Windstream Reviews

Updated September 19, 2014
Updated September 19, 2014
253 Reviews
2.7
253 Reviews
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Windstream President & CEO Jeffery R Gardner
Jeffery R Gardner
19 Ratings

Review Highlights

Pros
  • Good pay (for sales people who can make quota) and great benefits (in 12 reviews)

  • Decent pay, company vehicle, great coworkers (in 11 reviews)


Cons
  • Expected to sell to angry customers who are reporting customer service issues (in 12 reviews)

  • Then one day, Upper Management changed, and that was all she wrote (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Love the people and management! Its corporate america so its only for those that like the hustle!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General  in  Little Rock, AR
    Current Employee - General in Little Rock, AR

    I have been working at Windstream full-time for more than a year

    Pros

    Co-workers, company culture is very open and people powered, can occassionally work from home, business casual dress code, feel valued and appreciated,

    Cons

    workload goes in peaks and valleys, but again its corporate America and you have to show why you deserve top salary.

    Advice to ManagementAdvice

    Direct management does a great job. VP and SVP's should micromanage less

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Awesome People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Recruiting Assistant  in  Little Rock, AR
    Current Employee - Recruiting Assistant in Little Rock, AR

    I have been working at Windstream as an intern for less than a year

    Pros

    There has never been a time during my tenure at WIN that I've needed help and no one jumped up to assist. The team that I am part of prides itself on open communication and true comradery, and members of the team certainly walk the walk in that regard. It certainly helps with the bandwidth issue mentioned in the Cons section.

    Cons

    WIN is very lean - which means that bandwidth per employee can, at times, be stretched to the limit. This can hinder work-life balance, which is a top priority for me.

    Advice to ManagementAdvice

    With regard to overall leadership - A+. My direct supervisor is an all-star - the door is always open, this individual is very approachable, and handles conflict without flinching. With regard to the work-life balance, it's a struggle for the team's manager, as well. There's not much to be done. If the headcount isn't there, it isn't there.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Work here if you like to feel suffering and pain on a daily basis...like cutting yourself.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate  in  Twinsburg, OH
    Former Employee - Corporate in Twinsburg, OH

    I worked at Windstream full-time for more than a year

    Pros

    Work at this job if you need some resume building, your first job out of college or you are working at one of the stores or the call center during high school or college. Place is not designed for career orientated people unless you some plan to work yourself into the "good 'ole boys club" and be a lifer. Pay is above minimum wage so it counts to be on a resume.

    Cons

    Almost NONE of the employees are customers because the service is so bad. Call Center people are typically outsourced overseas. The store employees are wage slaves with unrealistic sales goals and if you end up in corporate, in Ohio or Arkansas, be ready for fiefdoms and petty managers in fighting each other in a never ending battle to prove they have the "bigger" department. And if you are one of those guys in the vans, be warned there is a GPS on your vehicle and if you spend too much time at lunch, get ready for a pink slip. That is another problem. The first hick-up the company runs into, layoffs happen.

    Advice to ManagementAdvice

    People are NOT disposable like restaurant take home containers. Also, I live in southern Ohio now and I have seen those Windstream vans as your company spreads like a virus in your plans to sell yourselves to AT&T or Verizon after you manage to become the only land-line company in America. My only hope is a) you change (and you won't) or b) it becomes "uncool" to even have land line phone service and your stock sinks to Enron levels. At least you'll exist as a human fodder factory as step one on people's career ladders. Like working at the "mill" or the "coal mine" in some small town. Everyone in town works there at some point before realizing "hey...there is a world outside this one-horse town".

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Account Executive ISG

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive ISG  in  Manchester, NH
    Former Employee - Account Executive ISG in Manchester, NH

    I worked at Windstream full-time for more than 3 years

    Pros

    Technically knowledgeable staff, innovative solutions , consultative practices VS sales pitching tactics

    Cons

    Quotas not within scale of the market place opportunities. Products are not very competitive against competitive offers , especially in the SMB market. Also salary and commission structure is not competitive enough to retail the best talent. Your loosing your best and brightest to your competition.

    Advice to ManagementAdvice

    More time is warranted for market studies. Career advancement should come from within the company and needs to be encouraged more VS hiring new managers from the outside.

    Doesn't Recommend
    Negative Outlook
  6. 2 people found this helpful  

    DO NOT work there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tier I Help Desk Analyst  in  Hazelwood, MO
    Former Employee - Tier I Help Desk Analyst in Hazelwood, MO

    I worked at Windstream as a contractor for less than a year

    Pros

    Good way to understand networking (IP Address, VPN, etc.)

    Cons

    This should not be a "call-center, production-based" job. IT Help Desk should be based on the amount of helping others resolve their IT problems, not trying to get them off the phone in the quickest time possible. This position should not be within a 24/7 environment because there wasn't enough Tier 2 support overnight

    Advice to ManagementAdvice

    Add more Tier 2 support for those that are working overnight OR not have an overnight shift at all. This should not be a production based job because it takes away the REAL support that IT Help Desk should offer

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Windstream full-time for more than a year

    Pros

    Nice people, large company and footprint

    Cons

    No advancement opportunities, no marketing support

    Advice to ManagementAdvice

    n/a

    Doesn't Recommend
    Neutral Outlook
  8. 2 people found this helpful  

    Want worker bee yes men, not family friendly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream full-time for more than 5 years

    Pros

    none that I can think of

    Cons

    claim they want their employees opinions and that they're going to work to "change the culture", but they only thing they do is try to indoctrinate their employees on how they want them to think

    Advice to ManagementAdvice

    maybe actually listen to what the employees have to say, there's a reason there have been poor employee surveys 2 years in a row...

    Doesn't Recommend
    Negative Outlook
  9. 1 person found this helpful  

    Old Fashion Telecom

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager  in  Canton, GA
    Former Employee - Sales Manager in Canton, GA

    I worked at Windstream full-time for more than 3 years

    Pros

    Employees are treated fairly and management tries to stay positive.

    Cons

    Limited company and individual growth. Behind the times in the telecommunications industry.

    Doesn't Recommend
    Negative Outlook
  10. 1 person found this helpful  

    Confused Giant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Director Federal Accounts  in  Herndon, VA
    Current Employee - Senior Director Federal Accounts in Herndon, VA

    I have been working at Windstream full-time for less than a year

    Pros

    The company as a whole is trying to improve culture. In rural areas they bring low prices that are competitive.

    Cons

    There leadership within the federal area is TERRIBLE. There product is old an outdated. They are a combination of 6 large companies, with multiple account and ordering systems. Breaks and down service is constant, and time consuming dealing with irate customers.

    Advice to ManagementAdvice

    C-level needs to spend more time addressing bad management.

    Doesn't Recommend
    Negative Outlook
  11.  

    Blessed to have a job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Small Business Consultant  in  Charlotte, NC
    Current Employee - Small Business Consultant in Charlotte, NC

    I have been working at Windstream full-time for less than a year

    Pros

    Team atmosphere is wonderful, supervisors really interact with their team.

    Cons

    The job description has increased but the base pay hasn't. The composition plan is implemented to change for next month on paper it sounds good.

    Advice to ManagementAdvice

    Really evaluate the plan and how it benefits the employee not themselves.

    Recommends
    Positive Outlook
    No opinion of CEO

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