Wolters Kluwer

  www.wolterskluwer.com
  www.wolterskluwer.com
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Wolters Kluwer Reviews

Updated September 16, 2014
Updated September 16, 2014
539 Reviews
2.8
539 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Wolters Kluwer Chairman, Executive Board and CEO Nancy McKinstry
Nancy McKinstry
136 Ratings

Review Highlights

Pros
  • I really can't conjure up anything positive other than work life balance (in 45 reviews)

  • Very flexible work schedule, ability to work from home (in 31 reviews)


Cons
  • Upper management have little real understanding of the end user/consumer/market (in 27 reviews)

  • Intense pressure from senior management to meet aggressive goals (in 26 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    The future looks BRIGHT!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Leader  in  Atlanta, GA
    Current Employee - Sales Leader in Atlanta, GA

    I have been working at Wolters Kluwer full-time for more than a year

    Pros

    The sales management team in the Tax & Accounting division is committed to excellence. This has never been more evident than watching them invest in their skills and craft as leaders. There are a ton of things right with this business and Wolters Kluwer is a place to come and grow your sales career.

    Cons

    The accounting marketplace can be difficult. You need to up for the challenge!

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great People, good team work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support  in  Waltham, MA
    Former Employee - Technical Support in Waltham, MA

    I worked at Wolters Kluwer full-time for less than a year

    Pros

    Good atmosphere. they even had a pool table and a whole room created especially for break/lunch time with cable tv, treadmills...half priced sodas..and free coffee. great incentive plans for listening to the employees too!

    Cons

    can't think of anything to add here....

    Advice to ManagementAdvice

    keep up the great work and keep listening to the team

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Lots of shenanigans!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wolters Kluwer full-time for more than 5 years

    Pros

    Good benefits and salary. Good work life balance.

    Cons

    Internal positions are created and filled without the position ever having been posted. Favoritism from managers to specific team members. Major software development mistakes and delays caused cancelled customer contracts and customer dissatisfaction and ultimately led to a "reorganization" of the team. Middle managers=secret keepers. A lot of frustration and dissension has occurred in the past couple of years.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Where do I start?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Specialist  in  Minneapolis, MN
    Current Employee - Technical Support Specialist in Minneapolis, MN

    I have been working at Wolters Kluwer full-time for more than 3 years

    Pros

    Customer Support is solid. Only the Analyst. Highly skilled and patient. Solid company, but not as a whole. Good Profile

    Cons

    The Provation MD suite has so many problems. 1. They come out with a new version every 13 weeks, problem is the bugs from previous versions are not fixed, so many time the new updates are pulled back. Customer Support Analyst are treated like modern day slaves as all management cares for is how fast calls are answered. Many do not have time to actually work on service tickets because answering the calls in a timely manner is most important. If there are more than 2 calls waiting, analyst are urged to not leave their desk for bathroom ot other breaks. Because of this, Analyst are not allowed to attend company wide all employee meetings, and if food is served, they are given a few minutes to get food and hurry back to answer more calls. The reason for the calls is again the software is not stable and rarely works as designed. In the Winter of 2014, the office was closed because of bad weather 4 to 5 times. The Customer Support analyst were requied to risk their safety and come to the office while every other dept enjoyed the day off. There's so much more that's wrong in that area and it all pretty much stem from the person in the corner office.

    Advice to ManagementAdvice

    Understand that the Customer Support Analyst are HUMAN and not robots. Call after call after call after call will burn you out quick and all you care about is how fast calls are answered. WAKE UP PLEASE!!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Senior Management Operates In Shadows

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wolters Kluwer full-time for more than 5 years

    Pros

    Great products and for the most part good people to work with. @ CCH you have some one of the best reputations in the industry and you are able to leverage that every day.

    Cons

    Always some change on the horizon and the communication of those changes is almost always poorly done and unknown until the very last minute when senior management announces the change. Transparency is a farce at the company and once you are in one business unit it is very difficult transfer into another so you find yourself stuck in neutral.

    Advice to ManagementAdvice

    Please communicate better with your front line managers so they can in turn not look so silly in front of their teams when these changes come down the pipe line.

    Doesn't Recommend
    No opinion of CEO
  7.  

    Loved working with them in Law School

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Wolters Kluwer part-time for more than a year

    Pros

    I enjoyed working with the company. They always provided a lot of information about new products.

    Cons

    I didn’t find anything to be a real negative except for wanting more information on certain tasks.

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Direct Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales
    Former Employee - Sales

    I worked at Wolters Kluwer full-time for more than 5 years

    Pros

    Great team of operations and management that are friendly and willing to make time to help you be successful

    Cons

    similar sales roles at other companies seem to pay higher

    Advice to ManagementAdvice

    From my experience I've seen the company hire from outside rather than promoting from within. Investing and taking advantage of the strong employees that the company has trained would be a good idea.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Global company that feels like a much smaller company...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wolters Kluwer full-time for more than 3 years

    Pros

    Good portfolio companies with great products across numerous vertical markets...many good ops for talented people. Usually a good work / life balance.

    Cons

    Slow to move culture. Focus on centralization of services (shared service model) has not always been smooth and has been a major focus of company instead of externally on customer.

    Advice to ManagementAdvice

    Not enough development optys for mid-level employees. Need to focus more resources externally on market to keep pace with customer needs.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Don't take a sales job here unless you are desperate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Sales Director  in  Phoenix, AZ
    Former Employee - Regional Sales Director in Phoenix, AZ

    I worked at Wolters Kluwer full-time for more than 5 years

    Pros

    Generous vacation time. Health benefits are pretty good.

    Cons

    Poor training, poor management, no product R&D

    Advice to ManagementAdvice

    Need to re-evaluate go to market strategy of products.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Deteriorating Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Madison, WI
    Current Employee - Anonymous Employee in Madison, WI

    I have been working at Wolters Kluwer

    Pros

    Compensation is decent. Work-from-home is offered (to some) as well as a flexible schedule. Work is interesting and fast paced. Office space is nice. The company hires good people.

    Cons

    Very poor management, especially at the middle management level. Constant policy changes without much notice or explanation. Work policies applied subjectively and inconsistently. Pressure to succeed and meet metrics at the expense of implementing a good product. Culture shifting to one of extreme competition that eroded trust and cooperation among employees. Management did not do a good job listening to the employees working on the front lines. A lot of "silo" mentality; sales, operations, and development were not put in a good position to work collaboratively.

    Advice to ManagementAdvice

    Address problems with middle management. Good people are leaving the company due to issues at the middle management level.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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