William Hill

  www.williamhillplc.co.uk
  www.williamhillplc.co.uk

William Hill Reviews

Updated November 20, 2014
Updated November 20, 2014
74 Reviews
2.5
74 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
William Hill CEO and Director Ralph J. Topping
Ralph J. Topping
41 Ratings

Review Highlights

Pros
  • Laid back, good for sports interest, good training (in 5 reviews)

  • Various part-time contracts available (in 5 reviews)


Cons
  • Work life balance is terrible, long shifts of 14 hours if managing 8 hours working on your own (a cashier on either side of (in 7 reviews)

  • People wanting full time contracts will be on 16-25 hours contracts (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Not bad, it'll do

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - II V
    Current Employee - II V

    I have been working at William Hill part-time (more than an year)

    Pros

    Decent job if you've got no qualifications, no real career aspirations, a student and a decent shop team.
    Pay isn't the worst considering you don't do much in some shops and compared to the other general clothing shop retail jobs this is great.
    If it's quiet and your team are understanding you can get your training done efficiently and other external things done (studies).
    FLEXIBILITY - part-timers pick low hours come in and do overtime when you want contracts are 2/3 days across ANY of the 7.
    Decent retail career progression.
    Training which they will go on about is the best in the industry, it's true though, after they've finished with betting will become easy to understand.
    If you pass your training which is highly likely you'll be regarded as a 2.5/duty manager (supervisor) in other retail shops, and the idea is to go onto deputy manager shortly afterwards if you want to.
    Good work if noticed can be recognised.
    Do have Tvs to watch sport in shop, a bonus when it's quiet and no customers are in.
    Some great customers.
    Discounted travel for those working 5 days.
    Employee benefits.

    Cons

    Inconsistent shop team due to high staff turnover.
    Staff never feel valued and attempt to brush off their views on you.
    Due to a lack of available staff often inadequate and unprofessional team members are promoted into managerial roles BIG MISTAKE!
    Regularly managers are working alone for long hours.
    Staffing is altered by external staffing shops disrupting the shop team who have agreements in place between them.
    Cashiers tend to have lunch time starts (could be a pro for some) and almost always finish at closing time.
    No discounted travel for those on a 30 hour or below contract.

    Advice to ManagementAdvice

    Stop staffing shops from attempting to control individual shop teams shifts.
    If you allowed for earlier starts I'm sure you'd get more cashiers available for longer.
    District Operations Managers should be more approachable.
    Be a bit more flexible with contracts as some are made restricted as some staff prefer long full days rather than several short days or vice verser to make up their hours.
    Recognise good work more frequently staff will maintain good efforts and encourage others.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSA
    Current Employee - CSA

    I have been working at William Hill (more than 3 years)

    Pros

    Pay is only okay if you are a student like me and are part-time (£7 something an hour for cashiers).

    Cons

    Gossipy colleagues, management higher up do not care about you (DOMs and above), they took away the bonus this year, district managers usually horrible and useless, high pressure and if you make any minor mistake (despite a clean record) you will get a disciplinary and potentially lose your job, especially for age verification.

    You have to stay till 10pm, cant use your phone even if the shop is entirely empty (which happens most evenings) so you sit there doing nothing.

    You have to fill out loads of silly workbooks periodically.

    They call you on your days off expecting you to be at their beck and call as if you live for William Hill

    Career prospects are poor, the most you will become is a manager. Managers don't even get paid for overtime they get time in lieu. But William hill manage to cheat the managers out of the time off they are meant to take so it's a lose lose scenario.

    Oh and if you are new dont become a 2.5 (like they will try and force you to become) means you will have to work all day shifts all the time (8am till 10pm with one 1 hour break)

    Get out while you can, save yourself.

    No perks.

    Advice to ManagementAdvice

    Raise pay
    Grow a heart

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Great people, mostly great customers - shame the company has zero social responsibility

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at William Hill full-time (more than an year)

    Pros

    Great colleagues and great customers. Fantastic place to work if you love sports - can't beat the atmosphere in the shops on Grand National day!

    Cons

    Working hours are not the best if you have a life, family or other commitments.

    The worst part about working here had to be the internal and corporate stance on social responsibility with reference to gambling, and how it was actually nothing more than fluff blurted out to appease industry regulators.

    If you have worked in the industry you will know that gambling is an issue for the majority of betting shops regular customers. William Hill is not just interested in a customers surplus cash (because the average punter has so much of that, right?), they want it all. They do not care if a customer puts 5-6k into a FOBT and loses the lot, they do not care if a customer loses his or her rent money on a horse - all they are interested in is syphoning off as much as possible from each and every punter and meeting internally set targets.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Mixed Feelings...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in London, England (UK)
    Current Employee - Cashier in London, England (UK)

    I have been working at William Hill full-time (more than 3 years)

    Pros

    My shop team in particular are flexible. Good balance between weekends off, and days in a row.
    A lot of the customers are lovely and we have banter all day.
    There is often the chance for progression.

    Cons

    Spitting. The small percentage of nightmare customers that mess everything up for everyone else.
    Bonus gets more mythical by the year.
    The verbal abuse and threats we have to endure asking youths for I.D (they can be so difficult)
    The long shifts, often 12-14 hour shifts - and their decision to allow closes and opens! Although in my shop, we try to remain fair, but in others - this new policy is being abused. Also, because all of the days are random - this is a blessing a curse. As it can make it difficult to plan events in my own personal life.
    A promotion to a deputy manager may seem enticing, but some 2.5 cashiers actually end up getting paid more than them on a monthly basis, as the deputy manager & manager hours are fixed, with absolutely NO flexibility, so ...unless you're in a higher grade shop - you'd probably be better off staying as a 2.5 to be honest.

