Western Union
2.9 of 5 202 reviews
www.westernunion.com Englewood, CO 5000+ Employees

Western Union Reviews in Montvale, NJ

Updated Apr 19, 2014
All Employees Current Employees Only

3.1 9 reviews

                             

83% Approve of the CEO

Western Union President, CEO and Director Hikmet Ersek

Hikmet Ersek

(6 ratings)

63% of employees recommend this company to a friend
9 Employee Reviews Back to all reviews
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    Great place to work

    Management (Former Employee)
    Montvale, NJ

    ProsOpportunities to grow, diversity, yearly training and nice structure

    ConsReorganizations seems to be contradictory and too many cycles.
    Need innovation, more balanced hours for certain areas

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Confused

    Business Systems Architect (Current Employee)
    Montvale, NJ

    ProsGood Salary, culture, Chance to learn,

    Consno direction from top management. Strategy changes every 3 years. no goals.

    Yes, I would recommend this company to a friend

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    1 person found this helpful  

    Once a leader, now struggling to maintain market share due to poor leadership

    Applications Architect (Current Employee)
    Montvale, NJ

    ProsGood benefits, good technology, a good amount of challenges, new products and services being developed on a regular basis, recognizable brand.

    ConsPoor leadership, unengaged HR, poor culture, lack of focus, constant downsizing, mediocre products and services, shrinking market share, reactive management, poor communication.

    Advice to Senior ManagementInstitute cultural changes including leadership training, re-evaluate leaders within the organization.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    Nice place to work with but depends on groups and functionality

    Senior Applications Architect (Former Employee)
    Montvale, NJ

    ProsFlexible working hours and good balance of work/life. Challenging work and good experience.

    ConsJobs are outsourcing. Less and less development positions left. Some groups are very stressful but some are lay back. And sometimes it's hard to talk between different groups.

    Advice to Senior ManagementIn the long run, out-sourcing maybe will cost more than development in house

    Yes, I would recommend this company to a friend

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    Western Union is a great place to work. It has a very diverse mix of employees who are smart and interesting.

    Senior Director (Current Employee)
    Montvale, NJ

    ProsSmart, friendly people passionate about the company's purpose
    Career growth opportunities
    The industry is challenging and is continuing to evolve
    Very collaborative environment

    ConsSometimes the collaborative environment (a true strength) elongates the decision-making process
    It is important to be in the corporate headquarters to advance your career to the fullest (not atypical of other big companies though)

    Advice to Senior ManagementKeep doing what you are doing -- it will pay off if you stay the course.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Senior Application Architect

    Senior Applications Architect (Former Employee)
    Montvale, NJ

    ProsStable job with good benefits.

    ConsPromotions and recognition are awarded based on personal interests, rather than on merit.

    Advice to Senior ManagementConduct GENUINE 360 degree reviews to recognize and retain talent.

    No, I would not recommend this company to a friend

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    Alright.

    Senior Applications Developer (Current Employee)
    Montvale, NJ

    ProsBrand name. A lot of recognitions. Stability. Experience

    ConsLong hours, growth is slow, low salary, low bonus, no profit sharing.

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    Very nice

    Summer Intern (Current Employee)
    Montvale, NJ

    Prosgot a chance to work with some of the top management people

    ConsNo definite team was assigned

    Advice to Senior ManagementNo advice. Mangagement is doing good job

    Yes, I would recommend this company to a friend

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    1 person found this helpful  

    If you look for a place to coast and do not mind "lifers" pushing paper and finger pointing, this is a place for you!

    (Current Employee)
    Montvale, NJ

    ProsCompany has interesting ideas for new products, a core of good knowledge concentrated within few resources, and with the right management style has the potential to succeed.
    Cash cow operating within the grey area of the Banking world with millions of customers worldwide and the largest agent network ever assembled.

    ConsCost cutting measures promised by the new CEO positioning the company for sale within few years rather than growth.
    Management is disconnected from the reality on the ground. "Do more with less" attitude will only work so far as lapses in technology, adequate training and knowledge sharing will eventually catch up.
    A good portion of the mid level management are "lifers" without exposure to the realities of the market. New ideas are not received well as change is very hard to implement. Job concerns create an environment where questions regarding strategy, ideas to enhance execution or any other improvement are not welcomed. Opportunities for advancement are rare at best and are based on the "like" factor rather than performance. The company is still figuring out how to implement pay for performance structure that will not work until everyone will be part of the 360 process with additional reviewers being picked outside of the local teams that tend to "help" each other out. Overall, as my title suggests, if you are looking for a place to take a "break" from the stress of the real business world this is the place for you. 9 to 4:30 with an hour lunch is the norm.

    Advice to Senior ManagementGet people outside of their comfort zones by mandatory rotations into other business units. Start with middle management (Manager to Director levels). Bring fresh talent from outside of the company and other industries to facilitate new ideas. Support those individuals as they take on the "old guard" and implement change . Get rid of "politicians" and "consultants" who seem to care more about their job than the performance and end results. Ensure that HR is independent from the business to ensure fair review process. Ensure everyone is accountable and promote knowledge sharing to improve efficiency.

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Western Union reviews and ratings in Montvale, NJ — including employee satisfaction and approval rating for Western Union CEO Hikmet Ersek. All 9 reviews posted anonymously by Western Union employees.