William Hill

  www.williamhillplc.co.uk
  www.williamhillplc.co.uk

William Hill Reviews

Updated December 12, 2014
Updated December 12, 2014
77 Reviews
2.5
77 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
William Hill CEO and Director Ralph J. Topping
Ralph J. Topping
42 Ratings

Review Highlights

Pros
  • Laid back, good for sports interest, good training (in 5 reviews)

  • Pay is only okay if you are a student like me and are part-time ( (in 5 reviews)


Cons
  • 14 hour shifts) Work/Life balance is almost non-existent (in 8 reviews)

  • I was made to do 14 hour shifts 2, sometimes 3 days a week (in 5 reviews)

More Highlights

Employee Reviews

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  1.  

    Decent way to earn money during University. Only for recommended for those who live near a shop.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Assistant in Birmingham, England (UK)
    Former Employee - Customer Service Assistant in Birmingham, England (UK)

    I worked at William Hill part-time (less than an year)

    Pros

    Depending on the shop you're based. I had generally nice customers and friendly team members.
    Free Tea and Coffee!

    Cons

    Minimum pay
    Terrible working hours
    Abuse from "scum" customers.

    Advice to ManagementAdvice

    Increase wages.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSA
    Current Employee - CSA

    I have been working at William Hill (more than 3 years)

    Pros

    Pay is only okay if you are a student like me and are part-time (£7 something an hour for cashiers).

    Cons

    Gossipy colleagues, management higher up do not care about you (DOMs and above), they took away the bonus this year, district managers usually horrible and useless, high pressure and if you make any minor mistake (despite a clean record) you will get a disciplinary and potentially lose your job, especially for age verification.

    You have to stay till 10pm, cant use your phone even if the shop is entirely empty (which happens most evenings) so you sit there doing nothing.

    You have to fill out loads of silly workbooks periodically.

    They call you on your days off expecting you to be at their beck and call as if you live for William Hill

    Career prospects are poor, the most you will become is a manager. Managers don't even get paid for overtime they get time in lieu. But William hill manage to cheat the managers out of the time off they are meant to take so it's a lose lose scenario.

    Oh and if you are new dont become a 2.5 (like they will try and force you to become) means you will have to work all day shifts all the time (8am till 10pm with one 1 hour break)

    Get out while you can, save yourself.

    No perks.

    Advice to ManagementAdvice

    Raise pay
    Grow a heart

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Great people, mostly great customers - shame the company has zero social responsibility

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at William Hill full-time (more than an year)

    Pros

    Great colleagues and great customers. Fantastic place to work if you love sports - can't beat the atmosphere in the shops on Grand National day!

    Cons

    Working hours are not the best if you have a life, family or other commitments.

    The worst part about working here had to be the internal and corporate stance on social responsibility with reference to gambling, and how it was actually nothing more than fluff blurted out to appease industry regulators.

    If you have worked in the industry you will know that gambling is an issue for the majority of betting shops regular customers. William Hill is not just interested in a customers surplus cash (because the average punter has so much of that, right?), they want it all. They do not care if a customer puts 5-6k into a FOBT and loses the lot, they do not care if a customer loses his or her rent money on a horse - all they are interested in is syphoning off as much as possible from each and every punter and meeting internally set targets.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5.  

    Not bad, it'll do

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - II V
    Current Employee - II V

    I have been working at William Hill part-time (more than an year)

    Pros

    Decent job if you've got no qualifications, no real career aspirations, a student and a decent shop team.
    Pay isn't the worst considering you don't do much in some shops and compared to the other general clothing shop retail jobs this is great.
    If it's quiet and your team are understanding you can get your training done efficiently and other external things done (studies).
    FLEXIBILITY - part-timers pick low hours come in and do overtime when you want contracts are 2/3 days across ANY of the 7.
    Decent retail career progression.
    Training which they will go on about is the best in the industry, it's true though, after they've finished with betting will become easy to understand.
    If you pass your training which is highly likely you'll be regarded as a 2.5/duty manager (supervisor) in other retail shops, and the idea is to go onto deputy manager shortly afterwards if you want to.
    Good work if noticed can be recognised.
    Do have Tvs to watch sport in shop, a bonus when it's quiet and no customers are in.
    Some great customers.
    Discounted travel for those working 5 days.
    Employee benefits.

