Wingstop
3.0 of 5 22 reviews
www.wingstop.com Richardson, TX

Wingstop Reviews

Updated Jun 24, 2014
All Employees Current Employees Only

3.0 22 reviews

                             

78% Approve of the CEO

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Jim Flynn

(9 ratings)

47% of employees recommend this company to a friend
22 Employee Reviews
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    Good and bad

    Employee (Current Employee)
    Brentwood, CA

    ProsIt's hard to say right now, this place makes you feel attached and makes you want to change everything you see wrong.

    ConsUnderpaid even if you work harder then the WHOLE staff, favoritism is marked high here, work hard get paid little

    Advice to Senior ManagementEqualize the supervisors role if someone's working hard no matter how long they been there even out the payment, it's not fair to someone who busts their butt just to get paid the least amount amongst other supervisors who I do their job for half the time anyways.

    No, I would not recommend this company to a friend

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    Sit-down restaurant work, for McDonalds pay (and NO tips)

    Cashier (Current Employee)

    ProsNot too difficult, T.V.'s all around making down time more enjoyable than usual, pretty flexible with the schedule

    ConsNo tips (the only place I know that sells booze that doesn't encourage tipping), too much expected of you for the pay. You're a cashier, busser, expediter, and cook. Don't expect to leave when your shift is supposed to end.

    Advice to Senior ManagementPay employees more

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    I loved working at Wingstop because I felt at home.

    Cashier/Cook (Former Employee)
    Pasco, WA

    ProsI loved the work load that I was put through. I never had any problems with the staff. Everyone was treated equally.

    ConsThe challenges working was some days you worked late into the night and then the next day had to get up early for an early shift. Nothing too bad from this company.

    Advice to Senior ManagementYou're doing great! Keep it up!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Cashier

    Cashier (Former Employee)
    Sacramento, CA

    ProsGood food, sports, enjoyable staff, extremely busy (always working)

    ConsNo tips, low pay, poor manager (great ownership though)

    Advice to Senior ManagementN/A

    No, I would not recommend this company to a friend

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    it's a job

    Cook (Current Employee)
    Turlock, CA

    Prosthe work is not that difficult

    Consseems to be understaffed especially during busy periods

    Advice to Senior Managementpay your employees more

    No, I would not recommend this company to a friend

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    Straightforward and family oriented

    Assistant Manager (Current Employee)
    Tracy, CA

    ProsStraightforward job. Although it was my first job I became an assistant manager in less than 6 months. Original owners worked as store managers/onshift managers so they understood the demands and flow of the workplace. It easily became very family oriented and each employee was driven to meet the owners expectations. We became one of the Top Gun restaurants repeatedly and gotten 100% mystery shops numerous times.
    I learned a lot from this job due to the nature of it. Orders took about 14 min, as well as having numerous regulars allowed you to get to know your customers a lot better than a typical "fast food" place.
    The job is passable, can be enjoyable, but honestly you'll love the people most because you will interact the most here with your fellow coworkers and customers.

    ConsTop management seems to not be able to communicate clearly all of the time. Franchise owners seem to be given mixed information. Each franchise is run incredibly differently within certain margins. At least with earlier wingstops, you can expect different consistancies on how they are built and managed. Varying machinery(coke freedom machine, differing POS systems, etc etc). It's harder for workers to move from locations. Even the "flow" is different. Management needs to have some more uniformity because it affects overall work, and service.
    In the california area alone, wingstops range from really crappy service and food, to the best possible.
    Not to mention Wingstop as a company doesn't seem to have any business models of their own that shows any real appreciation for their workers. Everything I've gotten was by the previous owners choices.

    Advice to Senior ManagementCommunicate with ALL franchise owners better, and appreciate your bottom level workers. Educate your stores better, and have someone working to create better uniformity. Also, create better career advancement opportunities, without it you're losing a lot of potentially amazing management. If people feel there is a future they will work towards it.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Franchises ruin everything

    Anonymous Employee (Current Employee)

    ProsGreat wings, fantastic protocols and procedures

    ConsFranchisees are given minimal training, and then think that what they learned tells them how to run a restaurant. If you know how to run a restaurant then the training is very good, however, if you have never run a restaurant no amount of by the book training is going to help you.

    Advice to Senior ManagementHire good people then get out of their way

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Hard work and a lot of hours.

    G M (Current Employee)

    ProsThe fact that you can right your on schedule and flexible hours for what goes on in your life.

    ConsConstant pressure to do better on a weekly and monthly bases. Nights and weekends a must. Football season will be working long hours.

    Advice to Senior ManagementKeep to yourself

    No, I would not recommend this company to a friend

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    Avoid this place like the plague!

    Cashier (Former Employee)
    San Angelo, TX

    ProsLiterally the only good thing about this place is their flexible schedules. That is it!

    ConsManagement is AWFUL! They hired me over the phone without ever meeting me. In my interview the owner told me, "this is the easiest job you don't even have to try." What the heck?! But I was new to town and needed a job with hours so I took it. Biggest mistake of my life! There are no benefits provided plus they don't pay overtime. There is no advancement opportunities and they don't do raises, at all. The managers are only making two dollars more an hour than I was. The work environment is horrendous! In the summer there is no AC and in the winter no heater. Don't apply if you're not family or friends with the owners they probably won't hire you and if they do you'll be treated like dirt! I know that in the restaurant industry there is a fast turnover but these people throw it in your face how replaceable you are. The worst part is they provide no information about the job! They didn't give me an employee handbook, an application, or any training. I had to teach myself all of these things myself! This place is shady and run by morons!

    Advice to Senior ManagementPlease better regulate your franchise owners and stop letting them abuse the Wingstop name. The 'corporate reviews' are a joke I was at this store during the time we were being reviewed they literally changed everything they were doing to pass. If you guys just came in any old day they would fail miserably!

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    A great first job.

    Shift Supervisor (Former Employee)
    Las Vegas, NV

    ProsThe food is delicious, the pay was above minimum wage with regular raises, paid vacation time, family environment, high retention of workers, easy and clear job duties.

    ConsNothing in particular about Wingstop, I just didn't care much for downsides of customer service in general.

    Advice to Senior ManagementKeep up the great work.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Glassdoor is your free inside look at Wingstop reviews and ratings — including employee satisfaction and approval rating for Wingstop CEO Jim Flynn. All 22 reviews posted anonymously by Wingstop employees.