Western Union

  www.westernunion.com
  www.westernunion.com
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Western Union Reviews

Updated September 12, 2014
Updated September 12, 2014
224 Reviews
3.0
224 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Western Union President, CEO and Director Hikmet Ersek
Hikmet Ersek
125 Ratings

Review Highlights

Pros
  • Decent work/life balance if you allow it and don't let the job take over your life (in 24 reviews)

  • Good benefits, salaries are competitive (in 18 reviews)


Cons
  • Senior management changes major initiatives each year and employee confidence diminishes (in 12 reviews)

  • Work-life balance is out of balance (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    A lot of catch up required

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Western Union full-time for more than 5 years

    Pros

    Good work/life balance, decent salary.

    Cons

    No clear direction for the company. Annual layoffs

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Western Union Payment Services (IT)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Developer  in  New York, NY
    Current Employee - Senior Developer in New York, NY

    I have been working at Western Union full-time for more than 8 years

    Pros

    Flexible working environment.
    Good managers
    Technology is good though hardware updates are lacking
    Friendly co-workers

    Cons

    Incompetent executive leadership
    Highly politicised mid-level management
    Planning changes with every new CIO - and they have changed 3 in the past 6 years.
    No coherent plan - very inward looking. Lots of talk very little action.

    Advice to ManagementAdvice

    Plan for the future and stick to it,
    Respect your employees and rewards them with money and recognition.
    Denver is not the only office - a lot of satellite offices have very competent employees. Visit those offices and talk to those folks and boost their morale.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Great leaders with a passion for the payments business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President
    Current Employee - Vice President

    I have been working at Western Union full-time for less than a year

    Pros

    Great at managing risk and compliance for a money transfer company
    Evolving beyond the realms of cash to electronic
    Adopting mobile devices for bringing ease of P2P money transfer

    Cons

    Slow to innovate
    Innovation and product development processes are rather archaic
    Digital presence is limited
    Senior leaders are not moving fast enough pace of competitors

    Advice to ManagementAdvice

    Good strategic thoughts and plans exist to fuel growth for the next 20 years - do not shelve those in light of other challenges.
    Create a future for growth

    Recommends
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Good overall company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President  in  Englewood, CO
    Former Employee - Vice President in Englewood, CO

    I worked at Western Union full-time for more than 5 years

    Pros

    Good working environment, some good amenities. Staff are friendly and good to work with. Global company brings good experiences across many different cultures.

    Cons

    Company direction seems to change often causing waste, inefficiencies and employee frustration. Company is often bogged down due to this.

    Advice to ManagementAdvice

    Need to continue to innovate

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Great people/atmosphere but short term focus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  Denver, CO
    Current Employee - Director in Denver, CO

    I have been working at Western Union full-time for more than 10 years

    Pros

    Great people, pays well, opportunity exists for lateral movement. If you like Compliance this has great job security

    Cons

    Reorgs 1x a year EVERY year. Sticking to a strategy has been a challenge. Lack of focus stretches resources and leads to professional frustration.

    Advice to ManagementAdvice

    Congratulations on a positive work environment. Continue to search for that one idea that can take WU to the next level or pricing will continue to consume margin.

    Recommends
    Negative Outlook
    No opinion of CEO
  7.  

    good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Western Union

    Pros

    house based job but traveling company car

    Cons

    salaries under the market bonus is going down

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Once a leader, now struggling to maintain market share due to poor leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Applications Architect  in  Montvale, NJ
    Current Employee - Applications Architect in Montvale, NJ

    I have been working at Western Union full-time for more than 5 years

    Pros

    Good benefits, good technology, a good amount of challenges, new products and services being developed on a regular basis, recognizable brand.

    Cons

    Poor leadership, unengaged HR, poor culture, lack of focus, constant downsizing, mediocre products and services, shrinking market share, reactive management, poor communication.

    Advice to ManagementAdvice

    Institute cultural changes including leadership training, re-evaluate leaders within the organization.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    There were great international business opportunities at Western Union.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Denver, CO
    Former Employee - Manager in Denver, CO

    I worked at Western Union full-time for more than 5 years

    Pros

    The company is extremely diverse with operations all over the world. I had the opportunity to regularly work with people from six continents.

    Cons

    Executive management restructures the company with considerable layoffs on an annual basis. This regular lack of strategic direction may be responsible for poor morale in certain groups within the company.

    Advice to ManagementAdvice

    Western Union should develop a strategy beyond increasing agent location counts. Strategic partnerships abound in complimentary industries.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Bipolar company with severe lack of direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Englewood, CO
    Current Employee - Anonymous Employee in Englewood, CO

    I have been working at Western Union full-time for more than a year

    Pros

    Great people and interesting opportunities
    Campus should look nicer once finished

    Cons

    Bureaucracy, hard to get anything done
    Huge layoffs without warning
    Huge layoffs in the midst of reconstructing and "revamping" entire campus
    Big blow to company morale every time this happens (annually!)

    Advice to ManagementAdvice

    Stick to your guns when you develop a plan. Don't make people kill themselves to achieve your goals and targets which are constantly raised only to lay them off for no good reason

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    okay company, but can't see a future in it.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Western Union

    Pros

    easy job, good location,

    Cons

    cuts out benefits, doesn't treat employee well

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