    Cons

    Inconsistent shop team due to high staff turnover.
    Staff never feel valued and attempt to brush off their views on you.
    Due to a lack of available staff often inadequate and unprofessional team members are promoted into managerial roles BIG MISTAKE!
    Regularly managers are working alone for long hours.
    Staffing is altered by external staffing shops disrupting the shop team who have agreements in place between them.
    Cashiers tend to have lunch time starts (could be a pro for some) and almost always finish at closing time.
    No discounted travel for those on a 30 hour or below contract.

    Advice to ManagementAdvice

    Stop staffing shops from attempting to control individual shop teams shifts.
    If you allowed for earlier starts I'm sure you'd get more cashiers available for longer.
    District Operations Managers should be more approachable.
    Be a bit more flexible with contracts as some are made restricted as some staff prefer long full days rather than several short days or vice verser to make up their hours.
    Recognise good work more frequently staff will maintain good efforts and encourage others.

    Recommends
    Positive Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Mixed Feelings...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in London, England (UK)
    Current Employee - Cashier in London, England (UK)

    I have been working at William Hill full-time (more than 3 years)

    Pros

    My shop team in particular are flexible. Good balance between weekends off, and days in a row.
    A lot of the customers are lovely and we have banter all day.
    There is often the chance for progression.

    Cons

    Spitting. The small percentage of nightmare customers that mess everything up for everyone else.
    Bonus gets more mythical by the year.
    The verbal abuse and threats we have to endure asking youths for I.D (they can be so difficult)
    The long shifts, often 12-14 hour shifts - and their decision to allow closes and opens! Although in my shop, we try to remain fair, but in others - this new policy is being abused. Also, because all of the days are random - this is a blessing a curse. As it can make it difficult to plan events in my own personal life.
    A promotion to a deputy manager may seem enticing, but some 2.5 cashiers actually end up getting paid more than them on a monthly basis, as the deputy manager & manager hours are fixed, with absolutely NO flexibility, so ...unless you're in a higher grade shop - you'd probably be better off staying as a 2.5 to be honest.

    Recommends
    Negative Outlook
    No opinion of CEO
  7.  

    Would not Recommend it to my worst enemy. Seriously.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Assistant in London, England (UK)
    Current Employee - Customer Service Assistant in London, England (UK)

    I have been working at William Hill full-time (more than 3 years)

    Pros

    Ok, so the job does have some pros. I was fortunate enough to work in a shop with a fairly well mannered customer base. They would look out for the staff and most of the elderly regulars are a delight. The staff are generally nice you're all in the oven together, so to speak. This varies from shop to shop however, with this definitely not being the general consensus.

    Cons

    Right, where to start?

    Profit comes before staff welfare. Always. They'll tell you in the interview that you'll be offered career progression. That may be so, but at very low salaries for a management role. When I was there, they removed the cashier being there until 9.30 in the evening and scaled it back to 6.30, leaving women and old workers alone to close shops full of cash.

    Now it wouldn't be that bad would it? The general public are fairly harmless, correct? Yes, of course. But when there's money involved, the so called 'dregs' of society tend to hang around. During the day, old customers are pleasant. Mostly. But at night, problem gamblers tend to hang around until the last minute of the day placing bets minute by minute in order to scrape winnings. They'll get angry if they lose as well, understandably, and whilst it's not your fault, they'll take it out on you. Does the company care? Not one bit. If you're traumatised in any way, they'll try and coax you back to work as soon as they can.

    Any way, staffing hours? You do whatever shifts they tell you. It depends on your staffing manager, but if they're willing to make sure THEY get the best shifts (and sure, why wouldn't you?? you're screwed. Management is farcical with out of date marketing and promotions being pushed, and although you get ZERO commission, you get a scorning if you fail to meet any targets they give you. Very much the stick rather than the carrot with this company.

    Oh, and to mention the lone working policy as well, the CEO at the time, one Ralph Topping, declared lone working in the evenings would never become a part of William Hills operating procedure. Lo and behold, it does, he resigns, new CEO and we're all sat there to reap the benefits except he's not.

    You'll receive the most minimal training on how to tackle problem gamblers with a blasé approach, and once you try to implement the tactics taught, you'll realise they have absolutely no use and management do not care one bit. If a customer breaks down or even destroys a shop (as happens more often than you'd believe) they will actually be allowed back into the shop, even if they have threatened you, provided they spend a decent amount of money.

    I could write several more paragraphs about how this really is one of the worst places to work.

    I worked there for 4 years. This is all absolutely true.I worked with some great, kind people, but the fact is we all worked for a company it seemed was run by sociopathic liars.

    DO NOT WORK HERE.

