Windstream

  www.windstream.com
  www.windstream.com

Windstream Reviews

Updated December 16, 2014
Updated December 16, 2014
299 Reviews
2.6
299 Reviews
Rating Trends

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Windstream President & CEO Jeffery R Gardner
Jeffery R Gardner
46 Ratings

Review Highlights

Pros
  • Pay is decent if you can sell something (in 13 reviews)

  • Good pay (for sales people who can make quota) and great benefits (in 16 reviews)


Cons
  • Horrible training, provisioning, customer service and the systems are a nightmare (in 15 reviews)

  • No communication from Upper Management to CEO, CFO (in 15 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Decent Pay / Dead Atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member of Technical Staff
    Current Employee - Member of Technical Staff

    I have been working at Windstream full-time (more than an year)

    Pros

    Pay is decent. Skills required for job will allow you to further your career somewhere else. Top management make attempts at showing appreciation.

    Cons

    More than a few lower managers seem to enjoy demeaning employees. I will not make a career here because of it. It's not an environment that cultivates friendships. It's a machine. Production, goals, and budget come first. Human factor is low on the list. Because Windstream is a merger of more than 20 companies, it is a procedural nightmare getting corporate access and support on almost every level.

    Advice to ManagementAdvice

    You can't manufacturer a culture. It is a way of life, not a series of events on a calendar. You really need to look at your lower level managers closer. Get a consensus from the people they "manage". Employees are treated as hourly slaves and numbers. It's not healthy for the company and I don't believe top management knows it exists bc on the surface things appear normal and functional. A happy employee will make you more money. If you continue to make financial goals a priority over the people that make it function, the budget will continue to fall and quarterly results will continue weakening.

    Recommends
    Negative Outlook
    Approves of CEO
  2. 3 people found this helpful  

    I got laid off at Windstream today as part of 350 jobs cut.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager II in Orlando, FL
    Former Employee - Account Manager II in Orlando, FL

    I worked at Windstream full-time (less than an year)

    Pros

    I now have the skills and knowledge to work at any Telecom Carrier in the US. Also, higher salaried positions I could see the integrity in those people. Intelligent and friendly.

    Cons

    Honestly, I think accepted the wrong job offer. The Account Management role I accepted, well the compensation is poor. Benefits are also poor. I was fully trained by Windstream after six months and a week later, laid-off.

    Advice to ManagementAdvice

    I was impressed with senior leadership, very impressed. However from Director level down needs a second look if the company is going to survive.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Good stepping stone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream

    Pros

    Good exposure to MPLS and IP routing.

    Cons

    Pay is far below industry standards. Certifications are not recognized. Collaboration between different groups is mediocre.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech in Clarion, PA
    Current Employee - Tech in Clarion, PA

    I have been working at Windstream full-time (more than an year)

    Pros

    good hours great pay happy

    Cons

    working in winter hours stress

    Advice to ManagementAdvice

    keep up the good work

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Multiple service outages made it difficult to represent the company as having a solid product

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager II in Grand Rapids, MI
    Former Employee - Account Manager II in Grand Rapids, MI

    I worked at Windstream full-time (less than an year)

    Pros

    I had flexibility in my day an was encouraged to go to entertain customers on corporate card. Windstream had suites at Ford Field and other major arenas. They had a wide variety of business solutions for customers.

    Cons

    We had a major outage, nearly once a month. Turning a customer up would involve a much longer time than necessary. Since Windstream purchased many other telecom companies, none of them seem to talk to each other. Entering a new order is very cumbersome. I had one coaching while working there, however, my boss was great. I lost job because of corporate cutbacks.

    Advice to ManagementAdvice

    Invest in infrastructure here in Michigan. Be there for employee's concerns.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    It's a job...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Technician II
    Current Employee - Network Technician II

    I have been working at Windstream full-time (more than 5 years)

    Pros

    If you are given the right management structure, you will learn more about your job, in a shorter time, than you ever thought possible.

    Cons

    Kind of a sink or sink attitude. Lots of "I don't do that" or "someone else does that" responses. There is a lack of care about the customers and that is why they leave to other carriers. The company failed to understand what they got into when they made their acquisitions two years ago. They bit off more than they could chew, IMO.

    Advice to ManagementAdvice

    Just because you preach a culture, doesn't mean that anyone believes it. I enjoy being in a company where I feel that I can make a difference. Help that one more person. The cultural idea is good, don't get me wrong, but the vast majority of the people don't believe it. And if they don't believe it, they won't follow it.

    Recommends
    Negative Outlook
    No opinion of CEO
  8.  

    an anonymous review for Windstream

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Technician II in Orlando, FL
    Current Employee - Network Technician II in Orlando, FL

    I have been working at Windstream full-time

    Pros

    Central Florida location is a plus.

    Cons

    Pay scale is below the Industry standard.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Over worked, under paid, not appreciated.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Coordinator in Charlotte, NC
    Current Employee - Project Coordinator in Charlotte, NC

    I have been working at Windstream full-time (more than 5 years)

    Pros

    Great team environment. Benefits are decent but rates for employees are high.

    Cons

    Very underpaid comparing to other telcom companies.

    Advice to ManagementAdvice

    Consider training and pay increases for project coordinators. You are not competitive within the telcom market.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Good Network Exposure but Not a Career due to Low Pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ISG Tech
    Current Employee - ISG Tech

    I have been working at Windstream

    Pros

    Plenty of work, nice people

    Cons

    too much responsibility, poor pay, no chance for advancement, no formal training, communications between departments is the worst, as nobody understands the other groups scope of support therefore the customer suffers. not enough employees to cover the customer base when disaster strikes . it doesn't seem like management cares about the customers after they've signed the contract. many processes are flawed and nobody seems to be working on a fix.

    Advice to ManagementAdvice

    Pay the techs at least the national average! We are the voice of this place as we talk to the customers everyday. We constantly have to apologize on behalf of Windstream. We are apologizing for processes that are out of our control. This company brings in lots of money, and based on the salaries reported on this website only a select few are benefiting. Sales are all that seems to matter to this company, once the paperwork is signed, the poor customer is thrown through loops just to get support for things that should have been working before original installers left; but remote techs are left to figure out the mess that was left from install. If the techs are expected to get dumped on every day it's important to make them feel like it's worth it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    It's okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream full-time (more than 8 years)

    Pros

    I really enjoy my manager and my fellow colleagues.

    Cons

    Not enough resources available for all our projects. Most everyone in my department is overworked. Need better coordination, procedures and communication between the carrier side and the ISG division. Need upper management to "walk a day in the shoes of the little people on the ground."

    Advice to ManagementAdvice

    Sit with the little people and understand their jobs and items that cause issues and pain to each department. Talk to the little people and ask for input on procedure and how to better customer service, etc.

    Neutral Outlook
    No opinion of CEO

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