Windstream

  www.windstream.com
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Windstream Reviews

Updated August 20, 2014
Updated August 20, 2014
235 Reviews

2.7
235 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Windstream President & CEO Jeffery R Gardner
Jeffery R Gardner
9 Ratings

Review Highlights

Pros
  • Good pay (for sales people who can make quota) and great benefits (in 12 reviews)

  • Decent pay, company vehicle, great coworkers (in 11 reviews)


Cons
  • Expected to sell to angry customers who are reporting customer service issues (in 12 reviews)

  • Then one day, Upper Management changed, and that was all she wrote (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Atmosphere and Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive II  in  Raleigh, NC
    Current Employee - Account Executive II in Raleigh, NC

    Pros

    Great management and colleagues. No territories. You drive your own success.

    Cons

    Multiple cumbersome CRM's while integrating all platforms.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Nice placed

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Very good benefits, nice pay

    Cons

    Some off the peers you have to work with

    Advice to ManagementAdvice

    NA

  3.  

    Great co workers and supervisors. Upper management unrealistic.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent  in  Baldwin, GA
    Current Employee - Customer Service Agent in Baldwin, GA

    Pros

    Benefits are good as well as paid Holidays and Vacations. Pay structure is good.

    Cons

    Office culture is very stressful with a lot of pressure for achieving quality, low call time and sales.

    Advice to ManagementAdvice

    Try harder to keep seasoned employees in order to reduce churn. Upper management is out of touch with customer service wanting excellent customer service without permitting representatives the time or judgement to do that effectively.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Windstream is operating in a turbulent environment, ignore how this will affect your job at your own peril

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fiber Splicer Tech II  in  Evansville, IN
    Former Employee - Fiber Splicer Tech II in Evansville, IN

    Pros

    This is a large corporation, and so to some degree jobs hold a level of structure and stability that are attractive. The managers are largely seasoned telecommunications professionals with years in the industry.

    Cons

    Corporate policies are shifting gradually but constantly, as the organization seeks to integrate newly acquired companies and stay positioned to correctly in an intensely competitive marketplace. If you were employed at one of the old legacy telephone companies which was acquired, now is a good time to take some additional classes to sharpen your skillsets, and dust off your resume'. Qualified, motivated contributors are valued, but upward mobility and lateral mobility are limited, and whole operating arms can be and have been lopped off as redundant with little notice.

    Advice to ManagementAdvice

    In rounds of layoffs I saw extremely valuable resources let go, with decades of knowledge and skills. Windstream could capitalize on this better with an inventory of the human assets within the company, and encourage cross-pollination of employee experience by encouraging more lateral movement between the disparate acquisitions.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    I would recommend company to other peers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Administrator  in  Little Rock, AR
    Current Employee - Systems Administrator in Little Rock, AR

    Pros

    Great company to work for, good compensation and flexible working hours

    Cons

    Instability of company as whole, hard to move into other career advancements within the company

    Advice to ManagementAdvice

    Include employees on big changes within the company. Dont let your employees find out the changes within their company from 3rd parties

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    loved it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Specialist I: Enterprise Data/Voice Technician  in  Harrison, AR
    Former Employee - Specialist I: Enterprise Data/Voice Technician in Harrison, AR

    Pros

    room to grow/ good relations with co-workers

    Cons

    life /work balance non exisitant. hard to get off work when needed for emergency or sickness

    Advice to ManagementAdvice

    listen to your group more/ allow for more trust. Your group you are leading . don't trust you. .

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Typical Public Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Nice people
    Decent pay
    Improving culture
    Appears to want to be better
    Stock options

    Cons

    Management overhead
    Lack of communications
    Lack of transparency
    No real opportunity to advance
    Horrible benefits
    No bonus unless you are Sr Management

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    No Opportunity for the little guy.... stuck where I am

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst  in  Evansville, IN
    Current Employee - Senior Analyst in Evansville, IN

    Pros

    stable paycheck
    benefits are a little pricey, but OK
    executive leadership makes intelligent, innovative company decisions
    flexible work schedule
    direct supervisor is awesome

    Cons

    Annual raises are pathetic, less that 2% usually, even for top performing employees
    No concept of bonuses unless you are in sales
    no profit sharing
    lots of separation between business units, poor communication
    corporate jobs are only in Little Rock... no chance of getting one if you cannot relocate
    almost impossible to transfer from one department to another, which makes carer advancement outside of your own team/department very difficult
    no professional development, job shadowing, mentoring, or management training opportunities
    IT department is impossible to work with
    Company likes to grow through acquisition... not from within. there is then usually a workforce reduction exercise within a year after an acquisition.

    Advice to ManagementAdvice

    You need to create more opportunities for individual contributors to move up the ranks.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Constant change...poor relationship with the work force.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Operations
    Current Employee - Field Operations

    Pros

    Lowest 4 levels of the company
    Flexible schedule
    Great boss
    Great DVP
    Great RVP
    Greatness starts to dwindle from there because sr. Leadership don't seem to care about the people doing all the work. They sit up in their fluffy offices and...well I don't know what they do because nothing is getting better.

    Cons

    Not enough consistency.
    Top executives don't have a clue what is happening on the front lines with customer orders.
    Customers are very upset all the time because of the mess of systems and procedures.
    Takes days to get a trouble ticket to dispatch and when it does nobody has done anything.
    New installs take months and when the get to install date the orders are wrong more than right
    Long hours and crappy raises i.e. poor recognition for working hard.

    Advice to ManagementAdvice

    No more canned speaches. Come down to the little people and work a day in each position. You may have better respect for who does what and how the cluster of a mess we have of systems and procedures impacts everything and everyone!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Interesting experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Pay Rate and that's it

    Cons

    Management is bad, and no culture

    Advice to ManagementAdvice

    Use more positive reinforcement.

    Doesn't Recommend
    Negative Outlook

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