    Advice to ManagementAdvice

    Stop working in management. You're not good at it.

    Doesn't Recommend
    Negative Outlook
  8.  

    Tolerable if you look out for yourself. They put Profit in front of staff safety.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Deputy Manager in London, England (UK)
    Current Employee - Deputy Manager in London, England (UK)

    I have been working at William Hill full-time (more than an year)

    Pros

    Customers are the main highlight, seeing your regulars daily and having a laugh with them each day.

    Pay is ok for the work you have to do but only for shops within the M25. If you are a cashier, you have the opportunity to earn extra pay for opening/closing a shop. (+£2 an hour on top of your pay, for those within the M25 this is £10.01 an hour)

    Most colleagues you work with are extremely friendly and you it becomes easy to make friends all over your district and people swap and cover other shops or seeing your District Managers and having a laugh with them.

    The staff you deal with directly, (district managers, your shop manager or your deputy managers and cashiers) care about your wellbeing and will try to help you in any circumstance.

    Appears to be best in the Industry to work for, but the Industry itself is not somewhere you want to work

    Middle management are great. (District Managers) They seems to care but are always tied with red tape for most decisions.

    Cons

    Long hours if you are managing. (14 hour shifts) Work/Life balance is almost non-existent.
    Lone-Working. If managing, you will be working on your own for up to 8-9 hours a day (If on a full day shift)

    You cannot make your own decisions or speak out against a decision you disagree with with your superiors (Area Managers, Operations Controllers) as this will often end up with you being scolded as your opinion or contradiction is irrelevant to their ideas. They like to pretend they value your opinion but nothing changes and they try to downplay issues staff have or simply ignore them.
    The company are liars. They promise one thing and deliver another when it suits them. They promised William Hill will never Lone Work and made it compulsory for a large number of shops not even 12 months later whilst simultaneously letting everyone known they wont receive a bonus but the board members certainly got one.

    Its all based around cutting costs and saving money left right and center. People being made redundant (in shops and the offices such as HR), cashier hours being cut to 20-25 hour contracts for full time contracts.

    Heavy push on reaching targets with no benefits or thanks for doing so. There are incentive schemes but for those who reached their target, all they get is the name of their shop put into a draw for a prize so 99% of the time you get nothing for hitting targets.
    Higher up executive staff do not know what they are doing. They have come from other industries and trying to employ their strategies to the betting industry which dont work in this industry. These people do not care about the shop staff.

    If you are working on your own in a busy shop, you can find it extremely boring and the time passes slowly.

    If you make money you are demanding why you have made so much. If you lose money, then you are demanded as to why you have lost money. No incentive to hit targets as you are questioned whether you hit them or if you dont

    Advice to ManagementAdvice

    You have lost your focus on staff and moral is at an all time low. Noone wants to do anything for the company and people are only there to make their money and go home. Everyone has lost that spark they had when they first started and it has now become a chore to go to work to just listen to targets and messages being pushed at you all day, everyday.
    Your staff are the face of your company. Make sure that face is a smiling one

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Poor company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Chichester, England (UK)
    Former Employee - Cashier in Chichester, England (UK)

    I worked at William Hill full-time (more than an year)

    Pros

    Discounts, promotions, not at lot else, can't think of 5 good things to say..

    Cons

    They scam and upset all their customers - I had to deal with so many complaints

    Advice to ManagementAdvice

    More time off for staff, hours are too long, stop ripping customers off online, stop feeding off the poor.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    William Hill is probably the best in the industry, but the industry is not the best place to work in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Licensed Betting Office Manager in London, England (UK)
    Current Employee - Licensed Betting Office Manager in London, England (UK)

    I have been working at William Hill full-time (more than 5 years)

    Pros

    Consultative sales skill, great customer service
    Agility, multi-tasking, communication
    conflict management

    Cons

    Rough customer base.
    Unsociable hours, mostly lone working, sometimes long hours.
    Somewhat control on profitability, extremely difficult to achieve revenue target.

    Advice to ManagementAdvice

    Tougher policy on "violence towards staff"
    Flexible working hours

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11.  

    Cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in London, England (UK)
    Former Employee - Cashier in London, England (UK)

    I worked at William Hill part-time (less than an year)

    Pros

    Flexible hours with competitive pay. Training is very good which lasts about 2-3 days. and there arent much benefits to the job other than the pay.

    Cons

    finishing late can become quite a bore! and you can often find yourself working at difference branches. Being around the gambling industry can brush off and you may start to gamble as i did!

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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