Western Union
2.9 of 5 179 reviews
www.westernunion.com Englewood, CO 5000+ Employees

Western Union Reviews

Updated Apr 23, 2014
All Employees Current Employees Only

2.9 179 reviews

                             

46% Approve of the CEO

Western Union President, CEO and Director Hikmet Ersek

Hikmet Ersek

(96 ratings)

49% of employees recommend this company to a friend
179 Employee Reviews
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Review Highlights

Pros:
  • "The company itself is very generous and flexible with their work/life balance"
    in 22 reviews
  • "Good benefits and work/life balance;"
    in 15 reviews
Cons:
  • "Senior management changes major initiatives each year and employee confidence diminishes"
    in 12 reviews
  • "Too focused on cost cutting and not enough on investments on the integration, the growth and development of acquisitions"
    in 5 reviews
  • Show more review highlights

Reviews

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  • Disapproves of CEO

 

Good place to hone your skills, but limited opportunities stifle career growth

Anonymous Employee (Current Employee)
Denver, CO

I have been working at Western Union full-time for more than 3 years

ProsA global company with a lot of different facets. Decent pay and benefits (immediate vesting on 401k match). Colleagues are great people to work with; very smart and skilled at their jobs. Opportunity to meet people from all over the world and to learn how to interact with people from vastly different cultures and experiences. Fortune 500 experience is always nice to have on a resume

ConsNot much opportunity for people to advance in their careers, as jobs are steadily being outsourced to third party vendors or shipped overseas. IT is extremely outdated and can cause a lot of extra work. Layoffs are a constant concern, meanwhile "investments" are being made to remodel the interior of the offices around the world. Executives seem to view employees as replaceable cogs in a machine.

Advice to Senior ManagementFor a global, multi-national organization, there are very few opportunities to explore new career opportunities. Start an expat program so that employees can meet their business partners and better understand our customers. Provide genuine career progression plans that are achievable.

No, I would not recommend this company to a friend

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Confused

Business Systems Architect (Current Employee)
Montvale, NJ

I have been working at Western Union full-time for more than 10 years

ProsGood Salary, culture, Chance to learn,

Consno direction from top management. Strategy changes every 3 years. no goals.

Yes, I would recommend this company to a friend

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  • Culture & Values
         
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Over the years this company has gotten worse

QA Analyst (Former Employee)
New York, NY

I worked at Western Union full-time for more than 8 years

Pros- Good work / life balance
- Easy to get time off
- Ability to work from home
- Casual dress attire

Cons- Entire groups laid off over past several years
- Low pay

Advice to Senior ManagementDoes not always fully appreciate their employees.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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2 people found this helpful  

Good pay, good work/life balance, Outsourcing and reorgs galored, employees devalued

Senior Applications Developer (Former Employee)
Englewood, CO

I worked at Western Union full-time for more than 5 years

ProsGood pay, good work/life balance.

ConsCompany has outsourced accounting, support groups, and IT. All that is left is business and sales.
Very little chance for advancement or employee growth.

Advice to Senior ManagementOutsourcing does not work. It is going to cost you customers and money in the long run.
The last round of IT layoffs discarded an incredible amount of system knowledge. Programming skills are somewhat portable, but system knowledge is not.

You need to value and invest in your employees more.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Very professional and supportive staff

Project Manager (Former Employee)
Denver, CO

I worked at Western Union full-time for more than a year

ProsGreat working environment and good supportive experiences in Operations while working on projects.

ConsMore communication needed among departments to help support objectives.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Eventful

Director (Former Employee)
Englewood, CO

I worked at Western Union full-time for more than 5 years

ProsGood salaries at the beginning

ConsHorrible management as they behave like dictators

Advice to Senior ManagementWake up and recognize your VPs are unprofessional

No, I would not recommend this company to a friend

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Dysfunctional

Operations Analyst (Former Employee)
Englewood, CO

I worked at Western Union as a contractor for less than a year

ProsThe building is getting the interior redesigned and was attractive.

ConsI worked as a contractor for 3 months. There was no sense of unity or team in my department. The manager/director never talked to me, my only direction was from a programmer who was inept and strange.

Advice to Senior ManagementTry to develop or recognize talent. Be less focused on your own career development and pay attention to your staff

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Slow to react and not competitive in the 21st century

Anonymous Employee (Former Employee)
San Francisco, CA

I worked at Western Union full-time for more than 3 years

ProsNice location. The right idea on moving to the Silicon Valley. Good emphasis on Development staff ramp up.

ConsExecutives don't really understand the technology and the latest payment space. The company moved to the Silicon Valley to get the top tech talent but they brought the executives from Denver. Not a smart move

Advice to Senior ManagementGet the right Executive staff to plan on competing with other payment companies.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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teller

Teller (Current Employee)
Los Angeles, CA

I have been working at Western Union full-time for more than a year

Prosgood company to work for

Consnot a lot of compasation

Yes, I would recommend this company to a friend

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1 person found this helpful  

Losing out opportunities to competitors

Anonymous Employee (Former Employee)
San Francisco, CA

I worked at Western Union full-time for more than a year

ProsFlexible hours, nice office, free snacks and drinks

ConsConservative corporate culture and low-tech nature causes the company to lose its competitive advantages and market shares. High turn-over rates – talented employees are de-motivated.

Advice to Senior ManagementModernize the company's technologies bottom-up. Outsourcing does not always save you money in the long run.

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Glassdoor is your free inside look at Western Union reviews and ratings — including employee satisfaction and approval rating for Western Union CEO Hikmet Ersek. All 179 reviews posted anonymously by Western Union employees.