Windstream Reviews

Updated June 11, 2015
49 reviews filtered by
  • Arkansas
  • Any Job Title
  • Any Status
Employment Status

Reset
3.0
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Anthony ("Tony") Thomas
4 Ratings

Pros
  • Pay is decent and comparible to other TELCO's (in 13 reviews)

  • Good pay for the area and ability to speak with immediate management a plus (in 16 reviews)

Cons
  • terrible customer service and service (in 15 reviews)

  • Upper management cares only about numbers (in 15 reviews)

More Pros and Cons

49 Employee Reviews

Sort: Popular Rating Date
  1. Enjoyed working...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Analyst II in Pine Bluff, AR
    Former Employee - Network Analyst II in Pine Bluff, AR

    I worked at Windstream (More than 8 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    benefits (401k, medical/dental) Excellent pay variety of shifts 1 hour lunches SOME of the managers actually care about their employees

    Cons

    Lots of changes Very little training (no standard of procedures for doing your job, but now I believe they are getting better) health insurance was high, especially if you had a family

    Advice to Management

    Communication is a two way street, when you talk, also listen to your employees and actually take their advice into consideration. Most of all have a backbone and stick up for your group/employees if they are doing something right.


  2. Okay company to gain experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Analyst in Little Rock, AR
    Former Employee - Network Analyst in Little Rock, AR

    I worked at Windstream (More than 5 years)

    Pros

    Great benefits. great exposure to gain knowledge with networking. Get a ISP perspective

    Cons

    Managers not providing recognition workers that put all effort to daily duties. Hard to get interviews for positions internally, unless you are part of the "in" group

    Advice to Management

    Recognize your employees daily rather than when employees leaving company.


  3. Good for the area

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Analyst II in Little Rock, AR
    Current Employee - Network Analyst II in Little Rock, AR

    I have been working at Windstream full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great benefits. Depending on the department flexible/understanding managers. A lot of different networking equipment to learn from. Culture is actively being worked on.

    Cons

    Departments are siloed. Windstream will not counter offer anyone who tries to look for a better job resulting in a lot of knowledge loss every year. Frankenstein network from all the acquisitions.

    Advice to Management

    Make counter offers to try and keep talent or every few years the entire knowledge pool will drop out. Recent culture changes are starting to take effect and are making collaboration better.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Great people, poor management in areas

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant/Software Developer in Little Rock, AR
    Former Employee - Consultant/Software Developer in Little Rock, AR

    I worked at Windstream full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Some very nice people at Windstream. Some of them don't seem to be working under overly stressful conditions.

    Cons

    I worked in an environment where my boss provided extremely vague direction and didn't appear to be very interested in providing guidance. His boss was extremely hard to get along with, so there's that.

    Advice to Management

    Be careful about who gets promoted into manager and director roles. The Peter Principle seems to be alive and well at Windstream.


  6. Helpful (1)

    Test & turn up group (DSAC)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Network Analyst I in Little Rock, AR
    Current Contractor - Network Analyst I in Little Rock, AR

    I have been working at Windstream as a contractor

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Laid back atmosphere, the bosses over the DSAC group are really cool as long as everything is being taken care of. good group of people to work with as well.

    Cons

    The company itself seems to be in limbo, also favoritism, hard to feel enthused to apply myself when i'm already looked at as not as smart

    Advice to Management

    don't allow the leads to run the show anyway they see fit, keep everyone equal.


  7. Helpful (1)

    new CEO

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Little Rock, AR
    Former Employee - Anonymous Employee in Little Rock, AR

    I worked at Windstream (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Like everry otherr place, there are some great people and technicians. The parts of LR I saw were delightful, mostly due to the southern ethic.

    Cons

    Survived several big layoffs. Last once I saw company brought in armed, plainclothed men about a month before Xmas. I'd seen enough. Lousy records so a lot of t'shooting is done by guess. I assume the records are so poor so an audit by potential buyer would not know the facts. Talked to field techs who wouldn't wear their uniforms to the grocery store due to the abuse they'd suffer.

    Advice to Management

    Where does one begin. I feel sorry for the lower mgmt. They did their best with what they had.


  8. Network Analyst II

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Analyst II in Little Rock, AR
    Current Employee - Network Analyst II in Little Rock, AR

    I have been working at Windstream

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Most of time is laid back work environment unless Critical/High. Strong Teamwork. Nice people and management. Can learn lots of diff stuff on the network.

    Cons

    the Pay is a little less than average. Lack of training resources. Pretty much self-learn. lot of gray area, no guidelines.

    Advice to Management

    the Company is move to the right direction with the New CEO.


  9. Helpful (1)

    Network Analyst II

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Little Rock, AR
    Former Contractor - Anonymous Contractor in Little Rock, AR

    I worked at Windstream as a contractor (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Work is easy, not a lot of stress.

    Cons

    Upper management do not know how to handle finances. As a result many people no longer have jobs.

    Advice to Management

    Learn how to manage money.


  10. Telco trying to compete with large companys

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer II in Little Rock, AR
    Current Employee - Engineer II in Little Rock, AR

    I have been working at Windstream

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Salary is fair for telco company

    Cons

    Small ILEC needs to compete in dialtone, internet, cable TV

    Advice to Management

    Training in internet and cable TV to compete


  11. Helpful (1)

    Hope management can turn it around

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Analyst in Little Rock, AR
    Current Employee - Senior Business Analyst in Little Rock, AR

    I have been working at Windstream full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Flexible manager, generally good work environment, opportunity for advancement

    Cons

    Worried about future of company, some executives place heavy pressure on those under them, hours in some business units are excessive

    Advice to Management

    Reward your top performers, don't reward employees only because they are in the leadership program. Push top-line revenue and hold sales leaders accountable.



Showing 49 of 425 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.