Western Union

www.westernunion.com

Western Union Reviews

Updated January 26, 2015
Updated January 26, 2015
254 Reviews
2.8
254 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Western Union President, CEO and Director Hikmet Ersek
Hikmet Ersek
143 Ratings

Review Highlights

Pros
  • Decent work/life balance if you allow it and don't let the job take over your life (in 32 reviews)

  • Good benefits and compensation, treated fairly by management, has money to spend on technology (in 20 reviews)


Cons
  • Power struggles and politics at senior management affecting performance (in 14 reviews)

  • Work life balance can be challenging (in 5 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Company with great history but poor future direction with constant reorganization.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director IT
    Current Employee - Director IT

    I have been working at Western Union full-time (more than 8 years)

    Pros

    The company provides good compensation, health and other benefits. The place has casual dress up with flexible work place so you have a proper work life balance. There are certainly a lot of talented good people.

    Cons

    The company is going through frequent reorganizations creating unnecessary anxiety and low morale.
    The company hasn't been good about employee career growth. There's very little investment into employee development (for skills and career growth).
    Company lacks solid vision and goal. management is poor. Little or no investment in technology.

    Advice to ManagementAdvice

    Limit constant reorganizations.
    Hold people accountable.
    Provide a framework for career growth to employees for better morale.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Great brand legacy and good group of co-workers. Needs quite a bit of work on process.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Western Union full-time (more than a year)

    Pros

    Nice group of people and the work hours are reasonable. Working hard to keep the brand relevant in the 21st century.

    Cons

    The company has historically under-invested in systems and over complicated the processes to get things done quickly. This is keeping the company from moving fast and being relevant.

    Advice to ManagementAdvice

    Invest internally instead of buying back shares just once and you will be on your way to being great again.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Sad, sad, sad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service
    Current Employee - Customer Service

    I have been working at Western Union full-time (more than 3 years)

    Pros

    CEO is a trusting man with good intentions. Unfortunately, his head is being turned by his leadership team that has selfish intentions.

    Cons

    People making layoff decisions are only concerned about preserving their own jobs, not cutting costs or "laying off" the right people. I watch the wrong people walk out of the door while serious "dead wood" lays around the office.

    Advice to ManagementAdvice

    There are some very sneaky VPs in your care organization that would sell their own children to get ahead.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    Great Company, Great Focus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AML Compliance Specialist in Englewood, CO
    Current Employee - AML Compliance Specialist in Englewood, CO

    I have been working at Western Union full-time (more than a year)

    Pros

    Engaging work, great work-life balance, excellent facilities.

    Cons

    office layouts are open which some people may not like

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    WU

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager, Electronic Records in Englewood, CO
    Current Employee - Manager, Electronic Records in Englewood, CO

    I have been working at Western Union full-time (more than 10 years)

    Pros

    Forward looking, new changes on the way.

    Cons

    Top heavy management, outdated technology.

    Advice to ManagementAdvice

    Continue with current changes.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Little opportunity for professional growth; disconnect between senior management and workforce

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager in Englewood, CO
    Current Employee - IT Manager in Englewood, CO

    I have been working at Western Union full-time (more than 8 years)

    Pros

    My immediate team is high performing, strong work ethic, great working relationships and collaboration. Benefits are generally very good, great vacation and salaries seem to be higher than average.

    Cons

    Western Union have slow or little innovation. It is extremely difficult to get any funding or investment in technology upgrades or product investment. There is a culture of layoffs and cutting costs to make earnings numbers. At least a couple of major layoffs every year for the past few years. There are silos between groups/teams, even in same departments. Very difficult to troubleshoot system problems between various IT teams. Lots of bureaucracy.

    Advice to ManagementAdvice

    Consider extending Customer Centricity to suppliers; extend opportunities for growth or promotions before employees seek it elsewhere.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 4 people found this helpful  

    Could be great but too political

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CRM in Denver, CO
    Former Employee - CRM in Denver, CO

    I worked at Western Union full-time (more than a year)

    Pros

    Good benefits and competitive salary

    Cons

    So political, all VPs are competing to have the biggest fiefdom. Very little chance for advancement.

    Advice to ManagementAdvice

    work as one company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Western Union

    Pros

    Working hard for this company really does pay off. Management is very honest and will openly acknowledge accomplishments. Best company I have ever worked for.

    Cons

    Sometimes departments don't quite work together but overall everyone is a team player.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Unfortunate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Analyst in Englewood, CO
    Former Employee - Senior Analyst in Englewood, CO

    I worked at Western Union full-time (more than a year)

    Pros

    good people, benefits, hours, lunch

    Cons

    poor management, low pay, disrepected by supervisor

    Advice to ManagementAdvice

    keep and promote hard working people

    Doesn't Recommend
    Neutral Outlook
  11. 1 person found this helpful  

    Western Union - a great job with a few caveats.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Englewood, CO
    Current Employee - Anonymous Employee in Englewood, CO

    I have been working at Western Union full-time (more than a year)

    Pros

    Benefits are insane - great PTO, good Bonus plan (if financial targets are met), tuition reimbursement, etc. Good team members, great location, relaxed-but-still-professional atmosphere. Amazingly good work/life balance.

    Cons

    As with any for-profit corporation, quarterly earnings and re-orgs put most teams on edge and in fear of layoffs. We have just turned the corner from a major transformation/re-org effort, and it seems to be paying off, but it doesn't eliminate the fear of layoffs if we have a bad quarter.

    Advice to ManagementAdvice

    Stop wasting money on "internal marketing" to make us feel good about our products. Focus on talent development instead. Seeing a hard-working colleague laid off only to then see hundreds of thousands of dollars spent on fancy new conference rooms and a "hip" cafeteria is distressing.

    Managers and Directors are fearful of pushing back against VPs when it comes to workloads. We've had major cuts in resources and staff, and have outsourced a number of functions to contractors who quite frankly have not been performing well and we end up having to pick up their slack despite losing people. But it seems as though the "do more with less" mantra and fear of being laid off for not "performing" prevents people from setting and meeting realistic goals. Fast, Good, & Cheap - you can't do all three - pick two or let your managers re-prioritize.

    Recommends
    Neutral Outlook
    Approves of CEO

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