William Hill

  www.williamhillplc.co.uk
  www.williamhillplc.co.uk
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William Hill Reviews

Updated September 25, 2014
Updated September 25, 2014
65 Reviews
2.6
65 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
William Hill CEO and Director Ralph J. Topping
Ralph J. Topping
36 Ratings

Review Highlights

Pros
  • Laid back, good for sports interest, good training (in 5 reviews)

  • Nice working environment, good training (in 5 reviews)


Cons
  • Although the company promotes ethics which state that everybody should have a good work-life balance, this is completely untrue (in 6 reviews)

  • People wanting full time contracts will be on 16-25 hours contracts (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Not great with staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Assistant  in  Manchester, England (UK)
    Former Employee - Customer Service Assistant in Manchester, England (UK)

    I worked at William Hill part-time for more than 3 years

    Pros

    Can't think of too many but I suppose they are fairly flexible with hours so if you are part time it works fairly well

    Cons

    After working for a year it had already become clear that the area managers up had barely any interest in staff happiness. By the end of two it was rediculous

    Advice to ManagementAdvice

    Show appreciation

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2.  

    Great people, mostly great customers - shame the company has zero social responsibility

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at William Hill full-time for more than a year

    Pros

    Great colleagues and great customers. Fantastic place to work if you love sports - can't beat the atmosphere in the shops on Grand National day!

    Cons

    Working hours are not the best if you have a life, family or other commitments.

    The worst part about working here had to be the internal and corporate stance on social responsibility with reference to gambling, and how it was actually nothing more than fluff blurted out to appease industry regulators.

    If you have worked in the industry you will know that gambling is an issue for the majority of betting shops regular customers. William Hill is not just interested in a customers surplus cash (because the average punter has so much of that, right?), they want it all. They do not care if a customer puts 5-6k into a FOBT and loses the lot, they do not care if a customer loses his or her rent money on a horse - all they are interested in is syphoning off as much as possible from each and every punter and meeting internally set targets.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  3.  

    Just starting

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at William Hill

    Pros

    Atmosphere with customers in shops

    Cons

    Shop being empty leaving me with little to do to pass time

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  5.  

    Telephone operator in Sheffield - not bad part time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telephone Betting Advisor  in  Sheffield, England (UK)
    Former Employee - Telephone Betting Advisor in Sheffield, England (UK)

    I worked at William Hill part-time for more than a year

    Pros

    Bonus structure in place for good and efficient phone manner
    Lots of overtime available
    Extra pay on Bank Holidays
    Great nights out
    Internal competitions
    Pay for taxis if working late
    Good training structure
    Close to Sheffield city centre
    Various part-time contracts available

    Cons

    Inflexible and biased granting of holiday requests
    Poor-quality equipment
    Enforced outside training days, even for part-time staff
    Occasional compulsory Sunday working
    Customers can often be rude

    Advice to ManagementAdvice

    Ensure all staff have high-quality headsets to aid call quality

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Interesting job where I met lots of great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSA  in  Liverpool, England (UK)
    Current Employee - CSA in Liverpool, England (UK)

    I have been working at William Hill part-time for less than a year

    Pros

    Good working conditions
    Excellent training
    Career progression

    Cons

    Not well enough paid for level of responsibility

    Advice to ManagementAdvice

    Raise cashier wage above that of current level (boots & WH Smith) as William Hill employees are of a higher standard and regularly perform difficult tasks as part of the job

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Started well, went downhill.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Assistant and Deputy Manager  in  Leicester, England (UK)
    Former Employee - Customer Service Assistant and Deputy Manager in Leicester, England (UK)

    I worked at William Hill full-time for more than a year

    Pros

    Getting paid to talk about football and other sports. When Champions League games are on you're permitted to watch them. Chance to build rapport with a wealth of different characters. Quick progression to deputy manager (15k+). Good training. Probably the best employer in a fairly undesirable industry (certainly at shop level)

    Cons

    Many irate and abusive customers. Very poor work/life balance. Cashiers paid barely more than minimum wage, yet expected to work 6-10pm alone. Working alone at night is the most mind numbing experience, as it's mainly just machine players so you have no human interaction for hours. Watching people who don't work somehow find plenty of money everyday. Gaming machine targets and then being expected to do a responsible gambling interaction if someone is spending so much you're actually reaching your targets. Having to phone up for permission to lay £150 on 7/4. Extremely uncomfortable shirts. Lack of concern for staff welfare. Poor organisation from senior managent.

