Western Union

www.westernunion.com

Western Union Reviews

Updated January 26, 2015
Updated January 26, 2015
254 Reviews
2.8
254 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Western Union President, CEO and Director Hikmet Ersek
Hikmet Ersek
143 Ratings

Review Highlights

Pros
  • Decent work/life balance if you allow it and don't let the job take over your life (in 32 reviews)

  • Good benefits and compensation, treated fairly by management, has money to spend on technology (in 20 reviews)


Cons
  • Power struggles and politics at senior management affecting performance (in 14 reviews)

  • Work life balance can be challenging (in 5 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Proceed with Caution!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Englewood, CO
    Former Employee - Anonymous Employee in Englewood, CO

    I worked at Western Union full-time (more than 3 years)

    Pros

    Great benefits, good pay.

    Cons

    Crippled with process and procedure. No perceived technology or business strategy or vision.

    Advice to ManagementAdvice

    There are good people everywhere. Don't be penny wise and pound foolish. Great US company with 160 history and tradition likely to fail due to lack of vision, strategy, and execution.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Cost Over Quality

    Former Employee - Customer Service in Dallas, TX
    Former Employee - Customer Service in Dallas, TX

    I worked at Western Union full-time (more than 3 years)

    Pros

    Multicultural work environment and flexible work hours.

    Cons

    Seniority plays an important part in daily operations. No clear path of professional development.

  3. 2 people found this helpful  

    Delusional engineering leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Western Union full-time (more than 3 years)

    Pros

    The office location in SF is awesome. The pay is good.

    Cons

    The lack of technical prowess is astounding. Incompetence And complacency is rewarded generously.

    Advice to ManagementAdvice

    Engineering: Get a grip on reality. Your achievements are lackluster. Be accountable for your mistakes and admit your incompetence.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AML Compliance Analyst in Englewood, CO
    Current Employee - AML Compliance Analyst in Englewood, CO

    I have been working at Western Union full-time (more than a year)

    Pros

    life-work balance, great chance to work with different people

    Cons

    things are going slowly and senior management is really lazy

    Advice to ManagementAdvice

    think more of the details, rather than focus on the big empty concepts

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Western Union has changed in recent years, and not for the better. They have so much potential!.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Englewood, CO
    Former Employee - Anonymous Employee in Englewood, CO

    I worked at Western Union full-time (more than 5 years)

    Pros

    The pay is great - much higher than most in comparable industries.
    The company is excellent at providing many methods of training/growth - including their own on-line "university" where you can learn most things - including other languages
    The benefits and paid time off were excellent - health, vision, dental. life & 3 weeks PTO to start
    The company used to be more employee-focused, but has lost that due to bottom-line management
    Great people to work with. Every department I was in contact with had really good people working there
    Great location in Englewood - free parking, company cafeteria and concierge services available

    Cons

    The company used to be more employee-friendly. Even executives stated that unless you were working 50-60+ hours each week, that you would not be able to accomplish everything you had to do.
    Too much work and not enough employees - huge layoffs in the last couple of years. The company wants to get "lean," but they are working their people to death.
    There used to be fun employee events to help blow off steam and relax a bit, but now everyone keeps working at their desk - through breaks and lunches, and you are frowned upon if you leave for a bit.
    The company is spending millions of dollars to renovate the space - all VERY small cubicles with no desk space, storage or privacy - even for directors and VPs.

    Advice to ManagementAdvice

    Stop working your employees so many hours - if you want to keep some of the great people you have, pay is not everything - learn more about work/life balance.

    Recommends
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    interesting but challenging journey

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Marketing Manager in Denver, CO
    Current Employee - Senior Marketing Manager in Denver, CO

    I have been working at Western Union full-time (more than 5 years)

    Pros

    international employee base, many opportunities to engage inchallenging projects, flexible work location, good health benefits

    Cons

    too frequent leadership & org structure changes

    Advice to ManagementAdvice

    provide a clear strategy during the constant, cycle of change for the better

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 3 people found this helpful  

    Great if you want to be a lifer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Western Union full-time

    Pros

    Work/Life Balance is okay.
    Staff tries to help

    Cons

    No training
    Cliques are rewarded
    Suggestions are ignored
    Senior Managers don't listen to new employees - you're lucky if you get a good morning.
    No growth - dead end jobs

    Advice to ManagementAdvice

    Take a management class

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Alot of great people and talent.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shared Services
    Former Employee - Shared Services

    I worked at Western Union full-time (more than 5 years)

    Pros

    Good benefits, compensation was fair.

    Cons

    Good 'ol boy superficial management. Frequent and excessive layoffs and " re-orgs" in the midst of multi million dollar campus "beautification". Directors and Managers in sensitive positions working in cubicals.

    Advice to ManagementAdvice

    Be more transparent and less superficial.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Nice place to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Western Union

    Pros

    Flexible hours and friendly work environment. Employees are nice and great to work with.

    Cons

    Not full weeks all of the time. Great atmosphere to be a part of. Not much wrong with the company.

    Advice to ManagementAdvice

    Good people

  11.  

    great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fraud Analyst in San Francisco, CA
    Current Employee - Fraud Analyst in San Francisco, CA

    I have been working at Western Union full-time (more than a year)

    Pros

    great atmosphere, good energy , great snacks.

    Cons

    benefits are a bit pricey, hard to get hired.

    Advice to ManagementAdvice

    needs more personal growth,

    Recommends
    Negative Outlook
    No opinion of CEO

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