Windstream Reviews

Updated September 19, 2014
Updated September 19, 2014
254 Reviews
2.7
254 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Windstream President & CEO Jeffery R Gardner
Jeffery R Gardner
19 Ratings

Review Highlights

Pros
  • Good pay (for sales people who can make quota) and great benefits (in 12 reviews)

  • Decent pay, company vehicle, great coworkers (in 11 reviews)


Cons
  • Expected to sell to angry customers who are reporting customer service issues (in 12 reviews)

  • Then one day, Upper Management changed, and that was all she wrote (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company! Culture is getting better day by day. Fun atmosphere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst II  in  Little Rock, AR
    Current Employee - Analyst II in Little Rock, AR

    I have been working at Windstream full-time for more than 3 years

    Pros

    The people are the best I've worked with at any company. There is a huge focus on culture and it's starting to stick. Great leadership. Very challenging but rewarding environment.

    Cons

    Processes and systems could be better.

    Advice to ManagementAdvice

    Keep the fun place to work stuff going!

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service
    Current Employee - Customer Service

    I have been working at Windstream

    Pros

    Talented team members. Positive atmosphere.

    Cons

    Career growth internally is minimal.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Decent place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Analyst  in  Twinsburg, OH
    Former Employee - Senior Analyst in Twinsburg, OH

    I worked at Windstream full-time for more than 10 years

    Pros

    The office space provided was acceptable in size and the company provided adequate computer equipment to perform our work successfully. The company is trying to change the culture by getting remote work sites more involved and having events for those employees.

    Cons

    Training was very limited due to tight budgets. Some offices received better training than others. Also, layoffs seemed to occur twice a year which did not give employees a sense of safety.

    Advice to ManagementAdvice

    Need to hire more workers instead of managers, VPs, Directors

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    OK place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Production Coordinator  in  Mount Laurel, NJ
    Former Employee - Production Coordinator in Mount Laurel, NJ

    I worked at Windstream full-time for more than 5 years

    Pros

    Most of the people are good to work with.

    Cons

    No vertical movement unless you are buddies with management.

    Advice to ManagementAdvice

    Open communication

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Positive Feedback

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bilingual Customer Service  in  Charlotte, NC
    Former Employee - Bilingual Customer Service in Charlotte, NC

    I worked at Windstream full-time for less than a year

    Pros

    The training was good. Salary is great and the opportunities for growth are endless.

    Cons

    Training is too fast, you either get it or your out and the systems are ancient.

    Advice to ManagementAdvice

    If the class is interrupted by others joking around it is unfair that others have to suffer the consequences. For instance no repeating what was jut explained due to the interruptions.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Account manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager II  in  Portland, OR
    Current Employee - Account Manager II in Portland, OR

    I have been working at Windstream full-time for less than a year

    Pros

    Everyone helps to make you successful and achieve your goals

    Cons

    Lots of hours and too many account per account manager doesn’t allow for in depth consultation.

    Advice to ManagementAdvice

    non they do a great job here. Just keep doing what your doing.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    It is decent place to work for .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst  in  Greenville, SC
    Current Employee - Analyst in Greenville, SC

    I have been working at Windstream full-time for more than 5 years

    Pros

    work from home, flexible hours are great benefits.
    The new culture initiative is making WINstream fun.

    Cons

    Benefits package is not great. Because of the number of acquisitions there are a number of legacy systems and No training is provided..

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Great atmosphere, lots of opportunity!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Advocacy Representative  in  Maitland, FL
    Current Employee - Business Advocacy Representative in Maitland, FL

    I have been working at Windstream full-time for more than a year

    Pros

    Management and executive management are always looking for opportunities to make Windstream a better place to work through process improvement and employee moral. There are many opportunities to advance and it's encouraged. Love working here!

    Cons

    The salaries can be more competitive and the benefit packages are a little pricey.

    Advice to ManagementAdvice

    Keep doing what you're doing!

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Live to work?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Windstream full-time for less than a year

    Pros

    The director and managers I worked with were very easy going.

    Cons

    Be prepared to work long days during month close. Many days where I didn't even see the sun. Seems like their close process is too detailed, and they focus on things you've never even heard of.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  11.  

    Need less talk, more action

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Technician
    Current Employee - Network Technician

    I have been working at Windstream full-time for more than 10 years

    Pros

    My peers are good to work with. Our immediate supervisor is affable and tries to stay out of our way, unless something comes from above. The pay is ok, but could be better. I think the benefits are less than average compared to other companies I have worked for, especially the health insurance. They certainly could do better if they tried.

    Cons

    Five years since Windstream bought Nuvox, the two companies are not fully integrated. Further acquisitions only made matters worse, leaving every department adrift with no clear direction of who did what or where to go for help. It has gotten a little better, but there is still friction between departments. There is also no accountability for most of the groups, and when things go wrong the first thing that happens is finding someone to take the blame. When upper management talks about the culture of accountability and turning things around most employees attitude is "I'll believe it when I see it".

    Advice to ManagementAdvice

    Don't think you have all the answers, because NEWS FLASH!, you don't. Don't think that hourly employees or entry level ones don't have anything to contribute. Take the time to go out and mingle with them instead of rubbing elbows with other executives up in your glass tower. Trust me, you will not catch any cooties.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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