Williams-Sonoma Reviews

Updated August 29, 2015
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832 Employee Reviews

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  1. Williams-Sonoma

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great co-workers and supervisor was easy to approach and always helpful.

    Cons

    Schedules can change so you have to be flexible

    Advice to Management

    No advice to management; fun working with co-workers and helping customers.


  2. Helpful (1)

    sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Costa Mesa, CA
    Former Employee - Sales Associate in Costa Mesa, CA
    Recommends
    Approves of CEO

    Pros

    amazingly generous discount great people to work with beautiful work environment

    Cons

    "On Call" shifts are very difficult to plan for

    Advice to Management

    no more "on Call" shifts


  3. Helpful (2)

    Pros

    If you like cooking and overpaid home goods then the employee discount is great.

    Cons

    Outdated systems, no training or classes offered to help the employees grow. Outdated sick policies, benefits should be better to include paid time off. You don't close for holidays. Pay is low and your upper management teams are self serving not true leaders . Not a positive work environment . Not family friendly. All about bottom line dollar and the company has lost Howards and Chuck people first vision/ any many of their others.

    Advice to Management

    You the management teams are not the only critical thinkers. Listen to your employees and get into the 21st century or you will never retain talent in this industry. Open more ecommerce/ DTC centers to help with volume. You will continue to fail if you don't! I hate comparisons of retailers. So stop it already about Amazon. I wouldn't compare myself to them after the bad article the NY times just posted on how they treat their employees.


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  5. Helpful (1)

    Stock-Room Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Stock Associate in San Diego, CA
    Former Employee - Stock Associate in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Williams-Sonoma part-time (Less than a year)

    Pros

    Overall very organized business. As are their products, Williams-Sonoma is an elegant, well-oiled machine that is high-end cookware retail.

    Cons

    Although very organized and a huge name in the retail industry, there are always flaws. Organizing systems and restricted work space, blah, blah, blah....overall the position was good. I was initially hired on as a seasonal employee, but was kept on after the Holiday season. But was laid-off 4 months (April 2011) due to cut-backs. At the time, my friend (who got me the job) was forced to take a demotion and a pay cut.

    Advice to Management

    Perhaps to seek out more effective ways of discerning an employees strengths and weaknesses. Even after a short time at WS, I felt myself sinking into a perpetual loop.


  6. Helpful (14)

    Lost Focus of Chuck and Howard's Vision

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager
    Former Employee - General Manager
    Doesn't Recommend
    Disapproves of CEO

    I worked at Williams-Sonoma full-time (More than 10 years)

    Pros

    This company grew under the creative leadership of Chuck Williams and Howard Lester. They cared about customers and growth, but they also cared about employees who shared their passion. Unfortunately, this culture died along with the strong leadership of Mr. Lester, may he rest in peace. He would be horrified at the way Vicki McWilliams and Laura Alber have turned his company upside down.

    Cons

    Hourly associates cannot depend on any consistency, Salaried employees are heavily overworked due to cuts in payroll as the powers that be consider payroll a controllable expense. There is no real connection between the day to day expectations at the store level and the top management's view of reality. The culture and the knowledge have taken a back seat to the top management's elitism.

    Advice to Management

    Stop traveling around the country pretending to care, eating up valuable payroll in the stores who are required to provide a 'dog and pony show' upon your arrival. It should be required for everyone from the Regional Leader on up to work the entire month of November in an average store as an employee. These associates are highly under appreciated.


  7. Great retail experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Braintree, MA
    Current Employee - Sales Associate in Braintree, MA
    Recommends
    Neutral Outlook

    Pros

    Worked with great products Both co-workers and customers were amazing to work with

    Cons

    Late mall hours Long hours on your feet

    Advice to Management

    Continue to give incentives to employees (perks were very much appreciated!)


  8. Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Williams-Sonoma part-time (More than 3 years)

    Pros

    Very good employee discount, and holiday bonus discounts. During the Holidays, there are plenty of hours to go around.

    Cons

    Corporate does not value its in-store employees. Starting pay per hr is the lowest amongst similar companies. The list of responsibilities keeps growing, while the pay remains the same. Very little support on customer service issues from corporate/ middle management.


  9. Helpful (4)

    Enjoyable team, culture shift

    Former Employee - Marketing in Somerville, MA
    Former Employee - Marketing in Somerville, MA

    I worked at Williams-Sonoma full-time (More than 8 years)

    Pros

    Great people. Hiring the right team is usually a priority for most store managers. Can't say I've worked with better people since shifting into the corporate world from retail.

    Cons

    Holiday hours were beastly for the management team, with unreasonable expectations made on staff -- changing the ENTIRE store plan on Christmas Eve until 9 or 10PM at night? Stuff like that. The culture of offering employee incentives for sales used to be fantastic -- then it became insulting.


  10. Packing/GiftWrapping

    Current Employee - WIS International in Memphis, TN
    Current Employee - WIS International in Memphis, TN

    I have been working at Williams-Sonoma part-time (Less than a year)

    Pros

    Gaining various skills that may come use in the near future of an upcoming career.

    Cons

    Often patience due to long hours and small pay.

    Advice to Management

    Production raise.


  11. Great company

    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Troy, MI
    Current Employee - Sales Associate in Troy, MI
    Recommends
    Positive Outlook

    Pros

    Learning on the job, great management, fun environment

    Cons

    On call shifts/sometimes long days/short breaks

    Advice to Management

    Keep it up -



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