Whitbread Reviews

Updated June 27, 2015
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3.3
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Recommend to a friend
Approve of CEO
Whitbread Chief Executive Officer Andy Harrison
Andy Harrison
26 Ratings

Pros
  • Provide a nice working environment (in 4 reviews)

Cons
  • If you work in Head Office it's a great job, (in 3 reviews)

  • not enough promotions, low pay, far too many youngters rather than older teams, too many paperwork which course less on customers interactions (in 3 reviews)

More Pros and Cons

69 Employee Reviews

Sort: Popular Rating Date
  1. Brilliant company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Gillingham, England (UK)
    Current Employee - Anonymous Employee in Gillingham, England (UK)

    I have been working at Whitbread full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing team, good pay, good hours, always opportunity to work more if we want to! The atmosphere is just amazing. I am valued as a person, as my own individual person and encouraged to express my own personality. I do not feel like a number or a cog in a wheel going unnoticed. Praised often as well as encouraged on areas to improve myself. I have never worked in an organisation like this before and is by far the best job I have ever had. Doesn't feel like work. Feels like a family taking care of extended family members coming to us. A real tribe

    Cons

    I have yet to come across any downside. Any hiccups that have occurred have been dealt with swiftly and professionally and I believe that is testament to strong relationships being built

    Advice to Management

    Not so much 'advice' as I don't feel qualified to advise them on their jobs. I would just say keep going and keep improving yourselves as you encourage in us, I would like to encourage the same in you


  2. Hard but challenging

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Whitbread

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good in house training provided to those who are keen to learn. A pleasant working atmosphere in my particular place of work but I think it will differ depending on the style of the work environment and management.

    Cons

    Usually required to work weekends, bank holidays and even Christmas day although good tips can be earned at these times. Can be quite stressful at busy times and hard work on your feet most of the shift.

    Advice to Management

    Immediate management are in house and appreciate how much work is involved on a busy shift but the higher management levels don't seem to appreciate what difficulties are encountered by staff trying to adhere to company policies.


  3. Whitbread review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Whitbread

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people, Relaxed Environment, Great opportunities for growth, the company is doing very well financially, employee share scheme

    Cons

    Maternity Pay is poor, No standard way of doing things


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  5. Great people but need better tools

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accountant in Luton, East of England, England (UK)
    Current Employee - Accountant in Luton, East of England, England (UK)

    I have been working at Whitbread full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    1. Equal opportunities. I think management are generally on the lookout for people who are willing and capable enough to step up to the next level. Increasingly pro-women managers... and likely to continue now that we have one of the five female FTSE 100 CEO's.
    2. Opportunities to move around within the business, eg from Costa to Premier Inn; from the Support Centre to Operations and vice-versa.
    3. Free coffee, if that's your thing.

    Cons

    1. We are using 19th century systems, which slows down work at all levels. Fortunately management are fixing this but it will take a couple of years.
    2. Don't go o head office on a Monday after 8.30 or you won't be able to park.

    Advice to Management

    For projects, think about appointing a single owner with budget control, full accountability and a vested interest in the outcome.


  6. Fast paced exciting environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dunstable, England (UK)
    Current Employee - Anonymous Employee in Dunstable, England (UK)

    I have been working at Whitbread full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The environment is collaborative and fast paced allowing individuals to action change

    Cons

    Sometimes the volume of work can affect the work life balance


  7. Hit and Miss, great with the right support

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Birmingham, England (UK)
    Current Employee - Operations Manager in Birmingham, England (UK)

    I have been working at Whitbread

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Lots of courses and self-development, real scope to progress

    Cons

    long hours, irregular shift patterns, pay not that great when you consider how many hours you do

    Advice to Management

    look after new starters!


  8. Whitbread - Great place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Whitbread

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It's a company where there are lots of opportunities to develop. The staff are very friendly and provide great support.
    Benefit include a social atmosphere, financial benefits such as the share save scheme and educational benefits.

    Cons

    Work can be tough during busy periods

    Advice to Management

    Very happy with management.


  9. Opportunities for a self-starter

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dunstable, England (UK)
    Current Employee - Anonymous Employee in Dunstable, England (UK)

    I have been working at Whitbread full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Large programmes of funded changes and a desire to improve the already very successful company.
    Good senior management engagement.
    Extremely knowledgable workforce

    Cons

    Chaotic. Very complicated IT environment with too much of it in 3rd party suppliers heads. Quite hard to find info that should be readily to hand. Low level of maturity

    Advice to Management

    Carry on in the current direction but be clearer on strategic direction. (and fix the car parking please - Mondays and Tuesdays are still a nightmare).


  10. Working for Whitbread is a very good starting job, just a little hard to create a career from

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Chef in Hinckley, England (UK)
    Current Employee - Chef in Hinckley, England (UK)

    I have been working at Whitbread part-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Intimate team environment
    Feels like a close family
    Very active
    Very practical

    Cons

    Long hours
    Working national holidays (Christmas, New Years, Easter)
    Late nights
    Can be overlooked
    Sometimes hard to spot potential

    Advice to Management

    I can definitely see why Whirbread has a real chance of becoming a world class chain. However sometimes "up and comers" may be overlooked. Make a scheme where you can spot potential from a younger age


  11. Hard Work and lowest pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Waiter
    Former Employee - Waiter

    I worked at Whitbread

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Not very difficult.
    Not strict rules

    Cons

    not great cheam play between kitchen and waitress.
    kids holidays are horrible time.



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