Williams-Sonoma Reviews

Updated September 1, 2015
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837 Employee Reviews

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  1. Helpful (5)

    Never Enough Sales Coverage

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Assistant Manager in Huntington Station, NY
    Current Employee - Assistant Manager in Huntington Station, NY
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Williams-Sonoma full-time (More than 3 years)

    Pros

    You can move up with this company very quickly. They offer a great company discount and make nice merchandise.

    Cons

    When you do move up you realize, the few extra dollars they throw at you is no where near equivalent to the overload or work and responsibilities you are required to comply with. There is never enough payroll to support the sales floor and your constantly forced to cut payroll. It's ridiculous. Managers get screwed the most by this company. Here's an example of a typical day at work for me: Run the sales floor in a combined store (so technically 2 separate units) with 2 sales people and MAYBE 1 stock associate. -The phone rings non stop and your constantly answering the phones while trying to assist customers. Usually ruining their entire shopping experience because, the person on the phone doesn't understand that their people in the store that need help as well. -At some point in the day I have a conference call that usually lasts for about an hour. -Visual displays are elaborate with NO VISUAL team to execute so management is left to do most of it. All while trying to help guest durning business hours. The company doesn't believe in doing overnights. -The company is now so promo driven, their like the "Macy's" of furniture. Customers are constantly begging for coupons and asking for discounts their not entitled to. -I've been there for 3 years and I have yet to take a sick day or a proper vacation. -A lot of customer service issues and Customer Service call centers are not properly trained and in many cases unhelpful. -Free in home design service program was not properly thought out and is becoming such a problem but, managers are all afraid to speak out about it.

    Advice to Management

    Try being "Undercover Boss" for a week to see how your stores are really operated on a day to day. Every scenario is different and the only way you can't truly understand YOUR company is to be an associate/store manager for a week with an associate/store managers pay wage.


  2. Helpful (2)

    Visual Merchandising Role

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Williams-Sonoma full-time (More than 8 years)

    Pros

    Employees have great growth potential if they are willing to grow up through the traditional store-management path, or if they live in San Francisco and want to work for the corporate offices. Most people are very excited to work there and are usually pretty knowledgable about kitchen things. The discount is great and fortunately applies to every one of WSI's brands, so you can pretty much outfit an entire home through the company if you wanted to.

    Cons

    The pay is retail pay, and often lower than that of competitors. There is no field infrastructure, and associates are expected to perform all tasks all the time, so if you want to move into, say, a field visual position, it's virtually impossible. Moreover, managers are biased––great thing if they like you, not so great if they don't, regardless of the quality of your work. The lack of field management infrastructure often leaves stores unsupported by corporate, so the consistency of the brand varies tremendously from store to store, which doesn't look so great for the brand as a whole and often undermines the quality of the product.

    Advice to Management

    Listen to your staff! Reward them adequately for their work! Create real opportunities and paths for growth, so that the sales associate positions aren't such dead-end jobs. A lot of young people who come to the company are hoping to move up, and they don't necessarily want to move to San Francisco to do that.


  3. Assistant Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great products and excellent discount across brands (Pottery Barn, PBK, PBT, West Elm, Rejuvenation, Mark + Graham.

    Cons

    Training is an issue. Hours given to part time sales associates are often cut due to payroll.


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  5. Nice company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part Time Sales Associate in Virginia Beach, VA
    Current Employee - Part Time Sales Associate in Virginia Beach, VA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Love working for Williams-Sonoma work for a great manager and enjoy the people I work with.

    Cons

    Wish there were more hours and benefits for part

    Advice to Management

    None they are great


  6. return processing

    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at Williams-Sonoma (More than a year)

    Pros

    Pay hours overtime people exper

    Cons

    Hot employees are not hygenic


  7. Helpful (3)

    sales associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Los Angeles, CA
    Current Employee - Sales Associate in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Williams-Sonoma part-time (Less than a year)

    Pros

    Nice discount and can be a fun atmosphere if you love the culinary arts. Also, the employees at the store level are kind.

    Cons

    Upper management has lost sight of the true meaning of Williams Sonoma. They expect top notch service yet they continue to slash payroll which leaves the employees at the store level at a complete disadvantage to do their jobs well. Also, it's insulting that management cries that they cannot afford to staff a $10/hr employee when the employees are well aware of the salaries of the executives in corporate. (The company is public so we know Laura Alber cleared $14+million in 2014)

    Advice to Management

    Walk into a store and try to understand how it is run; and acknowledge your hard working employees.


  8. Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Farmington, CT
    Former Employee - Anonymous Employee in Farmington, CT
    Doesn't Recommend
    Negative Outlook

    Pros

    Employees get a 40% discount on most items.

    Cons

    Employees are treated poorly. Sales associates are required to unload shipments.


  9. Sales Associate

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Wonderfull company to work for, great people.

    Cons

    There are not enough hours


  10. Customer care

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Las Vegas, NV
    Former Employee - Customer Service Associate in Las Vegas, NV
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Williams-Sonoma part-time

    Pros

    Discount friendly good fellow associates

    Cons

    Very disorganized felt like they didn't have time to train me very little time shadowing and place in a position with no support for training

    Advice to Management

    well when I think is that the management of this company cuts corners by hiring more part time less full time. Full-time associates are asked to work a lot of overtime when peak season comes and hours are cut and other times there is no stability the HR department is definitely not helpful I resigned basically because I was left to my own devices and I had no support would not recommend


  11. Stock Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Williams-Sonoma part-time (More than 3 years)

    Pros

    Always busy with stuff to do.

    Cons

    They expect a lot for the amount time they give you.



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