Whsmith Reviews

Updated August 18, 2015
129 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
2.8
Rating Trends
Recommend to a friend
Approve of CEO
Whsmith CEO Stephen Clarke
Stephen Clarke
10 Ratings

Pros
  • Friendly, good customers, challenging busy environment (in 3 reviews)

  • It's a job, if you need a little extra money and are happy to work for minimum wage, work here (in 3 reviews)

Cons
  • Pay is low and below average for retail (in 6 reviews)

  • Heating broke 5 years ago and was never fixed in the store I worked in, it was very very cold in winter (in 4 reviews)

More Pros and Cons

129 Employee Reviews

Sort: Popular Rating Date
  1. Great old brand fighting for survival under a great leader

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great paternalistic company wrestling with the pressures of online competition and decline of physical book and music sales.

    Cons

    Stores are a mess these days and everything is about cost cutting, so only join them if you are not in it for the money.

    Advice to Management

    Keep going to change business and develop travel retail brands.


  2. Good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Whsmith part-time

    Pros

    Easy work - enjoyable as a part time job

    Cons

    Hours aren't consistent and contracts are small

    Advice to Management

    -


  3. Senior Store Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Store Manager in Cambridge, East of England, England (UK)
    Current Employee - Senior Store Manager in Cambridge, East of England, England (UK)
    Doesn't Recommend
    Positive Outlook

    I have been working at Whsmith full-time (More than 10 years)

    Pros

    Good Team Of People Clear Strategy for Profit Growth Reasonable Employee Benefits

    Cons

    Commute to Work Smaller resource to work with

    Advice to Management

    Look for more sales growth & investment in team members to aid retention


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Wasting Away

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in Glasgow, Scotland (UK)
    Current Employee - Sales Assistant in Glasgow, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Whsmith full-time

    Pros

    They allow you a break.

    Cons

    Absolutely everything else about it.

    Advice to Management

    Allow for cigarette/toilet breaks. Have normal shift times. Fire incompetent staff who leave mess behind for other workers and don't do their job properly.


  6. Monotonous

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in Manchester, England (UK)
    Current Employee - Sales Assistant in Manchester, England (UK)
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Work mates are good, management helpful when any problems arise which is bleeding frequent let me tells ya sonny Jim

    Cons

    Store is dead at times with it being in Manchester airport. Prices are stupidly expensive, £1.79 for a biro pen ffs

    Advice to Management

    Nothing


  7. Chilled job

    Former Employee - Sales Assistant in Birmingham, England (UK)
    Former Employee - Sales Assistant in Birmingham, England (UK)
    Recommends
    Positive Outlook

    Pros

    working with a friendly team good management, easy going many opportunities for overtime,if needed easy job

    Cons

    The pay for under 21 its not great, borderline minimum wage You're always called/ asked to do overtime, I was contracted to do 8 hours a week but most weeks I would do at least 20 hours of overtime

    Advice to Management

    had no interest in advancing, but management was easy going and open to new ideas


  8. Avoid

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    have met some nice people some cheap coffee and tea (it could have been worse, it could've been none). you had to buy your own milk free water (yey) some free sweets, chocolates and crisps from time to time if you like this sort of stuff. I didn't

    Cons

    - scary padlocks and warnings are all over the kitchen which is not very welcoming - very poor benefits comparing to other similar size companies I've worked for - it felt like cutting stuff cost is company's main priority - some of the management is very young, inexperienced and trying to manage you without having any people management training which could end with some serious health stress problems - low wage comparing to what I have been offered elsewhere for a similar role Overall it's the worst company I have ever worked for in terms of the overall experience and employee benefits. I don't know, maybe I have been lucky and everywhere else was just better.

    Advice to Management

    It would help to qualify and train your staff if they are going to be responsible for others' development. I've happened to be a Guinea pig and it was the worst and most stressful experience I have ever encountered so didn't stay for long. Maybe also making the employee to feel more special and proud to be working for the company by introducing more benefits and providing free milk?


  9. Helpful (1)

    whsmith- sutton coldfield

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Sutton Coldfield, England (UK)
    Former Employee - Sales Assistant in Sutton Coldfield, England (UK)
    Recommends
    Positive Outlook

    I worked at Whsmith part-time (More than 5 years)

    Pros

    easy and informal interview friendly staff members who were all easy to get along with. nice customers

    Cons

    sometime very disorganised usually quite busy, lots of customers and very fast paced. At times, there were not many staff on the shop floor to assist at the tills You are thrown straight into the action on the first day.


  10. Helpful (1)

    Customer Sales assistants

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    +Lots of work to do. +Opportunities to switch roles, although only temporarily. +Easy to communicate and be understood by management.

    Cons

    -Massively understaffed. -Very inconsistent working hours. -Only minimum wage pay per hour and the minimum legal requirement for breaks given.

    Advice to Management

    -Do something to improve the companies profits to hire more staff. -Give employees more consistent schedules to make them a lot happier.


  11. Helpful (1)

    Deputy Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Deputy Manager in London, England (UK)
    Former Employee - Deputy Manager in London, England (UK)
    Doesn't Recommend
    No opinion of CEO

    I worked at Whsmith full-time

    Pros

    There isn't any pros to mention

    Cons

    Over worked and under resourced, no appreciation, company and senior management do not value its staff what so ever. Spent 13yrs in the company and was not valued at all. Would strongly recommend to stay away like Ebola. Poorly paid on management level and staff are expected to work for free

    Advice to Management

    Learn how to value your team and incentify them rather then cutting corners. Respect them as human which it felt didn't exists at the time



Showing 129 of 131 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.