Wonga.com Reviews

Updated September 4, 2014
Updated September 4, 2014
14 Reviews
2.0
14 Reviews
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Approve of CEO
Wonga.com CEO Errol Damelin
Errol Damelin
7 Ratings

Employee Reviews

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  1.  

    Room for improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Support Agent  in  Dublin, Dublin (Ireland)
    Current Employee - Customer Support Agent in Dublin, Dublin (Ireland)

    I have been working at Wonga.com full-time for more than a year

    Pros

    My customer support team mates. Wonga is full of intelligent staff with a wealth of experience and they are an absolute joy to work with. Wonga are trying to create a good work environment and striving for the feel of the larger American companies out there. They started well and constantly provided little treats to keep motivation and energy up and celebrated whenever they could. Unfortunately since moving building in Mar 14 a lot of the perks have disappeared. Teams have scattered to different parts of the building rarely to be seen and the shared joy of our free lunch Friday has been replaced by a 'subsidized' canteen that offers no atmosphere and little relief from the day work. Wonga would greatly benefit from revisiting the previous company attitude they had just a few months ago that made the whole company feel like a team rather than the separate clogs of the big machine they are attempting to become.

    Cons

    I can only speak about the customer service dept - The brilliant staff are undervalued and progression is near impossible. There is no attempt to show appreciation for the staff and while promises of staff consideration and better opportunities are spoke of often the reality is that these changes are a while off yet. Wonga need to start hiring on mass and stop letting valuable staff and their vast knowledge walk out the door. Needs dictate that Wonga concentrate on their customers rather than staff but this has meant a complete disregard for current employees. They were previously on the right track but since moving buildings they have got rid of free lunches, celebrate nothing, the free drinks on Friday have been confined to the tech and possibly fraud as the games room is on the other side of the building to the customer service agents. All the elements are there to make this a good place to work but there is no time offered to enjoy the facilities. They have also revoked internet access on agents PCs removing the option to spend your break at your desk using the internet.

    Advice to ManagementAdvice

    Staff development. Meet with your staff and find out how they are feeling and what they require. You have intelligent staff who could be used to fill supervisor/team lead roles but instead these roles remain empty? Utilise the people under your nose. If asked they would tell you that they want to get ahead, that they would be happy to stay here and remain loyal to Wonga. But if that respect is not reciprocated you will find yourself with no tenured agents and you will lose valuable knowledge regarding account and customer handling. Turn your attentions inwards and start appreciating your current staff before they all walk out the door.

    I have approved the current CEO Tim Weller, good man so far.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Avoid at all costs, worst technology culture ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer  in  London, England (UK)
    Former Employee - Software Engineer in London, England (UK)

    I worked at Wonga.com full-time for more than 3 years

    Pros

    Highly profitable company, expanding at a fast rate, good pay, nice new office, my peers were genuine and wanted to create a ethical company.

    Cons

    totally abysmal technology management, They have 100's of tech staff but appears incapable of making the slightest improvement. Everything is tied up in so much red tape that trying to make changes to the code base takes longer and longer, the product team have no concept of basic product ownership. constant deadlines and doing releases at unsociable hours was the last nail in the coffin

    Advice to ManagementAdvice

    strip it back and start from scratch,

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Unethical disintegrating company. Waste of some good talent.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at Wonga.com full-time for less than a year

    Pros

    Some really good talent in Product and Engineering.

    Cons

    Unethical company that made hundreds of millions of dollars for founders and investors on (mostly) the back of financially strapped consumers.
    CEO founder impossible.
    Both founders, CEO, COO, Chairman of the Board, several Eng leaders, Product leaders gone.
    What's left?

    Advice to ManagementAdvice

    Pivot or exit

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Fast paced tech company that provides good opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Wonga.com

    Pros

    Tech group continually trying to improve. Company still has good startup spirit. Good benefits. A lot of smart people. And nice office.

    Cons

    It's a company just out of startup mode and is growing up fast. This means a lot of change as it becomes a corporate.

    Advice to ManagementAdvice

    Do your best to keep the tech startup spirit alive!

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Profitable company poor technology management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer  in  London, England (UK)
    Former Employee - Software Engineer in London, England (UK)

    I worked at Wonga.com full-time for more than a year

    Pros

    Very profitable company. There are lovely intelligent staff. Really good ideas on how IT systems should be managed.

