Windstream

  www.windstream.com
  www.windstream.com

Windstream Reviews in Arkansas

Updated December 16, 2014
Updated December 16, 2014
301 Reviews
2.6
301 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Windstream President & CEO Jeffery R Gardner
Jeffery R Gardner
47 Ratings

Review Highlights

Pros
  • Pay is decent if you can sell something (in 13 reviews)

  • Good pay (for sales people who can make quota) and great benefits (in 16 reviews)


Cons
  • Horrible training, provisioning, customer service and the systems are a nightmare (in 15 reviews)

  • No communication from Upper Management to CEO, CFO (in 15 reviews)

More Highlights

35 Employee Reviews Back to all reviews

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  1.  

    Brad Streetman - Data Analytics / Informatics / Information Specalist / eSports

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Analyst I in Little Rock, AR
    Current Employee - Network Analyst I in Little Rock, AR

    I have been working at Windstream full-time (more than an year)

    Pros

    Decent place to learn where to start your career. Able to troubleshoot older equipment, time to learn new skills

    Cons

    Having to troubleshoot older equipment without support from vendors/documentation. Lack of advancement opportunities.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Great in the past, but has lost its way

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Little Rock, AR
    Current Employee - Anonymous Employee in Little Rock, AR

    I have been working at Windstream full-time (more than 10 years)

    Pros

    Decent compensation, good work/life balance depending on your position. Health insurance is decent compared to what is out there.

    Cons

    No opportunities for advancement for managers. Aside from a token front line manager here and there, ALL network/engineering management positions are filled by external candidates.
    Gradual reduction in the perqs over the years. For example, 401k match used to be paid on each paycheck in cash. Then it was once per year, then later in the following year, now it's been reduced to being paid in company stock the following spring. Same thing with mgmt bonuses.
    Has done a poor job integrating the myriad of acquisitions. While in many cases the teams have been integrated, the systems and processes have not, so employees have to switch between many systems and keep track of many one-off processes.
    Odd cycle of laying off 1-3% of workforce periodically based on impressing Wall St that quarter, then hiring at least that many back soon afterward, only to do it again the next time revenues are short. I don't see successful firms like VZ doing that kind of stuff.
    As everywhere, bosses are hit or miss.
    IT could do a whole lot more to improve our efficiency and quality.

    Advice to ManagementAdvice

    Integrate the acquired firms. We need one trouble ticketing system, one order flow system, one records system, etc., not four of each.
    Concerned that Win isn't going to be a going concern long-term. We seem to be in the death-spiral of 1) sales can't hit revenue targets because the network is crappy, so 2) we reduce staff in the engineering/network organizations to save money, so 3) the network gets crappier, so 4) sales continue to decline.
    Take a look at your internal talent rather than strictly hiring externally.
    We seem to be chasing what's sexy, rather than being good at blocking and tackling. Will the millions spent on the LR data center really ever see a meaningful ROI?

    Recommends
    Negative Outlook
    Approves of CEO
  3.  

    Nightmare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst in Little Rock, AR
    Current Employee - Senior Analyst in Little Rock, AR

    I have been working at Windstream full-time (more than 5 years)

    Pros

    Co-workers- good group of people

    Cons

    No training, sink or swim; no upper management presence or leadership; no office supplies - this is the first time I had to buy my own; that is how cheap this company is.

    Advice to ManagementAdvice

    Short-term thinking may work for a while, however in the long run you'll lose your organic customers and be left with nothing.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Overall Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Analyst II in Little Rock, AR
    Current Employee - Financial Analyst II in Little Rock, AR

    I have been working at Windstream full-time

    Pros

    The people you work for are great and honest people.

    Cons

    Hard work sometimes goes unnoticed. People with little to no experience are promoted quickly to senior or management positions while employees with more industry knowledge are passed by quite often. Negotiate a higher salary upfront because raises are not great.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  6.  

    I was proud to work there...when it was Alltel.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Analyst III in Little Rock, AR
    Former Employee - Network Analyst III in Little Rock, AR

    I worked at Windstream full-time (more than 5 years)

    Pros

    Great raises and incentives for promotion. I worked hard and received 5-10% raise every year for 5 years until the recession hit. The internal systems and records-keeping were very accurate and efficient. Internet data outages were kept to minimum downtime by efficient troubleshooting, isolation, and dispatching of outside plant technicians when necessary. We had excellent training and well outlined operating procedures so everyone in the broadband technical assistance center/complex data services knew what to do and where to find detailed technical information in order to resolve customer troubles quickly.

    Cons

    The company was trying to grow too quickly and purchased several other companies in 2009-2010. This caused suffering for the customers who experienced degraded quality of service during the rushed transition process while Windstream took over operation and maintenance of the other companies' data networks and integrated their databases.

    Advice to ManagementAdvice

    Put your profits and efforts into upgrading the network you have rather than trying to grow before taking care of your existing customers. If you build a better network, people will praise your service. It's a big initial investment but you have to plan for the long term, not the immediate stock prices. Don't think that because you are in management means that you are smarter than your employees. You can still learn a lot from them.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  7.  

    Great company! Culture is getting better day by day. Fun atmosphere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst II in Little Rock, AR
    Current Employee - Analyst II in Little Rock, AR

    I have been working at Windstream full-time (more than 3 years)

    Pros

    The people are the best I've worked with at any company. There is a huge focus on culture and it's starting to stick. Great leadership. Very challenging but rewarding environment.

    Cons

    Processes and systems could be better.

    Advice to ManagementAdvice

    Keep the fun place to work stuff going!

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Don't do it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Analyst I in Little Rock, AR
    Former Employee - Network Analyst I in Little Rock, AR

    I worked at Windstream full-time (more than an year)

    Pros

    I honestly can't think of a single thing.

    Cons

    The culture at Windstream is one that lacks teamwork and is overflowing with pride. Each team blames ever other team for everything. No one wants to take responsibility or initiative to get the job done. Pay is way below competition. I went to another company in the same city and got a 60% raise.

    Advice to ManagementAdvice

    Windstream is a sinking ship. Too late to take advice.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    I would recommend company to other peers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Administrator in Little Rock, AR
    Current Employee - Systems Administrator in Little Rock, AR

    I have been working at Windstream part-time (more than 5 years)

    Pros

    Great company to work for, good compensation and flexible working hours

    Cons

    Instability of company as whole, hard to move into other career advancements within the company

    Advice to ManagementAdvice

    Include employees on big changes within the company. Dont let your employees find out the changes within their company from 3rd parties

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    loved it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Specialist I: Enterprise Data/Voice Technician in Harrison, AR
    Former Employee - Specialist I: Enterprise Data/Voice Technician in Harrison, AR

    I worked at Windstream (more than 10 years)

    Pros

    room to grow/ good relations with co-workers

    Cons

    life /work balance non exisitant. hard to get off work when needed for emergency or sickness

    Advice to ManagementAdvice

    listen to your group more/ allow for more trust. Your group you are leading . don't trust you. .

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Depending on where you are, there is little room for advancement unless you fit in socially with your supervisors.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Clerk II in Little Rock, AR
    Former Employee - Clerk II in Little Rock, AR

    I worked at Windstream full-time (more than an year)

    Pros

    My coworkers were very enjoyable. Benefits were ok. Other than that I can't think of any.

    Cons

    Again unless you fit in socially forget advancement, you'll be stuck there until you find yourself caught up in another round of their periodic layoffs. Those that don't fit in socially with their immediate supervisors are the first to go.

    Advice to ManagementAdvice

    Hmm, for someone to fit in, it has to go both ways. I can try as hard as I can but tolerance is not the same as acceptance.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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