Wireless Zone Reviews

Updated July 1, 2015
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2.7
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Pros
  • Providing exceptional customer service which is unmatched by any other cellular provider or franchise is what we strive to achieve (in 3 reviews)

  • all stores are independently owned, so your mileage may vary when it comes to working at one of these stores (in 2 reviews)

Cons
  • But don't expect health insurance or anything else (in 3 reviews)

  • A typical sales rep makes around (in 2 reviews)

More Pros and Cons

55 Employee Reviews

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  1. Retail sales associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Columbus, OH
    Current Employee - Retail Sales Associate in Columbus, OH

    I have been working at Wireless Zone

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good sales experience, education on the mobile technology market, meeting new people each day.

    Cons

    Low pay, retail hours, customers with lack of product knowledge

    Advice to Management

    Nothing specific.


  2. Store Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wireless Zone full-time

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Sales and management experience gained, great way to connect with other professionals. Good training programs to help set you up for success.

    Cons

    Long hours are required in a management position, along with mandatory weekend and holiday shifts. Entry level sales representatives often have no sales experience and limited education.

    Advice to Management

    Bringing in higher quality sales representatives would make this job much easier although the ability to mold someone with no experience is sometimes nice with the right individual.


  3. Not bad

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Wireless Zone

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Great discounts on your Verizon plan

    Cons

    Commission based sales with coworkers who steal your sales. New POS is a POS.

    Advice to Management

    Get the new RQ4 working correctly


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Ok but.....

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Wireless Specialist in Annandale, MN
    Former Employee - Wireless Specialist in Annandale, MN

    I worked at Wireless Zone full-time (Less than a year)

    Negative Outlook
    Negative Outlook

    Pros

    If you can sell good.

    Cons

    Was made personally responsible for returns if the box had writing on it I was responsible for selling that phone at FULL PRICE......


  6. Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Topsham, ME
    Former Employee - Sales Representative in Topsham, ME

    I worked at Wireless Zone full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    When I was there decent pay and paid weekly. Good discount on acessories

    Cons

    In my 20 years sales experience could not be less impressed with quality of people hired. I would not trust these sales reps with any personal information. Topsham, Sanford and two NH stores are instructed by owner and manager to keep people passwords and SSN numbers in drop box with access to by everyone.... Yikes a major violation of consumer privacy. One of the assistant managers in Topsham would look through women phones and blue tooth risky photos to his phone. I resigned because of these things

    Advice to Management

    Do not violate federal consumer privacy laws and higher quality managers


  7. Typical Sales job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in New York, NY
    Current Employee - Sales in New York, NY

    I have been working at Wireless Zone

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Decent pay if you dont mind all of the hours

    Cons

    Tons of hours and pressure from management


  8. Great experience with potential for growth, job has good things going for it but company is lost.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Wireless Zone full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    So much opportunity to learn and grow in this company, especially if you haven't had prior sales experience or limited job exp. Like many reviewers have said though, your experience truly depends on the owner. I got lucky. Great place for a real tech lover, environment is fast-paced and ever changing which can make your job really exciting and fun. Always something new to learn, and in a decent location with good traffic you will never be bored. If you are a people-person who can work a flexible schedule this is a nice fit.

    Cons

    Pay is not nearly enough for the work you put in, especially as a store manager. For the dedicated, hard working employees this job will drain you. The demand from ATI for more, more, more is frustrating considering the actual sales team is doing all of the work and then some. Hard to stay motivated because of pressure to sell stupid things like wireless home phone service. So much pressure to sell new lines, it really takes away from the good parts of this job. VERY little to no support from higher management and owners, its like a broken food chain. Poor training program, inconsistent commission plan. Scheduling is really rough because turnover is high due to the nature of the business and low base pay makes it hard to attract and keep good people. Corporate makes these decisions that affect everyone yet they are so disconnected from what is actually going on in the stores, they don't have a clue.

    Advice to Management

    Start listening to the feedback from your customer facing sales team. Setting unrealistic expectations and then throwing a fit when they fail is only making you look incompetent.


  9. current employee

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Wireless Zone (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Nice easy bonus clean promotion

    Cons

    Insurance Nada. Lower pay long hours


  10. The perfect job for a degreeless individual that has drive to work long hours and get paid accordingly.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Williamstown, NJ
    Current Employee - Store Manager in Williamstown, NJ

    I have been working at Wireless Zone full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Uncapped earning potential, selling the best national carrier, little to no physical or manual labor

    Cons

    No benefits pkg unless you work for ATI directly (wireless zone is owned by ATI)

    Advice to Management

    ATI should mandate, similar to obamacare, franchisees to offer a benefits pkg to their employees. They shouldn't have the option.


  11. Unprofessional, like if a frat ran a business

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wireless Zone full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Good experience
    Great for getting your door into commission based sales

    Cons

    Pay constantly didn't come on time
    Constantly changing commission
    Unprofessional environment, everyone is unhappy in some way

    Advice to Management

    Fire half your management team and start investing into your employees for once



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