Windstream

  www.windstream.com
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Windstream Reviews

Updated August 19, 2014
Updated August 19, 2014
235 Reviews

2.7
235 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Windstream President & CEO Jeffery R Gardner
Jeffery R Gardner
9 Ratings

Review Highlights

Pros
  • Good pay (for sales people who can make quota) and great benefits (in 12 reviews)

  • Decent pay, company vehicle, great coworkers (in 11 reviews)


Cons
  • Expected to sell to angry customers who are reporting customer service issues (in 12 reviews)

  • Then one day, Upper Management changed, and that was all she wrote (in 12 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Simple review......

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - ERA  in  Harrison, AR
    Former Employee - ERA in Harrison, AR

    Pros

    Good pay for the area and ability to speak with immediate management a plus.

    Cons

    Promotion within the company is based on perception and not reality much of the time. Some promotion into management are based on connections and who you know and advancement is not always to the best candidate. There are multiple departments within Windstream that work independent of other department and are not on the same page. Sometimes trying to get tasks done is very difficult. Policy's differ also from each department even though all departments work under the Windstream logo. The company is struggling to transform itself from a Legacy phone company to a Data Enterprise and ISP service. The transformation is not easy and change happens all the time. Moving from desk to desk is not uncommon and movement from one building to another is also not uncommon. Current employees are on edge not knowing if there going to be the next department to be downsized. I have worked for this company for many years before my department was downsized and have seen a lot of changes. Some not so ethical and some very good. Some jobs are going oversees to help bolster the company's bottom line.

    Advice to ManagementAdvice

    What will make Windstream successful is its people with knowledge and experience and people who care about the customer and not about the numbers. The numbers will come if employees are enabled to help customers resolve problems and make valent efforts to retain its customer base. Gaining new customers is always great if Windstream first looks at ways to maintain its current customer base. Windstream needs to be more innovative looking and investing in new ideas and technologies to stand out in the market place and not always be a laggard.

    Doesn't Recommend
    Neutral Outlook
  2. 4 people found this helpful  

    To many Companies under one roof.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good Job security and great coworkers.

    Cons

    The company has rushed the integration of Paetec into the Windstream network causing some real gaps in documentation and procedures.

  3. 1 person found this helpful  

    D2D Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great Money and the people and atmosphere was fantastic

    Cons

    The company downsized and they never mentioned anything to prepare anyone

    Advice to ManagementAdvice

    Don't kill a whole division and put people out of work transition them into another roll

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Enlightening

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Translations Specialist  in  Orlando, FL
    Current Employee - Translations Specialist in Orlando, FL

    Pros

    Steady Work; Friendly work environment; Smaller work groups with attention to detail and project accountability.

    Cons

    Lower than average industry payscale

    Advice to ManagementAdvice

    training

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Good company but not for the faint of heart

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Specialist  in  Charlotte, NC
    Current Employee - Customer Care Specialist in Charlotte, NC

    Pros

    Overall I think the positives outweigh the negatives with this company because I have noticed that I have had nothing but a positive experience. Yet I know that others feel differently. If you like to be screamed at by customers, like to be monitored by coach monitors, and are a problem solver then this company is the place for you. There are reviews that state about the big brother scenario, but I sort of like that. It keeps us on our toes and makes sure that we are giving a positive customer experience. This is why a lot of people do not last is the consistent fear of being let go. You get grades on your quality score and if you score a seventy and above you are okay but below that is not a good score. My dear people, if you get one bad score it is not the end of the world but if it remains a continuous thing then expect a new job search. It allows you to strive for perfection, and those who are consistent are rewarded.
    They also have peaks challenges and for every challenge you complete you get a flag and a hundred dollars. The flags are fun to get, but to do them it takes a lot of overtime and your ability to come early or to stay late. These include presentations and papers. The more you get the more notoriety that you receive from upper management. Peaks plus great quality equal respect by upper management. You get what you put in and both of these things will give you job security. The commission structure has changed and it is now easier to ascertain it. Also, you can keep your job because people continuously leave and the fact they are always hiring. I love my team and overall I have had a great experience.

