Glassdoor is your free inside look at Whsmith reviews and ratings — including employee satisfaction and approval rating for Whsmith CEO Kate Swann. All 18 reviews posted anonymously by Whsmith employees.
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Kate Swann
Former Employee – worked at Whsmith part-time for more than a year
Pros – Good people to work with
Cons – Poor staff area at the back of store
Advice to Senior Management – Great place to work
Yes, I would recommend this company to a friend
2013-02-22 16:08 PST
Former Employee – worked at Whsmith full-time for more than a year
Pros – The Brand Whsmith and Retail
Cons – Overpowering employee, job responsibilities are more than what the job is meant
Advice to Senior Management – Kindly employee the right staff for the right job
No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company
2013-03-14 11:21 PDT
Current Employee – been working at Whsmith part-time for more than a year
Pros – This is retail so you do have to face customers but it's not bad as the supermarkets.
Pay is fair compare to other similar jobs.
Chances of promotion are quite good if you work in travel store which I mean by airports and train stations. I don't know about high streets. ( You have to stand out of the crowd or you do have to ask for promotion though for them to notice you)
Good for students, flexible hours.
Cons – LIke most of the companies there is a lack of communication between managers and sales assistants.
Supervisors and some of the part time managers are not full trained and do not take full responsibility.
Advice to Senior Management – Talk to your staff and motivate them because they are the face of your company, if they are happy; customers are happy. Many people do leave because management are not that keen to retain and promote their staff. So do work on that.
Yes, I would recommend this company to a friend
2013-02-07 05:50 PST
Current Employee – been working at Whsmith part-time
Pros – Friendly staff. I like books so enjoy working in the book department. Get offered a reasonable amount of extra hours.
Cons – Minimum wage. They like to employ a lot of people part time and give them extra hours when they need the man hours. This means they will expect you to work when it suits them but might not have work for you when you need the hours.
Yes, I would recommend this company to a friend
2013-02-06 13:25 PST
Former Employee – worked at Whsmith for more than a year
Pros – easy work to do for a kid
Cons – low pay and no opportunity for growth
Advice to Senior Management – tighter contols
2013-02-01 21:40 PST
Current Employee – been working at Whsmith part-time for more than a year
Pros – Good people, very good people
Cons – Not diverse, needs to be more dynamic
Advice to Senior Management – Be more diverse
Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company
2013-02-05 18:43 PST
Current Employee – been working at Whsmith
Pros – Great workplace, everyone was really friendly and the work wasn't too difficult. The manager assigned some responsibilities for me from the beginning and provided training every step of the way
Cons – It was quite far from where I lived. I had to reorganize the storage area since I couldn't find anything at the back of the store.
2012-11-08 07:00 PST
Former Employee – worked at Whsmith
Pros – Good work.. great customers.. good boss
Cons – had a hectic time over there...
2012-10-18 12:39 PDT
Former Employee – worked at Whsmith part-time for more than 3 years
Pros – Friendly, focus on customer care
Cons – Poor pay, little training given.
Yes, I would recommend this company to a friend
2012-06-17 11:41 PDT
Current Employee – been working at Whsmith
Pros – highly good company with a very good future.
one can see the future in this company.
Cons – it seems like no body really appreciates wt i do and that what i do is never enough.
true politics.
Advice to Senior Management – improve the management please. look every csa with the equal level
Yes, I would recommend this company to a friend
2012-05-21 11:48 PDT
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