Windstream Reviews

Updated July 2, 2015
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2.7
Rating Trends
Recommend to a friend
Approve of CEO
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Anthony ("Tony") Thomas
31 Ratings

Pros
  • Pay is decent and comparible to other TELCO's (in 13 reviews)

  • Good pay for the area and ability to speak with immediate management a plus (in 16 reviews)

Cons
  • terrible customer service and service (in 15 reviews)

  • Upper management cares only about numbers (in 15 reviews)

More Pros and Cons

397 Employee Reviews

Sort: Popular Rating Date
  1. Steady and Strong

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Engineer in Denver, CO
    Current Employee - Sales Engineer in Denver, CO

    I have been working at Windstream full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Windstream has great benefits, good pay and amazing people to work with. I enjoy coming to work and plan on being here for a long time to come.

    Cons

    Windstream has performed lots of acquisitions and migration is tough on any organization. The process to change is very slow and sometimes painful to those involved.


  2. Long term success with Windtream

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Engineer in Denver, CO
    Current Employee - Sales Engineer in Denver, CO

    I have been working at Windstream full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    World Class Products with the foot print to deploy. Strong Team culture with a lot of opportunity.

    Cons

    Managing the growth and getting to know all the products


  3. Good time to join growing Fortune 500 Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enterprise Account Executive in Denver, CO
    Current Employee - Enterprise Account Executive in Denver, CO

    I have been working at Windstream full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very professional workplace, strong product offering, team oriented, strong training and good pay plan.

    Cons

    While it is a very large company that comes with some down sides, it can take a while to get specific help with orders or customer care but it does get done.

    Advice to Management

    Keep focusing on employee development and the customer experience. Continue to improve those areas and the new customers will follow.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Internet Support Specialist I

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tier II Technical Support in Twinsburg, OH
    Current Employee - Tier II Technical Support in Twinsburg, OH

    I have been working at Windstream full-time (Less than a year)

    No opinion of CEO
    No opinion of CEO

    Pros

    Solid environment, managers are laid back and very friendly. Opportunity for advancement within team or to other departments.

    Cons

    Lot of corp. shuffling atm. Raises are small.

    Advice to Management

    Re-evaluate how you look at employee performance.


  6. Great Company - If you like management change every 12 Months

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SNA
    Current Employee - SNA

    I have been working at Windstream full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Working in the NOC is great. The people are great and you get to work on a very wide verity of equipment.

    Cons

    Management changes every 12 months and with that, the direction of the NOC changes.

    Advice to Management

    would be nice to have some stability.


  7. Financial service rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Services Representative in Hiawatha, IA
    Current Employee - Financial Services Representative in Hiawatha, IA

    I have been working at Windstream full-time (More than 3 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Excellent starting pay for entry level around 28-30k annual.
    In Iowa Friendly co-workers a dedication to excellence.

    Cons

    Unless you are in sales or support the sales function there is little to no career advancement. Avg merit increase for non-sales and or sale support roles is 1%. However, if you are in the sales support role and or project coordinator many doors open and avg merit increase is 3% annually

    Advice to Management

    Focus less on sales and more on improving current network and customer care. Focus on financial service and loss. Learn the true meaning of Lean and Brand recognition


  8. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Executive in Denver, CO
    Current Employee - Sales Executive in Denver, CO

    I have been working at Windstream

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Tons of products and excellent compensation

    Cons

    Need more investment in data centers

    Advice to Management

    Keep growing the company


  9. Customer Care Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream full-time (More than 8 years)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Great benefits, and time off.

    Cons

    Commission pay isn't what it used to be and drops all the time. You have to schedule everything in advance. If you want need to get off for being sick and even if you have a doctors note you get a point and once you get so many points your fired and it's extremely hard to work that point off.


  10. consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Windstream

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    knowledgeable peers, Good environment, competitive pay.

    Cons

    I did not find any cons


  11. Growing Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Specialist II Repair
    Former Employee - Specialist II Repair

    I worked at Windstream full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Growing fast paced company. If you are willing to learn things on your own you can gain a lot of experience quickly.

    Cons

    Too few employees with too many top level managers. At any time 3-4 people can be telling you what to do while none of them understand what it takes to perform their employees duties. Often takes on new customers with very low (if any) profit margins. Benefits were rather expensive and require bio-metric screening each year to avoid over a thousand dollar increase in premiums.

    Advice to Management

    Be selective with the customers you on board. Don't spend $5 to make $2. As you increase employee responsibility you may need to take some of the lower level tasks away. It also helps to stay competitive with the rest of the industry in regards to compensation.



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