Wireless Zone

  www.wirelesszone.com
  www.wirelesszone.com
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Wireless Zone Reviews

Updated September 16, 2014
Updated September 16, 2014
29 Reviews
2.3
29 Reviews
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Employee Reviews

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  1.  

    Challenging environment to succeed in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Manager
    Current Employee - Retail Manager

    I have been working at Wireless Zone full-time for more than 3 years

    Pros

    Friendly workplace, great group of people

    Cons

    Changing goals and target sales

    Advice to ManagementAdvice

    stop chaning pay scales and spiffs

    Doesn't Recommend
    Neutral Outlook
  2.  

    Stuck in 2002

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Owner and General Manager  in  Providence, RI
    Current Employee - Owner and General Manager in Providence, RI

    I have been working at Wireless Zone full-time for more than 10 years

    Pros

    Working with the latest technology is a huge plus. Emerging and changing technology certainly keeps you on your toes. Work with some great people at the store level, Verizon and Wireless Zone.

    Cons

    Despite being a "franchise", you deal with the typical corporate b.s.; you're encouraged to run your own business, but have to do it their way. No loyalty or appreciation from Verizon. Biggest issue, Wireless Zone (ATI) is stuck in the past. They have the "old boys" club that continue to run things into the ground, despite a majority group of dedicated owners and employees. Need to refresh their business model, recruit a younger, more determined leadership group at the C-level, and stop being afraid to stand up to Verizon. They're not that much better than the competition, despite the kool-aid they make you drink...

    Advice to ManagementAdvice

    This is geared more toward potential franchisees; there is too much liability on the owner/employee side than Verizon or ATI...look at all available options when purchasing into this franchise. Easily, double the capital requirements they tell you, and triple the liability expectation. Research VERY carefully.

    Doesn't Recommend
    Negative Outlook
  3.  

    Micromanagement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Wireless Zone

    Pros

    Able to know when the new stuff is coming out

    Cons

    Ever changing pay. Money comes up missing from my paycheck. Sales director doesn't know what he is doing. The one I currently work at is being sued by a past employer for illegal activity that owners did...crazy! Stay away.

    Advice to ManagementAdvice

    Actually care about the people who give you the ability to make all the money your making.

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  5.  

    IF you look at it for what it is (a learning experience) then it can be very valuable to your resume

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Wireless Zone full-time for more than 3 years

    Pros

    If you work with the right people it can be a great environment. Great place to learn about how a business is run as well as to hone your sales skills. Great multitasking practice and IF you are good, you CAN make some decent $$$.

    Cons

    Due to Franchise setting, can be very unprofessional and create low ceilings. Definitely cannot live off of base pay. No matter how good your sales skills are a slow market areas will render them useless. Way to many policy changes. Extreme amount of micromanagement. Just like one previous reviewer said, its a crap shoot. Your experience will be based on the business and management acumen of the owner

    Advice to ManagementAdvice

    Pay attention to employees. Bottom line is important to you, but not at the expense of employee morale. Owners should be more personable

    Doesn't Recommend
    Neutral Outlook
  6. 1 person found this helpful  

    They don't care about their employees

    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Wireless Zone

    Pros

    No good reason to work here at all

    Cons

    Poor pay. They take advantage of their employees

  7. 1 person found this helpful  

    A lot of work for a little gain.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative  in  Leechburg, PA
    Current Employee - Sales Representative in Leechburg, PA

    I have been working at Wireless Zone full-time for more than 10 years

    Pros

    Great work environment if you keep your nose to the ground.

    Cons

    High demands without little pay increase, low benefit packages and changes continuously, to many changes to bonus structure and pay, a lot of turn around (ie they do most of their firing when you go on vacation).

    Advice to ManagementAdvice

    Better pay and less micro management would be great. At least offer a better benefits package. Moral stays down because this is a leaping pad to something better and not a justifiable career.

