Wireless Advocates

  www.wirelessadvocates.com
  www.wirelessadvocates.com

Wireless Advocates Reviews

Updated December 10, 2014
Updated December 10, 2014
181 Reviews
2.6
181 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Carol Criner
42 Ratings

Review Highlights

Pros
  • Great pricing and being inside Costco beats the competition (in 14 reviews)

  • You can make pretty decent money here while working very few hours (in 6 reviews)


Cons
  • Just whatever upper management wants to place them at (in 14 reviews)

  • Most people work very long hours and have bad work/life balance (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    ok company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Seattle, WA
    Former Employee - Customer Service Representative in Seattle, WA

    I worked at Wireless Advocates full-time (more than 3 years)

    Pros

    Great benefits, free bagels and bus pass

    Cons

    No room for growth, poor management

    Advice to ManagementAdvice

    Better training, room for growth

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Its all about Financing Now

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - WIRELESS SALES EXPERT in Las Vegas, NV
    Current Employee - WIRELESS SALES EXPERT in Las Vegas, NV

    I have been working at Wireless Advocates full-time (more than an year)

    Pros

    Commission and hourly based pay, Off on Holidays because of Costco, good on contract pricing if you decided to do a two year contract

    Cons

    Time off is few and far between, bad management, no room to grow unless you decided to want to be a manager, they want you to push for services that sometimes arent in the best interest for customers.

    Advice to ManagementAdvice

    Hire better managers who arent pompous and take their staff for granted

    Recommends
    Negative Outlook
    No opinion of CEO
  3.  

    Location Is Everything

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - WIRELESS SALES EXPERT in Richmond, CA
    Current Employee - WIRELESS SALES EXPERT in Richmond, CA

    I have been working at Wireless Advocates full-time (more than 3 years)

    Pros

    Flexible hours. Full time is 33-35 hours so it leaves time for other things.
    There's generally only 4 people working at one kiosk so not a whole lot of over site. Costco workers are generally friendly. By the end of my career there I'd made friends with just about everyone and could do whatever the hell I wanted it felt like.
    You can play around with all of the newest phones. Not a whole lot of responsibility because you're a 3rd party retailer.
    If you are in a higher traffic store you make pretty decent money.

    Cons

    Location is everything. WA pays per unit out so if you are in a slow store you aren't going to make very much money.
    They don't give raises at all. From what I've seen it's not super hard to get promoted to manager but from there it's pretty hard to move up from there.
    If you end up with someone you don't like at your kiosk it can get pretty bad because you're stuck in a 8 foot box with them for hours a day.
    It's really hard to get fired from here so some really irritating people just hang around forever.

    Advice to ManagementAdvice

    I would advise maybe considering raises for people who hang around over a year or two. You'd get more loyalty.

    Recommends
    No opinion of CEO
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  5.  

    Good Pay, not that great work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Wireless Sales Representative
    Current Employee - Wireless Sales Representative

    I have been working at Wireless Advocates part-time (more than an year)

    Pros

    Made 3 grand average every month was recognized as one of the top sales people in the company and in my region

    Cons

    management easily overlooks people for promotions.
    strict work professionalism
    mystery shops
    requirement to greet

    Advice to ManagementAdvice

    ease up let people do their thing and look more at people who are excelling for promotions

  6.  

    Good job while in college.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wireless Advocates part-time (more than an year)

    Pros

    Flexible schedule, hourly plus commission, Easy to use point of activation systems, if full time employee you benefit from good perks.

    Cons

    Sometimes there is simply no room for growth, in order to move up you need to suck up to the bosses a lot not based on work productivity alone.

