William Hill

  www.williamhillplc.co.uk
  www.williamhillplc.co.uk

William Hill Reviews

Updated October 21, 2014
Updated October 21, 2014
68 Reviews
2.7
68 Reviews
Rating Trends

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William Hill CEO and Director Ralph J. Topping
Ralph J. Topping
38 Ratings

Review Highlights

Pros
  • Laid back, good for sports interest, good training (in 5 reviews)

  • Nice working environment, good training (in 5 reviews)


Cons
  • Work life balance is terrible, long shifts of 14 hours if managing 8 hours working on your own (a cashier on either side of (in 7 reviews)

  • People wanting full time contracts will be on 16-25 hours contracts (in 5 reviews)

More Highlights

Employee Reviews

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  1.  

    Cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in London, England (UK)
    Former Employee - Cashier in London, England (UK)

    I worked at William Hill part-time (less than an year)

    Pros

    Flexible hours with competitive pay. Training is very good which lasts about 2-3 days. and there arent much benefits to the job other than the pay.

    Cons

    finishing late can become quite a bore! and you can often find yourself working at difference branches. Being around the gambling industry can brush off and you may start to gamble as i did!

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Great people, mostly great customers - shame the company has zero social responsibility

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at William Hill full-time (more than an year)

    Pros

    Great colleagues and great customers. Fantastic place to work if you love sports - can't beat the atmosphere in the shops on Grand National day!

    Cons

    Working hours are not the best if you have a life, family or other commitments.

    The worst part about working here had to be the internal and corporate stance on social responsibility with reference to gambling, and how it was actually nothing more than fluff blurted out to appease industry regulators.

    If you have worked in the industry you will know that gambling is an issue for the majority of betting shops regular customers. William Hill is not just interested in a customers surplus cash (because the average punter has so much of that, right?), they want it all. They do not care if a customer puts 5-6k into a FOBT and loses the lot, they do not care if a customer loses his or her rent money on a horse - all they are interested in is syphoning off as much as possible from each and every punter and meeting internally set targets.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  3.  

    interesting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSA in London, England (UK)
    Current Employee - CSA in London, England (UK)

    I have been working at William Hill full-time (less than an year)

    Pros

    its good tomeet new people

    Cons

    its bad because of some aggressive customers

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Leading company but may not be for long

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Deputy Manager in London, England (UK)
    Current Employee - Deputy Manager in London, England (UK)

    I have been working at William Hill full-time (more than 3 years)

    Pros

    Very flexible, good structure and progression to middle management level. Great training.

    Cons

    Work life balance is terrible, long shifts of 14 hours if managing 8 hours working on your own (a cashier on either side of . Loyal staff often over looked and under appreciated. High staff turnover.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Not great with staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Assistant in Manchester, England (UK)
    Former Employee - Customer Service Assistant in Manchester, England (UK)

    I worked at William Hill part-time (more than 3 years)

    Pros

    Can't think of too many but I suppose they are fairly flexible with hours so if you are part time it works fairly well

    Cons

    After working for a year it had already become clear that the area managers up had barely any interest in staff happiness. By the end of two it was rediculous

    Advice to ManagementAdvice

    Show appreciation

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7.  

    Just starting

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at William Hill

    Pros

    Atmosphere with customers in shops

    Cons

    Shop being empty leaving me with little to do to pass time

  8.  

    Started well, went downhill.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Assistant and Deputy Manager in Leicester, England (UK)
    Former Employee - Customer Service Assistant and Deputy Manager in Leicester, England (UK)

    I worked at William Hill full-time (more than an year)

    Pros

    Getting paid to talk about football and other sports. When Champions League games are on you're permitted to watch them. Chance to build rapport with a wealth of different characters. Quick progression to deputy manager (15k+). Good training. Probably the best employer in a fairly undesirable industry (certainly at shop level)

    Cons

    Many irate and abusive customers. Very poor work/life balance. Cashiers paid barely more than minimum wage, yet expected to work 6-10pm alone. Working alone at night is the most mind numbing experience, as it's mainly just machine players so you have no human interaction for hours. Watching people who don't work somehow find plenty of money everyday. Gaming machine targets and then being expected to do a responsible gambling interaction if someone is spending so much you're actually reaching your targets. Having to phone up for permission to lay £150 on 7/4. Extremely uncomfortable shirts. Lack of concern for staff welfare. Poor organisation from senior managent.

    Advice to ManagementAdvice

    Provide all 2.5 with debit pins. Pay cashiers at least 7.50 p/h if they're lone working until 10pm. Abolish lone working entirely. Respect your staff, or they'll just move on, many aren't just all talk and will actually leave like I did. Deputies shouldn't have to chase up bank ID cards for 5 months. No back to back 14 hour shifts. Make the shop level jobs more rewarding and desirable and you may see a drop in staff turnover.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    Telephone operator in Sheffield - not bad part time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telephone Betting Advisor in Sheffield, England (UK)
    Former Employee - Telephone Betting Advisor in Sheffield, England (UK)

    I worked at William Hill part-time (more than an year)

    Pros

    Bonus structure in place for good and efficient phone manner
    Lots of overtime available
    Extra pay on Bank Holidays
    Great nights out
    Internal competitions
    Pay for taxis if working late
    Good training structure
    Close to Sheffield city centre
    Various part-time contracts available

    Cons

    Inflexible and biased granting of holiday requests
    Poor-quality equipment
    Enforced outside training days, even for part-time staff
    Occasional compulsory Sunday working
    Customers can often be rude

    Advice to ManagementAdvice

    Ensure all staff have high-quality headsets to aid call quality

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Interesting job where I met lots of great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSA in Liverpool, England (UK)
    Current Employee - CSA in Liverpool, England (UK)

    I have been working at William Hill part-time (less than an year)

    Pros

    Good working conditions
    Excellent training
    Career progression

    Cons

    Not well enough paid for level of responsibility

    Advice to ManagementAdvice

    Raise cashier wage above that of current level (boots & WH Smith) as William Hill employees are of a higher standard and regularly perform difficult tasks as part of the job

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Mostly positive but would benefit from some changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSA in Liverpool, England (UK)
    Current Employee - CSA in Liverpool, England (UK)

    I have been working at William Hill full-time (more than an year)

    Pros

    The majority of my co-workers are absolutely fantastic, as were the customers. If you want to be there, it can be an enjoyable job. It's all about your attitude to work. Even the shops that close at 10, it's not a particularly late finish in comparison to other jobs. Extra money for "managing" shifts during which you will mainly do exactly the same as if you were working as cashier.

    Cons

    Some customers can be rude and obnoxious, but the good customers far outweighed the bad. Depending on your shop manager or district (from what I've heard) rotas can be quite bad, but if that is the case it isn't difficult to speak to your DOM or AOM. Some staff are constantly angry at how things are done, but never want to do anything about it, so instead just complain, you can have a bad shift if you are working with them, but there is always plenty to do to keep yourself busy if this is the case.

    Advice to ManagementAdvice

    The staff that work hard and genuinely enjoy their jobs should be rewarding in the way of it being easier to move up within the company. District managers quite often don't communicate with staff in the shops and many feel that if they're not in a "clique" they will get treated badly, or at least not as good as those in the "in crowd"

    Recommends
    Neutral Outlook
    Approves of CEO

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