Westlake Hardware Reviews

Former Employee – worked at Westlake Hardware full-time for more than 3 years

Pros – Great experience to learn about all aspects of hardware and home maintenance in the store. Was given full training soon after hire to use all utilities in the store like forklift, all tools in the shop, screen repair, blinds trimming, pipe cutting and threading, etc.

Cons – Some management is fairly worthless and the lower employees are held responsible. Can be a lot of hard labor some days, but nothing too terrible.

Advice to Senior Management – Consult with employees in the stores when making decisions, not just from the corporate office.

Yes, I would recommend this company to a friend

Current Employee – been working at Westlake Hardware full-time for more than 3 years

Pros – They stress customer service above anything else and have better benefits than most retailers.

Cons – They are becoming a little too "corporate".

Advice to Senior Management – Too much "corporate culture" gets in the way of giving really excellent customer service

Yes, I would recommend this company to a friend

Current Employee – been working at Westlake Hardware

Pros – great small town atmosphere, the changes the company is going through are positive.

Cons – Technology is horribly behind, Store managers are tyranic.

Advice to Senior Management – Let your people be individuals, Work harder on providing opportunities for your people with training and such. Ask for advice from those that actually work in the stores, not the managers who pilot a desk.

Former Employee – worked at Westlake Hardware

Pros – Business devoted to their market segment.

Cons – Many of the facilities are run down and antiquated.

Yes, I would recommend this company to a friend