William Hill Reviews

Updated June 30, 2015
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2.4
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Recommend to a friend
Approve of CEO
William Hill CEO and Director James Henderson
James Henderson
9 Ratings

Pros
  • Nice working environment, good training (in 5 reviews)

  • Can't think of too many but I suppose they are fairly flexible with hours so if you are part time it works fairly well (in 5 reviews)

Cons
  • 14 hour shifts) Work/Life balance is almost non-existent (in 8 reviews)

  • Upper management bullying of shop staff who question legality of back-to-back 14 hour shifts (in 5 reviews)

More Pros and Cons

109 Employee Reviews

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  1. Review of Life at William Hill US

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at William Hill full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Industry leaders in race and sports book; no one comes close to our menu of betting options, in-play wagering menu. Excellent tech/dev team. Leadership team very active in support of all staff, no matter where they may be located in the state.Working at William Hill is choosing to be a part of a company that is only just beginning its remarkable journey.

    Cons

    Ticket writers handle cash like bank tellers, but expect at some point to get super abrasive patrons not found at banks.

    Advice to Management

    "Perks" are extraordinary... continue to host events, offer contests with great trips. HR involves employees positively like I have never seen anywhere else ever - do not stop that either!


  2. ticket writer/opener/closer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ticket Writer in Las Vegas, NV
    Former Employee - Ticket Writer in Las Vegas, NV

    I worked at William Hill

    Pros

    Sports and tips...even though they can be low

    Cons

    You have to fill out report s for Very MINOR instances. No incentive. I've made a goal where reward was promised more than once and received nothin. I was an awesome worker who never complained and opened and closed alone 10 hour shifts and only made minimum wage while dealing with thousands of dollars a day. They need to take a good look at staff and recognize how wrong there treatments have been to us.

    Advice to Management

    Care about employees and pay a lot more. Minimum wage is just insane for this responsible job. Notice some good things ur employees do


  3. Helpful (2)

    Terrible

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA
    Current Employee - CSA

    I have been working at William Hill (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Pay is only okay if you are a student like me and are part-time (£7 something an hour for cashiers).

    Cons

    Gossipy colleagues, management higher up do not care about you (DOMs and above), they took away the bonus this year, district managers usually horrible and useless, high pressure and if you make any minor mistake (despite a clean record) you will get a disciplinary and potentially lose your job, especially for age verification.

    You have to stay till 10pm, cant use your phone even if the shop is entirely empty (which happens most evenings) so you sit there doing nothing.

    You have to fill out loads of silly workbooks periodically.

    They call you on your days off expecting you to be at their beck and call as if you live for William Hill

    Career prospects are poor, the most you will become is a manager. Managers don't even get paid for overtime they get time in lieu. But William hill manage to cheat the managers out of the time off they are meant to take so it's a lose lose scenario.

    Oh and if you are new dont become a 2.5 (like they will try and force you to become) means you will have to work all day shifts all the time (8am till 10pm with one 1 hour break)

    Get out while you can, save yourself.

    No perks.

    Advice to Management

    Raise pay
    Grow a heart


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  5. Great people, mostly great customers - shame the company has zero social responsibility

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at William Hill full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Great colleagues and great customers. Fantastic place to work if you love sports - can't beat the atmosphere in the shops on Grand National day!

    Cons

    Working hours are not the best if you have a life, family or other commitments.

    The worst part about working here had to be the internal and corporate stance on social responsibility with reference to gambling, and how it was actually nothing more than fluff blurted out to appease industry regulators.

    If you have worked in the industry you will know that gambling is an issue for the majority of betting shops regular customers. William Hill is not just interested in a customers surplus cash (because the average punter has so much of that, right?), they want it all. They do not care if a customer puts 5-6k into a FOBT and loses the lot, they do not care if a customer loses his or her rent money on a horse - all they are interested in is syphoning off as much as possible from each and every punter and meeting internally set targets.


  6. Second time around - no better. In fact, worse.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Deputy Manager in London, England (UK)
    Current Employee - Deputy Manager in London, England (UK)

    I have been working at William Hill full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Incredibly social, and wonderful for working in customer facing roles
    - Varied workload adding pace to your day
    - Fantastic if you having even just a passing interest in sport
    - Decent training scheme, assuming you are given the time to go through it
    - Great early opportunities for progression
    - Some of the staff are some of the loveliest people I have worked with

    Cons

    - If your face doesn't fit and you don't spout the wonders of the company, you'll not go further than Deputy Manager at best
    - There is a distinct lack of support in times of need and conflict
    - You are put in the line of fire with dangerous and often threatening customers, with little support and resource
    - In a lot of cases, the technology is archaic and outdated
    - Working hours can be ridiculous (55 hours this week), but overtime is only enforced when it suits them
    - The pay grade is awful
    - There's a limit to how far you'll go, unless you are certain kind of person (suck up!)

    Advice to Management

    Take a long, cold look at the way you promote people. Stop rewarding the ring behaviours, and starting looking after the staff that do their jobs well and aren't just serious suck ups.

    Also, start innovating now, or you'll be left in the bygone age that you're already slipping into.

    Lastly, give your staff more support. Many of them do amazing work, retaining business that you'd have lost years ago without them, in the face of adversity. They suffer incessant abuse and threatening, and just a little support from you lot would go a long way.


  7. Cashier

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashiwr
    Current Employee - Cashiwr

    I have been working at William Hill

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good banter, good colleagues, good for students

    Cons

    Long hours, lots of bad customers

    Advice to Management

    Je


  8. average.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Deputy Manager in Birmingham, England (UK)
    Current Employee - Deputy Manager in Birmingham, England (UK)

    I have been working at William Hill full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Met some great friends through working here. Easy enough to move around and work in different areas. Progression to deputy manager easy enough.

    Cons

    Shifts arent great. Too much favouritism if your face doesn't fit and you don't kiss derier you won't go far.

    Advice to Management

    Have a good look at your district managers. Make opportunity available to all staff not just the select few favourites.


  9. Good company, hard to develop

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Tel Aviv-Yafo (Israel)
    Current Employee - Product Manager in Tel Aviv-Yafo (Israel)

    I have been working at William Hill full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    good company, great people, very smooth entry the HR is very tentative, employment terms are good, salary, funds, vacation days etc.

    Cons

    since it's such a large company, it's very hard to develop, too much bureaucracy, you can easily switch positions but hard to climb to management.


  10. Helpful (1)

    Flexible working patterns

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - II V Customer Service Advisor in Middlesbrough, England (UK)
    Current Employee - II V Customer Service Advisor in Middlesbrough, England (UK)

    I have been working at William Hill

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Can work around your lifestyle
    Friendly job with both staff and customers
    Opportunities to develop in the company

    Cons

    Lone working- can be pretty scary being a young girl. Or for anyone
    Take a lot of unnecessary Abuse from customers- nothing gets done about it as they don't want to lose customers

    Advice to Management

    Realise that the safety of staff is just as important as profit margins.
    15 minutes is not long enough to open or close a shop!!
    Need a better system for recording working times as many wages end up wrong.
    Unable to comment on management as a whole as I would say different areas would have different opinions due to DOM/AOM


  11. Helpful (1)

    Interesting job but company structure needs work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in London, England (UK)
    Former Employee - Software Developer in London, England (UK)

    I worked at William Hill full-time (More than a year)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    good pay, interesting work, Leeds is a fun city, most of the people you work with are quirky - but fun.

    Cons

    complete lack of morals - related to gambling addiction, poor management throughout, at times a frustrating job



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