Wireless Advocates

www.wirelessadvocates.com

Wireless Advocates Reviews

Updated January 29, 2015
Updated January 29, 2015
185 Reviews
2.5
185 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Carol Criner
42 Ratings

Review Highlights

Pros
  • Great pricing and being inside Costco beats the competition (in 14 reviews)

  • You can make pretty decent money here while working very few hours (in 6 reviews)


Cons
  • Just whatever upper management wants to place them at (in 14 reviews)

  • Most people work very long hours and have bad work/life balance (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Changes every week

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Roseville, MI
    Current Employee - Sales Associate in Roseville, MI

    I have been working at Wireless Advocates full-time (less than a year)

    Pros

    Something new to learn and do everyweek
    Fast paced environment.
    fun people
    customer interaction

    Cons

    Company is constantly changing, new programs,
    Very Stressful
    Lots of trainings...

    Advice to ManagementAdvice

    the trainings dont really go over anything important.

    Recommends
    Negative Outlook
  2.  

    Quick money but terrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - WSE Wireless Sales Expert in Silver Spring, MD
    Current Employee - WSE Wireless Sales Expert in Silver Spring, MD

    I have been working at Wireless Advocates full-time (more than a year)

    Pros

    Fast money for those who can pick up on the different offers by each carrier

    Cons

    upper management is terrible. Too busy micro managing via text messages rather than speaking to people face to face or even over the phone. Schedule is not flexible if your location is under staffed which is the case 90% of the time. Unrealistic expectations are set for everyone. Pay scale sucks and never benefits WSE's but always the managers.

    Advice to ManagementAdvice

    Base pay should be more than minimum wage and metrics need to be tweaked all across the board. Upper management needs to spend more time in the field and not at home behind a keyboard. Also, more in house promotions should happen rather than hiring new managers from outside and having WSE's train them.

    Doesn't Recommend
    Negative Outlook
  3.  

    ok

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wireless Advocates

    Pros

    good product pricing and values over competitors
    small team

    Cons

    base pay is minimum wage
    have to stand all day

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  5. 2 people found this helpful  

    ok company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Seattle, WA
    Former Employee - Customer Service Representative in Seattle, WA

    I worked at Wireless Advocates full-time (more than 3 years)

    Pros

    Great benefits, free bagels and bus pass

    Cons

    No room for growth, poor management

    Advice to ManagementAdvice

    Better training, room for growth

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Its all about Financing Now

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - WIRELESS SALES EXPERT in Las Vegas, NV
    Current Employee - WIRELESS SALES EXPERT in Las Vegas, NV

    I have been working at Wireless Advocates full-time (more than a year)

    Pros

    Commission and hourly based pay, Off on Holidays because of Costco, good on contract pricing if you decided to do a two year contract

    Cons

    Time off is few and far between, bad management, no room to grow unless you decided to want to be a manager, they want you to push for services that sometimes arent in the best interest for customers.

    Advice to ManagementAdvice

    Hire better managers who arent pompous and take their staff for granted

    Recommends
    Negative Outlook
    No opinion of CEO
  7.  

    Location Is Everything

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - WIRELESS SALES EXPERT in Richmond, CA
    Current Employee - WIRELESS SALES EXPERT in Richmond, CA

    I have been working at Wireless Advocates full-time (more than 3 years)

    Pros

    Flexible hours. Full time is 33-35 hours so it leaves time for other things.
    There's generally only 4 people working at one kiosk so not a whole lot of over site. Costco workers are generally friendly. By the end of my career there I'd made friends with just about everyone and could do whatever the hell I wanted it felt like.
    You can play around with all of the newest phones. Not a whole lot of responsibility because you're a 3rd party retailer.
    If you are in a higher traffic store you make pretty decent money.

    Cons

    Location is everything. WA pays per unit out so if you are in a slow store you aren't going to make very much money.
    They don't give raises at all. From what I've seen it's not super hard to get promoted to manager but from there it's pretty hard to move up from there.
    If you end up with someone you don't like at your kiosk it can get pretty bad because you're stuck in a 8 foot box with them for hours a day.
    It's really hard to get fired from here so some really irritating people just hang around forever.

    Advice to ManagementAdvice

    I would advise maybe considering raises for people who hang around over a year or two. You'd get more loyalty.

    Recommends
    No opinion of CEO
  8.  

    Good Pay, not that great work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Wireless Sales Representative
    Current Employee - Wireless Sales Representative

    I have been working at Wireless Advocates part-time (more than a year)

    Pros

    Made 3 grand average every month was recognized as one of the top sales people in the company and in my region

    Cons

    management easily overlooks people for promotions.
    strict work professionalism
    mystery shops
    requirement to greet

    Advice to ManagementAdvice

    ease up let people do their thing and look more at people who are excelling for promotions

  9.  

    Good job while in college.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wireless Advocates part-time (more than a year)

    Pros

    Flexible schedule, hourly plus commission, Easy to use point of activation systems, if full time employee you benefit from good perks.

    Cons

    Sometimes there is simply no room for growth, in order to move up you need to suck up to the bosses a lot not based on work productivity alone.

    Advice to ManagementAdvice

    Consider discussing better time off policies

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    The worst employer in the Seattle area

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wireless Advocates

    Pros

    the only plus is that they are located inside Costco

    Cons

    Where do I start? The executives are greedy, the pay is terrible, the benefits are awful. This company is full of uneducated people who started in the retail stores (even without a high school diploma) then worked their way up through the ranks. Not necessarily a bad thing but there comes a time in any company's lifespan where you need to add outside talent into your company. This includes people who have both education and experience in other organizations. unfortunately, those people don't last long at WA. they are seen as a threat and quickly moved out. This company values loyalty (often ignorant/blind) above ability. They are ruining any potential this company had. Both Car Toys and WA are failing because of poor talent management. And don't turn your back on anyone there. I can't count the knife wounds in my back I left with.

    Advice to ManagementAdvice

    Management doesn't listen anyway so I'm not going to bother posting anything.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Lack of leadership and antiquated systems cause more heartache than good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at Wireless Advocates full-time (less than a year)

    Pros

    Free Orca pass for corp employees Nice people.

    Cons

    Dictatorship style of leadership. High employee turnover (especially in IT). Old non-supported systems with multiple weekly outages causing a great deal of heartache in retail locations. IT Personnel carrying the blame.

    Advice to ManagementAdvice

    Take full ownership of internal problems rather than blaming employees.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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