Williams-Sonoma Reviews

Updated August 29, 2015
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832 Employee Reviews

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  1. Helpful (33)

    A Great Brand, But Sr Management will Burn You Out!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    Pros

    The brand is excellent and the company's performance has been superb over the last 15 years. It has a wonderful heritage and they make efforts to preserve it. There are some very talented people working at Williams-Sonoma, as well that are experts at what they do. The location in the city is wonderful and there are some above average perks with working in the corporate office.

    Cons

    Leadership is extremely short sighted, so you need to have outrageously huge patience and flexibility. The top down mentality permeates every brand and provides all of the corporate pain you can take. Most of the best talent burns out or realizes it is time to go, before ever really making a difference. Pay definitely does not match the workload.

    Advice to Management

    Trust your talent. Let them do their jobs and stop assuming you know more - you don't. You will never make the comps you hope for by overworking all your best people.


  2. Excellent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Company that cares about its staff and customers

    Cons

    there are no down sides to this

    Advice to Management

    could add additional staff to cover sales floor


  3. Loved working for Williams-Sonoma

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Desktop Support Specialist III in Memphis, TN
    Former Employee - Desktop Support Specialist III in Memphis, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Williams-Sonoma (More than 3 years)

    Pros

    They are a team oriented work place. They care about work/family time.

    Cons

    Stick to ridgedly to Drug Policy

    Advice to Management

    Don't be so adherant to One strike policies.


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  5. Helpful (1)

    Great if you don't have family

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in San Mateo, CA
    Former Employee - Sales Associate in San Mateo, CA
    Recommends
    Negative Outlook

    I worked at Williams-Sonoma part-time (Less than a year)

    Pros

    This is a fun and easy job

    Cons

    Total lack of interest and effort on behalf of store manager to give advance notice of schedule and enable flexibility for working moms

    Advice to Management

    Add oversight of store managers scheduling procedures


  6. chef

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Orland Park, IL
    Current Employee - Anonymous Employee in Orland Park, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great when i first started with discounts and scheduling, now they have taken away a lot of the reasons people worked for them

    Cons

    Poor upper management, they have to many stores to over see there fore loosing focus on the smaller stores. under staffed due to cut in payroll, but require their part time to work a minimum of 2 weekday and 1 weekend but then cut you during the week


  7. Helpful (4)

    Retail Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager
    Former Employee - General Manager
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Williams-Sonoma full-time (More than 8 years)

    Pros

    Great products, great customers, buyers and merchandisers were great.

    Cons

    Technology is way behind. Ordering systems and return processes for catalog purchases are archaic. Hard to get the customer service one expects and should get from an upscale retailer with the lack of updated technology.


  8. Helpful (3)

    Sales / Customer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Las Vegas, NV
    Current Employee - Customer Service Representative in Las Vegas, NV
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Williams-Sonoma full-time (More than 3 years)

    Pros

    Clean environment, easy interview process, hire on the spot, 4 to 6 week training,

    Cons

    Do not permit for any kind of interaction on the floor. Very few people smile or converse, and everyone is so afraid of the "Big Bad Time Clock" and the point system is a joke.

    Advice to Management

    Stop micro-managing...ease up on the associates and let them do their jobs....mentor when needed, and stop berating the poor associates.....when you hear all the associates constantly complain...there;s something wrong.....A happy associate is a productive associate, who will produce and remain loyal.....


  9. Helpful (7)

    Laura is eroding the culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Williams-Sonoma full-time (More than 8 years)

    Pros

    There are still some wonderful people working here who remind us what used to be great about this place but many have already left.

    Cons

    CEO is taking the culture down fast. Her brand of awful fear based treatment is trickling down and causing leadership to treat people terribly. People first has become a joke. Unprofessional and awful place to work.

    Advice to Management

    There's nothing to say that could fix this place. There is an inhuman leader running the show and therefore no chance of a good work environment.


  10. Helpful (14)

    Former GM

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Former Store Manager
    Former Employee - Former Store Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Williams-Sonoma full-time (More than 10 years)

    Pros

    The discount was great, and customers were fun. Got a chance to meet a lot of passionate people.

    Cons

    The work load is outrageous. They also have no direction, its a company lost.

    Advice to Management

    More payroll, less visuals, you have lost your focus on customer service. That's what's killing the brick and morter stores.


  11. Store Manger

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Williams-Sonoma full-time

    Pros

    Great employee discount and product training.

    Cons

    Long hours required at management level.



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