Wireless Zone

www.wirelesszone.com
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Wireless Zone Reviews

Updated December 29, 2014
Updated December 29, 2014
37 Reviews
2.7
37 Reviews
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Employee Reviews

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  1.  

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Wireless Zone full-time (more than a year)

    Pros

    Great promotions, and Verizon in general is a great company to be a part of. Experiences will differ depending on ownership. The owner I worked for was not very involved, and the commission structure changed often, sometimes for the better and sometimes for worse. If you like people, fast paced work environment, and constant change, you will love your job like I do!

    Cons

    Again, experiences will differ depending on ownership, but commission was usually impossible to achieve, inventory was held at a bare minimum, and there was little support when there were staffing needs/concerns. Work like an owner and paid like an entry-level manager. Once you are a manager, you really can't get any higher.

    Advice to ManagementAdvice

    Just need more support in the store from ownership, or need the tools to accomplish success. Happy employees will stay with the company longer while maintaining productivity.

    Recommends
    Neutral Outlook
  2.  

    Great Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Wireless Zone

    Pros

    Great Environment, good commision, discounts

    Cons

    Retail hours, down time, time per transaction

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
  3. 1 person found this helpful  

    Terrible owner at Wadsworth, oh location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Associate in Wadsworth, OH
    Current Employee - Store Associate in Wadsworth, OH

    I have been working at Wireless Zone full-time (more than a year)

    Pros

    I liked working for Verizon as a company but not the "SKIH llc."" franchise of the wireless zone in wadsworth, Ohio.

    Cons

    Not paid on time, never had phones in stock to sell, owner is very cheap with paying employees and inventory orders, owner also does not respond to important matters, owner has employees sell used phones as new.

    Advice to ManagementAdvice

    Hire someone to run your business for you seeing as can not make time for it

    Doesn't Recommend
    Negative Outlook
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  5.  

    Decent hours and pay for a young person

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Wireless Sales Consultant in Frankfort, KY
    Current Employee - Wireless Sales Consultant in Frankfort, KY

    I have been working at Wireless Zone full-time (less than a year)

    Pros

    Decent pay, decent hours, fun work environment depending on your location. The store I work for is extremely new and I have some awesome people working with me, however, ive heard that getting good co-workers is all luck based...

    Cons

    The fact that they say $10 hour + commission is a joke considering there is a very low chance at hitting your commission goals (If you don't hit, you don't get). All of the good perks are with the REAL Verizon retailers! I cant stress that enough, you don't get a company phone to show to family, friends or costumers! You don't get a single discount on plans for you or your family members (Exactly 0%!!!!)!

    Advice to ManagementAdvice

    If we sell Verizon plans and products we should get equal discounts to the corporate stores!! Why do you let them pick on the little guy ?!?!?

    Doesn't Recommend
    Neutral Outlook
  6. 1 person found this helpful  

    Corporate does not focus on franchisee success

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Franchise Development in Middletown, CT
    Former Employee - Franchise Development in Middletown, CT

    I worked at Wireless Zone full-time (more than 5 years)

    Pros

    Great franchisees, interesting industry, meeting terrific people, co-workers.

    Cons

    Management is not proactive to industry changes and does not have a strong working relationship with it's main supplier, Verizon Wireless. Management is not focused on the financial success of it's franchisees and is not compassionate towards employees or franchisees.

    Advice to ManagementAdvice

    Franchisee success brings franchisor success! Focus your efforts on unit-level profitability to improve franchisee validation and improve franchise sales and Verizon Wireless relationship.

    Doesn't Recommend
    Negative Outlook
  7.  

    Depends on franchise owner

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Wireless Zone full-time (more than 3 years)

    Pros

    Flexibility, pay isn't bad but below industry standard. Experience depends 100% on franchise owner. Cheap cell phone bill is helpful

    Cons

    Downtime. Low traffic stores can result in downtime which can be very boring.

    Advice to ManagementAdvice

    Management in my store was great but If i could give advice to Wireless Zone corporate it would be to stop screwing the franchise owners. They nickel and dime franchise owners over every single thing. They recently told us if we needed to replace a computer in our store that we HAD to buy our PC through them, and the cost was $2,500. They also overcharge us for every phone we buy. For example, iphone full retail is $649.99, but they charge us $664.99. How is that fair?

    Recommends
    Negative Outlook
  8.  

    Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant
    Current Employee - Sales Consultant

    I have been working at Wireless Zone full-time

    Pros

    Good experience, training, interacting with people

    Cons

    Can be difficult customers, a lot of information

    Advice to ManagementAdvice

    More training

    Doesn't Recommend
    Positive Outlook
  9.  

    It was a lot of fun, good schedule, but extremely disorganized management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in Boston, MA
    Current Employee - Sales Consultant in Boston, MA

    I have been working at Wireless Zone full-time (more than 3 years)

    Pros

    Great schedule, good commission structure, freedom to make your own decisions regarding discounting devices

    Cons

    Extremely disorganized management, very small work location, unable to access certain customer information therefore you will always be on the phone with customer service

    Advice to ManagementAdvice

    Hire managers that are competent and care about the future of the company and the success of the store. Don't just people who are related to franchise owners that will pretend to be a manager and come in hungover and underdressed every weekend not knowing what is going on.

    Recommends
    Positive Outlook
  10.  

    Challenging environment to succeed in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Manager
    Current Employee - Retail Manager

    I have been working at Wireless Zone full-time (more than 3 years)

    Pros

    Friendly workplace, great group of people

    Cons

    Changing goals and target sales

    Advice to ManagementAdvice

    stop chaning pay scales and spiffs

    Doesn't Recommend
    Neutral Outlook
  11.  

    Stuck in 2002

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Owner and General Manager in Providence, RI
    Current Employee - Owner and General Manager in Providence, RI

    I have been working at Wireless Zone full-time (more than 10 years)

    Pros

    Working with the latest technology is a huge plus. Emerging and changing technology certainly keeps you on your toes. Work with some great people at the store level, Verizon and Wireless Zone.

    Cons

    Despite being a "franchise", you deal with the typical corporate b.s.; you're encouraged to run your own business, but have to do it their way. No loyalty or appreciation from Verizon. Biggest issue, Wireless Zone (ATI) is stuck in the past. They have the "old boys" club that continue to run things into the ground, despite a majority group of dedicated owners and employees. Need to refresh their business model, recruit a younger, more determined leadership group at the C-level, and stop being afraid to stand up to Verizon. They're not that much better than the competition, despite the kool-aid they make you drink...

    Advice to ManagementAdvice

    This is geared more toward potential franchisees; there is too much liability on the owner/employee side than Verizon or ATI...look at all available options when purchasing into this franchise. Easily, double the capital requirements they tell you, and triple the liability expectation. Research VERY carefully.

    Doesn't Recommend
    Negative Outlook

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