Westlake Services Reviews

Updated August 21, 2015
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3.1
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Recommend to a friend
Approve of CEO
Westlake Services Chairman Don Hankey
Don Hankey
31 Ratings

Pros
  • Good people, Technology lot of chance to learn java web app dev (in 3 reviews)

  • Using the "Three P's" above, this company will continue to grow and make A LOT of money, because, unfortunately, this stuff actually works (in 2 reviews)

Cons
  • Employee turnover is extremely high, especially for the sales department (in 2 reviews)

  • Many changes to dealer guidelines (in 6 reviews)

More Pros and Cons

65 Employee Reviews

Sort: Popular Rating Date
  1. Great Work Environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Westlake Services full-time

    Pros

    Fun, friendly office environment with no offices, including for the executives. You feel like it is okay to get up and walk over to a colleague or supervisor and chat or ask for help.

    Cons

    As is with many sales company, especially in the auto industry, the stress can be a bit high, but is manageable.

    Advice to Management

    NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA


  2. Cares about data

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Westlake Services (More than a year)

    Pros

    Great opportunity for analysts. Management highly value technology and data. Fast-paced environment that is not afraid of change. People are generally cooperative and friendly.

    Cons

    Parking is terrible and offices are in a dead zone


  3. Good experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Analyst Intern in Los Angeles, CA
    Former Employee - Financial Analyst Intern in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I enjoyed my time as a finance intern with Westlake. They give you meaningful projects which genuinely impact the operations of the company. The team is very supportive and eager to teach. I loved that the executives sit in the open with all of the other employees. This made for a great atmosphere.

    Cons

    The parking is terrible. The industry can be a downside to working here. Sub prime auto is interesting but can be questionable ethically.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Dealer Account Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Westlake Services full-time

    Pros

    Good program, recognizable name, always evolving, technology, $100 bucks per deal, competitive with prime and subprime.

    Cons

    Saturate the market with reps, and everyone is fighting and stepping all over each other to get dealers. I also had two internal reps call on my dealers while i was inside the dealership. Very embarrassing. Mandatory 8 visits and 15 calls a day. If this isnt done, they dock your pay. Salary gradually goes down the longer you're there. Insurance is horrible.

    Advice to Management

    Stop saturating the market and pushing good reps out. Its hard enough competing against other companies, then youre competing against your own reps. Stop treating it like the wild west. Get better insurance. Ive worked for smaller companies with better insurance.


  6. Financial Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Westlake Services full-time (More than a year)

    Pros

    - Opportunity to work with Sr. Management - Good Team environment - Down to earth employees - Everyone works in cubicles

    Cons

    - Pay under market for all positions across the Company - Limited Benefits (small 401k match, high employee cost for health care, scarce on-site parking, limited vacation days, very few holidays) - High employee turnover - Company does not invest in systems that would dramatically increase productivity to increase short-term profits - Many incompetent legacy managers that Executives are afraid to let go - Office stuck in the 80s - Ultimately this is a sub-prime business that pushes the boundaries of ethics that many people are embarrassed to work for including myself

    Advice to Management

    Take the advice from employee exit interviews. Unfortunately if you'd like to improve employee morale, turnover, and culture you're going need to invest in your employees (compensation, benefits, work/life balance) and systems (HR, Finance, Database).


  7. Challenging environment with competitive growth

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Westlake Services full-time

    Pros

    Growth opportunities are available in this company. The industry lends itself to create a competitive atmosphere and if you can adjust quickly enough to the ever changing environment, you will climb quickly.

    Cons

    Work life balance could improve. The company has great initiatives through HR that are changing this, but there is currently a high need for labor and the output demands can sometimes be overwhelming for the company's current size. This may be a product of a staffing issue.

    Advice to Management

    Build realistic forecasts for headcount control and staffing. Since the company is growing so quickly, don't lose sight of accounts managed per associate or department.

    Westlake Services Response

    Jul 27, 2015 – Sr. Corporate Recrutier

    Thank you for the feedback, it is great appreciated. The Recruiting team is currently working on increasing the hiring efforts across all departments, Westlake is growing so we anticipate to ... More


  8. Software engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Los Angeles, CA
    Current Employee - Senior Software Engineer in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great place to learn, to grow. Has a strong leader. Very dynamic place and never get bored.

    Cons

    Work life balance needs to be improved. Sometime management tries to accomplish too many things in an unrealistic timeline.

    Advice to Management

    Set the long term goal and strategy and communicate to the team.


  9. Senior Accountant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great team. Nice people. Overall a decent place to start your career

    Cons

    Petty drama. Hiring is based of "favors"


  10. Great Place to Work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Westlake Services full-time

    Pros

    Competitive salary, dynamic work environment, freedom to learn, definite growth potential!

    Cons

    Fast-paced, constant work, minimal structure


  11. Helpful (1)

    General ok place to work, but needs improvement

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Westlake Services full-time (More than 3 years)

    Pros

    Flexible Schedule Good pay, if you are willing to work for it Great managers & supervisors that try hard to improve us as employees and our work place. Open door policy with managers who care about us as employees and as people Can grown with the company if you want to

    Cons

    Senior management too involved in daily work, creates stressful & non-fun work space Benefits too high in cost to employees Company performs well, cost control is important but company is more concerned with costs than providing better tools, equipment (constant computer issues, upgrade them!) & work space, work space is dirty and run down Constant issues with pay & even though pay is good & company does fix any errors,, you only make money if you perform as an individual (which if great for those of us who do our work) but it does drives poor service by some of our peers to our customers & a lack of team work. Lack of focus, seems like too many ideas going on, company moves fast sometimes when it shouldn't, causes errors, bad service but they won't move quick on things that need to be done or fixed or improved or may costs money!

    Advice to Management

    Move all Senior Managers off the work floors into a dedicate space in the main building. Concentrate on Senior level projects and issues, take a more hands off approach to the everyday work. Be available as needed but be hands off, let the employees do the work. The company has lost too many good employees & managers & history repeats itself. Update the systems, computers, cubes, work space



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