Western Union

  www.westernunion.com
  www.westernunion.com

Western Union Reviews

Updated October 18, 2014
Updated October 18, 2014
233 Reviews
2.8
233 Reviews
Rating Trends

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Western Union President, CEO and Director Hikmet Ersek
Hikmet Ersek
131 Ratings

Review Highlights

Pros
  • Decent work/life balance if you allow it and don't let the job take over your life (in 30 reviews)

  • Good benefits and compensation, treated fairly by management, has money to spend on technology (in 20 reviews)


Cons
  • Power struggles and politics at senior management affecting performance (in 14 reviews)

  • Work life balance can be challenging (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    A toxic environment (San Francisco)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at Western Union as a contractor (less than an year)

    Pros

    - Great benefits
    - Very global
    - Brand recognition
    - Some of the coolest people I've worked with

    Cons

    - People don't show up to meetings or don't show up on time hard to get anything done
    - Unethical people in particular in the Engineering team, make it a rotten place to work at (despite the cool people mentioned above)
    - Screwed up in general lots of unhappy people
    - HR doesn't do much about issues brought to their attention
    - Not a friendly place for women I hear

    Advice to ManagementAdvice

    - Cleanup house in Engineering
    - If you need people in engineering hire them don't just contract for long term need.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Competitive Salary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager in Denver, CO
    Current Employee - IT Manager in Denver, CO

    I have been working at Western Union full-time (more than 5 years)

    Pros

    Competitive Salary . Work life balance is difficult due to lack of SME's in house.

    Cons

    Management team needs to innovate and put their act together on operational cost.

    Advice to ManagementAdvice

    Innovation is the key and most importantly focus on ROI . Either spend money for future investment in products/technologies or look of ROI in operational cost. Currently senior people mentality is to spend more money & expand their portfolio in operations.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Key Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Key Account Executive in San Diego, CA
    Current Employee - Key Account Executive in San Diego, CA

    I have been working at Western Union full-time (more than 5 years)

    Pros

    Ability to create change in our customers businesses

    Cons

    I have nothing but great consideration for the not only the job I embark on everyday but the challenges we complete as a team.

    Advice to ManagementAdvice

    I always share experiences with upper management based on customers needs.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    A very Formal Corporate Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Western Union full-time

    Pros

    Salary is comparatively good. Benefits are good

    Cons

    Too much micromanagement! Get the teams to work together!

    Advice to ManagementAdvice

    Hang on tight to your talent. Too many new people and too many people in silos! Get the departments to work together. I hear tooooooooo much that isn't my job. Also that if the customer doesn't fall in the normal flow of things give them the special attention (figure out a way) that they need! Bring the jobs back to the US and HOPE you can get your talent back! Quit hiring so many contractors that don't know the business

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Chaos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing in Englewood, CO
    Former Employee - Marketing in Englewood, CO

    I worked at Western Union full-time (more than 5 years)

    Pros

    Working at a global company and the benefits. The worker bees are really working hard and trying to make a difference, very difficult sometimes with how upper management is constantly changing teams and priorities.

    Cons

    Very hard to move positions within the company. If you get on the right team, it can be a great experience but if you don't it can be very difficult. Corporate goals often are not laid out until March/April and team goals often change during the year. Executive team not willing to take many risks on innovation. Very few women left on the Executive team. Being flexible during change is different than complete chaos.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    It's an ok place to work but very scattered

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Manager in Denver, CO
    Current Employee - Marketing Manager in Denver, CO

    I have been working at Western Union full-time (more than an year)

    Pros

    Compensation was fair, very low pressure, there are growth opportunites

    Cons

    Lack of focus and planning. Corporate vision changes daily. There is no accountability at any level...any!

    Advice to ManagementAdvice

    Plan your work and work your plan.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Good place to hone your skills, but limited opportunities stifle career growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO

    I have been working at Western Union full-time (more than 3 years)

    Pros

    A global company with a lot of different facets. Decent pay and benefits (immediate vesting on 401k match). Colleagues are great people to work with; very smart and skilled at their jobs. Opportunity to meet people from all over the world and to learn how to interact with people from vastly different cultures and experiences. Fortune 500 experience is always nice to have on a resume

    Cons

    Not much opportunity for people to advance in their careers, as jobs are steadily being outsourced to third party vendors or shipped overseas. IT is extremely outdated and can cause a lot of extra work. Layoffs are a constant concern, meanwhile "investments" are being made to remodel the interior of the offices around the world. Executives seem to view employees as replaceable cogs in a machine.

    Advice to ManagementAdvice

    For a global, multi-national organization, there are very few opportunities to explore new career opportunities. Start an expat program so that employees can meet their business partners and better understand our customers. Provide genuine career progression plans that are achievable.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Great, hard working people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Western Union full-time (more than 3 years)

    Pros

    The pay and benefits are great. You will get lots of great experience as you wear many different hats.

    Cons

    There are a ton of politics that can form decisions, Resources in technology are scarce so lots of work arounds are needed.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Confused

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Systems Architect in Montvale, NJ
    Current Employee - Business Systems Architect in Montvale, NJ

    I have been working at Western Union full-time (more than 10 years)

    Pros

    Good Salary, culture, Chance to learn,

    Cons

    no direction from top management. Strategy changes every 3 years. no goals.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Good pay, good work/life balance, Outsourcing and reorgs galored, employees devalued

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Applications Developer in Englewood, CO
    Former Employee - Senior Applications Developer in Englewood, CO

    I worked at Western Union full-time (more than 5 years)

    Pros

    Good pay, good work/life balance.

    Cons

    Company has outsourced accounting, support groups, and IT. All that is left is business and sales.
    Very little chance for advancement or employee growth.

    Advice to ManagementAdvice

    Outsourcing does not work. It is going to cost you customers and money in the long run.
    The last round of IT layoffs discarded an incredible amount of system knowledge. Programming skills are somewhat portable, but system knowledge is not.

    You need to value and invest in your employees more.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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