Williams-Sonoma Reviews

Updated April 24, 2015
740 reviews filtered by
  • Any Location
  • Any Job Title
2.9
740 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Williams-Sonoma President, CEO and Director Laura J. Alber
Laura J. Alber
318 Ratings

Pros
  • Great discount for to enable everyone to spend their salary in store (in 87 reviews)

  • Work life balance - is great as long as you get what you need done (in 26 reviews)

Cons
  • Work/life balance is often unbalanced especially during the holiday seasons (in 31 reviews)

  • Upper management never visits the stores- causing a complete disconnect from stores to corporate (in 39 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Helpful (5)

    Sales clerk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at Williams-Sonoma as a contractor

    Pros

    Beautiful stores, nice and interesting high-end products, and employees get a 40% discount on non-electronics. Good place for people who enjoy cooking and baking. Always finding neat products and learning good culinary tips.

    Cons

    Cutthroat retail, in that each employee must meet a monthly quota of sales, but cannot enjoy the benefit of a commission. This results in every man for himself. Colleagues steal sales from each other regularly. If you're asked to work in the back storeroom, then you miss any sales for the day. If you don't make x-amount of dollars in sales per month, you get a "letter." After enough letters, you're out. It is a no-win, demoralizing environment. Also, products are way overpriced.

    Advice to Management

    There's got to be a better way to motivate sales without creating such a stressful environment.

  2. Helpful (1)

    Assistant Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Williams-Sonoma

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Discount was very good, as well as promotions for free items.

    Cons

    Lack of promotion, failure to promote from within, very very low salary

  3. Seasonal Customer Service Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Customer Service Associate in Oklahoma City, OK
    Former Employee - Seasonal Customer Service Associate in Oklahoma City, OK

    I worked at Williams-Sonoma (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Friendly people, Pay, Team Player Co Workers, They really take care of their customers.

    Cons

    Point system. Be Very Careful and Pay Very Close Attention to Your Points

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Sr-level Corporate Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Williams-Sonoma full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    - Employees share the same passion and vision that inspired Chuck Williams to start the company almost 50 years ago.
    - Company is based in San Francisco and has a wonderful story, and a culture that's still rooted in that story. Chuck still pops in now and then and says hello.
    - Four corporate offices located in San Francisco, most of which have beautiful views, art, character, and a good vibe.
    - A "come-as-you-are" work culture. Employees are free to be their whole, unique selves at work and are encouraged to bring their thoughts and ideas to the table.
    - Lean, scrappy teams mean if you have an idea to make things better, go for it.
    - A very high bar for talent. Even when teams are very lean and putting in long hours, people are willing to wait to find the right fit for the team.
    - Intelligent, dedicated, talented, friendly employees that are fun to work with.
    - Employee recognition programs.
    - Generous discount on the entire family of brands. And quarterly sample sales.
    - Internal promotions are common.
    - A lot of tenure at the Director and Executive level.
    - Fantastic products = pride in the company.
    - Financially successful.
    - Executives make it clear that the stores and customers are the heartbeat of the company.
    - Innovation in marketing and design.
    - Management (in my experience) is available, but hands-off. Meaning, you are free to do the job you were hired to do. This always depends on the manager, of course.

    Cons

    - Outdated internal systems and tools. Most processes are very manual.
    - Lack of transparency in how decisions are made, and WHY decisions are made.
    - It seems that some executive leads take action or move forward with directives based out of fear, rather than pushing back, asking why, and having a more strategic approach.
    - Resourcing is very lean and people are stretched to their limit.
    - Total rewards needs an overhaul in order to stay relevant in the San Francisco job market. Benefits are very basic and behind the curve, and don't match the "people first" philosophy that the company projects. It's incredibly difficult to be competitive in this market with the current benefits offering.

    Advice to Management

    Truly put people first. Listen to your employees- especially the new generation that's joining the company - they have great ideas. Don't just encourage individuality, but demand it. Push back when given direction from the executive committee on initiatives that aren't thought through or have a strategy behind them. Be transparent. Hire more people, so employees are able to be proactive and do quality work. Continue to make and sell excellent products. Continue to put design first in the products. Continue to reward great work and promote people from within. Most importantly: say hello to the employees you see in the hallway. Be approachable, friendly, and genuinely interested in the people that make up this great company.

  6. Good team and experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Anonymous Contractor in Brooklyn, NY
    Current Contractor - Anonymous Contractor in Brooklyn, NY

    I have been working at Williams-Sonoma as a contractor (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Lots of knowledgeable people within each department who are always willing to help out when they can or when time permits. Great company culture, the focus on products that are sourced locally, that are fair trade, and partnering with companies that have good labor practices is something I felt good to be apart of.

    Cons

    At times, micromanagement can be an issue that interferes with getting work done although that depends on the department and not a reflection on the company as a whole.

  7. Associate Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Manager in Winston-Salem, NC
    Current Employee - Associate Manager in Winston-Salem, NC

    I have been working at Williams-Sonoma full-time (More than 8 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    WS stand by their products

    Cons

    Great company to work for

  8. Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Williams-Sonoma

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fun atmosphere, really great store manager and assistant store manager.

    Cons

    The hourly wage is pretty low, but the discount is great. I guess you just work to shop!

    Advice to Management

    Make sure to provide the little 15 min break for everyone.

  9. great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Williams-Sonoma

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Can move up in company
    great training
    great benefits

    Cons

    I dont have any complaints

  10. Great learning experience

    • Culture & Values
    Former Intern - Anonymous Intern
    Former Intern - Anonymous Intern

    I worked at Williams-Sonoma as an intern

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Williams-Sonoma's internship program is a well-thought out program, with assignments broken down weekly for interns. Great colleagues, great managers.

    Cons

    There seems to be a slight lack of diversity amongst the internship program and it seems that they select interns from only a few schools.

    Advice to Management

    Management should push for an increase in intern pay as well as selection of students from a broader range of universities. Otherwise, no further advice for management.

  11. Do your research

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Manager in Framingham, MA
    Former Employee - Associate Manager in Framingham, MA

    I worked at Williams-Sonoma (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Discount was probably the best part and great associates

    Cons

    No ownership of business at WS

Work at Williams-Sonoma? Share Your Experiences

Williams-Sonoma

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.