Wireless Zone

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Wireless Zone Reviews

Updated Jul 7, 2014

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2.8 27 reviews

27 Employee Reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    IF you look at it for what it is (a learning experience) then it can be very valuable to your resume

    Anonymous Employee (Current Employee)

    ProsIf you work with the right people it can be a great environment. Great place to learn about how a business is run as well as to hone your sales skills. Great multitasking practice and IF you are good, you CAN make some decent $$$.

    ConsDue to Franchise setting, can be very unprofessional and create low ceilings. Definitely cannot live off of base pay. No matter how good your sales skills are a slow market areas will render them useless. Way to many policy changes. Extreme amount of micromanagement. Just like one previous reviewer said, its a crap shoot. Your experience will be based on the business and management acumen of the owner

    Advice to Senior ManagementPay attention to employees. Bottom line is important to you, but not at the expense of employee morale. Owners should be more personable

    No, I would not recommend this company to a friend

     

    They don't care about their employees

    Anonymous (Current Employee)

    ProsNo good reason to work here at all

    ConsPoor pay. They take advantage of their employees

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    A lot of work for a little gain.

    Sales Representative (Current Employee) Leechburg, PA

    ProsGreat work environment if you keep your nose to the ground.

    ConsHigh demands without little pay increase, low benefit packages and changes continuously, to many changes to bonus structure and pay, a lot of turn around (ie they do most of their firing when you go on vacation).

    Advice to Senior ManagementBetter pay and less micro management would be great. At least offer a better benefits package. Moral stays down because this is a leaping pad to something better and not a justifiable career.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Waste of time, just a (small) paycheck, dead end job

    Sales Representative (Former Employee)

    ProsYou'll learn about Verizon services and products and be up to date with the latest phones and services. Predictable hours, independently owned and operated which can either be a good thing or a bad thing, indifferent.

    ConsLack of proper training, ever changing policies, lack of communication from superiors (other than though floods of forwarded emails), lack of store traffic due to lack of advertising, poor commission plans

    Advice to Senior ManagementIncrease employee commissions, not taking all the profit for the store/managers. Learn to communicate better 1-on-1 or face to face rather than through emails or texting.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Don't waste your time.

    Anonymous Employee (Former Employee)

    ProsGot to work with some fun people, not managers.

    ConsChange commission, change salary, take money from you. Micromanage. If you're in north east Indiana, don't waste your time.

    Advice to Senior ManagementLearn to manage effectively, don't lie and steal.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Franchised stores operating as Verizon agents sellers; A job for some, but not a career.

    (Former Employee) Rochester, NY

    ProsIf you enjoy customer service, are tech savy, enjoy working with smartphones, and are able to troubleshoot equipment problems - this could be a good position for you if you can sell.

    ConsRetail hours - working nights, weekends and holidays. Typically low hourly wages. Commissions are dependent upon many variables - they can be low or somewhat descent. It depends on the "owner" that you work for, as well as the parent company (ATI) and the carrier spiffs/incentives (Verizon). Every store is different; some pay a fair wage, and others pay quite low with commission incentives that are tough to reach. Change occurs often, and it effects your paycheck dramatically. Unless you're in a great market selling over 130 phones a month, it's difficult for owners to make any real money - therefore, your paycheck suffers. Most owners are fixated on hitting their numbers as a store, and are not concerned with you making a huge commission. There is competition from every angle; and as a dealer - you don't have a lot of incentives to beat the corporate stores. I could write 3 pages about the negatives; but I will try to shorten it. Know this: if the owner is a jerk, walk away; if the store is in a slow market, walk away; if they don't show you the "comp plan", walk away; and if they tell you "you could" make a lot of money, walk away! Too many owners don't know what they're doing, and assume it's an easy ride. They will blame their salespeople for all their problems instead of admitting their own failure. A typical sales rep makes around $12-14/hr with fair commissions. But don't expect health insurance or anything else...these are franchise owners, NOT big companies!! Only work for credible owners with integrity and strong business acumen. My owner had neither...very unscrupulous at times - often lying to employees, and cheating them out of pay with false promises....he was disrespected by all for his poor character and lack of honesty and ethics. He took no blame for anything, and treated his people poorly - which in turn hurt himself and his company. Know who you are working for!!! Stay away from egotistical men who "play" manager, but truly have no composure, or emotional intelligence whatsoever! Good Luck

    Advice to Senior ManagementKnow this: Without your people, you have no business...and without your business, you have no money. Ask yourself if you can do what your people do for you? Pay your people little, and you get minimal efforts. Be honest with your employees, have integrity and professionalism. Don't open stores in slow markets and expect super results. Spend some money to advertise, and be prepared to help draw in customers. Hire enough staff, and pay them enough to survive on their own, or don't open your doors.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Independent Owned Crap Shoot

    Anonymous Employee (Former Employee)

    ProsWork is not hard. Building relationships with customers over time

    ConsYou are at the mercy of who store owner is, since they are independently owned. Pay attention when you interview regarding who owns store. If it is a group out of PA, don't waste your time.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Not too Bad

    Sales Associate (Former Employee) Cromwell, CT

    ProsPay wasn't Bad
    Managers were friendly

    Conswas very slow most of the time
    constantly firing and hiring new people

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Manager

    Anonymous Employee (Current Employee)

    Prosgreat product and the customers are great

    Consthere is no room for growth

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Organized, but a little behind the times.

    Sales Manager (Former Employee) Kansas City, MO

    ProsThey keep their stores in shape and are reasonable to work with most of the time.

    They check up on you constantly over the phone, through email, and through in-store visits. These are mostly no-pressure checkups where they honestly just want to help you do better or address any concerns you have.

    The employees are very down-to-earth and tech savvy. Most owners and management will weed out lazy or unfriendly employees rather quickly.

    ConsTheir warehouse representatives (over the phone) are very rude and dismissive. They are rarely helpful.

    The warehouse does not have a large selection of accessories for a lot of popular phones, forcing your store to buy from elsewhere. This is not a problem for Sales Reps as much as it is for managers.

    Upper management sometimes has a massive knowledge gap. I frequently had to help them with their own POS system, and they were clearly trying to please whoever was above them by spitting out generic corporate stuff when they came in to "see" you.

    Training is very hit and miss. Some of the stuff requires you to watch an hour of video, yet they give you no time during your work day to actually do it. During busy seasons this can result in you falling behind on your training (especially if you're a sales rep).

    Some of the sales techniques they teach you are unethical, so you need to be prepared for that. When I first started I accidentally sold a phone at $100 more than what the actual price was. When I asked upper management if I should call the customer and fix it, they told me just to let it go.

    Advice to Senior ManagementSpend more time in stores behind the scenes to see what sales reps and managers deal with on a daily basis. Use this knowledge to change some things around with the POS, scheduling, and warehouse to make it easier for them to do their job. A lot of behind the scenes stuff, out of the reps control, can interfere with their day-to-day and throw off their rhythm.

    No, I would not recommend this company to a friend

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