    Doesn't Recommend
    Negative Outlook
  8. 1 person found this helpful  

    Waste of time, just a (small) paycheck, dead end job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative
    Former Employee - Sales Representative

    I worked at Wireless Zone full-time

    Pros

    You'll learn about Verizon services and products and be up to date with the latest phones and services. Predictable hours, independently owned and operated which can either be a good thing or a bad thing, indifferent.

    Cons

    Lack of proper training, ever changing policies, lack of communication from superiors (other than though floods of forwarded emails), lack of store traffic due to lack of advertising, poor commission plans

    Advice to ManagementAdvice

    Increase employee commissions, not taking all the profit for the store/managers. Learn to communicate better 1-on-1 or face to face rather than through emails or texting.

    Doesn't Recommend
    Neutral Outlook
  9. 1 person found this helpful  

    Franchised stores operating as Verizon agents sellers; A job for some, but not a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Rochester, NY
    Former Employee - Anonymous Employee in Rochester, NY

    I worked at Wireless Zone full-time for more than 8 years

    Pros

    If you enjoy customer service, are tech savy, enjoy working with smartphones, and are able to troubleshoot equipment problems - this could be a good position for you if you can sell.

    Cons

    Retail hours - working nights, weekends and holidays. Typically low hourly wages. Commissions are dependent upon many variables - they can be low or somewhat descent. It depends on the "owner" that you work for, as well as the parent company (ATI) and the carrier spiffs/incentives (Verizon). Every store is different; some pay a fair wage, and others pay quite low with commission incentives that are tough to reach. Change occurs often, and it effects your paycheck dramatically. Unless you're in a great market selling over 130 phones a month, it's difficult for owners to make any real money - therefore, your paycheck suffers. Most owners are fixated on hitting their numbers as a store, and are not concerned with you making a huge commission. There is competition from every angle; and as a dealer - you don't have a lot of incentives to beat the corporate stores. I could write 3 pages about the negatives; but I will try to shorten it. Know this: if the owner is a jerk, walk away; if the store is in a slow market, walk away; if they don't show you the "comp plan", walk away; and if they tell you "you could" make a lot of money, walk away! Too many owners don't know what they're doing, and assume it's an easy ride. They will blame their salespeople for all their problems instead of admitting their own failure. A typical sales rep makes around $12-14/hr with fair commissions. But don't expect health insurance or anything else...these are franchise owners, NOT big companies!! Only work for credible owners with integrity and strong business acumen. My owner had neither...very unscrupulous at times - often lying to employees, and cheating them out of pay with false promises....he was disrespected by all for his poor character and lack of honesty and ethics. He took no blame for anything, and treated his people poorly - which in turn hurt himself and his company. Know who you are working for!!! Stay away from egotistical men who "play" manager, but truly have no composure, or emotional intelligence whatsoever! Good Luck

    Advice to ManagementAdvice

    Know this: Without your people, you have no business...and without your business, you have no money. Ask yourself if you can do what your people do for you? Pay your people little, and you get minimal efforts. Be honest with your employees, have integrity and professionalism. Don't open stores in slow markets and expect super results. Spend some money to advertise, and be prepared to help draw in customers. Hire enough staff, and pay them enough to survive on their own, or don't open your doors.

    Doesn't Recommend
    Negative Outlook
  10.  

    Independent Owned Crap Shoot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wireless Zone

    Pros

    Work is not hard. Building relationships with customers over time

    Cons

    You are at the mercy of who store owner is, since they are independently owned. Pay attention when you interview regarding who owns store. If it is a group out of PA, don't waste your time.

    Doesn't Recommend
    Neutral Outlook
  11.  

    Not too Bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Cromwell, CT
    Former Employee - Sales Associate in Cromwell, CT

    I worked at Wireless Zone full-time for more than 3 years

    Pros

    Pay wasn't Bad
    Managers were friendly

    Cons

    was very slow most of the time
    constantly firing and hiring new people

    Recommends
    Neutral Outlook

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