Williams-Sonoma Reviews

Updated April 14, 2015
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Employee Reviews

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  1. Helpful (7)

    Company has no definable culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Williams-Sonoma

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Learn a lot about the culinary industry. You get to make your own lunch and make free coffee.

    Cons

    We know what the company values are for the customer, but what about the employee? Don't know if the employee is valued by the company, seems like the company has veered in a different direction over the years.

    Advice to Management

    Do a better job creating an atmosphere of empowerment for all employees.

  2. Internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Distribution Intern in San Francisco, CA
    Former Intern - Distribution Intern in San Francisco, CA

    I worked at Williams-Sonoma as an intern (less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great experience working at the store and learning about the corporate life. Lots of meetings and it is very frantic work environment. Beautiful office and flag ship store is amazing to work at.

    Cons

    Pay was low
    Department was not prepared to have an intern so not much for me to do. (Though other interns were more active some were hired on immediately)

    Advice to Management

    Create a more structured internship program that can be applied throughout the company and make it more unified. Overall great program.

  3. Helpful (1)

    A lot of inconsistencies, poor leadership,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fsa in Las Vegas, NV
    Current Employee - Fsa in Las Vegas, NV

    I have been working at Williams-Sonoma full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Discount, well-maintained lunch room, good lunch program, nice products

    Cons

    Too many to list but for starters order process is flawed, the supervisors and/or managers are only there to put out fires for their subordinates and the customers. I say fix the problems with work-flow process and you won't need that many supervisors and hopefully have a lower turnover rate in employees. Good luck!

    Advice to Management

    Carefully consider choosing systems that work.

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  5. Helpful (1)

    Great seasonal job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Sales Associate
    Former Employee - Seasonal Sales Associate

    I worked at Williams-Sonoma

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Fast paced environment with customers passionate about the products. Enjoyed introducing unique products to customers that enjoyed cooking and baking. Good employee discounts so we could get first hand knowledge of products to share with customers.

    Cons

    Was told the shifts would be shorter than they really were. Management did not always seem to be interested in the customer; could not walk a customer to another part of the store to sell other items as we had to stay in our specific section.

  6. Awful place unless you were on the favorite list

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Williams-Sonoma full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Customers were generally very kind and understanding. Decent employee discount, though I never used it.

    Cons

    Management played favorites big time, and if they didn't like you, for any reason, they made it painfully obvious. Don't bother going to HR to report inappropriate behavior from a coworker because they'll just attack you about things you've supposedly done wrong and refuse to provide proof, and you'll never actually be able to file a report. If you exceed expectations in any way your supervisor will accuse you of somehow cheating. If you weren't a favorite then requesting any kind of time off or schedule change was impossible. Insufficient training to both employees and management, and if you ever need help you get belittled. Your supervisor will tell you you're doing your job wrong and when you ask how to do it correctly the response is "well, I don't know how to do it, ask your teammates". Extremely difficult to get a Floor Lead/Sup on the phone for help, and when you do they're response is usually "well what do you want me to do about it?" If you get on anybody's bad side they will bully you until you leave. Leads will sit at their desks and gossip LOUDLY about people getting in trouble/fired. Customers are given sub-par assistance, and the employees are treated worse than the customers which is really saying something. Overall, everyone is incredibly immature and disrespectful, and they spend more time eating than doing their jobs.

    Advice to Management

    Attendance policy needs a major overhaul. More sufficient training needs to be provided. Workplace needs to be more professional.

  7. Control Buyer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Control Buyer in San Francisco, CA
    Former Employee - Control Buyer in San Francisco, CA

    I worked at Williams-Sonoma full-time (more than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The experience and discount are amazing. It's a great place to climb the corporate ladder.

    Cons

    The culture has changed since Howard passed away. Finding the right supervisor is the key to advancement. Easy to burn out if you let yourself.

  8. Helpful (1)

    You are either in the game or you simply get sent out of the game

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Quality Assurance in Olive Branch, MS
    Former Contractor - Quality Assurance in Olive Branch, MS

    I worked at Williams-Sonoma as a contractor (more than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    You get to work 3 or 4 days a week except during peak seasons. Great overtime pay if you are willing to work the extended hours.

    Cons

    Too much power bestowed on some Shift Leads, if you are not in their good books or willing to dance to their tune, you might pay with your job.

    Advice to Management

    Management need to base decision making especially (who they keep or let go) on company's policy, efficiency and great productivity. They need to verify every report before taking drastic decisions.

  9. Great retail experience.

    • Culture & Values
    Former Employee - Associate in Arlington, VA
    Former Employee - Associate in Arlington, VA

    I worked at Williams-Sonoma part-time (less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Friendly managers, quality products, flexible scheduling, delicious food samples, comfortable but classy dress code, great discounts, overall good place to work.

    Cons

    It's retail, entitled customers, hours of standing, lower discount on electronics, heavy lifting, sometimes disorganized stock, pay is not great for associates

    Advice to Management

    More product knowledge training would be helpful for associates.

  10. Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Coordinator
    Former Employee - Coordinator

    I worked at Williams-Sonoma

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good benefits package, treat employees well, lots of training opportunities, great products

    Cons

    Stressful job circumstances, not a lot of room for career advancement

  11. Visual designer - produce as close to picture as possible in all floor sets, life styles.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Visual Designer in Bellevue, WA
    Current Employee - Visual Designer in Bellevue, WA

    I have been working at Williams-Sonoma

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good discount on full price product. Hard working managers. Friendly staff.

    Cons

    Training and daily work goals for visual ambiguous.

    Advice to Management

    Be more specific with visual goals and make assignments clear so we are not overlapping or working on less than necessary tasks.

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