    Advice to ManagementAdvice

    Consider discussing better time off policies

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    One of the worst experiences ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Kiosk Manager in Chantilly, VA
    Former Employee - Kiosk Manager in Chantilly, VA

    I worked at Wireless Advocates full-time (more than an year)

    Pros

    lots of traffic
    Decent training
    Good opportunities to make sales

    Cons

    horrible, dishonest managers many of them do not know or simply do not do their job and blame those below them when they miss their bonus. High sales goals, no inventory and they expect you to sell things to customers that they do not want. Demand you be on the sales floor yet require a lot of busy work that is useless. If you try and stand up you get screwed by your district manager who is most disrespectful and talks negatively to others even when smiling in your face and telling you how great you are. The atmosphere is toxic, and they are constantly messing with commission. They also say goals are based on door count, and then raise the goals just because a new device becomes available.

    Advice to ManagementAdvice

    hire true managers not just alleged sales people. With things I saw, this company is a huge law suit waiting to happen. I.e selling phones is like dating you keep talking until you get her panties down. Real class and professionalism. And if DM puts his team in place they can make excuses and not meet deadlines just because they follow him like blind idiots no matter how wrong his actions are. Check reports managers file. You have secret shoppers to check your staff. Call your field managers and ask questions about site visits. I have seen lies about conversations with store management where there was no conversation at all. Yet this same person is writing people up, questioning people's integrity , and firing people, when he is a poor leader who does know this business.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Easy (and decent) money but bad management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - WSE Wireless Sales Expert in West Des Moines, IA
    Former Employee - WSE Wireless Sales Expert in West Des Moines, IA

    I worked at Wireless Advocates full-time (more than an year)

    Pros

    For the amount of work you do you can make pretty good money. Flexible schedule. Would make an excellent 2nd job, or job in between jobs... Just not something you can count on long term... Fun people to work with!

    Cons

    Commission was constantly being changed, usually meaning a pay cut. Bonuses for FT/PT was very difficult to hit for a mid sized store in Midwest, and usually resulted in only $1-200. Due to constant commission cuts and cutting my hrs by the time I quit after 1 yr, 9 mos) I was losing on avg 35% of what I started out making monthly... Money I had come to rely on to survive

    Advice to ManagementAdvice

    After nearly 2 years of employment and steady sales, I should make similar, if not more, money than when I started. Not take massive pay cuts. Also doesn't hurt to keep an eye on management attendance...

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Company could do Better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - WIRELESS SALES EXPERT
    Former Employee - WIRELESS SALES EXPERT

    I worked at Wireless Advocates part-time (more than an year)

    Pros

    No quota to hit, to get Commission. Also get paid hourly.

    Cons

    Minimum Wage. Commission Cut over the years to get the employees to focus on selling more MIFI Hotspots, when its difficult to do that when all carriers offer Free Hot spot now on all Data Plans. The company is always the last ones to get the New Phones as well at Costco compared to the Corporate Wireless carriers. Cannot sale phones out right to customers.

    Doesn't Recommend
    Disapproves of CEO
  10.  

    The worst employer in the Seattle area

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wireless Advocates

    Pros

    the only plus is that they are located inside Costco

    Cons

    Where do I start? The executives are greedy, the pay is terrible, the benefits are awful. This company is full of uneducated people who started in the retail stores (even without a high school diploma) then worked their way up through the ranks. Not necessarily a bad thing but there comes a time in any company's lifespan where you need to add outside talent into your company. This includes people who have both education and experience in other organizations. unfortunately, those people don't last long at WA. they are seen as a threat and quickly moved out. This company values loyalty (often ignorant/blind) above ability. They are ruining any potential this company had. Both Car Toys and WA are failing because of poor talent management. And don't turn your back on anyone there. I can't count the knife wounds in my back I left with.

    Advice to ManagementAdvice

    Management doesn't listen anyway so I'm not going to bother posting anything.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Lack of leadership and antiquated systems cause more heartache than good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at Wireless Advocates full-time (less than an year)

    Pros

    Free Orca pass for corp employees Nice people.

    Cons

    Dictatorship style of leadership. High employee turnover (especially in IT). Old non-supported systems with multiple weekly outages causing a great deal of heartache in retail locations. IT Personnel carrying the blame.

    Advice to ManagementAdvice

    Take full ownership of internal problems rather than blaming employees.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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