Windstream

www.windstream.com

Windstream Reviews

Updated January 26, 2015
Updated January 26, 2015
324 Reviews
2.6
324 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Anthony ("Tony") Thomas
5 Ratings

Review Highlights

Pros
  • Pay is decent if you can sell something (in 13 reviews)

  • Good pay (for sales people who can make quota) and great benefits (in 16 reviews)


Cons
  • Horrible training, provisioning, customer service and the systems are a nightmare (in 15 reviews)

  • No communication from Upper Management to CEO, CFO (in 15 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream

    Pros

    Strong corporate strategy in place.

    Cons

    Sometimes moves too slow to react to competition.

  2.  

    Windstream

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager
    Current Employee - Sales Manager

    I have been working at Windstream

    Pros

    There maybe pros if you are located at HQ in Arkansas, not a lot of Pros in remote offices trying to work for the business customer.

    Cons

    There are to many layers of management and those who make policy appear disconnected from the business customer and market conditions.

    Advice to ManagementAdvice

    Local management needs ability to make decisions to bring on and keep their customers

    Negative Outlook
    Disapproves of CEO
  3.  

    A company to build your career foundation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ERC Data & Voice Spec in Charlotte, NC
    Current Employee - ERC Data & Voice Spec in Charlotte, NC

    I have been working at Windstream

    Pros

    Great place to learn and grown in the IT Industry. Will be a good place to get accustom to the field. Great team environment.

    Cons

    Fast-paced environment. Constant workload and unorganized organization. Access to necessary applications are not always available to perform duties.

    Advice to ManagementAdvice

    Need to have more balance for employees.

    Neutral Outlook
    Approves of CEO
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  5.  

    I do not recommend wind stream to anyone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Technician I
    Current Employee - Field Technician I

    I have been working at Windstream full-time (more than 10 years)

    Pros

    Nice people good pay good product

    Cons

    Boss is not a leader and there is no help at the help desk. Customers get lost in the confusion

    Advice to ManagementAdvice

    Get help at the help desk and try to make the customers first

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Account Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Account Manager
    Former Employee - Senior Account Manager

    I worked at Windstream

    Pros

    I worked with a very diligent, talented account management team that worked nearly 7 days a week trying to keep accounts running smoothly.

    Cons

    No support from management on any level. All they worried about were reports and conference calls. Try managing a sales funnel when you have multiple outages every month and no support from above.

    Advice to ManagementAdvice

    Step away from your laptop and get out in the field - not visiting a branch office - but actually in front of a customer to hear their stories of frustration with the company. Sending emails is not managing.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    No future for some people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream

    Pros

    pays the bills for now

    Cons

    No advancement. Training is a joke and if management likes you, you can advancement rapidly.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Significant positive movement towards standardization and efficiency, but a LONG way to go

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations
    Current Employee - Operations

    I have been working at Windstream full-time (more than a year)

    Pros

    Optimistic leadership team, hard working teams to figure out how to get the impossible done. Teams work together to find alternatives, however the customization of every solution increases the challenges to deploy and support...

    Cons

    Executive management are detached from details; processes and standards need to be developed in order to further the business. Many legacy companies continue to operate separately; antiquated equipment with little focus on replacement.

    Advice to ManagementAdvice

    Focus on the root cause of the issues. Processes require standardization, as well as enforcement.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream

    Pros

    Good work life balance, Worked under some good managers during my tenure here. Ability to really be successful. The perks of attending football games, baseball games, and national events are great. If you enjoy cold calling and networking this is the place for you..

    Cons

    Pay could be better, but it's not bad. Telecom is Telecom and it is always changing, plus ATT and Comcast are sooo bad but soooo cheap that business owners still use them, so it's hard to sale because we can't compete with their pricing or the name recognition.

    Advice to ManagementAdvice

    For management, it's tough to say....try keeping a manager in a branch for longer then a year. I've had 2 managers going on my 3rd in 1 year.

    Better training.

  10.  

    Headed quickly towards doom (or for sale)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Data Network Engineer
    Former Employee - Data Network Engineer

    I worked at Windstream full-time (more than 5 years)

    Pros

    - Lots of fiber. Semi strong optical team.
    - some folks from the PATEC acquisition are still enterprise/customer focused.
    - strong change management protocols (aka lots of red tape)!
    - good work life balance

    Cons

    - HR/Recruiting team is just terrible and a bunch of condescending folks. The HR team that works with H1B visas are even worse. You don't get timely answers with regards to case status and they love to drag their feet. Most questions are answered with, "Leave it to us, we know what we are doing".

    - no information sharing between teams, Everybody works in their own bubble

    - nobody acts out the much touted culture values (own it, live it etc.)

    Advice to ManagementAdvice

    - sell it already!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Telecommunications Technology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at Windstream

    Pros

    Bringing resolutions when engaging with Enterprise customers faced with current or pending issues...customer satisfaction is key. Our Account Executive Team is second to none in this industry. Technology is progressive, so always look to improve skill-set in order to better assist customers. This is truly a great company.

    Cons

    Inconsistencies with pay, promotions and procedures. Unforeseen layoffs occur at times. Recently 300 people were laid off with little to no notices given.

    Recommends
    Positive Outlook
    No opinion of CEO

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