Windstream Reviews

Updated August 26, 2014
Updated August 26, 2014
239 Reviews

2.7
239 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Windstream President & CEO Jeffery R Gardner
Jeffery R Gardner
11 Ratings

Review Highlights

Pros
  • Good pay (for sales people who can make quota) and great benefits (in 12 reviews)

  • Decent pay, company vehicle, great coworkers (in 11 reviews)


Cons
  • Expected to sell to angry customers who are reporting customer service issues (in 12 reviews)

  • Then one day, Upper Management changed, and that was all she wrote (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great atmosphere, lots of opportunity!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Advocacy Representative  in  Maitland, FL
    Current Employee - Business Advocacy Representative in Maitland, FL

    I have been working at Windstream full-time for more than a year

    Pros

    Management and executive management are always looking for opportunities to make Windstream a better place to work through process improvement and employee moral. There are many opportunities to advance and it's encouraged. Love working here!

    Cons

    The salaries can be more competitive and the benefit packages are a little pricey.

    Advice to ManagementAdvice

    Keep doing what you're doing!

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great Atmosphere and Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive II  in  Raleigh, NC
    Current Employee - Account Executive II in Raleigh, NC

    I have been working at Windstream full-time for more than a year

    Pros

    Great management and colleagues. No territories. You drive your own success.

    Cons

    Multiple cumbersome CRM's while integrating all platforms.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Nice placed

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream

    Pros

    Very good benefits, nice pay

    Cons

    Some off the peers you have to work with

    Advice to ManagementAdvice

    NA

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  5.  

    Great co workers and supervisors. Upper management unrealistic.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent  in  Baldwin, GA
    Current Employee - Customer Service Agent in Baldwin, GA

    I have been working at Windstream full-time for more than 5 years

    Pros

    Benefits are good as well as paid Holidays and Vacations. Pay structure is good.

    Cons

    Office culture is very stressful with a lot of pressure for achieving quality, low call time and sales.

    Advice to ManagementAdvice

    Try harder to keep seasoned employees in order to reduce churn. Upper management is out of touch with customer service wanting excellent customer service without permitting representatives the time or judgement to do that effectively.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Windstream is operating in a turbulent environment, ignore how this will affect your job at your own peril

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fiber Splicer Tech II  in  Evansville, IN
    Former Employee - Fiber Splicer Tech II in Evansville, IN

    I worked at Windstream full-time for more than 3 years

    Pros

    This is a large corporation, and so to some degree jobs hold a level of structure and stability that are attractive. The managers are largely seasoned telecommunications professionals with years in the industry.

    Cons

    Corporate policies are shifting gradually but constantly, as the organization seeks to integrate newly acquired companies and stay positioned to correctly in an intensely competitive marketplace. If you were employed at one of the old legacy telephone companies which was acquired, now is a good time to take some additional classes to sharpen your skillsets, and dust off your resume'. Qualified, motivated contributors are valued, but upward mobility and lateral mobility are limited, and whole operating arms can be and have been lopped off as redundant with little notice.

    Advice to ManagementAdvice

    In rounds of layoffs I saw extremely valuable resources let go, with decades of knowledge and skills. Windstream could capitalize on this better with an inventory of the human assets within the company, and encourage cross-pollination of employee experience by encouraging more lateral movement between the disparate acquisitions.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    I would recommend company to other peers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Administrator  in  Little Rock, AR
    Current Employee - Systems Administrator in Little Rock, AR

    I have been working at Windstream part-time for more than 5 years

    Pros

    Great company to work for, good compensation and flexible working hours

    Cons

    Instability of company as whole, hard to move into other career advancements within the company

    Advice to ManagementAdvice

    Include employees on big changes within the company. Dont let your employees find out the changes within their company from 3rd parties

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    It was a step towards a better career. Not a career.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream

    Pros

    building trust in the brand, saving customers who wish to cancel

    Cons

    no mgmt. support. no upward mobility

  9.  

    Depending on where you are, there is little room for advancement unless you fit in socially with your supervisors.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Clerk II  in  Little Rock, AR
    Former Employee - Clerk II in Little Rock, AR

    I worked at Windstream full-time for more than a year

    Pros

    My coworkers were very enjoyable. Benefits were ok. Other than that I can't think of any.

    Cons

    Again unless you fit in socially forget advancement, you'll be stuck there until you find yourself caught up in another round of their periodic layoffs. Those that don't fit in socially with their immediate supervisors are the first to go.

    Advice to ManagementAdvice

    Hmm, for someone to fit in, it has to go both ways. I can try as hard as I can but tolerance is not the same as acceptance.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    No Opportunity for the little guy.... stuck where I am

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst  in  Evansville, IN
    Current Employee - Senior Analyst in Evansville, IN

    I have been working at Windstream full-time for more than 3 years

    Pros

    stable paycheck
    benefits are a little pricey, but OK
    executive leadership makes intelligent, innovative company decisions
    flexible work schedule
    direct supervisor is awesome

    Cons

    Annual raises are pathetic, less that 2% usually, even for top performing employees
    No concept of bonuses unless you are in sales
    no profit sharing
    lots of separation between business units, poor communication
    corporate jobs are only in Little Rock... no chance of getting one if you cannot relocate
    almost impossible to transfer from one department to another, which makes carer advancement outside of your own team/department very difficult
    no professional development, job shadowing, mentoring, or management training opportunities
    IT department is impossible to work with
    Company likes to grow through acquisition... not from within. there is then usually a workforce reduction exercise within a year after an acquisition.

    Advice to ManagementAdvice

    You need to create more opportunities for individual contributors to move up the ranks.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Constant change...poor relationship with the work force.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Operations
    Current Employee - Field Operations

    I have been working at Windstream full-time for more than 8 years

    Pros

    Lowest 4 levels of the company
    Flexible schedule
    Great boss
    Great DVP
    Great RVP
    Greatness starts to dwindle from there because sr. Leadership don't seem to care about the people doing all the work. They sit up in their fluffy offices and...well I don't know what they do because nothing is getting better.

    Cons

    Not enough consistency.
    Top executives don't have a clue what is happening on the front lines with customer orders.
    Customers are very upset all the time because of the mess of systems and procedures.
    Takes days to get a trouble ticket to dispatch and when it does nobody has done anything.
    New installs take months and when the get to install date the orders are wrong more than right
    Long hours and crappy raises i.e. poor recognition for working hard.

    Advice to ManagementAdvice

    No more canned speaches. Come down to the little people and work a day in each position. You may have better respect for who does what and how the cluster of a mess we have of systems and procedures impacts everything and everyone!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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