Woolworths Limited

www.woolworthslimited.com.au
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Woolworths Limited Reviews

Updated February 25, 2015
Updated February 25, 2015
75 Reviews
3.0
75 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Grant O'Brien
26 Ratings

Review Highlights

Pros
  • These employees will learn customer service skills and discipline within a work environment (in 5 reviews)

  • Nice environment, good people to work with (in 5 reviews)


Cons
  • A lot of pressure to continually cut wages, very rarely receive positive feedback of higher management, terrible , terrible work/ life balance (in 3 reviews)

  • Staying up late, hard work depending on store, balancing customer service duties with filling (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Customer Service Assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Woolworths Limited

    Pros

    You go to deal with customers, talk to them and satisfy their needs. Pay is fine as far as customer service is involved.

    Cons

    Sometimes you go to deal with junkies or unfriendly customer. There might be a situation you end up fighting with the customer, its really get annoying at times to deal with such customers.

    Advice to ManagementAdvice

    Promotions should be based on experience and skills.

  2.  

    Minimal shifts and uncaring management balanced by company culture and team mates

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Assistant
    Former Employee - Service Assistant

    I worked at Woolworths Limited part-time (more than a year)

    Pros

    The company as a whole appears to care for their staff and your close work colleagues create a great atmosphere. Department managers willing to let you go between departments for extra work.
    Pay level is good.

    Cons

    Store management sometimes don't appear to care no matter what you do, and they erode your shifts away to almost nothing.

    Advice to ManagementAdvice

    Ensure the company culture from 'the top' flows down into stores.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Finance Team is a basket case

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Woolworths Limited full-time (more than 5 years)

    Pros

    Modern office with plenty of staff parking

    Cons

    There is a culture of "no bad news"
    Don't get promoted on performance
    Inexperienced Finance Managers with no "outside" Woolworths experience - no fresh ideas

    Advice to ManagementAdvice

    Senior Finance Managers are destroying the business. Wake up or your competitors will slowly continue to take market share.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Batemans Bay (Australia)
    Former Employee - Cashier in Batemans Bay (Australia)

    I worked at Woolworths Limited

    Pros

    friendly staff and flexible schedule

    Cons

    poor pay, long hours, difficult standing all day

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    It's Time To GO Senior Leadership Team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Woolworths Limited full-time (more than 3 years)

    Pros

    The team is generally good

    Cons

    Senior Leadership (National and State have totally lost the plot) continuing to change things every few months without giving the previous change time to take effect, Store Management have been given the most ridiculous KPI's (Voice of the Customer 50% of overall Bonus rating) - eg if they don't like the carpark there goes your performance review; 25% - Branch Profit but not reviewed on budget its reviewed on last year (so if your 25% up on budget but 1% down on last year again there goes your end of year review) and 25% productivity (they have reduced the spending by so much your productivity will go up however your customers (who keep us in business will go elsewhere as we can't serve them) Work Life Balance is currently good however they are introducing a new Management Roster (3 weekends out of 4 so there goes your life outside of work)

    All in all the last 6 months have been extremely disappointing National Management are making terrible decisions which are reflected in the share price, they need to let Store Managers do their jobs and bring Customers back to stores by spending real money on wages stop rolling out "Waves" and get back to basic retail 101 - Spend the money on wages - bring the customers in the door, refit older stores, get rid of ridiculous KPI's (we all know its a cost saving initiatives so the company can avoid paying Bonuses to Managers why not just tell us we're in a bit of trouble and the bonus would not be paid this year - stop this top and bottom 15% in no way does this a true measure of a stores overall performance High or otherwise

    Advice to ManagementAdvice

    Retire, Senior Managers you all need to move along (out) the board need to start "Fresh" pun intended you are not working as a well oiled machine and have driven the business into a hole at the moment it will take a good 5 years to pull it back out if you stay around we may never get it back - Store Managers and Teams are extremely passionate and love their jobs however recently you could cut the air with a knife we are all dissatisfied (we Love our Jobs - We just Don't Love what you are doing)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Great Firm

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Nightfiller in Emu Plains (Australia)
    Former Employee - Nightfiller in Emu Plains (Australia)

    I worked at Woolworths Limited

    Pros

    Good work while at uni

    Cons

    Want all your spare time

    Advice to ManagementAdvice

    Understand

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Boys club

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Team Member in Melbourne (Australia)
    Current Employee - Store Team Member in Melbourne (Australia)

    I have been working at Woolworths Limited part-time (less than a year)

    Pros

    Good experience for getting another job

    Cons

    Managements a boys club and department managers aren't trained properly and are passive in their managerial skills

    Advice to ManagementAdvice

    Please train your department managers

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Every man for themselves at HQ

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Anonymous Contractor in Sydney (Australia)
    Former Contractor - Anonymous Contractor in Sydney (Australia)

    I worked at Woolworths Limited as a contractor (less than a year)

    Pros

    Competitive pay
    Many colleagues were lovely as well as talented

    Cons

    The worst 'he said he said' culture where a few of the lower - middle level managers can be seen to participate in this 'social' activity.

    Work-life balance can be non-existent for some people.

    Advice to ManagementAdvice

    Act professional and try not to participate in office politics when it is not really necessary.
    Clean up your culture - take care of those who are hardworking and get rid of the trouble makers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Lots of bullying from managers and the store manager does nothing about it

    They don't value their workers they don't compliment or have any engagement

    Good staying off job when your young but with such a bad economy right now... its hard for me to find another job .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Services Assistant Former Service Supervisor in Sydney (Australia)
    Current Employee - Store Services Assistant Former Service Supervisor in Sydney (Australia)

    I have been working at Woolworths Limited part-time (more than 3 years)

    Pros

    Good pay over 20 bucks an hour If you're over 20 years old.
    Can move up to management easily .
    Good for opening your own business in future you'll have lots of experience with dealing with horrible customers and dealing with a range of employees.with different backgrounds and attitudes. .. even the nasty ones

    Cons

    Bullying. .. lots of bullying and managers don't care.
    Managers aren't trained from a certified background

    Advice to ManagementAdvice

    Take care of your staff. .. One day just ask, are you okay? ? Or compliment your staff
    Appreciate them so they feel happy to come to work

    Recommends
    Negative Outlook
    No opinion of CEO
  11.  

    Can be what you make of it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Long-life Manager in Melbourne (Australia)
    Former Employee - Long-life Manager in Melbourne (Australia)

    I worked at Woolworths Limited full-time (more than 3 years)

    Pros

    Hours not too bad. Instructions fairly straightforward. Work close to home. Good people In every store

    Cons

    Communication top down only. Blatantly flawed policies must be persevered with, and criticism is interpreted as a bad attitude. No ability to manage poor managers. Wage budgets unrealistic and can lead to individuals engaging in dangerous levels of physical work.

    Advice to ManagementAdvice

    Return to task based budgeting rather than plucking dollar figures out of thin air. Deal with poor managers and look after the good ones, god knows they're rare. Listen to feedback beyond metadata surveys. Remember the company exists beyond the top 10% of stores

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Woolworths Limited Photos

Outside view of the Woolworths Limited headquarter office located in the Norwest Business Park, Bella Vista, Australia (Photo by Coolcaesar - available under CC-BY-NC-SA 3.0 & GFDL, v1.254)

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