Windstream Reviews

Updated March 26, 2015
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2.7
344 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
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Anthony ("Tony") Thomas
13 Ratings

Pros
  • Pay is decent if you can sell something (in 13 reviews)

  • Good pay (for sales people who can make quota) and great benefits (in 16 reviews)

Cons
  • Horrible training, provisioning, customer service and the systems are a nightmare (in 15 reviews)

  • No communication from Upper Management to CEO, CFO (in 15 reviews)

More Pros and Cons

Employee Reviews

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  1. Used to be a great place to work, Then a corrupt management took over that has since been removed

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream

    Pros

    Fun atmosphere, Great People to work with

    Cons

    You take a high amount of calls a day

    Advice to ManagementAdvice

    Give all those good employees that were wrongly terminated under the corrupt management their jobs back.

  2. Why look anywhere else?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Small Business Sales
    Current Employee - Small Business Sales

    I have been working at Windstream

    Pros

    The entire team works as one unit to deliver the customer the best experience possible. Senior management is always available and the structure allows access to an incredible range of resources.

    Cons

    With corporate layoffs, some of the people aren't the best suited for the job and support gets difficult at times.

    Advice to ManagementAdvice

    Focus on the non- producers within the organization. Move the people out that fall short of your expectations. Build unity among the different divisions.

    Recommends
    Positive Outlook
    Approves of CEO
  3. Gave me a chance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream full-time (less than a year)

    Pros

    Great people, doing more with less.

    Cons

    red tape, IT not efficient.

    Advice to ManagementAdvice

    Lose the red tape

    Recommends
    Positive Outlook
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  5. Prepare to be micromanaged

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Windstream full-time (more than 8 years)

    Pros

    The pay and benefits are decent. The people you work with are great except when contacting other departments.

    Cons

    Management styles and rules are all over the place. No consistency from one supervisor to another. No room for advancement and favortism is shown to employees with "alternative lifestyles" for fear of being labeled as not an equal opportunity employer. Management is not true to their word. They make promises but don't deliver.

    Advice to ManagementAdvice

    You need to manage your managers. Too much variation among styles of management. Should be same rules for everyone.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. Telco trying to compete with large companys

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineer II in Little Rock, AR
    Current Employee - Engineer II in Little Rock, AR

    I have been working at Windstream

    Pros

    Salary is fair for telco company

    Cons

    Small ILEC needs to compete in dialtone, internet, cable TV

    Advice to ManagementAdvice

    Training in internet and cable TV to compete

    Recommends
    Positive Outlook
    Approves of CEO
  7. Potential to be great but struggling through the details of how to operate at scale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Windstream full-time (more than 8 years)

    Pros

    Decent benefits, fair salaries, potential for being a great company, new leadership team with high aspirations

    Cons

    the company is still forming its strategy and culture. Lots of internal politics that haven't settled out yet. Service reliability is not up to standard yet. Internal company training is abysmal

    Advice to ManagementAdvice

    Company Goals are clear. But its obvious the strategy and specific tactics still elude you to realize these goals. Establish your strategy and who your leaders are going to be and get to the stage where the company is performing. Invest in your infrastructure (training, IT systems, Network) and set practical bench marks. And stop shifting the goals between fast, cheap, and good.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. Big organization, has grown quickly

    Former Employee - Sales in Boston, MA
    Former Employee - Sales in Boston, MA

    I worked at Windstream full-time (more than a year)

    Pros

    Large carrier network and many other assets, lots of solutions to provide. Big-company benefits, offices etc. Good training department.

    Cons

    Organization has grown quickly but is headquartered in Little Rock, mentality to match. Here in the competitive northeast, getting mindshare and traction in the marketplace is the key challenge.

    Advice to ManagementAdvice

    Do some development of and for the line managers, and work it out so the training content is actually used in the field to productive effect

  9. New leadership, same old problems.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at Windstream full-time (more than a year)

    Pros

    Everyone you work with is typically supportive and helpful. During your ramp-up period, there are also ample resources to find that can aid in learning company offerings. Recent changes in commission structure have removed the "sales" components from quota structure, and restructured it as retention based payout only, this alleviates most of the "grind" mentality that most sales positions have.

    Cons

    Though there are plenty of resources to aid in learning the company's services, because of 8 acquisitions over the past years, there is no "one-place" to find the information sheets. You are better off going to google... for two years now they have been talking about integrating all these acquisitions into one internal site, however that has yet to happen, and is constantly pushed back. These recent changes to the commission structure are good if you have trouble selling, which at this company is nearly impossible; but if you are the 1 in 100 that can manage to convince people to purchase overpriced, unsupported, unproven, telecommunication services... then this commission restructuring is not going to benefit you. One coworker I have who constantly made $20k in commission every 3 months, is only making approx. $2k per month on the new plan. New leadership has vocalized understanding of corporate wide problems, but the amount of work needed to effectively sell, process, deliver, install, and maintain the services we have will take several years of hard work before its up to par with other big name telecommunication providers.

    Advice to ManagementAdvice

    Our core cultural belief of accountability is not recognized by 90% of the departments within the organization. If someone messes up your sale on the Service Delivery end of the order, i.e. not being able to to deliver the service at all, installing incorrectly, etc., you lose your commission regardless of fault, and the project coordinator will blame the sales person for the mess up. Managers need to teach their respective teams the meaning of accountability, and retrain on processes so simple fixes can be handled appropriately, before the customer becomes aware of an issue.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. I had a good experience working for Windstream.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Manager in Evansville, IN
    Former Employee - Systems Manager in Evansville, IN

    I worked at Windstream

    Pros

    The company is well organized.
    The people I dealt with (in IT) were knowledgeable and friendly.
    Good benefits.

    Cons

    The challenge dealt with the fact that the company for which I was working was purchased by Windstream, and ultimately my position was eliminated.

    Advice to ManagementAdvice

    You should have taken a harder look at the employees you displaced to see if they were in a fit in different areas/locations.

    Recommends
    Positive Outlook
  11. Hope management can turn it around

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Analyst in Little Rock, AR
    Current Employee - Senior Business Analyst in Little Rock, AR

    I have been working at Windstream full-time (more than 3 years)

    Pros

    Flexible manager, generally good work environment, opportunity for advancement

    Cons

    Worried about future of company, some executives place heavy pressure on those under them, hours in some business units are excessive

    Advice to ManagementAdvice

    Reward your top performers, don't reward employees only because they are in the leadership program. Push top-line revenue and hold sales leaders accountable.

    Recommends
    Neutral Outlook

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