Williams-Sonoma Reviews

Updated August 23, 2014
Updated August 23, 2014
610 Reviews

2.8
610 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Williams-Sonoma President, CEO and Director Laura J. Alber
Laura J. Alber
252 Ratings

Review Highlights

Pros
  • Great discount for to enable everyone to spend their salary in store (in 82 reviews)

  • Best Reason to work here is the employee discount and the Sample Sales (in 50 reviews)


Cons
  • No work life balance, payroll constantly being cut some DMs had little pets who could do no wrong (in 25 reviews)

  • The current upper management does not appear to care about the employees or their customers (in 33 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Oakbrook Terrace, IL
    Current Employee - Sales Associate in Oakbrook Terrace, IL

    I have been working at Williams-Sonoma part-time for more than 5 years

    Pros

    Excellent Discount! Wide array of products for the kitchen enthusiast to learn about. Friendly coworkers. Great cross-branding with sister companies.

    Cons

    Some times corporate is not always in-touch with what is actually happening in the stores. They setup policies (especially return policies) and then when the associates try to abide by the policies, if the guest is not satisfied, they complain to corporate and corporate caves in and gives the customer what they want. This really makes the associates look foolish.

    Advice to ManagementAdvice

    Invest a little time with each associate to develop their product knowledge. The more knowledgeable the associate is, the better they can sell the products to the guests.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    I enjoyed working here, it is a great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Oklahoma City, OK
    Former Employee - Customer Service Representative in Oklahoma City, OK

    I worked at Williams-Sonoma full-time for less than a year

    Pros

    I like talking to people and helping them decide on catalog purchases

    Cons

    Helping upsets customers and no managers around to ask questions to

    Advice to ManagementAdvice

    Need more managers available for associate questions and help

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Lots of work with little empowerment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Williams-Sonoma full-time for more than a year

    Pros

    Best reasons to work here: discount, get to cook, create and eat and get to chat with very passionate customers.

    Cons

    The cons are the workload placed on the team can be overwhelming. The company is very reactionary to business and can expect you to change directions in a very small window of time. Classic case of little hours to run the business and lots of tasks. The store systems are prehistoric and takes forever to use.

    Advice to ManagementAdvice

    Enough with all of the tasks! Create some sort of exit strategy for old signage and paperwork. Stop being fear mongers about the competition.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Cool brand, needs improvement - great learning

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Buyer  in  San Francisco, CA
    Current Employee - Assistant Buyer in San Francisco, CA

    I have been working at Williams-Sonoma full-time for more than a year

    Pros

    fun products, intelligent people who have been there for a while

    Cons

    everyone is very stuck in their way of doing things. no one is moving forward with the marketplace. middle/senior management don't understand the workflow at the bottom of the totem pole.

    Advice to ManagementAdvice

    keep the morale up!

    Recommends
    Approves of CEO
  6. 4 people found this helpful  

    Overworked, underpaid, unappreciated, forced overtime, high stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Production Assistant  in  San Francisco, CA
    Former Employee - Production Assistant in San Francisco, CA

    I worked at Williams-Sonoma full-time for more than a year

    Pros

    Looks good on a resume because other companies know if you can stand working there you can stand working anywhere. Otherwise no Pros.

    Cons

    No personal growth, no respect for work life balance, forced overtime including weekends, forced to skip lunches. Vacations denied. Forced to come in sick as well as work overtime sick. Have to ask permission to leave every day. Oh and multiple employees cry in the bathroom, take mental leaves of absence or develop ulcers due to stress.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    There is a lot to learn and the training doesn't cover a great deal of it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Customer Service Representative  in  Las Vegas, NV
    Former Employee - Seasonal Customer Service Representative in Las Vegas, NV

    I worked at Williams-Sonoma full-time for less than a year

    Pros

    You get a 40% discount on very popular products. Your co-workers will be more helpful than the supervisors & leads. Don't be afraid to ask absolutely anyone who's attention you can get.

    Cons

    I can't speak for all of the supervisors, of course. The "Seasonal" supervisor I got, for my "Seasonal" employment was the worst I've ever had. He openly criticized his wards, after he neglected to answer their questions, or give them good advise. There were a couple of other supervisors who helped me, but it just made my supervisor angry when I turned to them.

    Advice to ManagementAdvice

    You need to supervise your supervisors. Some are just not doing their jobs.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Nice place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Stock Associate  in  Bellevue, WA
    Former Employee - Stock Associate in Bellevue, WA

    I worked at Williams-Sonoma part-time for less than a year

    Pros

    Awesome people, good physical job (Pottery Barn stock).

    Cons

    6am truck deliveries can be hard. As stock you sometimes have to do some things you shouldn't do like move particularly heavy furniture on your own like moving a 150 lb table on to a dolly then on to a truck or lifting an awkward 75 lb coffee table box onto a 5ft shelf. Not insane, you should just have some help which isn't always available.

    Advice to ManagementAdvice

    Keep being awesome.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Seasonal Coordinator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Coordinator  in  Memphis, TN
    Former Employee - Seasonal Coordinator in Memphis, TN

    I worked at Williams-Sonoma as a contractor for less than a year

    Pros

    Great pay, good people, good attendance policy

    Cons

    Long hours, poor organization, poor training, poor standards

    Advice to ManagementAdvice

    Establish a company culture to ensure that it doesn't feel like we are starting from the beginning each peak season.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Corporate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Backstock Associate  in  Miami Beach, FL
    Former Employee - Backstock Associate in Miami Beach, FL

    I worked at Williams-Sonoma part-time for less than a year

    Pros

    Helpful management, generous employers to entry level young adults.

    Cons

    Company policies, quotas, overloading single employees

    Advice to ManagementAdvice

    While it was a learning experience in time and space management, you cannot expect 1 back stock associate to handle 500+ boxes without allowing them to stumble.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Lost in the shuffle of excuses not to act professionally!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Design Specialist  in  Bellevue, WA
    Former Employee - Design Specialist in Bellevue, WA

    I worked at Williams-Sonoma full-time for more than a year

    Pros

    Nice environment,,,,,,,terrible co workers and management

    Cons

    Retail side... this is the worst corp. I have ever worked for ,,, I have been bullied by all management... told I couldnt drink water or use the bathroom till lunch.....Volunteered for a full day for at work for St. Jude's and never was thanked for working all day for free.. good cause though... But I have to drive over an hour and a half to get there... plus the on call shifts at Pottery Barn would call you all the way in and send you home 30 min later.. Employees are very scared of the Bullying and it makes it a miserable place to work!!

    Advice to ManagementAdvice

    Rethink your entire module and how to treat employees fairly and _Legally_______!!!!! Your management were bullying from the beginning.........I have worked lots of retail with Nordstroms , Baker furniture and this was by far the worst experience I have ever had................ I know you won't read this since you sent my last paycheck to wrong address and bounced my bank account over HUNDRED DOLLARS.. then HR hung up on me twice b/c they didn't feel like dealing with it since I had left...

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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