Wireless Zone

  www.wirelesszone.com
  www.wirelesszone.com

Wireless Zone Reviews

Updated November 10, 2014
Updated November 10, 2014
33 Reviews
2.6
33 Reviews
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Employee Reviews

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  1.  

    Depends on franchise owner

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Wireless Zone full-time (more than 3 years)

    Pros

    Flexibility, pay isn't bad but below industry standard. Experience depends 100% on franchise owner. Cheap cell phone bill is helpful

    Cons

    Downtime. Low traffic stores can result in downtime which can be very boring.

    Advice to ManagementAdvice

    Management in my store was great but If i could give advice to Wireless Zone corporate it would be to stop screwing the franchise owners. They nickel and dime franchise owners over every single thing. They recently told us if we needed to replace a computer in our store that we HAD to buy our PC through them, and the cost was $2,500. They also overcharge us for every phone we buy. For example, iphone full retail is $649.99, but they charge us $664.99. How is that fair?

    Recommends
    Negative Outlook
  2.  

    Corporate does not focus on franchisee success

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Franchise Development in Middletown, CT
    Former Employee - Franchise Development in Middletown, CT

    I worked at Wireless Zone full-time (more than 5 years)

    Pros

    Great franchisees, interesting industry, meeting terrific people, co-workers.

    Cons

    Management is not proactive to industry changes and does not have a strong working relationship with it's main supplier, Verizon Wireless. Management is not focused on the financial success of it's franchisees and is not compassionate towards employees or franchisees.

    Advice to ManagementAdvice

    Franchisee success brings franchisor success! Focus your efforts on unit-level profitability to improve franchisee validation and improve franchise sales and Verizon Wireless relationship.

    Doesn't Recommend
    Negative Outlook
  3.  

    Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant
    Current Employee - Sales Consultant

    I have been working at Wireless Zone full-time

    Pros

    Good experience, training, interacting with people

    Cons

    Can be difficult customers, a lot of information

    Advice to ManagementAdvice

    More training

    Doesn't Recommend
    Positive Outlook
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  5.  

    It was a lot of fun, good schedule, but extremely disorganized management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in Boston, MA
    Current Employee - Sales Consultant in Boston, MA

    I have been working at Wireless Zone full-time (more than 3 years)

    Pros

    Great schedule, good commission structure, freedom to make your own decisions regarding discounting devices

    Cons

    Extremely disorganized management, very small work location, unable to access certain customer information therefore you will always be on the phone with customer service

    Advice to ManagementAdvice

    Hire managers that are competent and care about the future of the company and the success of the store. Don't just people who are related to franchise owners that will pretend to be a manager and come in hungover and underdressed every weekend not knowing what is going on.

    Recommends
    Positive Outlook
  6.  

    Challenging environment to succeed in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Manager
    Current Employee - Retail Manager

    I have been working at Wireless Zone full-time (more than 3 years)

    Pros

    Friendly workplace, great group of people

    Cons

    Changing goals and target sales

    Advice to ManagementAdvice

    stop chaning pay scales and spiffs

    Doesn't Recommend
    Neutral Outlook
  7.  

    Stuck in 2002

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Owner and General Manager in Providence, RI
    Current Employee - Owner and General Manager in Providence, RI

    I have been working at Wireless Zone full-time (more than 10 years)

    Pros

    Working with the latest technology is a huge plus. Emerging and changing technology certainly keeps you on your toes. Work with some great people at the store level, Verizon and Wireless Zone.

    Cons

    Despite being a "franchise", you deal with the typical corporate b.s.; you're encouraged to run your own business, but have to do it their way. No loyalty or appreciation from Verizon. Biggest issue, Wireless Zone (ATI) is stuck in the past. They have the "old boys" club that continue to run things into the ground, despite a majority group of dedicated owners and employees. Need to refresh their business model, recruit a younger, more determined leadership group at the C-level, and stop being afraid to stand up to Verizon. They're not that much better than the competition, despite the kool-aid they make you drink...

    Advice to ManagementAdvice

    This is geared more toward potential franchisees; there is too much liability on the owner/employee side than Verizon or ATI...look at all available options when purchasing into this franchise. Easily, double the capital requirements they tell you, and triple the liability expectation. Research VERY carefully.

    Doesn't Recommend
    Negative Outlook
  8.  

    IF you look at it for what it is (a learning experience) then it can be very valuable to your resume

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Wireless Zone full-time (more than 3 years)

    Pros

    If you work with the right people it can be a great environment. Great place to learn about how a business is run as well as to hone your sales skills. Great multitasking practice and IF you are good, you CAN make some decent $$$.

    Cons

    Due to Franchise setting, can be very unprofessional and create low ceilings. Definitely cannot live off of base pay. No matter how good your sales skills are a slow market areas will render them useless. Way to many policy changes. Extreme amount of micromanagement. Just like one previous reviewer said, its a crap shoot. Your experience will be based on the business and management acumen of the owner

    Advice to ManagementAdvice

    Pay attention to employees. Bottom line is important to you, but not at the expense of employee morale. Owners should be more personable

    Doesn't Recommend
    Neutral Outlook
  9.  

    Micromanagement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Wireless Zone

    Pros

    Able to know when the new stuff is coming out

    Cons

    Ever changing pay. Money comes up missing from my paycheck. Sales director doesn't know what he is doing. The one I currently work at is being sued by a past employer for illegal activity that owners did...crazy! Stay away.

    Advice to ManagementAdvice

    Actually care about the people who give you the ability to make all the money your making.

  10. 1 person found this helpful  

    They don't care about their employees

    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Wireless Zone

    Pros

    No good reason to work here at all

    Cons

    Poor pay. They take advantage of their employees

  11. 1 person found this helpful  

    A lot of work for a little gain.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Leechburg, PA
    Current Employee - Sales Representative in Leechburg, PA

    I have been working at Wireless Zone full-time (more than 10 years)

    Pros

    Great work environment if you keep your nose to the ground.

    Cons

    High demands without little pay increase, low benefit packages and changes continuously, to many changes to bonus structure and pay, a lot of turn around (ie they do most of their firing when you go on vacation).

    Advice to ManagementAdvice

    Better pay and less micro management would be great. At least offer a better benefits package. Moral stays down because this is a leaping pad to something better and not a justifiable career.

    Doesn't Recommend
    Negative Outlook

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