Westlake Services

  www.westlakefinancial.com
  www.westlakefinancial.com

Westlake Services Reviews

Updated October 17, 2014
Updated October 17, 2014
34 Reviews
2.3
34 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Westlake Services Chairman Don Hankey
Don Hankey
12 Ratings

Employee Reviews

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  1.  

    Great company to work with.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Westlake Services

    Pros

    Good people to work with.

    Cons

    parking could be a challenge.

  2.  

    collections

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Westlake Services full-time

    Pros

    Co workers are really great to get along with, money is not the same has before it has change a lot.

    Cons

    Management is non existence, every couple of months there is a different person in management. Long time ago is was more about the employes now it more amount money. They don't take care of you at all. Supervisors are good but not all of them. There's a better possibility of getting fired than getting promoted.

    Advice to ManagementAdvice

    Take care of you're employes, cause their the bred and butter of the company, cause happy employes mean more $$$ towards the company.

  3.  

    Overall, a good way of gaining experience in the business world for any entry level candidate seeking to get their feet soaked.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous in Los Angeles, CA
    Former Employee - Anonymous in Los Angeles, CA

    I worked at Westlake Services full-time (more than 3 years)

    Pros

    You get the opportunity to gain some experience of how the business environment functions and different personas.

    Cons

    Where to start? The company has many flaws that need immediate attention. To begin, the company is constantly facing lawsuits from varies angles including customers, employees, and perhaps even dealerships. Employee turnover is extremely high, especially for the sales department. There will be conflict with management and the objective of the company if you possess high morals and integrity as this environment involves making cold heart decisions. The majority of management lacks a proper educational background to correspond with their position. The environment is very unprofessional as management is constantly talking about how they personally feel towards any individual in the company in front of other members. People with high morals and integrity, if you are physically attractive, stay away from company events as all boundaries are crossed. Finally the pay, for anonymous reasons I'll keep my title hidden. However lets just say that I was making about 20k less than the companies competitors. In addition to making 20k less, my pay was composed of about 33 percent bonus and 66 base pay (salary). The 66 percent pay was salary, meaning there was no way getting paid overtime. On top of a fix pay, you were required to work 2 Saturdays a month, which meant working overtime without the overtime pay. Now the 33 percent bonus was really your pay that you deserved every cent for (in a perfect world). However, since the world is not perfect, the 33 percent is based on how well you perform on with your responsibilities, but in reality it came down if the department did well and if not, lets make it up by taking the employees pay away (bonus). In essence, your bonus pay is a reserve for the company's loss. On top of that, their is a huge discrepancy in bonus pay among people who are "liked" and people who are not "liked". My advice to future staff: get your experience and find something greater.

    Advice to ManagementAdvice

    Keep it professional and acknowledge your staffs input on productively. Competition is on the rise and the only way to survive is by hearing your employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Dealer Manager

    Current Employee - Anonymous Employee in Cleveland, OH
    Current Employee - Anonymous Employee in Cleveland, OH

    I have been working at Westlake Services full-time (more than an year)

    Pros

    Great people and can be great organization.

    Cons

    Financial products are designed for bottom feeding.

    Advice to ManagementAdvice

    Thanks for the opportunity.

    Doesn't Recommend
  6.  

    easy!

    Former Employee - Customer Service Representative in Los Angeles, CA
    Former Employee - Customer Service Representative in Los Angeles, CA

    I worked at Westlake Services full-time (more than an year)

    Pros

    money is good hours are good! i met a lot of new friends there. Supervisor was very helpful and doesnt mind working around your schedule.

    Cons

    the only cons are some of the rude customers! they will curse at you and threaten you! Sometimes people will hang up on you as well.

  7.  

    I was part of a strike team that was able to bring down Westlake 30 days Delinquency of 60,000,000.00 to 26,000,000.00

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collector in Los Angeles, CA
    Former Employee - Collector in Los Angeles, CA

    I worked at Westlake Services full-time (more than 3 years)

    Pros

    This Company gives everyone a chance to work & grow.

    Cons

    Challenges are mainly with in your self to stay competitive constantly with rest.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Great Place to Build Experience, but you get Treated like a Child

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - 30's Collector in Los Angeles, CA
    Former Employee - 30's Collector in Los Angeles, CA

    I worked at Westlake Services full-time (more than an year)

    Pros

    The Money is Great if you work hard

    Cons

    Management Sucks, High Turnover Rate

    Advice to ManagementAdvice

    Learn to manage and care for your workers, We too have feelings and personal lives.

    Recommends
    Negative Outlook
    Disapproves of CEO
  9.  

    Lots of fun but sometimes little structure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Westlake Services full-time

    Pros

    Culture is very relaxed. Uncapped commission. Lots of freedom, flexibility, and autonomy. Training/Christmas trips are really great!!!

    Cons

    Hard to move up, your salary gets chopped in half after a year, no clear direction, very little constructive feedback, don't value people but more so numbers!!!

    Advice to ManagementAdvice

    Clear concise communicate will take you to the next level! Don't make everything about DEALS ...DEALS....DEALS!!!

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    A very stressful and unrewarding experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account
    Former Employee - Account

    I worked at Westlake Services full-time

    Pros

    There is a small chance you could make a lot of money working here.

    Cons

    The company hires people, especially sales people, expecting to fire most of them. They do not train well, instead adopting a "sink or swim" approach. They have never been able to figure out why staff succeed or fail. Their product is not competitive, there are many other loan companies with better interest rates. Their back end staff to manage the loan is filled with very lowly compensated people who are both not well trained and afraid to speak out about the mistakes they see, so sales staff suffer the consequences by losing the accounts they work so hard to secure. The end users, the auto buyers who use Westlake, HATE the company. Westlake's business model involves a significant amount of activity designed to exploit people who frankly should not be allowed to buy a car, they regularly ruin people in the name of making money.

    Advice to ManagementAdvice

    Find a way to serve the public, not be evil.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    good for entry level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Dam
    Current Employee - Dam

    I have been working at Westlake Services full-time (more than an year)

    Pros

    will look good on a resume and not micromanaged

    Cons

    driving own vehicle and low base after guarantee is gone

    Advice to ManagementAdvice

    don't keep pushing for what people do 100 deals do, they have been there for years and have a dealer base.

    Recommends
    Neutral Outlook

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