Windstream

www.windstream.com
Employer Engaged

Windstream Reviews

Updated February 24, 2015
Updated February 24, 2015
335 Reviews
2.6
335 Reviews
Rating Trends

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Anthony ("Tony") Thomas
10 Ratings

Review Highlights

Pros
  • Pay is decent if you can sell something (in 13 reviews)

  • Good pay (for sales people who can make quota) and great benefits (in 16 reviews)


Cons
  • Horrible training, provisioning, customer service and the systems are a nightmare (in 15 reviews)

  • No communication from Upper Management to CEO, CFO (in 15 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Hope management can turn it around

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Analyst in Little Rock, AR
    Current Employee - Senior Business Analyst in Little Rock, AR

    I have been working at Windstream full-time (more than 3 years)

    Pros

    Flexible manager, generally good work environment, opportunity for advancement

    Cons

    Worried about future of company, some executives place heavy pressure on those under them, hours in some business units are excessive

    Advice to ManagementAdvice

    Reward your top performers, don't reward employees only because they are in the leadership program. Push top-line revenue and hold sales leaders accountable.

    Recommends
    Neutral Outlook
  2.  

    Great people to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream

    Pros

    Will learn a lot OJT

    Cons

    Starting to make the atmosphere feel like a call center and killing morality

    Advice to ManagementAdvice

    If employees are productive, it's ok for them to smile and be happy.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Uphill Battle

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream

    Pros

    High potential earnings, Extremely technical product line and great support from various levels of departments. Large market territories and a product set that works well for businesses with multi-locations and looking for customized managed services

    Cons

    Relationships internal and externally are key to being successful. Installation times longer and more painful than competitors. Frequent outages deter new business and hurt current customer relationships. Many legacy systems still needing integration make it hard to have access to quick reliable information.

    Advice to ManagementAdvice

    Expectations from upper level management to view every market with the same quota potential is outrageous. Nazi style sales persuasion doesn't promote office moral and detracts from productivity.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Not what it used to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Little Rock, AR
    Former Employee - Anonymous Employee in Little Rock, AR

    I worked at Windstream

    Pros

    Great benefits, good span of control

    Cons

    Multiple rounds of layoffs have left employees scared for their future. This has led to a decline in morale and a new CYA-mentality. Employees are scared to take risks, afraid that any small mistake might cause them their job. Raises are almost non-existent. The company continues to reorganize regularly so that consistency is almost impossible.

    Advice to ManagementAdvice

    Stop worrying about measuring company culture and start creating it - lead by example, stop making your employees paranoid and allow them to be creative and take risks, and stop letting talent walk out the door because you don't reward it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    I was a law clerk for the In Counsel Department.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Law Clerk in Little Rock, AR
    Former Intern - Law Clerk in Little Rock, AR

    I worked at Windstream as an intern (less than a year)

    Pros

    You get broad exposure to a lot of areas of the law. You have a lot of independence in getting your work done. As long as you produce good work product, work will continue to be sent your way.

    Cons

    Not as much fellow employee contact as I would have liked. The desk for law clerks when I was there was basically in a closet.

    Advice to ManagementAdvice

    Sell the company more to your law clerks.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Retail Sales Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Consultant in Raleigh, NC
    Former Employee - Retail Sales Consultant in Raleigh, NC

    I worked at Windstream full-time (more than a year)

    Pros

    Okay company to work for emphasis on business sales. I worked on the residential side, in what is a dying industry being they are a DSL company. Yes that means phone line. Business sales are growing with this position you have oppurtunities to make small business sales and you make good $$$. Retail not so much.
    Job gets left at the office other than stressing about quotas.

    Cons

    Customer service is a horable thing to deal with in a company that has inferior technology. Constant complaing of slow internet and outages. Management is never on your side during these disputes and will throw you under the bus in order to save themselves. Quota are outrageous about 30% of the time. And pay is based on tiered system comprising all products, so max quota are unreachable.

    Advice to ManagementAdvice

    Take care of your employees.

    Doesn't Recommend
    Negative Outlook
  8.  

    Interesting and challenging.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Customer Service Representative in Twinsburg, OH
    Former Employee - Senior Customer Service Representative in Twinsburg, OH

    I worked at Windstream

    Pros

    Hours and meeting some nice co workers. Our group was very close. We were a family.

    Cons

    Always having to be on our peas and ques. Always being watched from supervisors from any department. Felt like I was in school again. If they liked you they liked you. If not you had better watch out. Management even talked about each other. A lot of backstabbing.

    Advice to ManagementAdvice

    Still trying to figure out why everyone in the late 50s n 60s were all let go but the 2 under 40 were found a position. We seniors were interviewed but no one wanted us. We could only get 6 weeks of unemployment.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Good company when started, but company executives become only concerned with themselves instead of helping those selling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive
    Former Employee - Account Executive

    I worked at Windstream full-time (more than a year)

    Pros

    Good benefits: medical/dental/vision insurance; good retirement package; pays travel expenses.

    Cons

    Managers ridicule you more than they help. Training in field was not adequate. Need more ramp up time to meet quotas. Quotas need to be reflective upon territories assigned.

    Advice to ManagementAdvice

    In depth in field training. More ramp up time to meet quotas. Quotas need to be reflective upon territories assigned.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    The Logo is an Electric Worm

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Analyst I in Little Rock, AR
    Former Employee - Network Analyst I in Little Rock, AR

    I worked at Windstream

    Pros

    The pay was a nice improvement over my previous employer. It was also closer to the house, so the commute time was nice.

    Cons

    While on an individual level some of management is personable and I found one could easily tackle situations with, overall, the entire presentation higher up was different. The cultural presentation of the company said one thing, but did not match what was really going on, and the whispers and rumors of the future made more than a few people look elsewhere for employment.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Company in transition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Transport Technician in Maitland, FL
    Current Employee - Transport Technician in Maitland, FL

    I have been working at Windstream

    Pros

    Company has acquired many companies to become a large player in the telecom scene

    Cons

    Company has acquired many companies

    Advice to ManagementAdvice

    get all the employees on the same page

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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