William Hill

  www.williamhillplc.co.uk
  www.williamhillplc.co.uk

William Hill Reviews

Updated October 28, 2014
Updated October 28, 2014
70 Reviews
2.6
70 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
William Hill CEO and Director Ralph J. Topping
Ralph J. Topping
39 Ratings

Review Highlights

Pros
  • Laid back, good for sports interest, good training (in 5 reviews)

  • Various part-time contracts available (in 5 reviews)


Cons
  • Work life balance is terrible, long shifts of 14 hours if managing 8 hours working on your own (a cashier on either side of (in 7 reviews)

  • People wanting full time contracts will be on 16-25 hours contracts (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in London, England (UK)
    Former Employee - Cashier in London, England (UK)

    I worked at William Hill part-time (less than an year)

    Pros

    Flexible hours with competitive pay. Training is very good which lasts about 2-3 days. and there arent much benefits to the job other than the pay.

    Cons

    finishing late can become quite a bore! and you can often find yourself working at difference branches. Being around the gambling industry can brush off and you may start to gamble as i did!

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSA
    Current Employee - CSA

    I have been working at William Hill (more than 3 years)

    Pros

    Pay is only okay if you are a student like me and are part-time (£7 something an hour for cashiers).

    Cons

    Gossipy colleagues, management higher up do not care about you (DOMs and above), they took away the bonus this year, district managers usually horrible and useless, high pressure and if you make any minor mistake (despite a clean record) you will get a disciplinary and potentially lose your job, especially for age verification.

    You have to stay till 10pm, cant use your phone even if the shop is entirely empty (which happens most evenings) so you sit there doing nothing.

    You have to fill out loads of silly workbooks periodically.

    They call you on your days off expecting you to be at their beck and call as if you live for William Hill

    Career prospects are poor, the most you will become is a manager. Managers don't even get paid for overtime they get time in lieu. But William hill manage to cheat the managers out of the time off they are meant to take so it's a lose lose scenario.

    Oh and if you are new dont become a 2.5 (like they will try and force you to become) means you will have to work all day shifts all the time (8am till 10pm with one 1 hour break)

    Get out while you can, save yourself.

    No perks.

    Advice to ManagementAdvice

    Raise pay
    Grow a heart

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Great people, mostly great customers - shame the company has zero social responsibility

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at William Hill full-time (more than an year)

    Pros

    Great colleagues and great customers. Fantastic place to work if you love sports - can't beat the atmosphere in the shops on Grand National day!

    Cons

    Working hours are not the best if you have a life, family or other commitments.

    The worst part about working here had to be the internal and corporate stance on social responsibility with reference to gambling, and how it was actually nothing more than fluff blurted out to appease industry regulators.

    If you have worked in the industry you will know that gambling is an issue for the majority of betting shops regular customers. William Hill is not just interested in a customers surplus cash (because the average punter has so much of that, right?), they want it all. They do not care if a customer puts 5-6k into a FOBT and loses the lot, they do not care if a customer loses his or her rent money on a horse - all they are interested in is syphoning off as much as possible from each and every punter and meeting internally set targets.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5.  

    interesting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSA in London, England (UK)
    Current Employee - CSA in London, England (UK)

    I have been working at William Hill full-time (less than an year)

    Pros

    its good tomeet new people

    Cons

    its bad because of some aggressive customers

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Leading company but may not be for long

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Deputy Manager in London, England (UK)
    Current Employee - Deputy Manager in London, England (UK)

    I have been working at William Hill full-time (more than 3 years)

    Pros

    Very flexible, good structure and progression to middle management level. Great training.

    Cons

    Work life balance is terrible, long shifts of 14 hours if managing 8 hours working on your own (a cashier on either side of . Loyal staff often over looked and under appreciated. High staff turnover.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Not great with staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Assistant in Manchester, England (UK)
    Former Employee - Customer Service Assistant in Manchester, England (UK)

    I worked at William Hill part-time (more than 3 years)

    Pros

    Can't think of too many but I suppose they are fairly flexible with hours so if you are part time it works fairly well

    Cons

    After working for a year it had already become clear that the area managers up had barely any interest in staff happiness. By the end of two it was rediculous

    Advice to ManagementAdvice

    Show appreciation

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8.  

    Great job for liars and bullies!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSA in Manchester, England (UK)
    Former Employee - CSA in Manchester, England (UK)

    I worked at William Hill part-time (less than an year)

    Pros

    Nice customers. So friendly on the whole. Will miss loads of them.

    Cons

    Staff disregard training once in shop. Staff know when to expect visits and adjust their daily practice to suit. Management very discriminatory. All staff say what suits them to watch their own back. I was bullied into leaving.

    Advice to ManagementAdvice

    Get rid of warning regions when mystery shoppers and av's are being done and you will get a whole new set of stats! Don't warn shops you are going in. Stop discrimination now or start facing legal battles

    No opinion of CEO
  9.  

    Just starting

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at William Hill

    Pros

    Atmosphere with customers in shops

    Cons

    Shop being empty leaving me with little to do to pass time

  10.  

    Telephone operator in Sheffield - not bad part time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telephone Betting Advisor in Sheffield, England (UK)
    Former Employee - Telephone Betting Advisor in Sheffield, England (UK)

    I worked at William Hill part-time (more than an year)

    Pros

    Bonus structure in place for good and efficient phone manner
    Lots of overtime available
    Extra pay on Bank Holidays
    Great nights out
    Internal competitions
    Pay for taxis if working late
    Good training structure
    Close to Sheffield city centre
    Various part-time contracts available

    Cons

    Inflexible and biased granting of holiday requests
    Poor-quality equipment
    Enforced outside training days, even for part-time staff
    Occasional compulsory Sunday working
    Customers can often be rude

    Advice to ManagementAdvice

    Ensure all staff have high-quality headsets to aid call quality

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Interesting job where I met lots of great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSA in Liverpool, England (UK)
    Current Employee - CSA in Liverpool, England (UK)

    I have been working at William Hill part-time (less than an year)

    Pros

    Good working conditions
    Excellent training
    Career progression

    Cons

    Not well enough paid for level of responsibility

    Advice to ManagementAdvice

    Raise cashier wage above that of current level (boots & WH Smith) as William Hill employees are of a higher standard and regularly perform difficult tasks as part of the job

    Recommends
    Neutral Outlook
    Approves of CEO

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