Western Union

  www.westernunion.com
  www.westernunion.com

Western Union Reviews in Denver, CO

Updated November 7, 2014
Updated November 7, 2014
243 Reviews
2.8
243 Reviews
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Western Union President, CEO and Director Hikmet Ersek
Hikmet Ersek
138 Ratings

Review Highlights

Pros
  • Decent work/life balance if you allow it and don't let the job take over your life (in 32 reviews)

  • Good benefits and compensation, treated fairly by management, has money to spend on technology (in 20 reviews)


Cons
  • Power struggles and politics at senior management affecting performance (in 14 reviews)

  • Work life balance can be challenging (in 5 reviews)

More Highlights

80 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great Company, Great Focus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AML Compliance Specialist in Englewood, CO
    Current Employee - AML Compliance Specialist in Englewood, CO

    I have been working at Western Union full-time (more than an year)

    Pros

    Engaging work, great work-life balance, excellent facilities.

    Cons

    office layouts are open which some people may not like

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    WU

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager, Electronic Records in Englewood, CO
    Current Employee - Manager, Electronic Records in Englewood, CO

    I have been working at Western Union full-time (more than 10 years)

    Pros

    Forward looking, new changes on the way.

    Cons

    Top heavy management, outdated technology.

    Advice to ManagementAdvice

    Continue with current changes.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Little opportunity for professional growth; disconnect between senior management and workforce

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager in Englewood, CO
    Current Employee - IT Manager in Englewood, CO

    I have been working at Western Union full-time (more than 8 years)

    Pros

    My immediate team is high performing, strong work ethic, great working relationships and collaboration. Benefits are generally very good, great vacation and salaries seem to be higher than average.

    Cons

    Western Union have slow or little innovation. It is extremely difficult to get any funding or investment in technology upgrades or product investment. There is a culture of layoffs and cutting costs to make earnings numbers. At least a couple of major layoffs every year for the past few years. There are silos between groups/teams, even in same departments. Very difficult to troubleshoot system problems between various IT teams. Lots of bureaucracy.

    Advice to ManagementAdvice

    Consider extending Customer Centricity to suppliers; extend opportunities for growth or promotions before employees seek it elsewhere.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Unfortunate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Analyst in Englewood, CO
    Former Employee - Senior Analyst in Englewood, CO

    I worked at Western Union full-time (more than an year)

    Pros

    good people, benefits, hours, lunch

    Cons

    poor management, low pay, disrepected by supervisor

    Advice to ManagementAdvice

    keep and promote hard working people

    Doesn't Recommend
    Neutral Outlook
  6. 4 people found this helpful  

    Could be great but too political

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CRM in Denver, CO
    Former Employee - CRM in Denver, CO

    I worked at Western Union full-time (more than an year)

    Pros

    Good benefits and competitive salary

    Cons

    So political, all VPs are competing to have the biggest fiefdom. Very little chance for advancement.

    Advice to ManagementAdvice

    work as one company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Western Union - a great job with a few caveats.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Englewood, CO
    Current Employee - Anonymous Employee in Englewood, CO

    I have been working at Western Union full-time (more than an year)

    Pros

    Benefits are insane - great PTO, good Bonus plan (if financial targets are met), tuition reimbursement, etc. Good team members, great location, relaxed-but-still-professional atmosphere. Amazingly good work/life balance.

    Cons

    As with any for-profit corporation, quarterly earnings and re-orgs put most teams on edge and in fear of layoffs. We have just turned the corner from a major transformation/re-org effort, and it seems to be paying off, but it doesn't eliminate the fear of layoffs if we have a bad quarter.

    Advice to ManagementAdvice

    Stop wasting money on "internal marketing" to make us feel good about our products. Focus on talent development instead. Seeing a hard-working colleague laid off only to then see hundreds of thousands of dollars spent on fancy new conference rooms and a "hip" cafeteria is distressing.

    Managers and Directors are fearful of pushing back against VPs when it comes to workloads. We've had major cuts in resources and staff, and have outsourced a number of functions to contractors who quite frankly have not been performing well and we end up having to pick up their slack despite losing people. But it seems as though the "do more with less" mantra and fear of being laid off for not "performing" prevents people from setting and meeting realistic goals. Fast, Good, & Cheap - you can't do all three - pick two or let your managers re-prioritize.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 5 people found this helpful  

    At the verge of collapse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director, IT in Englewood, CO
    Former Employee - Director, IT in Englewood, CO

    I worked at Western Union full-time (more than 5 years)

    Pros

    Real nice co-workers, descent pay, recently modernized offices.

    Cons

    * CEO & CIO have lost their vision, if they had any to begin with.
    * Technologically they are still stalled in the era of main frames.
    * No innovation or creativity and it is not allowed either.
    * Lots of talks little action.
    * Mid-management are very uneducated with no clear drections (most VPs).
    * Constant lay-offs.

    Advice to ManagementAdvice

    Stay away if you can. ENRON [ Phase II ] is bound to happen at Western Union.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Dating but I'm not ready to put a ring on it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AML Compliance Analyst in Englewood, CO
    Current Employee - AML Compliance Analyst in Englewood, CO

    I have been working at Western Union full-time (less than an year)

    Pros

    Good compensation/benefits, generally nice and motivated co-workers, company is undergoing transformation and trying to get into new markets (digital, compliance, WUBS).

    Cons

    Transformation process leads to confusion and miscommunications, some processes/tasks take a lot more time and energy than necessary, resistant to change.

    Advice to ManagementAdvice

    Keep investing in digital and compliance. Clarify and integrate WUBS further into the business. Encourage transperancy and open communication. Have departments interact with each other more.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Western Union has changed in recent years, and not for the better. They have so much potential!.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Englewood, CO
    Former Employee - Anonymous Employee in Englewood, CO

    I worked at Western Union full-time (more than 5 years)

    Pros

    The pay is great - much higher than most in comparable industries.
    The company is excellent at providing many methods of training/growth - including their own on-line "university" where you can learn most things - including other languages
    The benefits and paid time off were excellent - health, vision, dental. life & 3 weeks PTO to start
    The company used to be more employee-focused, but has lost that due to bottom-line management
    Great people to work with. Every department I was in contact with had really good people working there
    Great location in Englewood - free parking, company cafeteria and concierge services available

    Cons

    The company used to be more employee-friendly. Even executives stated that unless you were working 50-60+ hours each week, that you would not be able to accomplish everything you had to do.
    Too much work and not enough employees - huge layoffs in the last couple of years. The company wants to get "lean," but they are working their people to death.
    There used to be fun employee events to help blow off steam and relax a bit, but now everyone keeps working at their desk - through breaks and lunches, and you are frowned upon if you leave for a bit.
    The company is spending millions of dollars to renovate the space - all VERY small cubicles with no desk space, storage or privacy - even for directors and VPs.

    Advice to ManagementAdvice

    Stop working your employees so many hours - if you want to keep some of the great people you have, pay is not everything - learn more about work/life balance.

    Recommends
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AML Compliance Analyst in Englewood, CO
    Current Employee - AML Compliance Analyst in Englewood, CO

    I have been working at Western Union full-time (more than an year)

    Pros

    life-work balance, great chance to work with different people

    Cons

    things are going slowly and senior management is really lazy

    Advice to ManagementAdvice

    think more of the details, rather than focus on the big empty concepts

    Recommends
    Neutral Outlook
    Approves of CEO

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