Windstream

www.windstream.com

Windstream Reviews

Updated January 28, 2015
Updated January 28, 2015
325 Reviews
2.6
325 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Anthony ("Tony") Thomas
6 Ratings

Review Highlights

Pros
  • Pay is decent if you can sell something (in 13 reviews)

  • Good pay (for sales people who can make quota) and great benefits (in 16 reviews)


Cons
  • Horrible training, provisioning, customer service and the systems are a nightmare (in 15 reviews)

  • No communication from Upper Management to CEO, CFO (in 15 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream

    Pros

    Strong corporate strategy in place.

    Cons

    Sometimes moves too slow to react to competition.

  2.  

    A company to build your career foundation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ERC Data & Voice Spec in Charlotte, NC
    Current Employee - ERC Data & Voice Spec in Charlotte, NC

    I have been working at Windstream

    Pros

    Great place to learn and grown in the IT Industry. Will be a good place to get accustom to the field. Great team environment.

    Cons

    Fast-paced environment. Constant workload and unorganized organization. Access to necessary applications are not always available to perform duties.

    Advice to ManagementAdvice

    Need to have more balance for employees.

    Neutral Outlook
    Approves of CEO
  3.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream

    Pros

    Good work life balance, Worked under some good managers during my tenure here. Ability to really be successful. The perks of attending football games, baseball games, and national events are great. If you enjoy cold calling and networking this is the place for you..

    Cons

    Pay could be better, but it's not bad. Telecom is Telecom and it is always changing, plus ATT and Comcast are sooo bad but soooo cheap that business owners still use them, so it's hard to sale because we can't compete with their pricing or the name recognition.

    Advice to ManagementAdvice

    For management, it's tough to say....try keeping a manager in a branch for longer then a year. I've had 2 managers going on my 3rd in 1 year.

    Better training.

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  5.  

    Significant positive movement towards standardization and efficiency, but a LONG way to go

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations
    Current Employee - Operations

    I have been working at Windstream full-time (more than a year)

    Pros

    Optimistic leadership team, hard working teams to figure out how to get the impossible done. Teams work together to find alternatives, however the customization of every solution increases the challenges to deploy and support...

    Cons

    Executive management are detached from details; processes and standards need to be developed in order to further the business. Many legacy companies continue to operate separately; antiquated equipment with little focus on replacement.

    Advice to ManagementAdvice

    Focus on the root cause of the issues. Processes require standardization, as well as enforcement.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Run don't walk...........

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Charlotte, NC
    Former Employee - Customer Service Representative in Charlotte, NC

    I worked at Windstream full-time (more than a year)

    Pros

    There are none!!! Horrible place to work. They hire anyone off the street with a HS Diploma.

    Cons

    This call center was the most unprofessional place I have ever worked. Upper management are very racist. They will walk right pass you and never even speak to you. Qualified African-American employees are overlooked when it comes to getting promoted to better paid positions. Also, sales goals are unrealistic. Windstream makes it hard to achieve sales quotas by consistently changing them monthly.

    Advice to ManagementAdvice

    Acknowledge your employees.....they are more than just people filling a seat!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Telecommunications Technology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at Windstream

    Pros

    Bringing resolutions when engaging with Enterprise customers faced with current or pending issues...customer satisfaction is key. Our Account Executive Team is second to none in this industry. Technology is progressive, so always look to improve skill-set in order to better assist customers. This is truly a great company.

    Cons

    Inconsistencies with pay, promotions and procedures. Unforeseen layoffs occur at times. Recently 300 people were laid off with little to no notices given.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    a Great opportunity for hands on devices control the backhaul for the major wireless carrier in USA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Analyst II in Little Rock, AR
    Current Employee - Network Analyst II in Little Rock, AR

    I have been working at Windstream full-time (more than a year)

    Pros

    Good benefits, salary in good range, chance to learn network special cases due to variety of network devices.

    Cons

    May not find what you expect to do, usually get less to do than what the position duties are.

    Advice to ManagementAdvice

    Have no advice my management are supportive, and listening very well to all employee suggestion, great follower on all kind of issues

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    not bad!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream

    Pros

    management staff is good. large company.

    Cons

    benefits are a bit expensive.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Windstream

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager
    Current Employee - Sales Manager

    I have been working at Windstream

    Pros

    There maybe pros if you are located at HQ in Arkansas, not a lot of Pros in remote offices trying to work for the business customer.

    Cons

    There are to many layers of management and those who make policy appear disconnected from the business customer and market conditions.

    Advice to ManagementAdvice

    Local management needs ability to make decisions to bring on and keep their customers

    Negative Outlook
    Disapproves of CEO
  11.  

    Account Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Account Manager
    Former Employee - Senior Account Manager

    I worked at Windstream

    Pros

    I worked with a very diligent, talented account management team that worked nearly 7 days a week trying to keep accounts running smoothly.

    Cons

    No support from management on any level. All they worried about were reports and conference calls. Try managing a sales funnel when you have multiple outages every month and no support from above.

    Advice to ManagementAdvice

    Step away from your laptop and get out in the field - not visiting a branch office - but actually in front of a customer to hear their stories of frustration with the company. Sending emails is not managing.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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