Western Union

www.westernunion.com
Profile Unclaimed

Western Union Reviews

Updated February 24, 2015
Updated February 24, 2015
263 Reviews
2.8
263 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Western Union President, CEO and Director Hikmet Ersek
Hikmet Ersek
146 Ratings

Review Highlights

Pros
  • Decent work/life balance if you allow it and don't let the job take over your life (in 32 reviews)

  • Good benefits and compensation, treated fairly by management, has money to spend on technology (in 20 reviews)


Cons
  • Power struggles and politics at senior management affecting performance (in 14 reviews)

  • Work life balance can be challenging (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Western Union

    Pros

    Dynamic and exciting company with immense growth and a unique potion with in the market

    Cons

    Fast past and thought intensive. Great for motivated individuals who want to make a difference

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive
    Current Employee - Account Executive

    I have been working at Western Union

    Pros

    good people, work from home.

    Cons

    if you have a large territory then driving can be a drag.

    Advice to ManagementAdvice

    more growth opportunities for remote employees.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Digital Engineering -- Great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Analyst in San Francisco, CA
    Former Employee - Tech Analyst in San Francisco, CA

    I worked at Western Union full-time (more than a year)

    Pros

    I worked there alongside people who had worked for Symantec and Paypal-- they were highly competent. The office was a great workspace--right next to the water and very open. People were friendly, and the there was a lot of collaboration.

    Cons

    Because the digital engineering office was so new, there was a lot of disorganization during big projects. Also, because a majority of the workers are contractors, people were not always as invested in their work and projects.

    Recommends
    Positive Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Overall, great learning experience but with very little opportunity for mobility or growth

    • Career Opportunities
    Former Employee - Accountant in Omaha, NE
    Former Employee - Accountant in Omaha, NE

    I worked at Western Union

    Pros

    Flexible schedules and interesting industry

    Cons

    corporate culture, company hires a lot of temps

  6.  

    Great challenging work experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Senior Project Manager in Englewood, CO
    Former Contractor - Senior Project Manager in Englewood, CO

    I worked at Western Union as a contractor (less than a year)

    Pros

    Collaborative work environment. Great global diversity and different cultures. It was ever dynamic, ever-changing environment. Non stop to deliver projects on time and on budget.

    Cons

    Western Union has decided to outsource IT staff to TaTa in India. Yes, the company is trying to save money but at what cost? Western Union is financial services company. The customer financial data should stay in the USA. Also, the IT jobs should stay in USA. It is more efficient working with Agile team locally.

    Advice to ManagementAdvice

    Boosting customer satisfaction with a balanced, personalized approach. Social media engagement could improve company performance. Social media strategies should extend beyond promotional discounts. Responsive customer service representatives were also an important aspect of customer satisfaction. Many firms are trying to use social media to expand the reach of their brands, but this should not be done at the expense of customer service. Walmart is becoming competitor. Let us not forget that Western Union is USA company and should be very vigilant on innovation in this very competitive market. We do not want Western Union to eventually disappear as a brand. Western Union can be awesome company!

    Recommends
    Neutral Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    Slow but steady decline.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Denver, CO
    Current Employee - Director in Denver, CO

    I have been working at Western Union full-time (more than 10 years)

    Pros

    Good work life balance. Strong compensation.

    Cons

    Lack of strategic vision. No culture. People are in it for themselves. No focus on customers.

    Advice to ManagementAdvice

    Try something new.

    Doesn't Recommend
    Negative Outlook
  8. 2 people found this helpful  

    Self-serving and hypocritical leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Englewood, CO
    Current Employee - Anonymous Employee in Englewood, CO

    I have been working at Western Union

    Pros

    Modern office look and fun campus events

    Cons

    Overworked employees that look like zombies due to lack of support, appreciation and development from leadership.

    Advice to ManagementAdvice

    Stop thinking about yourselves and listen to your internal and external customers

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Great People, work environment, etc.

    Former Employee - IT Director
    Former Employee - IT Director

    I worked at Western Union (more than 3 years)

    Pros

    Good pay and benefits; collaborative work environment

    Cons

    Constantly reorganizing; leads to regular layoffs

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Vice President

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President in Denver, CO
    Former Employee - Vice President in Denver, CO

    I worked at Western Union full-time (more than 10 years)

    Pros

    Salary and benefits are better then average

    Cons

    Culture and senior leadership needs help

    Advice to ManagementAdvice

    Change in senior leadership

    Doesn't Recommend
    Positive Outlook
  11. 3 people found this helpful  

    Working at Western Union has been a stressful rollercoaster ride!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Western Union

    Pros

    There are many opportunities to move into new lines of work. Management rarely discourages you to take advantage of other opportunities within another department. The company is global which opens many doors if looking to relocate. Benefits are decent including work from home options in various departments.

    Cons

    Very stressful and unorganized environment. Many changes and restructuring to staff on a regular bases. There is very low moral within the company.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

Work at Western Union? Share Your Experiences

Western Union

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.