Wireless Advocates

  www.wirelessadvocates.com
  www.wirelessadvocates.com

Wireless Advocates Reviews

Updated October 14, 2014
Updated October 14, 2014
167 Reviews
2.4
167 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Carol Criner
37 Ratings

Review Highlights

Pros
  • Great pricing and being inside Costco beats the competition (in 13 reviews)

  • Good pay if you know how to sell, good benefits for full timers (in 6 reviews)


Cons
  • Just whatever upper management wants to place them at (in 13 reviews)

  • Most people work very long hours and have bad work/life balance (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great start for management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Wireless Advocates

    Pros

    Great Work environment, easy sales inside Costco, learn tons of communication skills.

    Cons

    Pay plan changes for commission annually.

    Advice to ManagementAdvice

    Need to structure a middle position between KM and DM. Also consider higher hourly wage to keep high quality sales persons, as this job is fun and you can grow your knowledge on many facets for the work industry.

  2.  

    A ten year old start-up... what?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources in Seattle, WA
    Current Employee - Human Resources in Seattle, WA

    I have been working at Wireless Advocates full-time (more than 5 years)

    Pros

    Young demographic, always changing, opportunity for growth. Free parking or free bus pass.

    Cons

    So much work, not always enough hours in a day. Benefits are expensive.

    Advice to ManagementAdvice

    Match the 401k. Pay attention to the signs that people are over loaded and adjust.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    My experience has been fun and a learning experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Wireless Consultant in Chino Hills, CA
    Current Employee - Wireless Consultant in Chino Hills, CA

    I have been working at Wireless Advocates full-time (less than an year)

    Pros

    Personal growth and sales experience.

    Cons

    I would just say if anything the area we had to work with.

    Advice to ManagementAdvice

    N/a

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    A Good Stepping Stone Towards a Real Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wireless Advocates full-time (more than 5 years)

    Pros

    Great co-workers and friendly atmosphere.

    Cons

    Extremely outdated systems. Were still using a DOS based POS when I was there.

    Advice to ManagementAdvice

    Spend more money on infrastructure (IT) and move into the 21st century. Need to focus more on employee retention and work-life balance. CEO should stop using the company as his own personal ATM.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Decent, but draining.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - WSE Wireless Sales Expert in Westbury, NY
    Current Employee - WSE Wireless Sales Expert in Westbury, NY

    I have been working at Wireless Advocates full-time (more than 3 years)

    Pros

    The bonus structure was decent back in 2009, not sure now. Improve communication skills.

    Cons

    Costco customers are insanely cheap. Long hours for insufficient pay.

    Advice to ManagementAdvice

    Stop firing district managers every three weeks.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7.  

    Disappointed with the Recruiter for the explanation of benefits of the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Seattle, WA
    Former Employee - Customer Service Representative in Seattle, WA

    I worked at Wireless Advocates full-time (less than an year)

    Pros

    The managers seem to have turned things around and I was impressed in meeting with them. The company paid for my parking at the headquarters. The people I met with were very respectful. There were two rounds of interviews and both were professional and fair.

    Cons

    The benefits package is not comprehensive and up to par as compared to other companies. I wish the company would have taken stronger consideration since I have a good number of years of industry experience for the hourly rate they were offering. The salary was not the main reason I declined the offer letter.

    Advice to ManagementAdvice

    In your offer letters to candidates you have to do a much better job in providing more detail about the benefits so candidates can make a more informed decision whether to accept the position.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Experienced Candidates need not apply, this is for first job ever employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - District Manager in Seattle, WA
    Former Employee - District Manager in Seattle, WA

    I worked at Wireless Advocates full-time (less than an year)

    Pros

    location in Belltown
    access to metro
    great restaurants

    Cons

    struggling leadership
    lack of transformational leadership
    lack of plan toward execution
    doing the same thing repeatedly and expecting a different outcome

    Advice to ManagementAdvice

    hire new leadership at many levels who are up to the job
    coaching is not possible due to disorganized pace of work
    too many meetings, not enough work
    IT is very behind
    add structure, incentives and follow through with consequences to missing deadlines/ goals
    have the guts to pull the trigger to make changes
    fire underachievers
    hire strong leaders to take the business to the next levels
    interim president [Car Toys CEO] is oblivious of transformational leadership

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Middle management is full of empty promises and doesn't know what they are doing!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - WIRELESS SALES EXPERT in Anchorage, AK
    Former Employee - WIRELESS SALES EXPERT in Anchorage, AK

    I worked at Wireless Advocates full-time (more than an year)

    Pros

    A good way to get your foot into Telecommunications. Pretty decent commission on good months. And you have the ability to get vacation time fast.

    Cons

    Outrageous sales goals for the amount of traffic that was actually in the store. All of the customers thought that we were Costco workers so that's all that they would ask about. Middle management doesn't know what their doing. And they don't even have decent training its all "you learn it on the job" but that doesn't work for some people.

    Advice to ManagementAdvice

    Learn to appreciate the workers that go above and beyond for you guys! And take more time to study the traffic in Alaska compared to the traffic down south so that you don't have such a high turn over rate!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    HQ Manager -- Company focused on the bottom line and only short term goal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Seattle, WA
    Former Employee - Manager in Seattle, WA

    I worked at Wireless Advocates full-time (more than 3 years)

    Pros

    Small company environment - I like that. I got to work on a lot of cross-department projects. Leadership doesn't make any investments into the company (systems, employee programs, etc)

    Cons

    Work like balance was poor and compensation was below pare. Leadership doesn't make any investments into the company (systems, employee programs, etc) and breeds a toxic culture. Owner and Sr Exec also owns Car Toys. Seems like Wireless Advocates is his person ATM.

    Advice to ManagementAdvice

    Treat Wireless Advocates like a sustainable company and build a long term strategy. Invest in the talent you have and in company systems and programs. Stop hiring talented managers & leaders and then ignoring their ideas and strategies.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Was happy but...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Wireless Advocates full-time (more than an year)

    Pros

    hmmmm too exhausted from working from the past month without a day off to think of any pros...tired of 12 hour days...need a break

    Cons

    Was happy but then they changed our commission significantly and the fact that if you lose 1 person you are stuck working every day 12 hour days.

    Advice to ManagementAdvice

    let the kiosk hire a 4th because you will lose good managers because you work them like dogs.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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