    Advice to ManagementAdvice

    Provide all 2.5 with debit pins. Pay cashiers at least 7.50 p/h if they're lone working until 10pm. Abolish lone working entirely. Respect your staff, or they'll just move on, many aren't just all talk and will actually leave like I did. Deputies shouldn't have to chase up bank ID cards for 5 months. No back to back 14 hour shifts. Make the shop level jobs more rewarding and desirable and you may see a drop in staff turnover.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    Mostly positive but would benefit from some changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSA  in  Liverpool, England (UK)
    Current Employee - CSA in Liverpool, England (UK)

    I have been working at William Hill full-time for more than a year

    Pros

    The majority of my co-workers are absolutely fantastic, as were the customers. If you want to be there, it can be an enjoyable job. It's all about your attitude to work. Even the shops that close at 10, it's not a particularly late finish in comparison to other jobs. Extra money for "managing" shifts during which you will mainly do exactly the same as if you were working as cashier.

    Cons

    Some customers can be rude and obnoxious, but the good customers far outweighed the bad. Depending on your shop manager or district (from what I've heard) rotas can be quite bad, but if that is the case it isn't difficult to speak to your DOM or AOM. Some staff are constantly angry at how things are done, but never want to do anything about it, so instead just complain, you can have a bad shift if you are working with them, but there is always plenty to do to keep yourself busy if this is the case.

    Advice to ManagementAdvice

    The staff that work hard and genuinely enjoy their jobs should be rewarding in the way of it being easier to move up within the company. District managers quite often don't communicate with staff in the shops and many feel that if they're not in a "clique" they will get treated badly, or at least not as good as those in the "in crowd"

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Very good employer to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cleaner  in  Leeds, England (UK)
    Current Employee - Cleaner in Leeds, England (UK)

    I have been working at William Hill as an intern for more than 10 years

    Pros

    Great People, enjoyable working environment and good opportunities - business is expanding and really going places so now is a great time to work with them.

    Cons

    Can take too many people to make a decision and so opportunities are missed - also made some bad decisions in the past in relation to business dealings.

    Advice to ManagementAdvice

    Listen to the people into the trenches.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Great company with a bright future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part of the Senior Management Team  in  London, England (UK)
    Former Employee - Part of the Senior Management Team in London, England (UK)

    I worked at William Hill full-time for more than 3 years

    Pros

    There are many great people working at all levels of the organisation and plenty opportunity to grow and develop your career.

    Cons

    As with most companies of this size there is a lot of internal politics and this can become overwhelming at times best to put your head down and just get on with it.

    Advice to ManagementAdvice

    Improve work life balance and reduce some of the office politics.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    William Hill Putting Profit before Welfare and Safety

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  High Wycombe, England (UK)
    Former Employee - Manager in High Wycombe, England (UK)

    I worked at William Hill full-time for more than 5 years

    Pros

    Before being forced to sign a contract that limits your wages and hours good pay after they make you sign a managers contract bad pay

    Cons

    Being forced to sign a managers contract which can see you earn less than a cashier being forced to work from 8.30 in the morning until 2pm with no toilet break or cashier, being made to work over your contracted hours and being given no extra wages but time off when it suits THEM not you, bullying management who get sick kicks out of suspending and sacking staff for stupid reasons, lazy cashiers who lied and set me up for something I wasn't guilty of which forced me to resign and take out a grievance against the company which surprise surprise I lost the reason they set me up was because they didn't like the fact I wanted to make my shop a success which meant they had to actually do their job.

    Advice to ManagementAdvice

    Pay managers more, investigate facts before taking lying statements against innocent members of staff and sack any district manager who is found to be guilty of bullying behaviour instead of just suspending them then reinstating them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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