Western Union

  www.westernunion.com
  www.westernunion.com
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Western Union Reviews in United Kingdom

Updated August 28, 2014
Updated August 28, 2014
226 Reviews
2.9
226 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Western Union President, CEO and Director Hikmet Ersek
Hikmet Ersek
126 Ratings

Review Highlights

Pros
  • Decent work/life balance if you allow it and don't let the job take over your life (in 29 reviews)

  • Good benefits and compensation, treated fairly by management, has money to spend on technology (in 19 reviews)


Cons
  • Power struggles and politics at senior management affecting performance (in 14 reviews)

  • Work life balance can be challenging (in 5 reviews)

More Highlights

4 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Early doors but already a great welcome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager  in  Peterborough, England (UK)
    Current Employee - Senior Manager in Peterborough, England (UK)

    I have been working at Western Union full-time for less than a year

    Pros

    International environment, fast-paced and very stimulating.

    Cons

    We are blessed with a lot of automation however I believe we have a long way to go to get the best out of it.

    Advice to ManagementAdvice

    Simplify. Learn from the Engagement Survey results which tell us that the main area we need to focus in is in making workplace systems and processes more simple.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Talented People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Western Union

    Pros

    Talented People
    Great environment with smart and like minded colleagues
    Good Pay and Benefits package
    Global exposure and opportunity for travel

    Cons

    Only one product
    Not much innovation
    Dated systems and horrible systems management team
    CIO office is more political than functional
    Too many layoffs leading to people afraid of their own shadow and not focusing on their jobs
    Low staff morale

    Advice to ManagementAdvice

    You have great people! Stop throwing them out the door while keeping the ineffectual one (ie the management team). Upgrade your technology base and no, the guys in San Francisco are not doing it - they are having a laugh and taking you for a ride.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Good work-life balance, poor employee/development job progression prospects - unless you are in sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Support  in  London, England (UK)
    Current Employee - Operations Support in London, England (UK)

    I have been working at Western Union full-time for more than 3 years

    Pros

    Good work-life balance.

    The employees are a pleasure to work with and, in general, are knowledgeable in their respective fields.

    Cons

    Little to no job progression/advancement prospects (unless you are in with the right people). Jobs which would be best filled internally are filled by external candidates.

    Too much bureaucracy and red tape - all decisions need excessive, multiple sign off so nothing ever gets done. Everything seems to need sign-off from the USA - even if the country of impact is in Europe/elsewhere. You end up feeling that this need to jump through multiple hoops is only for the benefit of keeping US VPs/AVPs in a job.

    Cost cutting and budget restrictions mean 'back office/support' teams are under-resourced, but there is always enough money to take on new frontline sales staff without thinking about how the additional sales will be supported.

    General morale is poor.

    Advice to ManagementAdvice

    Improve development and job opportunities for internal staff, make staff feel valued and appreciated.

    Reduce the excessive bureaucracy, allow country managers/ the relevant Head of Department the power to sign off projects/resourcing needs.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Operations Manager  in  London, England (UK)
    Current Employee - Regional Operations Manager in London, England (UK)

    I have been working at Western Union full-time for less than a year

    Pros

    none - there is absolutely nothing good about this company

    Cons

    strange culture, very suffocating atmosphere

    Advice to ManagementAdvice

    get rid of some of the dinosaurs

    Doesn't Recommend
    No opinion of CEO

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