Western Union

  www.westernunion.com
  www.westernunion.com

Western Union Reviews

Updated October 18, 2014
Updated October 18, 2014
233 Reviews
2.8
233 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Western Union President, CEO and Director Hikmet Ersek
Hikmet Ersek
131 Ratings

Review Highlights

Pros
  • Decent work/life balance if you allow it and don't let the job take over your life (in 30 reviews)

  • Good benefits and compensation, treated fairly by management, has money to spend on technology (in 20 reviews)


Cons
  • Power struggles and politics at senior management affecting performance (in 14 reviews)

  • Work life balance can be challenging (in 5 reviews)

More Highlights

Employee Reviews

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  1. 3 people found this helpful  

    Could be great but too political

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CRM in Denver, CO
    Former Employee - CRM in Denver, CO

    I worked at Western Union full-time (more than an year)

    Pros

    Good benefits and competitive salary

    Cons

    So political, all VPs are competing to have the biggest fiefdom. Very little chance for advancement.

    Advice to ManagementAdvice

    work as one company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Western Union

    Pros

    Working hard for this company really does pay off. Management is very honest and will openly acknowledge accomplishments. Best company I have ever worked for.

    Cons

    Sometimes departments don't quite work together but overall everyone is a team player.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    western union is the fastest maner to send a receive money world wide.
    For 10 minutes You can send and receive money,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assintent Account in Quincy, MA
    Current Employee - Assintent Account in Quincy, MA

    I have been working at Western Union full-time (more than 5 years)

    Pros

    to obtain a position in a professional environment while utilizing my present skills and knowledge.

    Cons

    culture,training,,,,,and a lot of thinks that feeling me to stay happy,
    it is very interesting ,when work for someone an feeling happy, like your home.

    Advice to ManagementAdvice

    no advice for management

    Recommends
    Approves of CEO
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  5.  

    Western Union - a great job with a few caveats.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Englewood, CO
    Current Employee - Anonymous Employee in Englewood, CO

    I have been working at Western Union full-time (more than an year)

    Pros

    Benefits are insane - great PTO, good Bonus plan (if financial targets are met), tuition reimbursement, etc. Good team members, great location, relaxed-but-still-professional atmosphere. Amazingly good work/life balance.

    Cons

    As with any for-profit corporation, quarterly earnings and re-orgs put most teams on edge and in fear of layoffs. We have just turned the corner from a major transformation/re-org effort, and it seems to be paying off, but it doesn't eliminate the fear of layoffs if we have a bad quarter.

    Advice to ManagementAdvice

    Stop wasting money on "internal marketing" to make us feel good about our products. Focus on talent development instead. Seeing a hard-working colleague laid off only to then see hundreds of thousands of dollars spent on fancy new conference rooms and a "hip" cafeteria is distressing.

    Managers and Directors are fearful of pushing back against VPs when it comes to workloads. We've had major cuts in resources and staff, and have outsourced a number of functions to contractors who quite frankly have not been performing well and we end up having to pick up their slack despite losing people. But it seems as though the "do more with less" mantra and fear of being laid off for not "performing" prevents people from setting and meeting realistic goals. Fast, Good, & Cheap - you can't do all three - pick two or let your managers re-prioritize.

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 3 people found this helpful  

    Politically charged. Somehow arrogant and incompetent simultaneously.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at Western Union (more than an year)

    Pros

    Pays pretty well, though it kind of has to. Office is nice (SF)

    Cons

    The atrocities in Engineering are unlike anything I've seen. No accountability, cooperation, infrastructure, or even appropriate skill set.

    Advice to ManagementAdvice

    Fix the technical competencies. Seriously, drop everything else and address this first. No progress whatsoever will be made until that happens. I've been at my new job for less than 2 months and have already gotten things done that I couldn't do in 2 years at Western Union.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Senior Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager in San Francisco, CA
    Former Employee - Senior Manager in San Francisco, CA

    I worked at Western Union full-time (more than 3 years)

    Pros

    Peer friendly environment. Convenient location. Great view.

    Cons

    Lack of directions. sunset business. Change of strategies from time to time. CEO is all talk and present himself as knowledge leader, which in fact, he is lacked of leadership. Most importantly, I barely understand his English!

    Advice to ManagementAdvice

    Stop reorganize. Focus and invest in your employees and customers instead of top leadership's bank account.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    At the verge of collapse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director, IT in Englewood, CO
    Former Employee - Director, IT in Englewood, CO

    I worked at Western Union full-time (more than 5 years)

    Pros

    Real nice co-workers, descent pay, recently modernized offices.

    Cons

    * CEO & CIO have lost their vision, if they had any to begin with.
    * Technologically they are still stalled in the era of main frames.
    * No innovation or creativity and it is not allowed either.
    * Lots of talks little action.
    * Mid-management are very uneducated with no clear drections (most VPs).
    * Constant lay-offs.

    Advice to ManagementAdvice

    Stay away if you can. ENRON [ Phase II ] is bound to happen at Western Union.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Unethical company especially in Digital Engineering

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Western Union full-time

    Pros

    Benefits and pay 24 vacation days

    Cons

    Unethical company especially in Digital Engineering

    Advice to ManagementAdvice

    You need to rid yourself of the engineering leadership down to the Sr. Directors of the Web and Mobile division.

    Doesn't Recommend
    No opinion of CEO
  10.  

    Stalled

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in New York, NY
    Former Employee - Project Manager in New York, NY

    I worked at Western Union full-time (more than 5 years)

    Pros

    Fellow employees on team were smart, engaging, and helpful

    Cons

    Management was not easy to get along with. Cliques were formed amongst Sr. Managers and Supervisors. Advancement would occur if you brown nosed your way into these factions. Also, no training was made available to advance or further your career. You were locked into the position you started with.

    Advice to ManagementAdvice

    Management really needs to listen to suggestions by employees. Training for advancement needs to be addressed.
    No opportunity to further your career.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Generous compensation, challenging environment.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Western Union

    Pros

    Good benefits and compensation, treated fairly by management, has money to spend on technology.

    Cons

    Like any big organization, fellow talent can be a crap shoot. There are some talented folks and also some untalented folks, including in positions of authority.

    Advice to ManagementAdvice

    Choose a direction and stick to it. This company is like a child with ADHD. Each 3 year initiative gets about 1.5 years in and then is dropped while it is only halfway done.

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