Windstream

  www.windstream.com
  www.windstream.com

Windstream Reviews

Updated November 25, 2014
Updated November 25, 2014
287 Reviews
2.7
287 Reviews
Rating Trends

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Windstream President & CEO Jeffery R Gardner
Jeffery R Gardner
39 Ratings

Review Highlights

Pros
  • Pay is decent if you can sell something (in 12 reviews)

  • Good pay (for sales people who can make quota) and great benefits (in 15 reviews)


Cons
  • Horrible training, provisioning, customer service and the systems are a nightmare (in 15 reviews)

  • No communication from Upper Management to CEO, CFO (in 14 reviews)

More Highlights

Employee Reviews

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  1.  

    Multiple service outages made it difficult to represent the company as having a solid product

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager II in Grand Rapids, MI
    Former Employee - Account Manager II in Grand Rapids, MI

    I worked at Windstream full-time (less than an year)

    Pros

    I had flexibility in my day an was encouraged to go to entertain customers on corporate card. Windstream had suites at Ford Field and other major arenas. They had a wide variety of business solutions for customers.

    Cons

    We had a major outage, nearly once a month. Turning a customer up would involve a much longer time than necessary. Since Windstream purchased many other telecom companies, none of them seem to talk to each other. Entering a new order is very cumbersome. I had one coaching while working there. My boss was nice, but really didn't seem to take an interest in my development. Lost job because of corporate cutbacks.

    Advice to ManagementAdvice

    Invest in infrastructure here in Michigan. Be there for employee's concerns.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    I got laid off at Windstream today as part of 350 jobs cut.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager II in Orlando, FL
    Former Employee - Account Manager II in Orlando, FL

    I worked at Windstream full-time (less than an year)

    Pros

    I now have the skills and knowledge to work at any Telecom Carrier in the US. Also, higher salaried positions I could see the integrity in those people. Intelligent and friendly.

    Cons

    Honestly, I think accepted the wrong job offer. The Account Management role I accepted, well the compensation is poor. Benefits are also poor. I was fully trained by Windstream after six months and a week later, laid-off.

    Advice to ManagementAdvice

    I was impressed with senior leadership, very impressed. However from Director level down needs a second look if the company is going to survive.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    It's a job...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Technician II
    Current Employee - Network Technician II

    I have been working at Windstream full-time (more than 5 years)

    Pros

    If you are given the right management structure, you will learn more about your job, in a shorter time, than you ever thought possible.

    Cons

    Kind of a sink or sink attitude. Lots of "I don't do that" or "someone else does that" responses. There is a lack of care about the customers and that is why they leave to other carriers. The company failed to understand what they got into when they made their acquisitions two years ago. They bit off more than they could chew, IMO.

    Advice to ManagementAdvice

    Just because you preach a culture, doesn't mean that anyone believes it. I enjoy being in a company where I feel that I can make a difference. Help that one more person. The cultural idea is good, don't get me wrong, but the vast majority of the people don't believe it. And if they don't believe it, they won't follow it.

    Recommends
    Negative Outlook
    No opinion of CEO
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  5.  

    an anonymous review for Windstream

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Technician II in Orlando, FL
    Current Employee - Network Technician II in Orlando, FL

    I have been working at Windstream full-time

    Pros

    Central Florida location is a plus.

    Cons

    Pay scale is below the Industry standard.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tier I Technician in Fairport, NY
    Former Employee - Tier I Technician in Fairport, NY

    I worked at Windstream full-time (more than an year)

    Pros

    decent benefits, incentives, close nit department. I was with Windstream for Over 1 year, although it was challenging at times, everyone had your back and helped lift you up. Windstream is employee engaged and does their best to help everyone they can. Alex Levi - is such a pleasure to work for!

    Cons

    Although I found Windstream to have a positive atmosphere, management tends to gossip about former employees as well as some current employees, when they should not be.

    Advice to ManagementAdvice

    be conscious of the negative affect it could have on your employees when gossiping about them in the work place where it is easily heard. Other than that, keep up the great work!

