Windstream Reviews

Updated August 24, 2015
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2.0
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Anthony ("Tony") Thomas
7 Ratings

Pros
  • Pay is decent and comparible to other TELCO's (in 13 reviews)

  • Good pay for the area and ability to speak with immediate management a plus (in 16 reviews)

Cons
  • terrible customer service and service (in 15 reviews)

  • Upper management cares only about numbers (in 15 reviews)

More Pros and Cons

111 Employee Reviews

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  1. Helpful (2)

    Company is going through a lot of change - in reality that means it's in decline.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Sales in Fort Lauderdale, FL
    Current Employee - Director of Sales in Fort Lauderdale, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Windstream full-time (More than 5 years)

    Pros

    The product set is good and there are a lot of dedicated people trying to deliver them.

    Cons

    Getting services installed is a near impossible task and almost all large projects are curtailed early because customers get so frustrated. The senior management has a plan to turn the company around but they believe their own marketing and seem unable to reverse poor service quality or get orders actually installed. The poor reputation in the market makes selling very tough. The network is deeply flawed with numerous nationwide outages caused by both poor design and lack of investment. Constant layoffs are driving morale ever lower.

    Advice to Management

    Be more transparent. When you loose $115M in a quarter at least have the decency to admit that in the internal calls rather than ignoring it and only talking about good news.


  2. Helpful (2)

    Windstream is in trouble. (14year employee)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Windstream full-time (More than 10 years)

    Pros

    Windstream has a lot of great people. Employees really want to help the customer. Fairly large rural coverage area. Unrealized potential.

    Cons

    Incompetent middle and upper management. Poor decisions when making acquisitions. Capital is extremely tight. Poor network buildout. Pay attention to the stock price.

    Advice to Management

    Windstream is a revenue generation mechanism for executive fulfillment only. Insanity is doing the same thing over and over again and expecting different results.


  3. Helpful (3)

    Sales Executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Major Account Executive
    Current Employee - Major Account Executive
    Doesn't Recommend
    Negative Outlook

    I have been working at Windstream full-time (More than 10 years)

    Pros

    There are no pros.

    Cons

    Everything. Do not work here. The salaries are low and they are in the process of restructuring for the 4th time. They continue to make the same mistakes and are cutting head count, salaries, and commissions left and right with out any explanation or warning. I would go to far as say that senior management is making unethical decisions.

    Advice to Management

    Get your head out of your …. and start listening to your employees.


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  5. Helpful (1)

    Future in question

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Little Rock, AR
    Current Employee - Sales Manager in Little Rock, AR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Windstream full-time (More than 10 years)

    Pros

    Some of the people are amazing and fun to work with. They have a lot of assets, though not really in the right places.

    Cons

    The company has gone in a different direction and I question if they can pull themselves out of the hole they have created.

    Advice to Management

    Stop simplifying the product set and get back to solution selling. Stabilize the network otherwise you will have no customers.


  6. Helpful (1)

    Account Executive Windstream

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Windstream full-time

    Pros

    Great training program, Good direction on expectations

    Cons

    Our market was difficult to be successful in due to the purchase of Nuvox which had a bad reputation. Management micromanaged every part of your day. Being a seasoned sales executive this posed to be difficult to handle.

    Advice to Management

    Know your employees so you do not run them off with having to know where and what they are doing every second of the day. Trust is key.


  7. Helpful (1)

    Senior Storage Administrator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Storage Engineer in Burlington, NC
    Former Employee - Senior Storage Engineer in Burlington, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Windstream (More than 3 years)

    Pros

    I learned something new everyday.

    Cons

    Upper management is unethical in dealing with employee's performance reviews and personnel does not hold them to a higher standard.

    Advice to Management

    Your people are your most important assist. Treat them as such.


  8. Helpful (6)

    Stay away!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Specialist in Cornelia, GA
    Former Employee - Customer Care Specialist in Cornelia, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Windstream full-time (More than 3 years)

    Pros

    Family-like atmosphere. Management within office is very motivating, and is there whenever you need them. Pay and benefits are good as well.

    Cons

    Archaic, MS-DOS-type order and account management system. Nobody truly knows how to do something the correct way, which is what results in customer call backs. Techs skip out on customer jobs, and don't bother to call the customer "when they can't stick to the customer's scheduled appointment", and put notes on orders saying "nobody was home, nobody answered" even though the customer was home. It is 2015, and we still cannot bring more than <1mb/s internet service to certain customers. Granted, a lot of the customers are "out in the sticks", way out in the country, but as a telecommunications company in 2015, they should be able to get at least 3mb/s. Corporate leaders "seem" optimistic that things will change on the residential side of things, but I have high, high doubts that will happen.

    Advice to Management

    Instead of paying Jeff Gardner a $7m +/- severance package when he left, you could've used that money to offer better services to customers who are currently underserved.


  9. Helpful (3)

    Project Coordinator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Greensboro, NC
    Former Employee - Anonymous Employee in Greensboro, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Windstream (More than a year)

    Pros

    Meet some great people there.

    Cons

    The consultants are treated like second hand people, they will not include them in anything the company is doing, such as luncheons, all hands emails. You will not know of any testing or fire alarms unless someone that is a perm employees tells you about it. You hear things there like: "We don't do that for consultants" or "consultants aren't allowed to participate'

    Advice to Management

    Treat all employees, whether consultants or not, the same way


  10. Helpful (2)

    Could be better.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Coordinator in Matthews, NC
    Current Employee - Project Coordinator in Matthews, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Windstream full-time

    Pros

    Benefits are great and casual work environment.

    Cons

    Management has no clue what they are doing. The employees have more knowledge than them. Pay is below the competitors.

    Advice to Management

    Learn the job you want your employees to do.


  11. Helpful (1)

    Middle

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Sales Associate in New York, NY
    Former Contractor - Sales Associate in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Windstream as a contractor (Less than a year)

    Pros

    Recent acquisitions and restructuring may result in a potential buyout offer. There's hope that the company isn't completely tanking.

    Cons

    The company may be completely tanking. Massive layoffs and restructuring, new acquisitions and migration to one unified system have been causing incredible strain on morale and sales process. Recent commissions structure changes and quota increases have been incredible disadvantageous to sales associates.

    Advice to Management

    LISTEN TO YOUR WORKERS. IF THEY ARE NOT HAPPY, NOTHING WILL GET DONE.



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