Western Union Reviews

Updated August 22, 2014
Updated August 22, 2014
216 Reviews

3.0
216 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Western Union President, CEO and Director Hikmet Ersek
Hikmet Ersek
120 Ratings

Review Highlights

Pros
  • Decent work/life balance if you allow it and don't let the job take over your life (in 24 reviews)

  • Good benefits, salaries are competitive (in 18 reviews)


Cons
  • Senior management changes major initiatives each year and employee confidence diminishes (in 12 reviews)

  • Work-life balance is out of balance (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Proceed with Caution!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Englewood, CO
    Former Employee - Anonymous Employee in Englewood, CO

    I worked at Western Union full-time for more than 3 years

    Pros

    Great benefits, good pay.

    Cons

    Crippled with process and procedure. No perceived technology or business strategy or vision.

    Advice to ManagementAdvice

    There are good people everywhere. Don't be penny wise and pound foolish. Great US company with 160 history and tradition likely to fail due to lack of vision, strategy, and execution.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Cost Over Quality

    Former Employee - Customer Service  in  Dallas, TX
    Former Employee - Customer Service in Dallas, TX

    I worked at Western Union full-time for more than 3 years

    Pros

    Multicultural work environment and flexible work hours.

    Cons

    Seniority plays an important part in daily operations. No clear path of professional development.

  3.  

    Generous compensation, challenging environment.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Western Union

    Pros

    Good benefits and compensation, treated fairly by management, has money to spend on technology.

    Cons

    Like any big organization, fellow talent can be a crap shoot. There are some talented folks and also some untalented folks, including in positions of authority.

    Advice to ManagementAdvice

    Choose a direction and stick to it. This company is like a child with ADHD. Each 3 year initiative gets about 1.5 years in and then is dropped while it is only halfway done.

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  5.  

    Love it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Compliance Analyst  in  Washington, DC
    Current Employee - Compliance Analyst in Washington, DC

    I have been working at Western Union full-time for less than a year

    Pros

    Very nice place to work

    Cons

    The company doesn't feel whole. Lots of work to do it that aspect.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Excellent place to learn Excel and SQL

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst  in  Bangalore (India)
    Current Employee - Senior Analyst in Bangalore (India)

    I have been working at Western Union full-time for more than a year

    Pros

    High salary...you won't get paid so high anywhere else for doing excel and sql
    Good perks...cell phone, snacks provided by office
    Good location...the office is looted in the heart of Bangalore
    Get to work on excel and sql requests for global regions

    Cons

    Zero analytics (management considers reporting to be analytics)
    Zero communication about what is happening at the HQ
    No canteen

    Advice to ManagementAdvice

    Reporting is not Analytics. Analytics includes statistics, data mining, simulation and machine learning. Please do not make up fancy job postings but be realistic about what you do which is basic reporting.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Dating but I'm not ready to put a ring on it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AML Compliance Analyst  in  Englewood, CO
    Current Employee - AML Compliance Analyst in Englewood, CO

    I have been working at Western Union full-time for less than a year

    Pros

    Good compensation/benefits, generally nice and motivated co-workers, company is undergoing transformation and trying to get into new markets (digital, compliance, WUBS).

    Cons

    Transformation process leads to confusion and miscommunications, some processes/tasks take a lot more time and energy than necessary, resistant to change.

    Advice to ManagementAdvice

    Keep investing in digital and compliance. Clarify and integrate WUBS further into the business. Encourage transperancy and open communication. Have departments interact with each other more.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Delusional engineering leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Western Union full-time for more than 3 years

    Pros

    The office location in SF is awesome. The pay is good.

    Cons

    The lack of technical prowess is astounding. Incompetence And complacency is rewarded generously.

    Advice to ManagementAdvice

    Engineering: Get a grip on reality. Your achievements are lackluster. Be accountable for your mistakes and admit your incompetence.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AML Compliance Analyst  in  Englewood, CO
    Current Employee - AML Compliance Analyst in Englewood, CO

    I have been working at Western Union full-time for more than a year

    Pros

    life-work balance, great chance to work with different people

    Cons

    things are going slowly and senior management is really lazy

    Advice to ManagementAdvice

    think more of the details, rather than focus on the big empty concepts

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Learned a lot but it was challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Manager  in  Rome (Italy)
    Current Employee - Regional Manager in Rome (Italy)

    I have been working at Western Union full-time for more than 3 years

    Pros

    At Western Union you work with people from different cultures and backgrounds. Life is never boring as you are always learning something new.

    Cons

    Work life balance can be challenging. Someone somewhere is always working and depending on your role, your days can be very long, as you are expected to be available.

    Advice to ManagementAdvice

    much of the training is done via web ex, would appreciate the opportunity to step away from the office, meet colleagues from different offices and learn in a class setting occasionally.

    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Western Union has changed in recent years, and not for the better. They have so much potential!.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Englewood, CO
    Former Employee - Anonymous Employee in Englewood, CO

    I worked at Western Union full-time for more than 5 years

    Pros

    The pay is great - much higher than most in comparable industries.
    The company is excellent at providing many methods of training/growth - including their own on-line "university" where you can learn most things - including other languages
    The benefits and paid time off were excellent - health, vision, dental. life & 3 weeks PTO to start
    The company used to be more employee-focused, but has lost that due to bottom-line management
    Great people to work with. Every department I was in contact with had really good people working there
    Great location in Englewood - free parking, company cafeteria and concierge services available

    Cons

    The company used to be more employee-friendly. Even executives stated that unless you were working 50-60+ hours each week, that you would not be able to accomplish everything you had to do.
    Too much work and not enough employees - huge layoffs in the last couple of years. The company wants to get "lean," but they are working their people to death.
    There used to be fun employee events to help blow off steam and relax a bit, but now everyone keeps working at their desk - through breaks and lunches, and you are frowned upon if you leave for a bit.
    The company is spending millions of dollars to renovate the space - all VERY small cubicles with no desk space, storage or privacy - even for directors and VPs.

    Advice to ManagementAdvice

    Stop working your employees so many hours - if you want to keep some of the great people you have, pay is not everything - learn more about work/life balance.

    Recommends
    Negative Outlook
    Disapproves of CEO

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