Wireless Advocates

  www.wirelessadvocates.com
  www.wirelessadvocates.com

Wireless Advocates Reviews

Updated October 26, 2014
Updated October 26, 2014
172 Reviews
2.5
172 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Carol Criner
38 Ratings

Review Highlights

Pros
  • Great pricing and being inside Costco beats the competition (in 14 reviews)

  • Good pay if you know how to sell, good benefits for full timers (in 6 reviews)


Cons
  • Just whatever upper management wants to place them at (in 14 reviews)

  • Most people work very long hours and have bad work/life balance (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    One of the worst experiences ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Kiosk Manager in Chantilly, VA
    Former Employee - Kiosk Manager in Chantilly, VA

    I worked at Wireless Advocates full-time (more than an year)

    Pros

    lots of traffic
    Decent training
    Good opportunities to make sales

    Cons

    horrible, dishonest managers many of them do not know or simply do not do their job and blame those below them when they miss their bonus. High sales goals, no inventory and they expect you to sell things to customers that they do not want. Demand you be on the sales floor yet require a lot of busy work that is useless. If you try and stand up you get screwed by your district manager who is most disrespectful and talks negatively to others even when smiling in your face and telling you how great you are. The atmosphere is toxic, and they are constantly messing with commission. They also say goals are based on door count, and then raise the goals just because a new device becomes available.

    Advice to ManagementAdvice

    hire true managers not just alleged sales people. With things I saw, this company is a huge law suit waiting to happen. I.e selling phones is like dating you keep talking until you get her panties down. Real class and professionalism. And if DM puts his team in place they can make excuses and not meet deadlines just because they follow him like blind idiots no matter how wrong his actions are. Check reports managers file. You have secret shoppers to check your staff. Call your field managers and ask questions about site visits. I have seen lies about conversations with store management where there was no conversation at all. Yet this same person is writing people up, questioning people's integrity , and firing people, when he is a poor leader who does know this business.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Easy (and decent) money but bad management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - WSE Wireless Sales Expert in West Des Moines, IA
    Former Employee - WSE Wireless Sales Expert in West Des Moines, IA

    I worked at Wireless Advocates full-time (more than an year)

    Pros

    For the amount of work you do you can make pretty good money. Flexible schedule. Would make an excellent 2nd job, or job in between jobs... Just not something you can count on long term... Fun people to work with!

    Cons

    Commission was constantly being changed, usually meaning a pay cut. Bonuses for FT/PT was very difficult to hit for a mid sized store in Midwest, and usually resulted in only $1-200. Due to constant commission cuts and cutting my hrs by the time I quit after 1 yr, 9 mos) I was losing on avg 35% of what I started out making monthly... Money I had come to rely on to survive

    Advice to ManagementAdvice

    After nearly 2 years of employment and steady sales, I should make similar, if not more, money than when I started. Not take massive pay cuts. Also doesn't hurt to keep an eye on management attendance...

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    It was a great job going into sales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Wireless Advocates

    Pros

    The best reasons to work there is just getting experience. Being able to setup network opportunities.

    Cons

    Commission seems to change a bit but it's challenging work.

    Advice to ManagementAdvice

    Focus in structure.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Great start for management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Wireless Advocates

    Pros

    Great Work environment, easy sales inside Costco, learn tons of communication skills.

    Cons

    Pay plan changes for commission annually.

    Advice to ManagementAdvice

    Need to structure a middle position between KM and DM. Also consider higher hourly wage to keep high quality sales persons, as this job is fun and you can grow your knowledge on many facets for the work industry.

  6.  

    A ten year old start-up... what?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources in Seattle, WA
    Current Employee - Human Resources in Seattle, WA

    I have been working at Wireless Advocates full-time (more than 5 years)

    Pros

    Young demographic, always changing, opportunity for growth. Free parking or free bus pass.

    Cons

    So much work, not always enough hours in a day. Benefits are expensive.

    Advice to ManagementAdvice

    Match the 401k. Pay attention to the signs that people are over loaded and adjust.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Promotions are based on longevity.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wireless Advocates full-time

    Pros

    Very easy to get a job here on your own without their recruiting department.

    Cons

    Compensation and recruiting department is not professional.

    Advice to ManagementAdvice

    Several current managers are not qualified.

    Doesn't Recommend
  8.  

    A Good Stepping Stone Towards a Real Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wireless Advocates full-time (more than 5 years)

    Pros

    Great co-workers and friendly atmosphere.

    Cons

    Extremely outdated systems. Were still using a DOS based POS when I was there.

    Advice to ManagementAdvice

    Spend more money on infrastructure (IT) and move into the 21st century. Need to focus more on employee retention and work-life balance. CEO should stop using the company as his own personal ATM.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    My experience has been fun and a learning experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Wireless Consultant in Chino Hills, CA
    Current Employee - Wireless Consultant in Chino Hills, CA

    I have been working at Wireless Advocates full-time (less than an year)

    Pros

    Personal growth and sales experience.

