Windstream Reviews

Updated September 1, 2015
435 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
2.8
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Anthony ("Tony") Thomas
44 Ratings

Pros
  • Pay is decent and comparible to other TELCO's (in 13 reviews)

  • Good pay for the area and ability to speak with immediate management a plus (in 16 reviews)

Cons
  • terrible customer service and service (in 15 reviews)

  • Upper management cares only about numbers (in 15 reviews)

More Pros and Cons

435 Employee Reviews

Sort: Popular Rating Date
  1. Small Business Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Small Business Sales Representative in Atlanta, GA
    Current Employee - Small Business Sales Representative in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Windstream full-time (More than a year)

    Pros

    Earning potential is AWESOME!!! Great work environment.

    Cons

    Lack organization. Too many different companies operating as different entities and no one is on the same accord.

    Advice to Management

    Simplicity.... The entire organization on one page, as far systems and process.


  2. Robust Product Portfolio

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Negative Outlook

    I have been working at Windstream full-time (More than 3 years)

    Pros

    Full, robust product portfolio to offer customers with online portal. Many good talented people to work with and willing to pitch in and help others.

    Cons

    Too many layoffs. Too many network outages that caused churn in the base and upset many customers

    Advice to Management

    Get rid of the non-producing people and keep the hard working contributors. We are not just another number.


  3. Good pay and benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Charlotte, NC
    Current Employee - Customer Care Representative in Charlotte, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Windstream full-time (More than a year)

    Pros

    Benefits are great. Schedule is good, supervisors are very helpful and seem to care. Some of the incentives are nice. The opportunity to grow within is a plus.

    Cons

    There is too much micromanagement, too much customer abuse towards reps is allowed ( which causes for additional stress). Upper management cares more about numbers and the work\life balance is not there.

    Advice to Management

    Improve point system to lower turnover. If doctor note is provided that should not be a point. Be note into the business of keeping good employees.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Poor Managment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client/Server Developer II in Little Rock, AR
    Former Employee - Client/Server Developer II in Little Rock, AR
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Windstream full-time (More than 8 years)

    Pros

    Having a job was a pro, and there are some great people as co workers.

    Cons

    The downside and why I left was management.

    Advice to Management

    Weed out the bad managers


  6. Helpful (1)

    Activation Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Activation Specialist in Bronx, NY
    Current Employee - Activation Specialist in Bronx, NY
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Windstream (More than a year)

    Pros

    Valuable Experience, Good employees, fast paced.minimal supervision. Supervisors are part of the team and very easy going.

    Cons

    Poor training, lots of work, poor communication with management. Company more concerned about the dollars then the workers. The workers suffer from long hours/lots of work and management makes up for it with food days and other pointless events. Company hardly ever gives out bonuses unless extreme revenue goal is reached.

    Advice to Management

    Communicate with the workforce better, hire more employees to balance workload. Higher Compensation or more bonuses.


  7. Good but not Great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Analyst II
    Current Employee - Network Analyst II
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Windstream full-time (More than a year)

    Pros

    - Flexible hours, work from home is a plus - Pay is fair base on responsibility

    Cons

    - Teams could use improvement from top to bottom.. NDS/TDS/Design/PC/SAT - Need knowledgeable leads or mgmt(not a body) to train new employees. - Raise isnt good but it's the same for most company nowadays. If you want more money, it's best to find another job. - company loyalty( some may not see this as a Con). There are folks(1/3 of my team) who've been here for 10 plus years and cant do the job. This is a key reason why customer support is poor. The blind is leading the blind. Most of my knowledge and skills were gained from previous jobs, which made my transition easier compared to other members on my team.

    Advice to Management

    Learn how to do the job of the team you're responsible for, that way when you interview a new candidate you'll make a better choice. Read the resume. Yes, LOOK at the RESUME and ask questions relating to the job. My interview was more of a getting to know me interview. I'm glad it was, but at the same time it's hurting the company.


  8. Learning/Experience/Training

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Analyst
    Current Employee - Senior Financial Analyst
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Windstream (More than a year)

    Pros

    Advancement, Tuition Assistance, Lots of Training Available

    Cons

    Worry about the future of the company and/or layoffs


  9. SALES MANAGER

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Mount Sterling, KY
    Former Employee - Sales Manager in Mount Sterling, KY

    I worked at Windstream full-time (More than a year)

    Pros

    it was a wonderful experience performing my duties. The people there were great. Plenty of room for fast advancement.

    Cons

    Human Resources needs work though. Horrible experience with them.

    Advice to Management

    They are doing a tremendous job. Need to rearrange HR.


  10. Helpful (2)

    Company is going through a lot of change - in reality that means it's in decline.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Sales in Fort Lauderdale, FL
    Current Employee - Director of Sales in Fort Lauderdale, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Windstream full-time (More than 5 years)

    Pros

    The product set is good and there are a lot of dedicated people trying to deliver them.

    Cons

    Getting services installed is a near impossible task and almost all large projects are curtailed early because customers get so frustrated. The senior management has a plan to turn the company around but they believe their own marketing and seem unable to reverse poor service quality or get orders actually installed. The poor reputation in the market makes selling very tough. The network is deeply flawed with numerous nationwide outages caused by both poor design and lack of investment. Constant layoffs are driving morale ever lower.

    Advice to Management

    Be more transparent. When you loose $115M in a quarter at least have the decency to admit that in the internal calls rather than ignoring it and only talking about good news.


  11. Helpful (1)

    AE3

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Irvine, CA
    Current Employee - Account Executive in Irvine, CA

    I have been working at Windstream (More than a year)

    Pros

    Good company and product set with good immediate management. Pay is good with almost no cap. One of the better Telco's to work for.

    Cons

    No West Coast network presence. Being run by bean counters instead of folks who understand what is needed to be successful.. Change up in much of upper level mgmt this year-we'll see what happens.



Showing 435 of 450 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.