Western Union Reviews

Updated April 23, 2015
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2.8
278 Reviews
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Western Union President, CEO and Director Hikmet Ersek
Hikmet Ersek
154 Ratings

Pros
  • Decent work/life balance if you allow it and don't let the job take over your life (in 32 reviews)

  • Good benefits and compensation, treated fairly by management, has money to spend on technology (in 20 reviews)

Cons
  • Power struggles and politics at senior management affecting performance (in 14 reviews)

  • Work life balance can be challenging (in 5 reviews)

More Pros and Cons

Employee Reviews

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  1. Helpful (1)

    Director

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Englewood, CO
    Former Employee - Director in Englewood, CO

    I worked at Western Union full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Salary and benefits. Great peers to work with

    Cons

    Management are bullies and judgemental

    Advice to Management

    Stop micromanaging your employees

  2. Caveat Emptor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AML Compliance Analyst in Englewood, CO
    Former Employee - AML Compliance Analyst in Englewood, CO

    I worked at Western Union full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Global enterprise, with a laid back, agile environment. outstanding benefits and in an area of financial services (msb) not considered mainstream

    Cons

    The interview process, and job descriptions don't mean anything to management and HR. Once you are in the door, either do as you are told or expect to be intimidated to resign.

    Advice to Management

    Read, digest and understand your ethics survey responses. There are directors that seek to build fiefdoms on the backs of employees using language like "you're a failure", "i don't care what you think" and "there's the door, please use it"

  3. Helpful (2)

    Don't plan on staying long

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Western Union full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Good benefits, competitive pay, flexible hours

    Cons

    Revolving door, no development, detached management

    Advice to Management

    Treat employees more respectfully

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Too big and impersonal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Western Union

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Good compensation. Company gives annual increases. Stay long enough, you can make a great salary.

    Cons

    Frequent layoffs. Company regularly brings in consultants leading to regular layoffs that seem to be tied to how much you make.

  6. Helpful (2)

    Senior manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager - Operations in San Francisco, CA
    Former Employee - Senior Manager - Operations in San Francisco, CA

    I worked at Western Union full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Colleagues were great, perks were excellent, location was wonderful. Compensation was good. Work and life balance.

    Cons

    Lack of direction from management. Reorganization in every where, every year. The CEO who came from Europe, has no strategy but laying off people to keep balance on the book. Shame on him.

    Advice to Management

    The first person should be let go is CEO. He is lack of skills, knowledge, and courage to take Western Union further in the financial world.

  7. A leader without future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager in London, England (UK)
    Current Employee - IT Manager in London, England (UK)

    I have been working at Western Union

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Its an slept leader company, you will be fine as they dont demand any effort from you

    Cons

    lotssss, lotsss, lot, lot, lot, lot

    Advice to Management

    Quit

  8. Helpful (6)

    Failing company who hasn't figured out the right strategy yet.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Analyst in Englewood, CO
    Current Employee - Senior Business Analyst in Englewood, CO

    I have been working at Western Union full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Relatively good salary and benefits. Many talented and hard working individuals doing their best.

    Cons

    Annual layoffs due to poor management and lack of a strategy they can stick to. Many in senior management have surrounded themselves with their friends leading to a lack of diversity in skills and thought. The majority of the quality long term employees have left, are leaving, or are planning to leave. Year after year, less and less gets accomplished.

    Advice to Management

    Get out of denial. Western Union is not a growth company. Find the core business, restructure and rebuild from that. Take a hard look at senior management (i.e. VP level), that's where your problems lie. Immaturity, poor skills, and lack of the ability to collaborate and execute is driving the company into the ground.

  9. Helpful (3)

    Sad, sad, sad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service
    Current Employee - Customer Service

    I have been working at Western Union full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    CEO is a trusting man with good intentions. Unfortunately, his head is being turned by his leadership team that has selfish intentions.

    Cons

    People making layoff decisions are only concerned about preserving their own jobs, not cutting costs or "laying off" the right people. I watch the wrong people walk out of the door while serious "dead wood" lays around the office.

    Advice to Management

    There are some very sneaky VPs in your care organization that would sell their own children to get ahead.

  10. Helpful (8)

    The Lunatics Are Running The Asylum

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in London, England (UK)
    Former Employee - Director in London, England (UK)

    I worked at Western Union full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Interesting work when you are allowed to do it without interference. Some good people at middle / lower level in the company. Offering a service that people really need.

    Cons

    Am I the only person to have spotted that the CEO doesn't have a clue?

    Revenue down, profits down, customers switching, share price collapsed, and his 'strategy' in response is to fire people and travel around the world in luxury with his personal photographer and PR exec, posting pointless stories every day.

    Hanging around at the Gates and Clinton Foundation meetings talking about poverty. Talking about leadership at industry forums. Really ironic given his CEO package and total lack of leadership skills.

    Advice to Management

    1. Get rid of the CEO and his sycophantic cronies, whose main motivation is self enrichment and playing internal politics.
    2. If you keep the CEO, keep him away from the media. His performances are embarrassing, and demonstrates his total lack of understanding of digital money transfer, Bitcoin etc.
    3. Stop moving jobs around the world, constantly looking for someone to do the job cheaper.

  11. Helpful (5)

    Politically charged. Somehow arrogant and incompetent simultaneously.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at Western Union (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Pays pretty well, though it kind of has to. Office is nice (SF)

    Cons

    The atrocities in Engineering are unlike anything I've seen. No accountability, cooperation, infrastructure, or even appropriate skill set.

    Advice to Management

    Fix the technical competencies. Seriously, drop everything else and address this first. No progress whatsoever will be made until that happens. I've been at my new job for less than 2 months and have already gotten things done that I couldn't do in 2 years at Western Union.

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