World Duty Free Group

  www.worlddutyfree.com
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World Duty Free Group Reviews

Updated August 13, 2014
Updated August 13, 2014
18 Reviews

3.0
18 Reviews
Rating Trends

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Approve of CEO
World Duty Free Group CEO Jose Maria Palencia Saucedo
Jose Maria Palencia Saucedo
7 Ratings

Employee Reviews

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  1.  

    Not a career, not even in the short term.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Sales Associate  in  Minneapolis, MN
    Former Employee - Lead Sales Associate in Minneapolis, MN

    I worked at World Duty Free Group full-time for less than a year

    Pros

    Good health insurance. Employee discount. Not difficult work. They always need employees, so it's easy to get hired. Usually some sort of sales contest going on, but the rewards are usually fairly minimal.

    Cons

    Local managers are poor and refuse to give references for future jobs. Low pay. Going through TSA every day is tedious and adds time to the commute. Repetitive tasks.

    Advice to ManagementAdvice

    Local management is unfriendly, unorganized, and unconcerned with keeping employees. They have a tendency to wear down on employees who have been there for multiple years, likely because they have accrued benefits and higher pay. My advice to the management would be to treat their employees more like people.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Great workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Portland, OR
    Current Employee - Anonymous Employee in Portland, OR

    I have been working at World Duty Free Group full-time for more than a year

    Pros

    The people you meet. Full time employment. Benefits.

    Cons

    It's not a Monday through Friday 9-5.

    Advice to ManagementAdvice

    None.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Exhausting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Millbrae, CA
    Former Employee - Sales Associate in Millbrae, CA

    I worked at World Duty Free Group full-time for more than 3 years

    Pros

    benefits are decent, good security.

    Cons

    Terrible LONG hours. There will be no time for your life outside of work.

    Advice to ManagementAdvice

    Hire from within. Everyone is hired from outside and ends up messing up the company since no one really knows the reality of what it's like on the floor day and and day out. Also, no one has any advancment even though they have been there for 30+ years.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    World Duty Free Group is a company in growth with the integration of former retail division of HMS Host North America.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Saint Paul, MN
    Current Employee - Store Manager in Saint Paul, MN

    I have been working at World Duty Free Group full-time for more than 3 years

    Pros

    Established European Company with new growth opportunities in North America. The company is working hard to understand the North American Travel Market in order to expand its foot print. Upper management recognizes and promotes talented and capable individuals. Some of the specialty divisions have won awards for their visual displays and the company is working to take advantage of that talent throughout its divisions. Even though this is travel retail and the hours of operation are long, associates are not expected to work unreasonalbe hours and management is not worked to death.

    Cons

    As with any transition there are and will be teething pains and changes. The company is in the process of disseminating its core values of excellent customer service to the new North American Division. This means there are and will be challenges ahead in communication, training. Because this is mainly travel related retail the hours of operation are long, and schedules need to be flexible, presenting challenges to management and employees alike.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    You are a machine not human to them

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Portland, OR
    Current Employee - Sales Associate in Portland, OR

    I have been working at World Duty Free Group part-time for less than a year

    Pros

    working at the airport is fun, that's it. nothing good in working with them

    Cons

    no flexible schedules, if you ask about some flexibility they will told you we don't care about your needs, we care about the business needs, if you don't like it you can leave. they keep hiring people and take hours away from our schedule to minimize cost.

    Advice to ManagementAdvice

    Care more about your employees needs and less about making profit, don't you ever wonder why you have high rate of turnover?? and please put stools in stores, you are killing your employees when they have to stand for 8 hours and more!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Good ideas , too bad the follow thru on promises falls short.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Supervisor  in  Tampa, FL
    Current Employee - Sales Supervisor in Tampa, FL

    I have been working at World Duty Free Group full-time for more than 3 years

    Pros

    Loved working with the people at the airport.
    Loved working with most of the people I worked with.
    Work was fast paced and demanding but I thrive on this type of environment.

    Cons

    Disconnect between management and employees.
    Top managers want customer service to be number one but store level management is stuck in the task related environment. In other words it was more important to get all your task done for the day even though it would mean customer service suffered.
    HR is a joke no body goes to them with real issues because then everybody in the airport knows your business.
    Manager never posted opportunities for other airsides because she didn't want the good people to leave

    Advice to ManagementAdvice

    Find out why your people are leaving in droves.
    Follow the directions that are set out in the training/introductions that we got from wdfg.
    We are human beings first ,start treating us as such.
    Teach hr and your managers what workplace bullying is ?

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Up and coming company from the UK that offers internal growth and succession planning.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - HR Generalist  in  Bethesda, MD
    Current Employee - HR Generalist in Bethesda, MD

    I have been working at World Duty Free Group full-time for more than 8 years

    Pros

    Employees are not stuck and have room to advance.

    Cons

    Lots of travel may be required

    Advice to ManagementAdvice

    Reducing Retention starts with treating people right, coaching, training, development and encouragement. These things go a lot further than telling others what your title is and letting it define who you are as a manager. Leaders lead!

    Recommends
    Positive Outlook
  9.  

    Its a job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Tampa, FL
    Former Employee - Sales Associate in Tampa, FL

    I worked at World Duty Free Group full-time for more than 3 years

    Pros

    Pretty decent pay for a basic retail position.

    Cons

    No room for advancement in the company. Never promote internally. Good luck at getting a raise. HR is there but they do not help with any issues.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Fascinating experience yet can be physically demanding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Assistant  in  Heathrow, England (UK)
    Former Employee - Customer Service Assistant in Heathrow, England (UK)

    I worked at World Duty Free Group full-time for less than a year

    Pros

    Diverse Customer Base
    Structural Policy
    Great Training

    Cons

    Physcially demanding working shifts
    Lack of promotions
    Sales Focused

    Advice to ManagementAdvice

    Provide better non-monetary compensation
    and promotions

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    It's been a roller-coaster ride

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Local Business Manager  in  Heathrow, England (UK)
    Current Employee - Local Business Manager in Heathrow, England (UK)

    I have been working at World Duty Free Group full-time for more than 10 years

    Pros

    You're able to make a real difference

    Cons

    Dealing with all the different time zones

    Advice to ManagementAdvice

    win more duty free competitive tenders

    Recommends
    Positive Outlook
    Approves of CEO

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