    Cons

    I would just say if anything the area we had to work with.

    Advice to ManagementAdvice

    N/a

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Terrible, Greedy Company. The Polar Opposite of Costco.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Kiosk Manager
    Former Employee - Kiosk Manager

    I worked at Wireless Advocates full-time (more than 5 years)

    Pros

    - If you are in a high-traffic store (which I was fortunate enough to be in), you CAN make pretty good money (will touch on this later).
    - You can make many connections OUTSIDE of Wireless Advocates employees
    - Costco employees and management are fun to work with
    - The store itself is an easy going atmosphere (will also touch on this later)

    Cons

    I worked there starting part time, and got promoted to full time, and then manager. This took place over the course of 5+ years.

    Within the first year, I thought the work required was a bit steep for the commission payout, but hey, I made pretty good money considering I was in a high volume store. Then... Paycuts.

    Year 2: Pay cuts.
    Year 3: Pay cuts.
    Year 4: Changed 401K plan from a quarterly match to a yearly match. I would assume this is because this company has over 70% turnover year-over-year, and they figure they can save a truckload of money by not doing a 401K match for those employees who burnt out and quit. THEN, at the end of the year they decide NOT TO PAY OUT THEIR PROMISED 401K MATCH. Why? I guess going over 100% to GPD budget as a company is not a good enough performance. Apparently they don't make enough money.

    And no, I'm not kidding about the 70+ percent turnover every year. They say it themselves every year in a performance update email. That number is probably higher now.

    Year 5: Started carrying iPhone (finally), and also started hitting heavy into financed equipment. Which lead to yet another pay cut disguised as an "opportunity" to make more money. Right. If I sold exactly what they wanted me to push, in the exact quantities they wanted me to, yes, I theoretically COULD make more money. But it's a very poor, greedy, and insulting tactic.

    Let me remind you that Costco is a company that wants to unbiasedly inform the members of EXACTLY what they are buying. Let me also remind you that Wireless Advocates is NOT Costco. Upper management has become so overwhelmingly aggressive on pushing financed equipment, that they have developed misleading strategies to lead customers into a personal loan, whether it is or isn't the best option for them. My point isn't that financed devices are bad (they are not for everyone). My point is that this company wants to push employees to the brink to get the most profitable sales out of them.

    They don't care about service. I took pride in my service, and I had returning customers for years. I never got an award for that. No bonus for being a quality employee. And I'm not asking for one. But how about a little respect? I was in one of the few stores where Costco upper management respected my team and I because we ran a tight ship, and we understood the Costco business model. In comparison, I received many, MANY, complaints over the years from customers that visited other stores and dealt with their shady, pushy, & disrespectful sales crew. Guess what, they got away with it as long as the numbers were satisfactory!

    There are three things Wireless Advocates cares about:

    1- Numbers
    2- Numbers
    3- Numbers

    Do you know what the most frustrating thing about this whole operation is? The kiosk is housed in Costco. Yes, Costco. The same company that fights for employee rights and fair wages. The same company that LITERALLY provides the best healthcare benefits in all of retail. The same company that has guaranteed raises, and multiple, multiple opportunities to be promoted within the system. As bad as Wireless Advocates is, shame on Costco for allowing this company to sink to this level. I am appalled. I think Costco contracts work with Wireless Advocates because they don't want to get their hands dirty in the very controversial business that is the mobile phone market.

    Advice to ManagementAdvice

    It doesn't matter, they never listened. If I felt bullied by my boss and complained to his boss, they would just smooth it over until everyone calmed down. The next month rolls around, and guess what? Nobody is doing their job well enough, and welcome to the same blame game.

    Let me try to wrap my head around upper managements strategies for a second:
    Have a bad month? Let's RAISE your budget next month. What's that, you lost an employee that couldn't take the terrible work life balance? Let's shift your ONLY REMAINING EMPLOYEES to another store! Because that makes sense! What's that, your printer is down and can't be repaired for a week? Let's keep the budget THE SAME! It's not our fault you can't do your job, GO CALL THE PRINTER TECHNICIAN!

    The ONLY way Costco could provide a better customer experience in-store is to terminate the contract with Wireless Advocates, rip down that pathetic kiosk, and run the show themselves.

    What a joke.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Decent, but draining.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - WSE Wireless Sales Expert in Westbury, NY
    Current Employee - WSE Wireless Sales Expert in Westbury, NY

    I have been working at Wireless Advocates full-time (more than 3 years)

    Pros

    The bonus structure was decent back in 2009, not sure now. Improve communication skills.

    Cons

    Costco customers are insanely cheap. Long hours for insufficient pay.

    Advice to ManagementAdvice

    Stop firing district managers every three weeks.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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