William Hill Reviews

Updated August 25, 2015
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2.4
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Recommend to a friend
Approve of CEO
William Hill CEO and Director James Henderson
James Henderson
15 Ratings

Pros
  • Nice working environment, good training (in 5 reviews)

  • Can't think of too many but I suppose they are fairly flexible with hours so if you are part time it works fairly well (in 5 reviews)

Cons
  • 14 hour shifts) Work/Life balance is almost non-existent (in 8 reviews)

  • Upper management bullying of shop staff who question legality of back-to-back 14 hour shifts (in 5 reviews)

More Pros and Cons

122 Employee Reviews

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  1. Review of Life at William Hill US

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at William Hill full-time

    Pros

    Industry leaders in race and sports book; no one comes close to our menu of betting options, in-play wagering menu. Excellent tech/dev team. Leadership team very active in support of all staff, no matter where they may be located in the state.Working at William Hill is choosing to be a part of a company that is only just beginning its remarkable journey.

    Cons

    Ticket writers handle cash like bank tellers, but expect at some point to get super abrasive patrons not found at banks.

    Advice to Management

    "Perks" are extraordinary... continue to host events, offer contests with great trips. HR involves employees positively like I have never seen anywhere else ever - do not stop that either!


  2. Helpful (1)

    ticket writer/opener/closer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ticket Writer in Las Vegas, NV
    Former Employee - Ticket Writer in Las Vegas, NV

    Pros

    Sports and tips...even though they can be low

    Cons

    You have to fill out report s for Very MINOR instances. No incentive. I've made a goal where reward was promised more than once and received nothin. I was an awesome worker who never complained and opened and closed alone 10 hour shifts and only made minimum wage while dealing with thousands of dollars a day. They need to take a good look at staff and recognize how wrong there treatments have been to us.

    Advice to Management

    Care about employees and pay a lot more. Minimum wage is just insane for this responsible job. Notice some good things ur employees do


  3. Helpful (3)

    Terrible

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA
    Current Employee - CSA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at William Hill (More than 3 years)

    Pros

    Pay is only okay if you are a student like me and are part-time (£7 something an hour for cashiers).

    Cons

    Gossipy colleagues, management higher up do not care about you (DOMs and above), they took away the bonus this year, district managers usually horrible and useless, high pressure and if you make any minor mistake (despite a clean record) you will get a disciplinary and potentially lose your job, especially for age verification. You have to stay till 10pm, cant use your phone even if the shop is entirely empty (which happens most evenings) so you sit there doing nothing. You have to fill out loads of silly workbooks periodically. They call you on your days off expecting you to be at their beck and call as if you live for William Hill Career prospects are poor, the most you will become is a manager. Managers don't even get paid for overtime they get time in lieu. But William hill manage to cheat the managers out of the time off they are meant to take so it's a lose lose scenario. Oh and if you are new dont become a 2.5 (like they will try and force you to become) means you will have to work all day shifts all the time (8am till 10pm with one 1 hour break) Get out while you can, save yourself. No perks.

    Advice to Management

    Raise pay Grow a heart


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  5. Great people, mostly great customers - shame the company has zero social responsibility

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at William Hill full-time (More than a year)

    Pros

    Great colleagues and great customers. Fantastic place to work if you love sports - can't beat the atmosphere in the shops on Grand National day!

    Cons

    Working hours are not the best if you have a life, family or other commitments. The worst part about working here had to be the internal and corporate stance on social responsibility with reference to gambling, and how it was actually nothing more than fluff blurted out to appease industry regulators. If you have worked in the industry you will know that gambling is an issue for the majority of betting shops regular customers. William Hill is not just interested in a customers surplus cash (because the average punter has so much of that, right?), they want it all. They do not care if a customer puts 5-6k into a FOBT and loses the lot, they do not care if a customer loses his or her rent money on a horse - all they are interested in is syphoning off as much as possible from each and every punter and meeting internally set targets.


  6. In Play

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - In Play Trader in Leeds, England (UK)
    Current Employee - In Play Trader in Leeds, England (UK)
    Recommends
    Positive Outlook

    I have been working at William Hill full-time (More than 8 years)

    Pros

    Great atmosphere, interesting job, good bonus.

    Cons

    Inconsistent hours, bottle neck progression

    Advice to Management

    Continually train and progress enthusiastic employees


  7. Not the Worst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Assistant in Livingston, Scotland (UK)
    Former Employee - Customer Service Assistant in Livingston, Scotland (UK)

    I worked at William Hill part-time (More than a year)

    Pros

    Good job for students as you work slightly later and there is usually overtime available

    Cons

    Can be boring and quiet at times


  8. Ok

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at William Hill full-time (More than 3 years)

    Pros

    Lots of people, demanding, busy, different work locations, learn a lot, about prices and returns and customers betting habits

    Cons

    Sometimes you can experience very long hours which is not great if you have a family, have to have a passion for people and positive outgoing personality, otherwise move on.

    Advice to Management

    Management is great can't complain in all honesty. Love the job just lookin for a new challenge, would recommend to anyone.


  9. William hill

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Deputy Manager in London, England (UK)
    Current Employee - Deputy Manager in London, England (UK)
    Recommends
    Positive Outlook

    I have been working at William Hill part-time (More than 5 years)

    Pros

    Flexible hours, buzzing atmosphere and fast paced

    Cons

    You have to be able to deal with abusive customers and be on your toes for underage and problem gamblers


  10. Different...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Deputy Manager in Nottingham, England (UK)
    Current Employee - Deputy Manager in Nottingham, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at William Hill full-time (More than 3 years)

    Pros

    Good flexibility with shifts, the occasional tip, some good customers, nice colleagues (mostly) and thats about it. The job is fine for student lifestyle, terrible if you have a family.

    Cons

    Dangerous, abusive customers, lots of time working on your own, stressful, not worth the barely more than min wage salary, you'll notice your car insurance increase if you declare you work in a betting shop as its classed as high risk. Was made to lone work at night every night whilst pregnant and they didn't care.

    Advice to Management

    Get rid of lone working, its not safe and you keep pretending it is. Not even someone getting murdered at ladbrokes stopped you and its not fair.


  11. Don't bother

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Some customers are alright ish

    Cons

    Area managers are deluded out of touch and completely useless

    Advice to Management

    Evaluate the structure of the company



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