Whitbread Reviews

Updated August 13, 2014
Updated August 13, 2014
28 Reviews

2.8
28 Reviews
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Whitbread Chief Executive Officer Andy Harrison
Andy Harrison
4 Ratings

Employee Reviews

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  1.  

    Progressive Company that reshaped its assets

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Whitbread full-time for more than 10 years

    Pros

    Forward thinking and ahead of the game

    Cons

    looked into systems that are often not polished

    Advice to ManagementAdvice

    Stay Focused and think of operations

    Recommends
    Positive Outlook
  2.  

    good company with many opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Deputy General Manager  in  Cambridge, East of England, England (UK)
    Current Employee - Deputy General Manager in Cambridge, East of England, England (UK)

    I have been working at Whitbread full-time for more than a year

    Pros

    great approach to customers and staff, good discounts and benefits, opportunities to move across the country with the company. great ideas and new systems put in place to improve service.

    Cons

    very high pressure to deliver targets with too short time scales. too many discounts and offers sent to customers, never enough budget for repairs and maintenance, working with broken equipment is the standard, focus on people seams to be fading as focus on profit rises. too old systems like micros that needs updating as soon as possible but company is not willing to invest money in to it. Stop giving out free money to customers because they complained as seams that customers are finding any stupid reason just to get free money out of the company. stop looking at trip adviser as this is genuine complaint website. people in general like to complaint just to get free money and with whitbread restaurants seams to be a pattern "lets go to brewers fayre or beefeater, as we will get free food

    Advice to ManagementAdvice

    start investing in right systems and actually speak to lover management to see whats needed in sites rather than listening to F&B team and people that worked in restaurant years ago, be more realistic bout the targets and give the time for mangers to complete the tasks as too much to do in the office but never enough time or hours to achieve what asked for

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    disgustingly treated, favouritism, bully for a manager and unprofessional at all times.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Receptionist  in  Doncaster, England (UK)
    Current Employee - Receptionist in Doncaster, England (UK)

    I have been working at Whitbread part-time for more than 3 years

    Pros

    The guests and feedback they send are so personal and touching. you really get to know guests and making them happy makes me happy.

    Cons

    underpaid, under staffed, over worked, long hours, no breaks, bullying and harassment, discrimination and lots lots more.

    Advice to ManagementAdvice

    advice to the managers manager, train staff better.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Hard work but fun people to work with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Waiter  in  Rainham, London, England (UK)
    Current Employee - Waiter in Rainham, London, England (UK)

    I have been working at Whitbread part-time for more than 3 years

    Pros

    I love the people i work with, and seeing regular customers every weekend.

    Cons

    Their is no communication between kitchen and FOH, and I clean areas that become messy the next day.

    Advice to ManagementAdvice

    Their needs to be a better understanding of what is required to work in kitchen and FOH, so that communication is stronger. The whole building needs to be kept clean at all times, and every weekend I work, i try and do a deep clean of as much of the building as I can, but I come in the next weekend to see that no one has respected it and have made it messy again.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Stupid management

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Whitbread

    Pros

    I done everything for everyone

    Cons

    When voicing my opinion, I was told I was wrong, even though the so called manager didn't know

    Advice to ManagementAdvice

    Get some knowledge

  7.  

    A company with full of opportunities........

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader  in  Heathrow, England (UK)
    Former Employee - Team Leader in Heathrow, England (UK)

    I worked at Whitbread full-time for more than 3 years

    Pros

    A great company with friendly working environment.....great opportunities for progression in short span.....timely training for staffs of all levels......great hierarchy system means more opportunities.....the best I like is the INCENTIVE after hitting targets every periods.

    Cons

    Even though audits are for good and is a must.....some times create pressure on all levels for a quite long period till audit actually happens. Also a department is being judged for the rest of the year just based on the audit of one day...which can be good or bad based on the mood of the employer that faces the auditor....

    Advice to ManagementAdvice

    The management right from the cluster manager to site manager is good .....the one- to -ones at individual sites need to be made more effective for the overall goodness of the site .....keep doing good....All the Best.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Receptionist  in  Falkirk, Scotland (UK)
    Current Employee - Receptionist in Falkirk, Scotland (UK)

    I have been working at Whitbread part-time for more than 10 years

    Pros

    Incentives are good and flexible with hours

    Cons

    Not always trained in a good way

    Advice to ManagementAdvice

    Treat people a little more like humans

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Has more cons than pros

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bar Staff  in  Manchester, England (UK)
    Former Employee - Bar Staff in Manchester, England (UK)

    I worked at Whitbread full-time for less than a year

    Pros

    The job was very social and friendly (with customers) it had a lot of potential to move up

    Cons

    Management let personal issues come before work related issues, lack of social life and favouritism when it comes to holidays. Hard to fit in

    Advice to ManagementAdvice

    You should choose your favourite employee to have time off, you should let people have more of a social life and let people settle in without it being a clique. Don't get personal when it comes to work matters.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Absolutely zero interest in what employee's have to say.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Deputy General Manager
    Former Employee - Deputy General Manager

    I worked at Whitbread full-time for more than 3 years

    Pros

    Potential to progress quickly if you are willing to put up with their TERRIBLE marketing strategies and lack of thought with everything they do.

    Cons

    If you work in Head Office it's a great job,..If you work in a restaurant or hotel, it is truly going to take your life away. There is a complete expectation for you to give everything to get nothing. I was once even offered a promotion with no pay rise at all, and the excuse was "It's for your development". More for less.
      I cannot begin to explain the atrocious lack of actual management at higher level. All they do is hide behind words that are meaningless. The policies and targets that are set clearly come from people that have never worked on a floor level. Having worked my way up from the bottom, in 3 years working for Whitbread, I have seen 14 managers get dismiised. This is all coming from someone that has worked in a restaurant, I have truly been astonished with the incompetance of almost all of the managers (Area Manager and above) over my time there.

    Advice to ManagementAdvice

    Work in one of your establishments before bringing out some ridiculous marketing or policy that pretty much forces people to work without breaks.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    I wouldn't advice my friends or family to work for them

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bartender, Barista, Waitress, Team Leader  in  London, England (UK)
    Former Employee - Bartender, Barista, Waitress, Team Leader in London, England (UK)

    I worked at Whitbread full-time for more than 3 years

    Pros

    Best thing about working for whitbread was meeting people from pretty much all over the world and making new friends

    Cons

    Very low pay, staff is being treated like slaves pretty often, loads of empty promises and pretty much no perspective unless you're a friend of someone from higher management.

    Advice to ManagementAdvice

    mostly to understand that you work with people, not robots and try to treat them equally and recognise good job

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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