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Bruce W White
3 people found this helpful
I have been working at White Lodging
Pros – Good benefits package- offers medical, dental, vision, long-term and short-term disability
Salary comparable to other hotels
Good bonus plan for management
Cons – --Expected to work AT LEAST 60 hours a week, with no make-up days off.
--ZERO work/life balance- Managers are expected to ALWAYS be on call. The few hours a day I wasn't at the hotel, I would receive constant calls and/or text messages from my boss.
--Not enough support staff in the admin offices- WLS hires the bare minimum amount of hourly employees (strictly limiting them to 40 hours/wk), and expects the salaried managers to work endlessly to complete the never-ending workload.
--Micro-managers- from the top down. Constant criticism and nit-picking, with emphasis on pleasing upper-management instead of meeting the needs of hotel guests.
--Little to no consistency with policies and procedures. Favored managers are allowed to slough off their work to others and do not have to adhere to hotel or departmental policies.
--Recognition is based more on popularity than productivity or true accomplishment.
--Incompetent sales staff- very few meetings & events were blocked in appropriately sized space, many promises were made to clients without being conveyed to the departments that were expected to deliver said promises. Sales Managers frequently ignored contract clauses, giving in to clients' every whim, resulting in operations staff having to scramble at the last minute to throw things together to meet the unrealistic expectations that Sales Managers gave the clients.
Advice to Senior Management – Get more staff in the admin offices. Positions missing: accounts payable, general cashier, payroll manager, group rooms coordinator, catering & convention services assistant, director of catering & convention services, etc.....
Let your managers have some time off.
Listen to your staff when they tell you something isn't working or offer an idea for improving morale, hotel processes and/or guest satisfaction. Your employees are a great resource, so you should consider their feedback, suggestions and even their well-being, instead of expecting them to be thankless order-takers who allow themselves to be driven into the ground.
No, I would not recommend this company to a friend
2010-12-26 11:38 PST
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