    Cons

    People state that attendance is difficult, but it is fair. If you have kids and a family who consistently need you then you will have trouble keeping a job. If you are married the same attendance is given to you than those who are not. You get eight days during the year and after that you are let go. I have seen that and most of the time that is why people are let go. Longevity does not matter, you must come in on time. I am single and don't have kids so it is okay with me. I like the fairness.There are other reasons to get fired and quality is the second. If you get three zeros then bye. The zeros are if you do not verify the account. I have been there for seven months and have never gotten a zero. They are very hard to get. The same rule applies to new people. They used to have the ninety day rule but that has changed. Some managers are more lenient than others. My friend got fired for four zeros for non verification. Her manager was overly nice about that. She gave her an opportunity and she failed. She looked at the rest of the people in our new hire training class and then made her decision. There is a problem with security and with that being said if you do your job you will not get fired. They always hire and their philosophy is that for every senior person that gets fired then three more will be hired. The empty desks always baffle me because I truly like this place. They have a training class every two months. Also, out of the nineteen people in my class only six are left. Four people recently will leave upon the completion of this weekend. That means two will remain; a friend and myself. We like our managers and our position.

    Advice to ManagementAdvice

    Na

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Started out great but went downhill fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Network Analyst  in  Little Rock, AR
    Former Employee - Associate Network Analyst in Little Rock, AR

    Pros

    Pay was decent and co-workers were fun to work with.

    Cons

    Management in BTAC had no clue what they were doing. They shipped jobs over to India, India didn't half do the work, and customers are still suffering with poor service. I felt like management didn't care about me as an employee.

    Advice to ManagementAdvice

    Spend some of the billions in revenue you bring in each year to upgrade the network. Otherwise, people will keep leaving and going to other ISPs and Windstream will cease to exist as a company. And you actually might try caring about your employees rather than just looking for the next person to take their place when they leave.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Account Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    Pros

    At times there is management support.

    Cons

    Not fairly compensated for the job. Over worked and under paid.

    Advice to ManagementAdvice

    Reward and acknowledge.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Disappointing - Lacks vision, mission and everything between

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineer  in  Little Rock, AR
    Current Employee - Engineer in Little Rock, AR

    Pros

    - Nothing ever changes...you can fly under the radar forever.
    - Salary is average (at par or slightly below) compared to industry
    - State of the art transport network

    Cons

    - Senior management detached from ground realities
    - Recent Opex reductions were made without any regard for business impact
    - Too Many non revenue generating projects in the pipeline that is taking valuable time away from 'real' work
    - Understaffed
    - All recent HR initiatives to boost morale and ownership culture have completely failed. Some of the HR folk I have encountered are the most rude
    - Aggressively moving away from standards to a 'wild west' attitude
    - Responsibilities are given to individuals rather than teams

    Advice to ManagementAdvice

    - Read cons above!

    Recommends
    Positive Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    Never a Happy Medium...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    When I started here in 2008, It was pretty great. The morale was up, the "magnys" (commission) was both easily attainable and worth the headache of dealing with irate customers all day..

    Cons

    Then one day, Upper Management changed, and that was all she wrote. What used to be a fairly managed unit turned into a MICRO-managed Jail! If you found yourself on a call for more than five minutes doing everything you can to help the customer, Here comes an IM "You Okay?" followed by an email telling you to "watch your hold/wrap." They drive "Quality" when it comes to dealing with the customers, yet don't really show "quality" to the reps..

    Advice to ManagementAdvice

    Please, For the love of GOD, and his son JESUS CHRIST...Stop making us squeeze blood out of a turnip and FIX THE INTERNET!

    Doesn't Recommend
  11. 3 people found this helpful  

    Windstream

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    "Enjoyed the experience and working with/for many talented people during my 31+ years".

    Cons

    Would have preferred being offered another opportunity within the company instead of my position, along with 400 others, being eliminated.

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