Windstream Reviews

Updated July 24, 2015
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2.9
Rating Trends
Recommend to a friend
Approve of CEO
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Anthony ("Tony") Thomas
39 Ratings

Pros
  • Pay is decent and comparible to other TELCO's (in 13 reviews)

  • Good pay for the area and ability to speak with immediate management a plus (in 16 reviews)

Cons
  • terrible customer service and service (in 15 reviews)

  • Upper management cares only about numbers (in 15 reviews)

More Pros and Cons

410 Employee Reviews

Sort: Popular Rating Date
  1. ananymous

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in New York, NY
    Current Employee - Engineer in New York, NY

    I have been working at Windstream (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great company to work for. Good retention

    Cons

    none that I am aware of

    Advice to Management

    keep up the good work. excellent


  2. ERA1

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ERA in Rochester, NY
    Current Employee - ERA in Rochester, NY

    I have been working at Windstream (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Hard work is a must, but pays off with their 3 weeks starting vacation

    Cons

    Management Management Management Management


  3. When you're a real winner

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Service Technician in Lombard, IL
    Current Employee - Field Service Technician in Lombard, IL

    I have been working at Windstream full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Flexible hours, no one standing over your shoulder rushing you to get a task completed. And I enjoy the individuals that I work with.

    Cons

    Sometimes there isn't anything to do so I'm sitting around for about 2 hours after arriving waiting on my boss to give me something to do.

    Advice to Management

    Increase communication between people whom schedule the work and the employees.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Senior Account Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company who values its employees

    Cons

    Evolving competency in back office opperations

    Advice to Management

    Keep doing what you are doing


  6. Account Executive

    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at Windstream full-time (More than a year)

    Pros

    ability to sell full portfolio of telecom services nationwide

    Cons

    install process can be long and challenging at times


  7. Enterprise Repair

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Specialist I: Enterprise Data/Voice Technician in Rochester, NY
    Current Employee - Specialist I: Enterprise Data/Voice Technician in Rochester, NY

    I have been working at Windstream full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Job is fairly easy if you are willing to learn. Nice pay if you choose to work B or C shift.

    Cons

    Need to be paid better. The yearly increase is only 1%. Benefits are not all that great either.

    Advice to Management

    Need to man up and call people out when they suck at their job.


  8. Good potential

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great people and relationships, flexibility

    Cons

    Management/decision makers don't listen to ideas for improvement. Broken processes and no accountability for anyone to do their job or correctly

    Advice to Management

    Listen to what your employees suggest, they do the job


  9. Helpful (2)

    Stay away!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Specialist in Cornelia, GA
    Former Employee - Customer Care Specialist in Cornelia, GA

    I worked at Windstream full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Family-like atmosphere. Management within office is very motivating, and is there whenever you need them. Pay and benefits are good as well.

    Cons

    Archaic, MS-DOS-type order and account management system. Nobody truly knows how to do something the correct way, which is what results in customer call backs. Techs skip out on customer jobs, and don't bother to call the customer "when they can't stick to the customer's scheduled appointment", and put notes on orders saying "nobody was home, nobody answered" even though the customer was home. It is 2015, and we still cannot bring more than <1mb/s internet service to certain customers. Granted, a lot of the customers are "out in the sticks", way out in the country, but as a telecommunications company in 2015, they should be able to get at least 3mb/s. Corporate leaders "seem" optimistic that things will change on the residential side of things, but I have high, high doubts that will happen.

    Advice to Management

    Instead of paying Jeff Gardner a $7m +/- severance package when he left, you could've used that money to offer better services to customers who are currently underserved.


  10. Tier II Tech Support - Broadband / DSL

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tier II Technical Support in Twinsburg, OH
    Current Employee - Tier II Technical Support in Twinsburg, OH

    I have been working at Windstream full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work environment. You start with almost 2 weeks vacation because they were a former utility. After 1 year you get 3 weeks of PTO, pretty solid. Company is moving in the right direction in terms of being more residential focused.

    Cons

    Outdated buildings, cubicles, technology.

    Advice to Management

    Get more organized in terms your hiring process and promotions from within.


  11. Helpful (1)

    Project Coordinator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Greensboro, NC
    Former Employee - Anonymous Employee in Greensboro, NC

    I worked at Windstream (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Meet some great people there.

    Cons

    The consultants are treated like second hand people, they will not include them in anything the company is doing, such as luncheons, all hands emails. You will not know of any testing or fire alarms unless someone that is a perm employees tells you about it. You hear things there like: "We don't do that for consultants" or "consultants aren't allowed to participate'

    Advice to Management

    Treat all employees, whether consultants or not, the same way



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