    Recommends
    Negative Outlook
    No opinion of CEO
  6.  

    Tolerable if you look out for yourself. They put Profit in front of staff safety.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Deputy Manager in London, England (UK)
    Current Employee - Deputy Manager in London, England (UK)

    I have been working at William Hill full-time (more than an year)

    Pros

    Customers are the main highlight, seeing your regulars daily and having a laugh with them each day.

    Pay is ok for the work you have to do but only for shops within the M25. If you are a cashier, you have the opportunity to earn extra pay for opening/closing a shop. (+£2 an hour on top of your pay, for those within the M25 this is £10.01 an hour)

    Most colleagues you work with are extremely friendly and you it becomes easy to make friends all over your district and people swap and cover other shops or seeing your District Managers and having a laugh with them.

    The staff you deal with directly, (district managers, your shop manager or your deputy managers and cashiers) care about your wellbeing and will try to help you in any circumstance.

    Appears to be best in the Industry to work for, but the Industry itself is not somewhere you want to work

    Middle management are great. (District Managers) They seems to care but are always tied with red tape for most decisions.

    Cons

    Long hours if you are managing. (14 hour shifts) Work/Life balance is almost non-existent.
    Lone-Working. If managing, you will be working on your own for up to 8-9 hours a day (If on a full day shift)

    You cannot make your own decisions or speak out against a decision you disagree with with your superiors (Area Managers, Operations Controllers) as this will often end up with you being scolded as your opinion or contradiction is irrelevant to their ideas. They like to pretend they value your opinion but nothing changes and they try to downplay issues staff have or simply ignore them.
    The company are liars. They promise one thing and deliver another when it suits them. They promised William Hill will never Lone Work and made it compulsory for a large number of shops not even 12 months later whilst simultaneously letting everyone known they wont receive a bonus but the board members certainly got one.

    Its all based around cutting costs and saving money left right and center. People being made redundant (in shops and the offices such as HR), cashier hours being cut to 20-25 hour contracts for full time contracts.

    Heavy push on reaching targets with no benefits or thanks for doing so. There are incentive schemes but for those who reached their target, all they get is the name of their shop put into a draw for a prize so 99% of the time you get nothing for hitting targets.
    Higher up executive staff do not know what they are doing. They have come from other industries and trying to employ their strategies to the betting industry which dont work in this industry. These people do not care about the shop staff.

    If you are working on your own in a busy shop, you can find it extremely boring and the time passes slowly.

    If you make money you are demanding why you have made so much. If you lose money, then you are demanded as to why you have lost money. No incentive to hit targets as you are questioned whether you hit them or if you dont

    Advice to ManagementAdvice

    You have lost your focus on staff and moral is at an all time low. Noone wants to do anything for the company and people are only there to make their money and go home. Everyone has lost that spark they had when they first started and it has now become a chore to go to work to just listen to targets and messages being pushed at you all day, everyday.
    Your staff are the face of your company. Make sure that face is a smiling one

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    William Hill is probably the best in the industry, but the industry is not the best place to work in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Licensed Betting Office Manager in London, England (UK)
    Current Employee - Licensed Betting Office Manager in London, England (UK)

    I have been working at William Hill full-time (more than 5 years)

    Pros

    Consultative sales skill, great customer service
    Agility, multi-tasking, communication
    conflict management

    Cons

    Rough customer base.
    Unsociable hours, mostly lone working, sometimes long hours.
    Somewhat control on profitability, extremely difficult to achieve revenue target.

    Advice to ManagementAdvice

    Tougher policy on "violence towards staff"
    Flexible working hours

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    Cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in London, England (UK)
    Former Employee - Cashier in London, England (UK)

    I worked at William Hill part-time (less than an year)

    Pros

    Flexible hours with competitive pay. Training is very good which lasts about 2-3 days. and there arent much benefits to the job other than the pay.

    Cons

    finishing late can become quite a bore! and you can often find yourself working at difference branches. Being around the gambling industry can brush off and you may start to gamble as i did!

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    interesting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSA in London, England (UK)
    Current Employee - CSA in London, England (UK)

    I have been working at William Hill full-time (less than an year)

    Pros

    its good tomeet new people

    Cons

    its bad because of some aggressive customers

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Not great with staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Assistant in Manchester, England (UK)
    Former Employee - Customer Service Assistant in Manchester, England (UK)

    I worked at William Hill part-time (more than 3 years)

    Pros

    Can't think of too many but I suppose they are fairly flexible with hours so if you are part time it works fairly well

    Cons

    After working for a year it had already become clear that the area managers up had barely any interest in staff happiness. By the end of two it was rediculous

    Advice to ManagementAdvice

    Show appreciation

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  11.  

    Great job for liars and bullies!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSA in Manchester, England (UK)
    Former Employee - CSA in Manchester, England (UK)

    I worked at William Hill part-time (less than an year)

    Pros

    Nice customers. So friendly on the whole. Will miss loads of them.

    Cons

    Staff disregard training once in shop. Staff know when to expect visits and adjust their daily practice to suit. Management very discriminatory. All staff say what suits them to watch their own back. I was bullied into leaving.

    Advice to ManagementAdvice

    Get rid of warning regions when mystery shoppers and av's are being done and you will get a whole new set of stats! Don't warn shops you are going in. Stop discrimination now or start facing legal battles

    No opinion of CEO

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