Windstream Reviews

Updated October 16, 2014
Updated October 16, 2014
270 Reviews
2.8
270 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Windstream President & CEO Jeffery R Gardner
Jeffery R Gardner
26 Ratings

Review Highlights

Pros
  • Good benefits but have been degraded for this year (in 14 reviews)

  • Good pay (for sales people who can make quota) and great benefits (in 13 reviews)


Cons
  • Horrible training, provisioning, customer service and the systems are a nightmare (in 14 reviews)

  • No communication from Upper Management to CEO, CFO (in 14 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good place to work. Family Friendly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - NOC Tech
    Former Employee - NOC Tech

    I worked at Windstream full-time (more than 3 years)

    Pros

    Good Pay, Good Tech Easy to work with people. Chances to grow in job Rewards hard work and does watch employees close.

    Cons

    Tight Budgets limited training. Strict rules. Not a place to work if your not willing to work very hard to get the job done. Sometimes hard to understand direction of company

    Advice to ManagementAdvice

    Spend more money on the development of your employees

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    It's a great place top work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Proccesor in Palm Beach, FL
    Current Employee - Data Proccesor in Palm Beach, FL

    I have been working at Windstream full-time (more than an year)

    Pros

    Great communication between depts. and empolyees

    Cons

    Benefits are a bit pricey

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    I was proud to work there...when it was Alltel.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Analyst III in Little Rock, AR
    Former Employee - Network Analyst III in Little Rock, AR

    I worked at Windstream full-time (more than 5 years)

    Pros

    Great raises and incentives for promotion. I worked hard and received 5-10% raise every year for 5 years until the recession hit. The internal systems and records-keeping were very accurate and efficient. Internet data outages were kept to minimum downtime by efficient troubleshooting, isolation, and dispatching of outside plant technicians when necessary. We had excellent training and well outlined operating procedures so everyone in the broadband technical assistance center/complex data services knew what to do and where to find detailed technical information in order to resolve customer troubles quickly.

    Cons

    The company was trying to grow too quickly and purchased several other companies in 2009-2010. This caused suffering for the customers who experienced degraded quality of service during the rushed transition process while Windstream took over operation and maintenance of the other companies' data networks and integrated their databases.

    Advice to ManagementAdvice

    Put your profits and efforts into upgrading the network you have rather than trying to grow before taking care of your existing customers. If you build a better network, people will praise your service. It's a big initial investment but you have to plan for the long term, not the immediate stock prices. Don't think that because you are in management means that you are smarter than your employees. You can still learn a lot from them.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Work in Progress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - BTAC in Greenville, SC
    Current Employee - BTAC in Greenville, SC

    I have been working at Windstream full-time (more than 3 years)

    Pros

    Company is a work in Progress. Great core values.

    Cons

    People are in position that do not have the experience due to the buddy buddy system. Therefore, it cause a backlash on great potential employee who have experience. Pay less but want more.

    Doesn't Recommend
    Negative Outlook
  6.  

    Good Company, Bad pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Operations
    Current Employee - Sales Operations

    I have been working at Windstream full-time (more than 3 years)

    Pros

    I am not micro managed. Managers trust employees.

    Cons

    Benefits are not the best and pay structure definitely isn't the highest if you are an admin role

    Advice to ManagementAdvice

    Communicate more down the ranks

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Test and turn up analyst/ contractor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream

    Pros

    1. work with different devices
    2. Exposure to different network elements.
    3.Great place to start at entry level to networking

    Cons

    1. Atmosphere
    2. contractors are paying less and less money
    3. new company so unstructured environment

    Advice to ManagementAdvice

    the culture in department I am currently in is self-reliance culture. It is not a team culture and with this kind of culture all it does is kill worker morale and put the department behind.

    Neutral Outlook
    No opinion of CEO
  8.  

    Sales

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream

    Pros

    Flexible and location is very good

    Cons

    Politics and need help with lead generation

    Advice to ManagementAdvice

    More training

  9.  

    Overall Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Analyst II in Little Rock, AR
    Current Employee - Financial Analyst II in Little Rock, AR

    I have been working at Windstream full-time

    Pros

    The people you work for are great and honest people.

    Cons

    Hard work sometimes goes unnoticed. People with little to no experience are promoted quickly to senior or management positions while employees with more industry knowledge are passed by quite often. Negotiate a higher salary upfront because raises are not great.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  10.  

    It was eye-opening.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Windstream

    Pros

    Great experience and friendly coworkers.

    Cons

    Management doesn't really listen to your issues.

    Advice to ManagementAdvice

    Listen more and try to work with everyone.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Project Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager
    Current Employee - Project Manager

    I have been working at Windstream full-time (more than an year)

    Pros

    If you enjoy a challenging job, Windstream is the place. The personal benefits such as insurance are average cost with the option for reimbursement by completing health physical and training.

    Cons

    Most positions have more workload than they can handle. Most of the day is spent handling expedited work or rework something that was overlooked or completed incorrectly the first time.

    There is little or no training of the multiply systems. The company doesn't utilize the systems they do have effectively by implementing system automation.

    The individual companies purchased in the last few years still work in their own silo. The employees of those companies are not willing to share their knowledge or assist others due to what I feel if their fear of losing their employment.

    Advice to ManagementAdvice

    I feel management should work on a solution to remove the silos by either switching managers or employees. The increase in good training would give a sense of security to the employee and eliminate a lot of rework. The focus on quality would ensure the revenue.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

Work at Windstream? Share Your Experiences

Windstream

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.