William Hill Reviews

Updated July 18, 2015
112 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
2.5
Rating Trends
Recommend to a friend
Approve of CEO
William Hill CEO and Director James Henderson
James Henderson
11 Ratings

Pros
  • Nice working environment, good training (in 5 reviews)

  • Can't think of too many but I suppose they are fairly flexible with hours so if you are part time it works fairly well (in 5 reviews)

Cons
  • 14 hour shifts) Work/Life balance is almost non-existent (in 8 reviews)

  • Upper management bullying of shop staff who question legality of back-to-back 14 hour shifts (in 5 reviews)

More Pros and Cons

112 Employee Reviews

Sort: Popular Rating Date
  1. Review of Life at William Hill US

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at William Hill full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Industry leaders in race and sports book; no one comes close to our menu of betting options, in-play wagering menu. Excellent tech/dev team. Leadership team very active in support of all staff, no matter where they may be located in the state.Working at William Hill is choosing to be a part of a company that is only just beginning its remarkable journey.

    Cons

    Ticket writers handle cash like bank tellers, but expect at some point to get super abrasive patrons not found at banks.

    Advice to Management

    "Perks" are extraordinary... continue to host events, offer contests with great trips. HR involves employees positively like I have never seen anywhere else ever - do not stop that either!


  2. Helpful (1)

    ticket writer/opener/closer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ticket Writer in Las Vegas, NV
    Former Employee - Ticket Writer in Las Vegas, NV

    I worked at William Hill

    Pros

    Sports and tips...even though they can be low

    Cons

    You have to fill out report s for Very MINOR instances. No incentive. I've made a goal where reward was promised more than once and received nothin. I was an awesome worker who never complained and opened and closed alone 10 hour shifts and only made minimum wage while dealing with thousands of dollars a day. They need to take a good look at staff and recognize how wrong there treatments have been to us.

    Advice to Management

    Care about employees and pay a lot more. Minimum wage is just insane for this responsible job. Notice some good things ur employees do


  3. Helpful (3)

    Terrible

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA
    Current Employee - CSA

    I have been working at William Hill (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Pay is only okay if you are a student like me and are part-time (£7 something an hour for cashiers).

    Cons

    Gossipy colleagues, management higher up do not care about you (DOMs and above), they took away the bonus this year, district managers usually horrible and useless, high pressure and if you make any minor mistake (despite a clean record) you will get a disciplinary and potentially lose your job, especially for age verification. You have to stay till 10pm, cant use your phone even if the shop is entirely empty (which happens most evenings) so you sit there doing nothing. You have to fill out loads of silly workbooks periodically. They call you on your days off expecting you to be at their beck and call as if you live for William Hill Career prospects are poor, the most you will become is a manager. Managers don't even get paid for overtime they get time in lieu. But William hill manage to cheat the managers out of the time off they are meant to take so it's a lose lose scenario. Oh and if you are new dont become a 2.5 (like they will try and force you to become) means you will have to work all day shifts all the time (8am till 10pm with one 1 hour break) Get out while you can, save yourself. No perks.

    Advice to Management

    Raise pay Grow a heart


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great people, mostly great customers - shame the company has zero social responsibility

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at William Hill full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Great colleagues and great customers. Fantastic place to work if you love sports - can't beat the atmosphere in the shops on Grand National day!

    Cons

    Working hours are not the best if you have a life, family or other commitments. The worst part about working here had to be the internal and corporate stance on social responsibility with reference to gambling, and how it was actually nothing more than fluff blurted out to appease industry regulators. If you have worked in the industry you will know that gambling is an issue for the majority of betting shops regular customers. William Hill is not just interested in a customers surplus cash (because the average punter has so much of that, right?), they want it all. They do not care if a customer puts 5-6k into a FOBT and loses the lot, they do not care if a customer loses his or her rent money on a horse - all they are interested in is syphoning off as much as possible from each and every punter and meeting internally set targets.


  6. William HIll

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Deputy Manager in London, England (UK)
    Former Employee - Deputy Manager in London, England (UK)

    I worked at William Hill full-time (More than a year)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Good pay Flexible (to a degree) Progression is fairly easy Perfect for part-timers or students. Tips!!

    Cons

    Depends on where you're placed. Some locations much better than others. Long hours Lone working Added pressure from upper management

    Advice to Management

    Listen to staff


  7. Helpful (1)

    Customer Assistant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assistant in London, England (UK)
    Former Employee - Customer Assistant in London, England (UK)

    I worked at William Hill (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Easy, Friendly company. Work life balance is great if your busy in the evenings or mornings and have children.

    Cons

    Not much progression as the roles are short and out lived, They make a big deal out of progressing to find the salary is almost the same.

    Advice to Management

    None


  8. Dissapointed

    • Career Opportunities
    Former Employee - Customer Service Assistant in Birmingham, England (UK)
    Former Employee - Customer Service Assistant in Birmingham, England (UK)

    I worked at William Hill

    Pros

    Staff friendly but everyone agreed they don't like working alone at night

    Cons

    Horses dogs and other sport has to take a back seat which is so very sad Staff have to work alone at night and it is very dangerous as customers get upset when they loose money on gaming machines and the staff have to endure abuse and violent personal attacks.

    Advice to Management

    Gaming machines were the only things management were interested in. Remove the machines and you will have happy punters and happy staff again. Sadly, betting shops are making too much money for this to happen


  9. Helpful (1)

    Second time around - no better. In fact, worse.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Deputy Manager in London, England (UK)
    Current Employee - Deputy Manager in London, England (UK)

    I have been working at William Hill full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Incredibly social, and wonderful for working in customer facing roles - Varied workload adding pace to your day - Fantastic if you having even just a passing interest in sport - Decent training scheme, assuming you are given the time to go through it - Great early opportunities for progression - Some of the staff are some of the loveliest people I have worked with

    Cons

    - If your face doesn't fit and you don't spout the wonders of the company, you'll not go further than Deputy Manager at best - There is a distinct lack of support in times of need and conflict - You are put in the line of fire with dangerous and often threatening customers, with little support and resource - In a lot of cases, the technology is archaic and outdated - Working hours can be ridiculous (55 hours this week), but overtime is only enforced when it suits them - The pay grade is awful - There's a limit to how far you'll go, unless you are certain kind of person (suck up!)

    Advice to Management

    Take a long, cold look at the way you promote people. Stop rewarding the ring behaviours, and starting looking after the staff that do their jobs well and aren't just serious suck ups. Also, start innovating now, or you'll be left in the bygone age that you're already slipping into. Lastly, give your staff more support. Many of them do amazing work, retaining business that you'd have lost years ago without them, in the face of adversity. They suffer incessant abuse and threatening, and just a little support from you lot would go a long way.


  10. Cashier

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashiwr
    Current Employee - Cashiwr

    I have been working at William Hill

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good banter, good colleagues, good for students

    Cons

    Long hours, lots of bad customers

    Advice to Management

    Je


  11. average.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Deputy Manager in Birmingham, England (UK)
    Current Employee - Deputy Manager in Birmingham, England (UK)

    I have been working at William Hill full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Met some great friends through working here. Easy enough to move around and work in different areas. Progression to deputy manager easy enough.

    Cons

    Shifts arent great. Too much favouritism if your face doesn't fit and you don't kiss derier you won't go far.

    Advice to Management

    Have a good look at your district managers. Make opportunity available to all staff not just the select few favourites.



Showing 112 of 115 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.