Westlake Hardware
3.0 of 5 9 reviews
www.westlakehardware.com Lenexa, KS 1000 to 5000 Employees

Westlake Hardware Reviews

Updated Apr 16, 2014

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3.0 9 reviews

                             

50% Approve of the CEO

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George Smith

(4 ratings)

63% of employees recommend this company to a friend
9 Employee Reviews
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Great place to work

Cashier (Current Employee)
Omaha, NE

I have been working at Westlake Hardware part-time for less than a year

ProsEveryone is helpful and works together to the customers benefit.

ConsNothing really. It is a part time job, the downsides are expected.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Educational

Floor Manager (Current Employee)

I have been working at Westlake Hardware full-time

ProsIt is a salaried position. Fairly simple processes overall.

ConsLoooots of hours. Again you are salaried. Expect to work on average 52+ hours a week.
And fairly simple processes overall. But you are expected to be doing so much all the time these simple tasks turn in to all day challenges

Advice to Senior ManagementChange schedule for the retail managers to an opener a mid day and a closer and rotate accordingly. Instead of 3 sometimes 4 managers opening and 1 closer.

Yes, I would recommend this company to a friend

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Was a great neighborhood hardware store..

Department Specialist (Current Employee)
Fort Worth, TX

I have been working at Westlake Hardware full-time for more than 5 years

ProsThe family environment that can be created inside the store.

ConsCompassion is disappearing and associates are looked at as expendable.

Advice to Senior ManagementRealize the great people you have an the potential that they can be.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Stale

Assistant General Manager (Former Employee)
Oklahoma City, OK

I worked at Westlake Hardware full-time for more than 8 years

ProsStore employees, commitment to customer service, employee knowledge and experience helping customers with common hardware projects & problems, Midwest values and common sense, District Managers and Store smart energetic leaders

Cons1950's approach to hardware retailing no longer effective nor competitive with Home Depot, Lowes, and Menards. Real estate locations aren't competitive, merchandise is stale & store presentations are dated, Management continues to cut staffing in the stores resulting in fewer associates to help customers. Company is and has been in decline for many years, raises were eliminated long ago, 401k contributions & benefits reduced. No place to grow a career.

Advice to Senior ManagementSell the company to a management team committed to growing the company vs. managing the decline, eliminate involvement from former owners/founders

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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A nightmare from hell

Regional Loss Prevention Manager (Former Employee)
Lenexa, KS

I worked at Westlake Hardware full-time for more than a year

Prosthe associates and management in the stores that I worked with was like family

ConsLow pay, no bonus structure or stock options, behind the times in new technology

Advice to Senior ManagementLearn how to teach your employees who are working hard and diligently. Pay based on their experience and stop low balling the associates you want working for you. A new Director of Loss Prevention would have been nice.

No, I would not recommend this company to a friend

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4 years of experience in customer service

Customer Service Representative (Former Employee)
Lenexa, KS

I worked at Westlake Hardware full-time for more than 3 years

ProsGreat experience to learn about all aspects of hardware and home maintenance in the store. Was given full training soon after hire to use all utilities in the store like forklift, all tools in the shop, screen repair, blinds trimming, pipe cutting and threading, etc.

ConsSome management is fairly worthless and the lower employees are held responsible. Can be a lot of hard labor some days, but nothing too terrible.

Advice to Senior ManagementConsult with employees in the stores when making decisions, not just from the corporate office.

Yes, I would recommend this company to a friend

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A fair and reasonable small box retailer.

Department Specialist (Current Employee)
Tulsa, OK

I have been working at Westlake Hardware full-time for more than 3 years

ProsThey stress customer service above anything else and have better benefits than most retailers.

ConsThey are becoming a little too "corporate".

Advice to Senior ManagementToo much "corporate culture" gets in the way of giving really excellent customer service

Yes, I would recommend this company to a friend

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Lots of positive changes, now the mid level unit managers need to be changed

Floor Manager (Current Employee)
Garden City, KS

I have been working at Westlake Hardware

Prosgreat small town atmosphere, the changes the company is going through are positive.

ConsTechnology is horribly behind, Store managers are tyranic.

Advice to Senior ManagementLet your people be individuals, Work harder on providing opportunities for your people with training and such. Ask for advice from those that actually work in the stores, not the managers who pilot a desk.

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Very nice people, committed to the community.

Anonymous Employee (Former Employee)

I worked at Westlake Hardware

ProsBusiness devoted to their market segment.

ConsMany of the facilities are run down and antiquated.

Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at Westlake Hardware reviews and ratings — including employee satisfaction and approval rating for Westlake Hardware CEO George Smith. All 9 reviews posted anonymously by Westlake Hardware employees.