Westlake Hardware

  www.westlakehardware.com
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Westlake Hardware Reviews

Updated August 17, 2014
Updated August 17, 2014
11 Reviews

3.1
11 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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George Smith
5 Ratings

Employee Reviews

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  1.  

    Great Job, I loved going most of the time.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    I worked with a lot of great people over the years I was there. The Garden Center was my favorite thing about my job. I couldn't wait for spring time to come around every year. I was usually kept busy, there was rarely a time when there was nothing to get done.

    Cons

    Not much to say here, I enjoyed working for Westlake, of course there were problems here and there, but nothing too serious. Overall, it was a great job.

  2.  

    The worst job i've ever had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    Pros

    Some bonding between employees. A few good role models who can help you out with anything.

    Cons

    Corporate was always horrible to deal with often making unreasonable requests. Some managers were terrible influences and half assed their job on a daily basis while at the same time treated their employees less than human. Way too low pay for sales associates who have hard jobs. Bland atmosphere. Technology is very outdated. You often find yourself run out of productive things to do which can be frustrating. Not organized well, hard to find things especially in the back room. Working here bored me to death. It rarely felt rewarding after putting in hard work. I had the worst depression and anxiety of my life while working here.

    Advice to ManagementAdvice

    Fire the unproductive mid level managers who set bad examples for employees, up the pay for your hard workers who have stuck with the store, and treat the people you hire like individual beings. Creating an environment where everyone works hard together and respects each other would fix nearly everything.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier  in  Omaha, NE
    Current Employee - Cashier in Omaha, NE

    Pros

    Everyone is helpful and works together to the customers benefit.

    Cons

    Nothing really. It is a part time job, the downsides are expected.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Educational

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Floor Manager
    Current Employee - Floor Manager

    Pros

    It is a salaried position. Fairly simple processes overall.

    Cons

    Loooots of hours. Again you are salaried. Expect to work on average 52+ hours a week.
    And fairly simple processes overall. But you are expected to be doing so much all the time these simple tasks turn in to all day challenges

    Advice to ManagementAdvice

    Change schedule for the retail managers to an opener a mid day and a closer and rotate accordingly. Instead of 3 sometimes 4 managers opening and 1 closer.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Was a great neighborhood hardware store..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Specialist  in  Fort Worth, TX
    Current Employee - Department Specialist in Fort Worth, TX

    Pros

    The family environment that can be created inside the store.

    Cons

    Compassion is disappearing and associates are looked at as expendable.

    Advice to ManagementAdvice

    Realize the great people you have an the potential that they can be.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Stale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant General Manager  in  Oklahoma City, OK
    Former Employee - Assistant General Manager in Oklahoma City, OK

    Pros

    Store employees, commitment to customer service, employee knowledge and experience helping customers with common hardware projects & problems, Midwest values and common sense, District Managers and Store smart energetic leaders

    Cons

    1950's approach to hardware retailing no longer effective nor competitive with Home Depot, Lowes, and Menards. Real estate locations aren't competitive, merchandise is stale & store presentations are dated, Management continues to cut staffing in the stores resulting in fewer associates to help customers. Company is and has been in decline for many years, raises were eliminated long ago, 401k contributions & benefits reduced. No place to grow a career.

    Advice to ManagementAdvice

    Sell the company to a management team committed to growing the company vs. managing the decline, eliminate involvement from former owners/founders

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    A nightmare from hell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Loss Prevention Manager  in  Lenexa, KS
    Former Employee - Regional Loss Prevention Manager in Lenexa, KS

    Pros

    the associates and management in the stores that I worked with was like family

    Cons

    Low pay, no bonus structure or stock options, behind the times in new technology

    Advice to ManagementAdvice

    Learn how to teach your employees who are working hard and diligently. Pay based on their experience and stop low balling the associates you want working for you. A new Director of Loss Prevention would have been nice.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    4 years of experience in customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Lenexa, KS
    Former Employee - Customer Service Representative in Lenexa, KS

    Pros

    Great experience to learn about all aspects of hardware and home maintenance in the store. Was given full training soon after hire to use all utilities in the store like forklift, all tools in the shop, screen repair, blinds trimming, pipe cutting and threading, etc.

    Cons

    Some management is fairly worthless and the lower employees are held responsible. Can be a lot of hard labor some days, but nothing too terrible.

    Advice to ManagementAdvice

    Consult with employees in the stores when making decisions, not just from the corporate office.

    Recommends
    Neutral Outlook
  10.  

    A fair and reasonable small box retailer.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Specialist  in  Tulsa, OK
    Current Employee - Department Specialist in Tulsa, OK

    Pros

    They stress customer service above anything else and have better benefits than most retailers.

    Cons

    They are becoming a little too "corporate".

    Advice to ManagementAdvice

    Too much "corporate culture" gets in the way of giving really excellent customer service

    Recommends
    Neutral Outlook
  11.  

    Lots of positive changes, now the mid level unit managers need to be changed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Floor Manager  in  Garden City, KS
    Current Employee - Floor Manager in Garden City, KS

    Pros

    great small town atmosphere, the changes the company is going through are positive.

    Cons

    Technology is horribly behind, Store managers are tyranic.

    Advice to ManagementAdvice

    Let your people be individuals, Work harder on providing opportunities for your people with training and such. Ask for advice from those that actually work in the stores, not the managers who pilot a desk.

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