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    good benefits, room to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Evansville, IN
    Former Employee - Anonymous Employee in Evansville, IN

    I worked at Windstream full-time (more than an year)

    Pros

    Good benefits, above-average pay. Plenty of room to grow in this large organization. Managers were almost always very knowledgeable about the functions performed by their teams, and were often their own department SMEs.

    Cons

    Since the bureaucracy is so large getting things done can require a 10-20 people on a series of conference calls. This leads to a lot of time spent idle on call after call.

    Advice to ManagementAdvice

    Take the time to make incorporation of acquired an company's data a higher priority. Deadlines seemed to be a much larger driver than accuracy.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    I am a person who succeeds in any role!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - N/A in Greenville, SC
    Former Employee - N/A in Greenville, SC

    I worked at Windstream full-time (more than 8 years)

    Pros

    Good pay. Team mates are great to work with!

    Cons

    The company should screen their management selection a lot more thorough than they have currently. Communication among departments - horrible. Work/Home Balance - hardly the case!

    Advice to ManagementAdvice

    Get Educated!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Good Culture, Questionable Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Windstream full-time (more than 10 years)

    Pros

    Work-from-home and flexible hours, middle management available and engaged

    Cons

    Hasty Reorganizations, talented staff laid off

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Great in the past, but has lost its way

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Little Rock, AR
    Current Employee - Anonymous Employee in Little Rock, AR

    I have been working at Windstream full-time (more than 10 years)

    Pros

    Decent compensation, good work/life balance depending on your position. Health insurance is decent compared to what is out there.

    Cons

    No opportunities for advancement for managers. Aside from a token front line manager here and there, ALL network/engineering management positions are filled by external candidates.
    Gradual reduction in the perqs over the years. For example, 401k match used to be paid on each paycheck in cash. Then it was once per year, then later in the following year, now it's been reduced to being paid in company stock the following spring. Same thing with mgmt bonuses.
    Has done a poor job integrating the myriad of acquisitions. While in many cases the teams have been integrated, the systems and processes have not, so employees have to switch between many systems and keep track of many one-off processes.
    Odd cycle of laying off 1-3% of workforce periodically based on impressing Wall St that quarter, then hiring at least that many back soon afterward, only to do it again the next time revenues are short. I don't see successful firms like VZ doing that kind of stuff.
    As everywhere, bosses are hit or miss.
    IT could do a whole lot more to improve our efficiency and quality.

    Advice to ManagementAdvice

    Integrate the acquired firms. We need one trouble ticketing system, one order flow system, one records system, etc., not four of each.
    Concerned that Win isn't going to be a going concern long-term. We seem to be in the death-spiral of 1) sales can't hit revenue targets because the network is crappy, so 2) we reduce staff in the engineering/network organizations to save money, so 3) the network gets crappier, so 4) sales continue to decline.
    Take a look at your internal talent rather than strictly hiring externally.
    We seem to be chasing what's sexy, rather than being good at blocking and tackling. Will the millions spent on the LR data center really ever see a meaningful ROI?

    Recommends
    Negative Outlook
    Approves of CEO
  11.  

    Good company, decent pay, poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream

    Pros

    Decent pay for the level of experience required. Coworkers are fun people to work with. The Windstream Culture is a good idea, if only the local managers would try following it.

    Cons

    High pressure atmosphere. BTAC Job is essentially a call center for customers and field techs to call in. Managers are lacking in real leadership skills. Management prefers fast paced quantity of work over quality. Work shifts are rebid every 90 days and based on a changing measurement of quality, productivity and attendance. The dept is 24/7, so many of the shifts are quite bad, like 3pm - midnight Tuesday thru Saturday, or 1pm-midnight Friday thru Monday. Taking sick time is severely punished: lowered annual raises, no chance for promotion and lower placement on the shift bid list if sick time is used. Work overhead keeps increasing with new required tasks added to each call almost every month, but call quantity expectations remain the same. This info is per the BTAC department, not across the entire company. Rumors are that other depts are much better managed.

    Advice to ManagementAdvice

    Learn what the word Leadership means. A Manager pushes people to get the work done. A Leader inspires them to want to work harder, develop new ideas and achieve their best possible work. You will never get the best from your staff while believing that employee praise is not your job.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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