Company and Love it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AML Compliance Analyst in Denver, CO
    Current Employee - AML Compliance Analyst in Denver, CO

    I have been working at Western Union

    Pros

    The company offers good benefits and offers a lot of opportunity for personal growth. Depending on the departments you have more opportunity for some aspects. Time off is great and the management really seems to care and encourage employees to develop and make this company a career home.

    Cons

    The work environment does depend on the department as some are just higher stress. Some departments tend to higher more "green" persons which can cause some issues with work maturity levels but overall it's a good place. I hate the limitation on places as even though the business is a large multi-country operation you really only have one or two options for employment locations. If you work in a higher stress department then you will often the pressure of that job and it will interfere with some of the work life balance.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 5 people found this helpful

    Failing company who hasn't figured out the right strategy yet.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Analyst in Englewood, CO
    Current Employee - Senior Business Analyst in Englewood, CO

    I have been working at Western Union full-time

    Pros

    Relatively good salary and benefits. Many talented and hard working individuals doing their best.

    Cons

    Annual layoffs due to poor management and lack of a strategy they can stick to. Many in senior management have surrounded themselves with their friends leading to a lack of diversity in skills and thought. The majority of the quality long term employees have left, are leaving, or are planning to leave. Year after year, less and less gets accomplished.

    Advice to ManagementAdvice

    Get out of denial. Western Union is not a growth company. Find the core business, restructure and rebuild from that. Take a hard look at senior management (i.e. VP level), that's where your problems lie. Immaturity, poor skills, and lack of the ability to collaborate and execute is driving the company into the ground.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. WU

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager, Electronic Records in Englewood, CO
    Current Employee - Manager, Electronic Records in Englewood, CO

    I have been working at Western Union full-time (more than 10 years)

    Pros

    Forward looking, new changes on the way.

    Cons

    Top heavy management, outdated technology.

    Advice to ManagementAdvice

    Continue with current changes.

    Recommends
    Neutral Outlook
    Approves of CEO

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