Western Union Reviews

Updated June 17, 2015
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2.7
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Western Union President, CEO and Director Hikmet Ersek
Hikmet Ersek
4 Ratings

Pros
  • Work life balance is difficult due to lack of SME's in house (in 32 reviews)

  • Good benefits and competitive salary (in 20 reviews)

Cons
  • Power struggles and politics at senior management affecting performance (in 14 reviews)

  • Work life balance can be challenging (in 5 reviews)

More Pros and Cons

7 Employee Reviews

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  1. Helpful (1)

    Good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Middle Management Finance in London, England (UK)
    Current Employee - Middle Management Finance in London, England (UK)

    I have been working at Western Union

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great colleagues and good culture

    Cons

    Too many changes in middle management with little relevant experience

    Advice to Management

    Make sure your management actually know what they're doing. Too many people talk the talk but don't deliver


  2. Helpful (1)

    A leader without future

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Manager in London, England (UK)
    Current Employee - IT Manager in London, England (UK)

    I have been working at Western Union

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Its an slept leader company, you will be fine as they dont demand any effort from you

    Cons

    lotssss, lotsss, lot, lot, lot, lot

    Advice to Management

    Quit


  3. Helpful (9)

    The Lunatics Are Running The Asylum

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in London, England (UK)
    Former Employee - Director in London, England (UK)

    I worked at Western Union full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Interesting work when you are allowed to do it without interference. Some good people at middle / lower level in the company. Offering a service that people really need.

    Cons

    Am I the only person to have spotted that the CEO doesn't have a clue?

    Revenue down, profits down, customers switching, share price collapsed, and his 'strategy' in response is to fire people and travel around the world in luxury with his personal photographer and PR exec, posting pointless stories every day.

    Hanging around at the Gates and Clinton Foundation meetings talking about poverty. Talking about leadership at industry forums. Really ironic given his CEO package and total lack of leadership skills.

    Advice to Management

    1. Get rid of the CEO and his sycophantic cronies, whose main motivation is self enrichment and playing internal politics.
    2. If you keep the CEO, keep him away from the media. His performances are embarrassing, and demonstrates his total lack of understanding of digital money transfer, Bitcoin etc.
    3. Stop moving jobs around the world, constantly looking for someone to do the job cheaper.


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  5. Helpful (3)

    Talented People

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Western Union

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Talented People
    Great environment with smart and like minded colleagues
    Good Pay and Benefits package
    Global exposure and opportunity for travel

    Cons

    Only one product
    Not much innovation
    Dated systems and horrible systems management team
    CIO office is more political than functional
    Too many layoffs leading to people afraid of their own shadow and not focusing on their jobs
    Low staff morale

    Advice to Management

    You have great people! Stop throwing them out the door while keeping the ineffectual one (ie the management team). Upgrade your technology base and no, the guys in San Francisco are not doing it - they are having a laugh and taking you for a ride.


  6. Helpful (1)

    Early doors but already a great welcome

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Peterborough, England (UK)
    Current Employee - Senior Manager in Peterborough, England (UK)

    I have been working at Western Union full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    International environment, fast-paced and very stimulating.

    Cons

    We are blessed with a lot of automation however I believe we have a long way to go to get the best out of it.

    Advice to Management

    Simplify. Learn from the Engagement Survey results which tell us that the main area we need to focus in is in making workplace systems and processes more simple.


  7. Good work-life balance, poor employee/development job progression prospects - unless you are in sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Support in London, England (UK)
    Current Employee - Operations Support in London, England (UK)

    I have been working at Western Union full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good work-life balance.

    The employees are a pleasure to work with and, in general, are knowledgeable in their respective fields.

    Cons

    Little to no job progression/advancement prospects (unless you are in with the right people). Jobs which would be best filled internally are filled by external candidates.

    Too much bureaucracy and red tape - all decisions need excessive, multiple sign off so nothing ever gets done. Everything seems to need sign-off from the USA - even if the country of impact is in Europe/elsewhere. You end up feeling that this need to jump through multiple hoops is only for the benefit of keeping US VPs/AVPs in a job.

    Cost cutting and budget restrictions mean 'back office/support' teams are under-resourced, but there is always enough money to take on new frontline sales staff without thinking about how the additional sales will be supported.

    General morale is poor.

    Advice to Management

    Improve development and job opportunities for internal staff, make staff feel valued and appreciated.

    Reduce the excessive bureaucracy, allow country managers/ the relevant Head of Department the power to sign off projects/resourcing needs.


  8. Helpful (2)

    Operations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Operations Manager in London, England (UK)
    Current Employee - Regional Operations Manager in London, England (UK)

    I have been working at Western Union full-time (Less than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    none - there is absolutely nothing good about this company

    Cons

    strange culture, very suffocating atmosphere

    Advice to Management

    get rid of some of the dinosaurs



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