    Cons

    Technology is being run into the ground. We run from one fire to another, There is a large blame culture.
    IT systems appear to have an inability to actually change
    Every other level of the company seems to have a poor relationship with technology because of this.

    Advice to ManagementAdvice

    Invest in proper technology managment. There is a wealth of frameworks or companies that could be used to help you out with this.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    The story of how bad management destroyed a brilliant place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer
    Current Employee - Senior Software Engineer

    I have been working at Wonga.com full-time for more than 3 years

    Pros

    Most of the tech people are very smart and talented. Good location and modern office. Salary is ok. Friendly people that makes you enjoy your day. Challenging projects. Good teams and friendly atmosphere.

    Cons

    Horrible management that ruined the culture, teams or projects. There is no place to grow these days. There is no recognition most of the times. The best talent and the original guys are leaving. Most of the time your opinion is not asked - just presented with the fact. You can't grow unless you agree blindly to the middle management (clueless) even if some of the things makes no sense.

    They used to be very open and transparent in the past but now it's gone. It's all about management fight over power.

    Advice to ManagementAdvice

    I think it's time to acknowledge what is going on and do some real changes as some of the best people are starting to leave and the IT industry is booming. Hire some real professionals and replace the CTO that destroyed the values we stand for. Promote some of the internal tech people that really know the system into team leads or managers. Be more open, give recognition, ask and respect the voice of the people. Stop hiring clueless new managers and start to promote within.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Good people, bad management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer  in  London, England (UK)
    Current Employee - Senior Software Engineer in London, England (UK)

    I have been working at Wonga.com full-time for more than 3 years

    Pros

    The staff are good natured and there are some really smart engineers there. Dublin office is nice, has just been done up. London office is nice too but the Dublin lads got a better deal than us.

    Cons

    The politics. Senior management has created a toxic environment where everyone cuts each other's throats in order to get anywhere. Technology is as flexible as concrete. Competitors will very quickly eat wongas lunch as a result.

    CTO is destroying the tech department. Developers are treated like children. He has his favourites which he rotates every so often. It's all command and control. Avoid.

    Advice to ManagementAdvice

    Take a REAL close look at tech. Morale is incredibly low. If you're not careful you could have an exodus on your hands

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Worst place I've ever worked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Services Specialist  in  Dublin, Dublin (Ireland)
    Former Employee - Customer Services Specialist in Dublin, Dublin (Ireland)

    I worked at Wonga.com full-time for less than a year

    Pros

    The only pro was the day I walked out the door

    Cons

    The "free" Friday lunch comes with a lecture during your lunch time, so...not free.
    Management were 2 faced and the overall atmosphere was look after No. 1, there was no feeling of being in a team.
    Don't asked questions about the poor quality of systems or other procedures or you'll be escorted out the door.

    Advice to ManagementAdvice

    Give better training to staff, listen when they say that they are not being challenged and used to the best of their abilities, that is the reason they are frustrated and unhappy in their job. Don't promote those who you like, pick someone who can get the job done and is qualified and experienced to do it. For the time I was there the same people kept getting varying responsibilites but if others asked we were always told there was nothing to do so to get back on the phones.

  10.  

    Horrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer  in  London, England (UK)
    Former Employee - Senior Software Engineer in London, England (UK)

    I worked at Wonga.com full-time for more than a year

    Pros

    Good location, team mates are generally nice, salary is ok.

    Cons

    Horrible management. No place to grow. No promotion from with in, unless you suck up to the bosses. No value to your work. When they let you go, they do it in a very unprofessional fashion, even though they don't think so. A lot of people leavening due to these things.
    If you see many ads on hiring the same positions all the time that tells you something.

    Advice to ManagementAdvice

    Get rid of the ones you have, hire real professionals with experience in managing people. Value your employees and create a non suck up environment,

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Absolutely Awful Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cs Specialist Wonga.com  in  Dublin, Dublin (Ireland)
    Current Employee - Cs Specialist Wonga.com in Dublin, Dublin (Ireland)

    I have been working at Wonga.com full-time for more than a year

    Pros

    None they think they are Google with a cool office which it is
     its the HR and Managers that are awful.

    Cons

    Middle Management are appalling.
    Hugh turnover of staff you are walked to the front door desk cleared while being escorted out AND they wait until close of Business
    HR appalling do what managers say completely 2 faced,
    2 CEO's in 6 months well i think that says it all really.

    Advice to ManagementAdvice

    Get Real Professional Managers with Qualifications and promote the genuine hard working Individual and not the managers pet.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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