Western Union Reviews

Updated July 27, 2015
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299 Employee Reviews

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  1. Operations Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC

    I have been working at Western Union full-time (More than 8 years)

    Neutral Outlook
    Neutral Outlook

    Pros

    Good salaries and bonuses. Multicultural environment

    Cons

    Limited opportunities for advancement locally

    Advice to Management

    Listen to the middle management more closely


  2. Helpful (1)

    Was once a great place to work, not anymore

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager - Operations in Englewood, CO
    Former Employee - Senior Manager - Operations in Englewood, CO

    I worked at Western Union

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Benefits are decent, global company, many great people

    Cons

    Leadership is poor starting at the very top with the CEO. The company constantly changes directions and uses the lowest level of outsourcing for critical IT functions.

    Advice to Management

    Replace the CEO and CIO. Reconsider the offshore model for IT. You get what you pay for and the offshore resources currently contracted are bottom of the barrel. If you really want to "transform" the organization start by recognizing that only knowledgeable, highly skilled resources in the area of MSBs can make it happen.


  3. Helpful (1)

    Director

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Englewood, CO
    Former Employee - Director in Englewood, CO

    I worked at Western Union full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Salary and benefits. Great peers to work with

    Cons

    Management are bullies and judgemental

    Advice to Management

    Stop micromanaging your employees


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  5. Awesome

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Houston, TX
    Current Employee - Account Executive in Houston, TX

    I have been working at Western Union

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, good people, work from home.

    Cons

    with an extensibe territory, driving can be too much

    Advice to Management

    more growth opportunities for Account Executives who work remotely


  6. Helpful (1)

    I have loved working for WU Digital, the digital arm in San Francisco, but I despise the broader company. No leadership.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Western Union full-time (More than a year)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    WU Digital is fun, energetic, with a can do attitude

    Cons

    Western Union overall is burocratic, has no vision, lacks leadership.

    Advice to Management

    Change the CEO


  7. Helpful (3)

    Good place to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Western Union

    Pros

    Nice office, nice people. People truly identify with the company's mission to move money for the better, and believe they are making a difference in people's lives.

    Cons

    Very political. Not the smartest bunch in the bay area. Esp technology team is full of mediocre talent, unable to deliver. Makes it hard to make a difference.


  8. Helpful (2)

    Good work environment poor management

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Western Union

    Pros

    Flexible working hours Fun events Good team environment

    Cons

    No communication with management Requirements change frequently

    Advice to Management

    Know what they are developing


  9. Helpful (1)

    Used to be very good, now it is just ok.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in New York, NY
    Current Employee - Supervisor in New York, NY

    I have been working at Western Union

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Decent pay, good benefits and international work environment.

    Cons

    Losing market share fast and executive management is not capable of creating significant growth. Compliance and legal restrictions make it very hard to grow. This has resulted to be in a cost reduction mind set due the low expectations of growth. Many issues with lack of communication.

    Advice to Management

    Invest more in the business internally not just on compliance. Stop outscoring key departments that support internal customers which would lead to improved external customer service. HR departments need a lot of improvements. Focus on improving communication to employees.


  10. Helpful (1)

    awesome

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive
    Current Employee - Account Executive

    I have been working at Western Union

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    good people, work from home.

    Cons

    if you have a large territory then driving can be a drag.

    Advice to Management

    more growth opportunities for remote employees.


  11. Great Company

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Western Union

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Dynamic and exciting company with immense growth and a unique potion with in the market

    Cons

    Fast past and thought intensive. Great for motivated individuals who want to make a difference



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