WhiteConcierge

  www.whiteconcierge.com
  www.whiteconcierge.com

WhiteConcierge Reviews

3 Reviews
2.4
3 Reviews

Recommend to a friend
Approve of CEO
(no image)
Jonathan Breeze
2 Ratings

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Multicultural contact centre for concierge services and emergency assistance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist in Peterborough, England (UK)
    Current Employee - Customer Service Specialist in Peterborough, England (UK)

    I have been working at WhiteConcierge full-time (more than 5 years)

    Pros

    You will be able to meet people from a vast number of countries, from European countries to Far East countries. It is THE place to truly discover other cultures. As a front line customer service specialist, attractive shift patterns, such as 7 days on 7 days off, may be available.

    Cons

    Due to the comparative small size of the company, opportunities for promotion is not often as with bigger size companies.

    Advice to ManagementAdvice

    Whiteconcierge is a good place to acquire interpersonal skill on the phone. This is because the nature of services enable the contact centre to be more than a mere call centre. Requests given by customers differ hugely from one customer to the other.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    The worst company I have worked for... By a country mile

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Services Representative in Peterborough, England (UK)
    Former Employee - Customer Services Representative in Peterborough, England (UK)

    I worked at WhiteConcierge

    Pros

    I suppose, at the time, it suited my lifestyle to work shifts and have days off during the week.
    I could surf the net during quiet times.
    I had the chance to talk to interesting people (customers) once in a while.
    Some Sunday afternoons at work were enjoyable
    Ian Foster was a great colleague and friend.

    Cons

    First, a bit of history... The original concierge department was created by Thomas Cook, then was sold to Travelex with a whole bunch of other financial services. Travelex weren't interested in concierge services and sold the department to some investors. This is when the troubles began.

    As a direct result of the above, there was, at the time I worked there, no career prospect.
    The middle management was composed of people who hadn't succeeded in moving somewhere else in Travelex before the department was sold or get a job outside.
    There were not educated, not knowledgeable and above all unhelpful. I always had the feeling they were just glad not to have to work as hard as the ground troops but like the rest of us didn't have any illusion about the company and their future there.

    As a result of the above, the day to day job can become very stressfu, mainly due to lack of support.

    There is in this company a noticeably above average rate of discipline action taken against staff.
    Many employees have been given verbal and/or written warnings. During the Travelex era these were almost unheard of.

    The C level execs abilities are inexistant. Please remember, they are the people involved in the Jet Republic fiasco. This gives the feeling that the company's future in insecure.

    Advice to ManagementAdvice

    Frankly, I don't think the management is ready to get any piece of advice.
    Please sell the company to someone who will care for it and its employees.

    Doesn't Recommend
    Disapproves of CEO
  3. 4 people found this helpful  

    Stay away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative in Peterborough, England (UK)
    Former Employee - Customer Service Representative in Peterborough, England (UK)

    I worked at WhiteConcierge

    Pros

    The 7 on 7 off shift pattern.
    Relative proximity to Cambridge and London to apply to other companies
    The building is OK

    Cons

    Inept management
    Lack of respect for employees
    No career prospect whatsoever
    Quality of traning provided
    Unrealistic expectations from the management

    Advice to ManagementAdvice

    Please open you eyes and see that most people below you are more educated and knowledgeable than you will ever be.

    Doesn't Recommend

Work at WhiteConcierge? Share Your Experiences

WhiteConcierge

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.