WildBlue

  www.wildblue.com
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WildBlue Reviews

Updated May 8, 2014

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All Employees Current Employees Only

2.6 8 reviews

67% Approve of the CEO

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David J. Leonard

(3 ratings)

57% of employees recommend this company to a friend
8 Employee Reviews
Relevance Date Rating
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Fun coworkers but you notice the glass ceiling quickly

    NOC Technician (Former Employee) Denver, CO

    Pros- Good management
    - Fun atmosphere
    - Shift work can be awesome
    - Decent pay for the work done

    Cons- NOC staff is over worked
    - Leaving a NOC position is extremely difficult and management is vague about how to move forward with the company
    - Office politics plays too much of a role in determining promotions or transferring departments

    Advice to Senior ManagementChill out on the politics. The company was great with out it and still can be.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Very political with horrible managment

    Vice President (Former Employee) Denver, CO

    ProsIt was the first company to commercialize Ka-band internet service

    ConsTension at the senior managment level made the rest of the company very ineffective. WildBlue always had financial problems and was finally sold to ViaSat.

    Advice to Senior ManagementMy advice to the former managment of WildBlue is to please retire.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Like DISH, only with decent benefits

    Techy (Current Employee) Englewood, CO

    Prospushing the limit of knowledge

    Constypical corporate "watch your back", not just management but other co-workers

    Advice to Senior Managementnone

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Decent employer, now owned by ViaSat

    Universal Care Agent (Former Employee) Greenwood Village, CO

    ProsAlthough I was at the bottom of the food chain, the culture was positive. They try to make it an enjoyable place to work. Training for new employees in my area (customer care) was pretty good. Management seems pretty transparent with employees about how the company is doing, plans for growth, etc.

    If an employee is not performing, they do give every opportunity to improve before termination.

    While I was there the company was bought by ViaSat. Not much changed day-to-day as a result.

    ConsI was brought on as a temp, which is how they bring in all new customer service employees. When we were hired we were told our pay would increase to a certain level after a certain amount of time. Although it did increase, it was not what we had been told. Also, the department was reorganized several times, and we were simply assigned different responsibilities without any consideration of what we wanted or what we might be good at.

    It was somewhat difficult to move up. I had a career before this job, but I had to start over because of the recession. So I was way overqualified for my job in customer care. After being there for awhile I applied for a couple different jobs that were more appropriate to my skill set but it seemed like the hiring manager already had someone in mind.

    Quarterly reviews weren't particularly helpful. Seemed pro forma, but maybe that's because I was doing what I was supposed to be doing.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Overall a great place to work.

    NOC Technician (Former Employee) Englewood, CO

    ProsThe people are the best. Benefits were above average. The company vision was well know.

    ConsNew management was not sure of what WildBlue really did and how. Some managers were indecisive and often changed their directIons in mid stream. Turnover started to affect day to day.

    Advice to Senior ManagementListen to the employees. They are talking as they leave but you are not listening.

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    WildBlue is Among the Best

    Engineer (Former Employee) Greenwood Village, Arapahoe, CO

    ProsPeople around were caring and friendly. The management above me recognized me with my talent and contributions I made to the company. My direct boss would tell his boss (VP Engineering) to gave me credits whenever he knew the progress and breakthroughs I made in the projects. This made me more motivated at work, no matter whatever I was doing.

    I left because the business strategy had changed after WildBlue being bought out by ViaSat and no more R&D was needed.

    ConsI can not recall any Cons for this great company to work for. I have to say something, it might be the processes of doing business is different and may be weak. But again, it was a small size company and they had to do whatever quickly to make things happen for customers' satisfaction.

    Advice to Senior ManagementWish everyone there the best to come. Please keep up the legacy of having good spirit and treating everyone like being in a same family.

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Miserable.

    Representative (Former Employee) Greenwood Village, Arapahoe, CO

    ProsDecent starting salary (very decent compared to some similar positions), but not enough to compensate for the utter misery that was working for this company.

    ConsThe longest, most obsessively pedantic hiring process I have ever experienced. Absolutely zero useful training. Almost no useful assistance or communication from management.

    There is almost nothing good to say about working for this company. It took them nearly three months just to hire me, due to all the background checks and back-and-forth communications between the Viasat corporate offices in San Diego and the WildBlue offices in denver. I was interviewed no less than three times, by three different people, who clearly did not communicate to each other, because after what ended up being my final interview I was released and told to go home, when in reality they still wanted to interview me with a FOURTH person, but hadn't told the person I was interviewing with previously.

    Save for two or three unique individuals, the people I worked with had a tendency to be back-stabbing, gossip-mongering, irritable, unhelpful, and completely unsympathetic. This company has treated its staff so poorly that the only people left are those who love punishment. These are the people who thrive in an environment where they are continually being beaten down by management, and anyone who doesn't love that kind of environment is actively shunned, discouraged, and eventually, given the boot.

    What's more, they don't treat their customers much better. They don't follow their own policies, there is no accountability for what's going on "behind the scenes," and they expect people with the skill level of untrained monkeys (in this case, myself) to be able to resolve customer issues about which said monkeys haven't a clue.

    While working there I never once received Quality Assurance feedback, nor did I receive any coaching or even basic encouragement beyond a simple "you'll figure it out, hang in there."

    I would equate working at WildBlue to walking into a room filled with people who only speak Ancient Greek (angry people, who would rather not talk to you in any language, for that matter), and being expected to immediately begin communicating with them in fluent Ancient Greek yourself, while only given a book to translate from, which itself is written in Chinese.

    Advice to Senior ManagementHow about maybe offering some actual training? And how about some floor-assistance for new recruits on calls who don't know what they're doing? Maybe you could actually create some positions for leads to answer questions, or managers who are actually at their desks when they are needed. Just a thought.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Wildblue was created and for a time it was good.

    Representative (Former Employee) Greenwood Village, Arapahoe, CO

    ProsGood pay, easy to take time off, decent benefits, good location

    ConsIt WAS a great place to work. Opportunity for advancement isn't great unless you know the right people. It's not about what you know it's about who you know if you want to get ahead there. Lots of cliques, not how you would imagine the work enviroment in a small company. No training whatsoever. You get thrown in the water and hope you can swim. Incompetent management that are only worried about there own backsides. Way too many chiefs and not enough indians. Maybe now that they were bought by Viasat things will change, but don't hold your breath.

    Advice to Senior ManagementMost of them are gone now that Viasat bought Wildblue.

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