Windstream Reviews

Updated October 28, 2014
Updated October 28, 2014
273 Reviews
2.8
273 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Windstream President & CEO Jeffery R Gardner
Jeffery R Gardner
28 Ratings

Review Highlights

Pros
  • Pay is decent if you can sell something (in 12 reviews)

  • Good pay (for sales people who can make quota) and great benefits (in 15 reviews)


Cons
  • Horrible training, provisioning, customer service and the systems are a nightmare (in 15 reviews)

  • No communication from Upper Management to CEO, CFO (in 14 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good place to work. Family Friendly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - NOC Tech
    Former Employee - NOC Tech

    I worked at Windstream full-time (more than 3 years)

    Pros

    Good Pay, Good Tech Easy to work with people. Chances to grow in job Rewards hard work and does watch employees close.

    Cons

    Tight Budgets limited training. Strict rules. Not a place to work if your not willing to work very hard to get the job done. Sometimes hard to understand direction of company

    Advice to ManagementAdvice

    Spend more money on the development of your employees

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    It's a great place top work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Proccesor in Palm Beach, FL
    Current Employee - Data Proccesor in Palm Beach, FL

    I have been working at Windstream full-time (more than an year)

    Pros

    Great communication between depts. and empolyees

    Cons

    Benefits are a bit pricey

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    I was proud to work there...when it was Alltel.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Analyst III in Little Rock, AR
    Former Employee - Network Analyst III in Little Rock, AR

    I worked at Windstream full-time (more than 5 years)

    Pros

    Great raises and incentives for promotion. I worked hard and received 5-10% raise every year for 5 years until the recession hit. The internal systems and records-keeping were very accurate and efficient. Internet data outages were kept to minimum downtime by efficient troubleshooting, isolation, and dispatching of outside plant technicians when necessary. We had excellent training and well outlined operating procedures so everyone in the broadband technical assistance center/complex data services knew what to do and where to find detailed technical information in order to resolve customer troubles quickly.

    Cons

    The company was trying to grow too quickly and purchased several other companies in 2009-2010. This caused suffering for the customers who experienced degraded quality of service during the rushed transition process while Windstream took over operation and maintenance of the other companies' data networks and integrated their databases.

    Advice to ManagementAdvice

    Put your profits and efforts into upgrading the network you have rather than trying to grow before taking care of your existing customers. If you build a better network, people will praise your service. It's a big initial investment but you have to plan for the long term, not the immediate stock prices. Don't think that because you are in management means that you are smarter than your employees. You can still learn a lot from them.

    Recommends
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Work in Progress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - BTAC in Greenville, SC
    Current Employee - BTAC in Greenville, SC

    I have been working at Windstream full-time (more than 3 years)

    Pros

    Company is a work in Progress. Great core values.

    Cons

    People are in position that do not have the experience due to the buddy buddy system. Therefore, it cause a backlash on great potential employee who have experience. Pay less but want more.

    Doesn't Recommend
    Negative Outlook
  6.  

    Good Company, Bad pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Operations
    Current Employee - Sales Operations

    I have been working at Windstream full-time (more than 3 years)

    Pros

    I am not micro managed. Managers trust employees.

    Cons

    Benefits are not the best and pay structure definitely isn't the highest if you are an admin role

    Advice to ManagementAdvice

    Communicate more down the ranks

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Test and turn up analyst/ contractor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream

    Pros

    1. work with different devices
    2. Exposure to different network elements.
    3.Great place to start at entry level to networking

    Cons

    1. Atmosphere
    2. contractors are paying less and less money
    3. new company so unstructured environment

    Advice to ManagementAdvice

    the culture in department I am currently in is self-reliance culture. It is not a team culture and with this kind of culture all it does is kill worker morale and put the department behind.

    Neutral Outlook
    No opinion of CEO
  8.  

    Overall Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Analyst II in Little Rock, AR
    Current Employee - Financial Analyst II in Little Rock, AR

    I have been working at Windstream full-time

    Pros

    The people you work for are great and honest people.

    Cons

    Hard work sometimes goes unnoticed. People with little to no experience are promoted quickly to senior or management positions while employees with more industry knowledge are passed by quite often. Negotiate a higher salary upfront because raises are not great.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  9.  

    Sales

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream

    Pros

    Flexible and location is very good

    Cons

    Politics and need help with lead generation

    Advice to ManagementAdvice

    More training

  10.  

    It was eye-opening.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Windstream

    Pros

    Great experience and friendly coworkers.

    Cons

    Management doesn't really listen to your issues.

    Advice to ManagementAdvice

    Listen more and try to work with everyone.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11.  

    Survey SAYS......

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive
    Current Employee - Account Executive

    I have been working at Windstream full-time (more than an year)

    Pros

    - Your colleagues
    - You'll always know what time it is because a watch checker Will be sure to stop by regularly to make sure you're at your desk.

    Cons

    -Management at the branch level is generally inexperienced
    - Marginal install and provisioning
    - Struggle to make quota
    - Culture of threats at the RD level. Rule by threats and fear

    You're going to buy the bill of goods, like the last trove of 8 or so folks who've left in the last 2 1/2 months did. It started off really good and then went downhill after a few short months. Expecting to come in and make a solid living and career but quickly realized I was being pushed to sell $500 a month opportunities and burn support resources for this just to slap a number on the board and duck the wrath of the regional manager. So you essentially have an entire branch doing the same thing; chasing numbers rather than success. There's no framework for top down selling and I suspect it's due to the lack of management experience that would help cultivate that successful mentality. Unfortunately for the troops, they're very green to telecom (save for a handful) and have no foundational information at their disposal to help them be more successful.

    Honestly, I think many who left got sick of losing money to clawbacks in commission because the installation process for customers was sometimes so painful, they'd cancel before completion (you can't argue with facts...check the complaint boards). Your benefits are OK if you're single so I have no complaints but if you have a family, expect to pay ALOT of money for your premium and get hosed with high out of pocket maximums, deductibles, and co-insurance (regardless of how adamant your manager will be when you're Sat down and have the benefits information shoved in your face and told over and over...they're great! Don't listen to anyone who says they aren't).

    Don't be fooled by "$6 Billion a year and 15,000 employees". You'll feel like you're working for your old uncle at his hardware store during summer vacation. You'll be driven into the ground for a few shekels and told "you should be grateful I gave you a job".

    Advice to ManagementAdvice

    To executive management.... clean house at the regional and local level. Hire experienced telecom sales people and managers instead of former copier and cell phone kiosk sales people. Pay your sales people accordingly, once you eliminate the current frat house and hire real telecom sales folks. This should ensure a killer sales team bringing in at LEAST quota.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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