Williams-Sonoma Reviews

Updated July 31, 2015
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797 Employee Reviews

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  1. Helpful (2)

    GREAT DISCOUNT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Richmond, VA
    Current Employee - Sales Associate in Richmond, VA

    I have been working at Williams-Sonoma part-time (More than 10 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    You get 40% off most anything in the store year-round. 20% off electrics. They used to care more about their employees. They are getting back to that again.

    Cons

    I love working here. It has been the catalyst for my current job. I have worked here on an off for 10 years so I know the company inside and out. Management structure can be sporadic.

    Advice to Management

    Since the loss of Howard the company as a whole but particularly WS has suffered a loss of vision. This vision is not being correctly communicated to anyone in the company.


  2. best job ever

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Visual Manager in Columbus, OH
    Current Employee - Visual Manager in Columbus, OH

    I have been working at Williams-Sonoma full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    love all the people that are above you in corporate, they are the nicest and down to earth retail company you can work for

    Cons

    salaries could be higher in some depts


  3. Helpful (2)

    Generally Pleasant Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Williams-Sonoma part-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Upscale environment. Quality products that are easy to sell because the sales staff can stand behind them with confidence. Generally nice clientele. Generous employee discount, plus bonus employee shopping events. Opportunities to learn about cookware, cutlery, and other specialty subjects.

    Cons

    Wages are not high, especially for the technical knowledge many of the employees have, and for what the customer expects the employees to know. Corporate seems to be shifting to a very aggressive sales model, pushing sales staff to make in-home appointments, make frequent phone calls to customers, collect as much data as possible from the customers for future use. Sometimes data mining the customer seems as much a priority as sales.

    Advice to Management

    Ask for more feedback from in-store staff about how well the top-down directives are actually going at the ground level. There seems to be a tremendous disconnect between corporate expectations and what is realistic (especially for certain markets). Store management and middle management seem overworked - pay attention to their satisfaction.


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  5. Helpful (7)

    General manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager
    Former Employee - General Manager

    I worked at Williams-Sonoma full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Associate discount. Building relationships with your team & customers. Vendor interaction.

    Cons

    No payroll to achieve the high expectations given per corporate. Well unless your having a corporate visit & then it's use all that you can. You will pay for the overages in the months to come keeping you from making your monthly bonus. No work/life balance. They micro manage every part of your job. Always reactive to business & expect your whole team to report to work at a moments notice to make store changes. Upper management is rude & not supportive. Hr is a total joke & always fault the associate when upper management has done wrong. Pips are a dime a dozen to force your out. To many negatives!! Run from this company.

    Advice to Management

    Listen to your teams running your stores.


  6. my experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Oklahoma City, OK
    Former Employee - Customer Service Representative in Oklahoma City, OK

    I worked at Williams-Sonoma (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great benefits and discounts on furniture, food items from the company and its affiliates.

    Cons

    Angry customers around the holidays but still a great company


  7. Good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Williams-Sonoma

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Always busy and very fun to work for

    Cons

    Doesnt pay as well as I would like

    Advice to Management

    I would advise management to know our needs and be able to meet them better. Be aware of what we want also.


  8. Video Producer

    Former Employee - Video Producer in San Francisco, CA
    Former Employee - Video Producer in San Francisco, CA

    I worked at Williams-Sonoma

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A great company to work with. Good, smart people with great creative energy. Everyone was gracious with getting a very complex script and training video produced.

    Cons

    A large company with a lot of turn over. It seems that everyone that I worked with moved on to other companies very quickly.

    Advice to Management

    Good job at inspiring smart people.


  9. Helpful (2)

    Home Stylist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Home Stylist in Minneapolis, MN
    Current Employee - Home Stylist in Minneapolis, MN

    I have been working at Williams-Sonoma

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    The employee discount is 40 percent.

    Cons

    I don't make enough money to take advantage of the employee discount!!!

    Advice to Management

    High turnover. Invest in your employees with fair compensation and benefits. We are the face of the company. Take notes from Howard Shultz- Starbucks CEO.


  10. Helpful (1)

    "Not so bad"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Quality Assurance Auditor in Memphis, TN
    Former Employee - Lead Quality Assurance Auditor in Memphis, TN

    I worked at Williams-Sonoma full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Good pay, bonus, benefits. The company offered cross-training in other departments.

    Cons

    The schedule. I never knew when i was getting off. I shared a work are with two other shifts and they were not very organized.


  11. Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Jacksonville, FL
    Former Employee - Sales Associate in Jacksonville, FL

    I worked at Williams-Sonoma part-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Worked at Pottery Barn. Extremely well run company!

    Cons

    There are no cons to working for this company.



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