Western Union

www.westernunion.com

Western Union Reviews

Updated January 22, 2015
Updated January 22, 2015
252 Reviews
2.9
252 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Western Union President, CEO and Director Hikmet Ersek
Hikmet Ersek
143 Ratings

Review Highlights

Pros
  • Decent work/life balance if you allow it and don't let the job take over your life (in 32 reviews)

  • Good benefits and compensation, treated fairly by management, has money to spend on technology (in 20 reviews)


Cons
  • Power struggles and politics at senior management affecting performance (in 14 reviews)

  • Work life balance can be challenging (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Working at Western Union has been a stressful rollercoaster ride!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Western Union

    Pros

    There are many opportunities to move into new lines of work. Management rarely discourages you to take advantage of other opportunities within another department. The company is global which opens many doors if looking to relocate. Benefits are decent including work from home options in various departments.

    Cons

    Very stressful and unorganized environment. Many changes and restructuring to staff on a regular bases. There is very low moral within the company.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    Great work environment and very flexible!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Western Union

    Pros

    Career advancement opportunities
    Great benefits and great pay/salary structure

    Cons

    Due to heavy regulations extensive time and efforts used on trainings and courses

    Recommends
    Positive Outlook
  3.  

    Challenging work, real world impact, future looks promising

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AML Compliance Analyst in Denver, CO
    Current Employee - AML Compliance Analyst in Denver, CO

    I have been working at Western Union full-time (more than 3 years)

    Pros

    Exciting and impactful work
    Constantly challenged to find solutions to important issues

    Cons

    Work/Life balance can be difficult depending on department

    Advice to ManagementAdvice

    Continue to execute on the plans set for the next several years. It looks promising

    Recommends
    Positive Outlook
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  5.  

    Busy but boring

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Englewood, CO
    Former Employee - Anonymous Employee in Englewood, CO

    I worked at Western Union full-time (more than 3 years)

    Pros

    Opportunity to work with people from all over the world.

    Cons

    Little delegation of responsibility. Worked on some interesting projects but upper level managers would then take over the project leaving the "worker bees" with little opportunity for growth and exposure during decision making process. With no opportunity for development, work became boring. Disengagement among employees was the norm.

    Doesn't Recommend
    Negative Outlook
  6.  

    Great Company and Love it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AML Compliance Analyst in Denver, CO
    Current Employee - AML Compliance Analyst in Denver, CO

    I have been working at Western Union

    Pros

    The company offers good benefits and offers a lot of opportunity for personal growth. Depending on the departments you have more opportunity for some aspects. Time off is great and the management really seems to care and encourage employees to develop and make this company a career home.

    Cons

    The work environment does depend on the department as some are just higher stress. Some departments tend to higher more "green" persons which can cause some issues with work maturity levels but overall it's a good place. I hate the limitation on places as even though the business is a large multi-country operation you really only have one or two options for employment locations. If you work in a higher stress department then you will often the pressure of that job and it will interfere with some of the work life balance.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Support in Phoenix, AZ
    Former Employee - Tech Support in Phoenix, AZ

    I worked at Western Union

    Pros

    Great pay, benefits,vacation, 401 k pension ,excellent bonus

    Cons

    Hours, management, distance,location,hard to be off

    Advice to ManagementAdvice

    Better hours

    Recommends
    Positive Outlook
    Approves of CEO
  8. 3 people found this helpful  

    Failing company who hasn't figured out the right strategy yet.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Analyst in Englewood, CO
    Current Employee - Senior Business Analyst in Englewood, CO

    I have been working at Western Union full-time

    Pros

    Relatively good salary and benefits. Many talented and hard working individuals doing their best.

    Cons

    Annual layoffs due to poor management and lack of a strategy they can stick to. Many in senior management have surrounded themselves with their friends leading to a lack of diversity in skills and thought. The majority of the quality long term employees have left, are leaving, or are planning to leave. Year after year, less and less gets accomplished.

    Advice to ManagementAdvice

    Get out of denial. Western Union is not a growth company. Find the core business, restructure and rebuild from that. Take a hard look at senior management (i.e. VP level), that's where your problems lie. Immaturity, poor skills, and lack of the ability to collaborate and execute is driving the company into the ground.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    Great people but the most dysfunctional company on the planet

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Western Union full-time (more than 3 years)

    Pros

    Some of the people you work with will be the best
    Very high salary for Colorado and nation
    Benefits

    Cons

    Constant layoffs
    Company strategy changes like the wind (5 year plans never last more than a year)
    Lots of complacent people (handcuffed to the Titanic, don't care about their jobs or company)
    Work-life varies by department and even team (from 24/7 to flexible / remote)
    Some senior management lives in another world
    CEO is a great person but not fit to lead company in today's cut throat business world

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Company with great history but poor future direction with constant reorganization.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director IT
    Current Employee - Director IT

    I have been working at Western Union full-time (more than 8 years)

    Pros

    The company provides good compensation, health and other benefits. The place has casual dress up with flexible work place so you have a proper work life balance. There are certainly a lot of talented good people.

    Cons

    The company is going through frequent reorganizations creating unnecessary anxiety and low morale.
    The company hasn't been good about employee career growth. There's very little investment into employee development (for skills and career growth).
    Company lacks solid vision and goal. management is poor. Little or no investment in technology.

    Advice to ManagementAdvice

    Limit constant reorganizations.
    Hold people accountable.
    Provide a framework for career growth to employees for better morale.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Great brand legacy and good group of co-workers. Needs quite a bit of work on process.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Western Union full-time (more than an year)

    Pros

    Nice group of people and the work hours are reasonable. Working hard to keep the brand relevant in the 21st century.

    Cons

    The company has historically under-invested in systems and over complicated the processes to get things done quickly. This is keeping the company from moving fast and being relevant.

    Advice to ManagementAdvice

    Invest internally instead of buying back shares just once and you will be on your way to being great again.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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